If I could put 0 stars I would. Let me explain, I took my car in for a simple oil change. I have gotten my oil done from another family friend for years but he moved so I tried out Firestone. After two days I noticed that my oil was leaking profusely. I took it back in and when they checked it out the guy said I had oil leaking from somewhere else "somewhere expensive". They were the only place that had touched my Car since, and somehow I have an expensive fix now. They wouldn't even check what it was without giving up 50$. IF YOU WANT YOUR CAR TO COME OUT WORSE THAN IT WENT IN, GET TOLD THATS YOUR OPINION BUT YOU'RE WRONG, AND PAY WAY MORE TO GET OTHER STUFF FIXED NOW, TAKE IT HERE!!! read more

I brought my car in for brakes. I made an appointment and was told it would be less than an hour. Sales person seemed knowledgeable and prices seemed reasonable. However, the slowest service ever! They put my car in the shop bay immediately and removed the tires. Then it just sat there with no one working on it. It appears no one is still working on it. It has been 3 3/4 hours and still waiting!!!! I was told 2 hours ago they'd be finishing up soon. After reading other reviews this seems to be a common problem. And after reading other reviews it really has me worried now about the quality of service I will receive. The service was so poor this is the first Yelp review I've ever written on a business. read more

What's the point of making appointments if they are not being honored! This place takes forever because the workers move slower than turtles. I arrived five minutes prior to appointment time, but my car wasn't brought into service bay until over an hour later. It's not that they're inundated with many cars, these guys are super slow! Three hours for a simple alignment with an appointment. Steering wheel was left out of line and car now pulls to the left. Outrages! read more

DO NOT SERVICE YOUR CAR HERE. I don't usually like to leave bad reviews but this place is pretty bad. I went in for an oil change and Break inspection. It took 2 hours for them to check my breaks. I would peep through the window to see the status of my car and the guy working on it was super slow I saw him talking a lot to his coworkers I would see him pause and take Small breaks. I never imagined it would take that long to inspect breaks. The receptionist explained to me he had to take my car for a test drive drive first. Where to DTLA and back? I told them to wrap it up so I can go home. Then they said I had to wait a little longer because they still hadn't done my oil change. Finally told me I need new breaks. At that point I didn't trust them fixing my breaks. I took my car to get new breaks today where i usually get serviced and I was told my car is now leaking oil and whoever did my oil change last did a really bad job and now I need another oil change. Car didn't leak oil before going to Firestone auto. Wow. read more

If I could give zero stars I would. The absolute worst customer service. I was given one price over the phone and time for repair then everything went south. Not only did they try to charge me more, but it took double the time. They even told me they were finishing my car when in actuality they had not even started. I will mever go back to this place ever in life. read more

At first, I thought I finally found a good place to take my car for service. The lady at the counter was nice and she was willing to not charge me for the tire rotation while I was paying for a synthetic oil change. However, I was then told that I had two nails in one of my tires and "they are too close to the curve of the tire so can't be patched." And then I was told that my car (that's not even 2 years old) would need all 4 tires replaced due to the type of car if I was going to replace 1. As the holes were not leaking, I got the oil changed and then took my tires for a second opinion. Very glad I did. The second place told me there were 2 nails - but one wasn't even puncturing the tire- just caught in the tread. SERIOUSLY??? They didn't even check if the nail went through the tire? And the second nail hole was easily repaired for $10. While I didn't fall for it, I feel utterly taken advantage of by them trying to sell me 4 new tires completely unnecessarily. read more

Where do I begin...... I took my wife's 2005 kia optima here to get their 19.99 ac check, well after they did everything they quoted me $550 for 2 parts and a recharge, i declined because that was very expensive. One part i needed was the "AC hose discharge" they were charging me $159.99 for this part...... I got it at autozone for $91.99.... THE EXACT same part. The other part was the "AC drier" they quoted $109.99, I got it at Oreilleys auto parts for $31.99!!!!!! they are out to scam you! They also said that my car needed it "cabin air filter" changed....... $60.00...... MY CAR DOESN'T EVEN HAVE A CABIN AIR FILTER!!!!! Buyer beware...... oh yea...... did you know they charge $99.00 for labor? Go somewhere else! Price around, and most of all have wisdom. read more

I stopped by this store yesterday, on a Thursday at 4:40 pm. I spoke with Tracy after waiting about five minutes for her to come out to the front. I told her my vehicle needed an alignment. She starts using the computer then asks me if I've been there before. I let her know I have never been to this location, but I have the lifetime alignment. She automatically tells me, "Oh sorry, you're going to need to leave your car overnight." I was confused because the store closes at 7:00 pm. She proceeds to tell me there's only one technician and he has about six cars. She tells me I can make an appointment for the following day at 2:00 pm. At that point I thank her for her time and leave. If you only have one technician, what's the point of having your store open? I can understand if I showed up at 6:45 pm, but seriously, only one tech working and the store doesn't close for 2 hours? That makes absolutely no sense. I'm originally from the Los Angeles area and visited multiple locations out there and never was there only one technician working. I will not be returning to this location. read more

Ok I don't like to complain but I am very unhappy with this place. Can they fix breaks right or does no one know what the hell they are doing! First time I came here they were good... got breaks and only came back because they were still under warranty. I come in and left it at 8am then get "the call" of...you need this this and that. I needed 3 new tires but couldn't afford it so got everything else done over $300 later. I finally get my truck around 2:30 only for them to tell me I have a nail in one of my tires but couldn't patch it up because the tred was to low. Hmmm something I could of approved hours ago to at least get one new tire. Now I have to wait another hour so they can put a new tire since it was very low. .I don't need to get a flat n deal w that too. Then I come to pick up my truck and the technician left it out in the rain w the window cracked, water in my truck, I go to back out and they still have the metal thing on my truck so couldn't leave til the tech noticed n ran to take it off. Now a week later the breaks are still grinding bad! Not the normal new break but something is def wrong. $400 later and I am very unhappy. I will never come back here! They only got 2 stars for the 2 nice reps in the office. read more

slow as sht. the girl quoted me 45 mins, been 2 hrs n still waiting. just an oil change nothing else. i aint got all day young lady.

Danny was the best. I took my car in to have a tire patched because I found a screw in it. When he actually looked at my tire he realized that it had not been punctured and brought my vehicle back to me free of charge. THANK YOU DANNY FOR YOUR HONESTY AND INTEGRITY. read more

I have been here a few times before for simple oil changes but never was worthy of a good review; however, today the gentleman who assisted me at the front was really cool and helped breakdown the process time for my service! Cool guy; I will be back read more

Firestone auto care in Montclair California, I have been utilizing their services 4/10 years. I have two cars that they have been taken care of, 1 is a 1989 Corvette Convertible the other is A 2006 BMW 750li. The personnel at this location by the name of Vivian, Danny the manager and Lance has been extremely helpful. The technicians that have worked on my car by the name of Lance and Jeremy has been extremely conscientious and knowledgeable on the workings of my automobile. I have had many things taken care of on the Corvette from small to very large problems including a complete air conditioning unit. I have always found the day have been extremely thoughtful in letting me know and keeping me informed on the cost of what could possibly be wrong and then with the final outcome will be. If I ever had any problems prior they are more than willing to make sure that everything is to my satisfaction, which includes explaining to me what exactly happened and why it needs to be fixed or replaced. I am always extremely happy with their attentiveness and professionalism in dealing with this facility. I'm always confident that they do a more than adequate job on my vehicles. They also will inform me on in the future what I need to be looking out for and what will come down the line as far as repairs that might be needed. Vivian has always keep me informed on cost and on timing of when my vehicle will be ready I've never felt that I have been taken advantage of but always they have looked out for my safety. Firestone Auto Care in Montclair always have my business, and being a female someone that I can trust means a lot to me! No matter what the problem is big or small they were always work with me to make sure my car and my safety is always first priority. read more

Do not take your car here! I went in to have my tires rotated, as I purchased the lifetime rotation and balancing several years ago. Three hours into it I'm told that two of my very new tires are tearing at the wall. I'm also informed that they "are not very good tires, I don't know who sold you these" by the young man at the register/computer. Firestone sold those 2 tires to me, in fact, that very store sold them. I told him this and he backpedaled... "It's not that they're 'bad' just that they don't have all of the features of our regular tires." What? I'm not broke, why would they have installed a substandard tire? The only thing that would not cost me more money would be to have two of the very same brand of substandard tires put on. I asked for the manager and was told he was not there. I called to speak with him Monday and he spoke very much like the young man at the register. He even said that he knew about the incident because he WAS there? I am not even sure if I was speaking with the manager. He had nothing to offer any way, I would not bring my car to them even if it was free, which was not offered. I think I'm done with Firestone in general. I called corporate about it and they didn't even get back to me. Apparently they condone the badmouthing of their own product by their own employees. Stay away from this place if you care about your tires. read more

Very poor service but they are really good a giving excuses for why they can't perform the service that they said they would. I will never ever bring my truck back to them for anything. read more

Horrible!!!!!!!! To Whom This May Concern, I would like to inform you about the absolutely horrible service my husband and I have received. We have come to you all for tires every time we need them this time it was for our new car. We came in to your Monclair, California store #015768 location to purchase tires, and a life time alignment. We worked with Amanda. Everything seemed to go ok, until we arrived home; our driver side tire was already wearing and showing that it had obviously not been aligned to the correct specs. We have read numerous complaint's as to how your shops, don't do things correctly. My husband then took the car back to Firestone this time to the San Bernadino, California store # 011258 location, and worked with Luis. They tested it again, and said everything is fine and sent him off. At that point we did not trust them any longer. We went to another shop, which has had many customers come in with the same complaints as ourselves. They aligned our car and it has been driving smoothly ever since. My husband was doing further inspection to our car, because at this point we were very fearful, about what else you all could have done to our car. He noticed a lug nut was missing from our tire and the bolt was completely stripped out. We instantly Called The Monclair, California store #015768 location where the tires had been replaced, and spoke with Adam and he instantly said oh well, you come in and I'll fix it. How can you allow a car to go out of the shop without making sure everything is in perfect condition? Is this how things are run at Firestone? I'm starting to think that they don't pay attention to what they are doing when it comes to the safety of their customers. Not only did we have to make two trips to two different shops, but we had to buy a part, and pay to get another alignment that should have been done correctly the first time. I will be returning to Monclair, California store #015768 tomorrow as for i have to have the lug nut replaced, i will be expecting a refund, and will not be returning to Firestone ever again. We did not come to Firestone and spend nearly 600 dollar's, to be lied to and jeopardize our lives. You all are very fortunate that we were not hurt in result to the poor service we have received. You could be in a lot worse shape than you are now. We will not be returning, along with telling everyone possible to not go to Firestone for any service on their vehicles. This will not be the last time I contact you, I will be calling tomorrow morning as while, until you all make this right!!! You have now lost a very loyal customer!! Joy-Hannah read more

Beware. Two bad brake jobs. Always recommending maintenance before it's needed or that isn't needed at all. Not to be trusted.

Complete joke. I called the day before to make an appointment. The guy said sure come in at 2. I drive 20 miles out of my way for my "appointment" only to be told to come back another day. All I needed was a flippin oil change so I can drive across country. Here's a tip, let people know on the phone you don't take appointments when you're making an appointment with them! Total waste of part of my day. read more

They take forever, my car was on the rack for 45 min befor anyone even glanced at it, just horrible, wanted tire rotation and balancing, uh 2 hrs later on a monday morning read more

I've always had great customer service here. It's a little pricy, but the job always gets done. The wait time can get lengthy. I once waited 50 minutes for an oil change, but that's my fault for not making an appointment. I would recommend this place. read more

I brought my truck here for a brake check after a local Brake Masters told me my front brakes needed service. Firestone carefully measured the wear and concluded that no service was required. They gave me a worksheet showing exactly how much brake was left for each wheel. No charge for the brake check andd I sincerely appreciate their honesty. read more

I went in for a routine tire alignment and oil change. The staff was unprofessional and worked at a very slow, non caring pace. What usually takes an hour at other shoppes, took over four (yes 4) hours. I brought it to manager's attention, I hope some changes are made. read more

I take my car here all the time and love it ! their customer service and time efficiency is outstanding! I am never disappointed when i bring my car to this firestone. I highly recommend them read more

I brought in a 1997 Honda Prelude SH that was having issues with a knocking noise in the front suspension. I spoke with to Mr. Hugo Navarro and he immediately came to my attention and asked what I needed repaired. I told him what symptoms I was having and he simply went over and beyond my expectations. Keep in mind this car is not a typical Honda due to it being a "Type SH" model so, it is a little more complicated when it comes to specific parts being replaced. Mr. Navarro did everything in his power to find me the "right" parts for this car at a reasonable price because every other shop I went to had no idea the difference between a "BASE" and an "Type SH" model. So, I was told I needed to replace my outer tie rod ends and my axles. If you ever need to get anything done speak to Hugo. He will inform you of what is needed to be done the "right" way. To top if off, they guarantee their work! If you want it done right the first time bring it here! Thanks again! read more