By far the best customer service I have ever received at a Firestone! Jack is the best! I came to NOLA on vacation from Florida, and needed to order a new rim for my car. Although FedEX did not deliver the rim in time (I was here for a full week and we ordered it on the first day I was here), he managed to make my ride back to Florida more comfortable. I really appreciate this type of customer service! read more

No one likes having to get new tires or having to patch a flat, but the Firestone people on Camp make it as painless as possible. Theyre super friendly and accomodating and do reeeeeally good work. I got squeezed in for an early appointment one Saturday so that I could leave town and they found that all of my tires were different sizes and my alignment was off and fixed everything for a very affordable rate. My car has never driven so smoothly - It's like driving a completely different and much nicer ride:) read more

I have been taking my SUV to Firestone on Camp for the past 4 years, and they always take great care with my vehicle! I do alot of highway travel between New Orleans and Chicago, and always have my SUV checked out prior to any trip. A few weeks ago, after having just purchased 4 new tires from Firestone, came out on a Monday morning to find my right front tire slashed and side mirror stolen. Firestone and Ellen hooked me up with a new tire, for so cheap, I can't tell you how happy I was! Firestone is the ONLY place I take my SUV to in New Orleans! Extremely courtious, knowledgible, and professional. read more

Had my car towed here around 8am on a weekday. They were able to check my car pretty quickly and recommended I bring it to the dealership because of all the work it needs done. They did not charge me for their time and services. Very friendly, good service. I would use them again if I was in this area. read more

I recommend no one to the Camp Street location. Lies and three hour wait with a lack of customer service. I WILL NOT be a repeat customer. Firestone & I will not be in business together again. read more

I got good service from these folks and the price was reasonable. No problems. I will return when I need tires or tire repair.

Am I this stupid? I have taken my car here for 5 years. Two times ago it was for a tune up,oil change and a new battery, which they charged me for. One week later I had a dead battery, I called AAA and got a new one and went back with my invoice for a $116 battery and found out they never replaced the battery (which was the original) A year later I had my breaks redone and the next time I drove the break pedal went to the floor. Thanks God for a 5 on the floor I was able to down shift. Took it back and they fixed it. I will not return. read more

I gave this business one star only because there is no option to leave NO stars. This was truly an awful experience. My job requires me to drive around the city all day, and I use it primarily for that. My car is nothing fancy - it has dings and boo boos but overall I take care of it the best I can. With all this being said, despite the fact that it should be apparent that I do not have excessive money to throw around, and that I absolutely need my car to keep my job, I believe it is the fact that I am a woman that these scum buckets saw an opportunity to take advantage of me. I won't pretend to know about cars. That's why I look for expert help and knowledge from professionals and hope that they are good people. I went in for a tire alignment. What I got was a large bill with a long list of other things I *needed* to have repaired right away. I declined as I really could only afford the alignment. What they failed to tell me, was that I needed new tires BEFORE doing the alignment (yes, I know I should have checked this myself but I'm a busy girl). They also failed to tell me that I needed new ball joints. And, curiously, seven bolts were missing from my tires. After I left the shop, I noticed that my steering wheel still pulled to the left and shook while I drove. I thought, hm...this definitely shouldn't be happening after I just got an alignment right? So I called them, annoyed of course, to inquire about this. The manager was all but nice to me. He was rude, unhelpful and insensitive. He insisted it is my fault for having old tires and they did what they could. What they did is rob me, and I doubt that they'd hesitate to rob you, too. I will NEVER go back to any Firestone anywhere ever. Sincerely, Pissed off broke girl read more

Took my car here with a tire leaking air. Left it all day. They told me nothing was wrong with the tire. Went to another place (because it was still leaking air). They pulled a screw out of the tire (I watched) and patched it. read more

DO NOT COME HERE!!!!! I dropped my car off to patch or replace (if needed) a flat tire. Simple, right? I left the car at 7:15am and walked to work. Called at 2pm to ask if the work was done. They said yes, yay! I came over at 5:15pm. "Oh they couldn't patch the tire because the damage was in the sidewall. You need a new tire." They asked me about five times of anyone had called me. NOPE, IN FACT I CALLED YOU AND YOU SAID THE CAR WAS ALL FIXED!! Argh, just don't come here, or if you do then send me good karma when it all goes horribly wrong since I took the time to write this and warn you. read more

I recently got four new tires from here on my Jeep Grand Cherokee, and they were able to get me in and out in the span of a few hours, all at what I considered to be a reasonable price (including wear/tear insurance, balance and rotation, and alignment). The salesmen who assisted me was courteous and knowledgable of what I needed done. All said, I would return for service here in the future. read more

I brought my car in to repair a tire and they offered to install new wipers since my old ones were worn. The work was on everything was done - 30 minutes tops - but when I got my car back, an 8-inch crack had appeared in the windshield right in front of my face, and not a single crack -not even the start of a crack- had been there before. I politely brought this to the manager's attention and he became instantly ruffled. He said, "Maybe you missed it on your way here; I don't want to accuse you of anything" to which I replied, "I just drove here 30 minutes ago and I would have noticed a crack right in front of me." He then said, "Every fucking glass expert in New Orleans will tell you that isn't a new crack. We didn't do that." I then asked how it could be explained that it was not there when I gave the car to them. He replied "That's fucking stupid." I then asked why he was getting so angry, and he pointed at me and then the car and yelled, "Because that's fucking stupid! It takes a long amount of time for a crack to run like that. That's fucking stupid!" and then stormed off, leaving me there with my new tire and newly cracked windshield. While it could have been a small crack that I had not noticed before but traveled due to the handling/vibration of the car during tire/wiper maintenance, his behavior was completely uncalled for. I have called Firestone's customer service and reported the matter in hopes that in the future his behavior will change. I have never been treated in such a way by any company ever, and rarely have I ever required any assistance/justice concerning an error, mistake, or simple misunderstanding. He may have been having a bad day, but if this was the case, he is in no position to deal with the type of stress that occurs while in a managerial position. UPDATE: 10/20/13: 48 hours after bringing my car in, the same tire that they replaced is now flat and I have not driven it since bringing it in. I am on the phone with customer service again to update my complaint case number file. Unbelievable. AVOID THIS PLACE AT ALL COSTS. read more

I recently took my car here to have a tire patched and my psi sensors reset. I work a few blocks away, so this is a very convenient location. I drove it over at lunchtime, dropped it off and picked it up after work. They fixed the issue and charged me reasonably. I plan to use them again for future services and would recommend them to others. read more

Worst place ever. I called ahead at 9am, they said they could repair my car that day by closing at 5. After not receiving a phone call, I called them at 3, they hadn't even pulled my car in. It took 2 extra days and they charged me twice what my normal mechanic would have. read more

We were on our anniversary in New Orleans and had a blow out. Called these guys on Saturday morning and they fixed us up in about two hours. Great service you can depend on. Made our trip much better. Thanks! read more

We had a flat on our tire and just made it in to this place. Ellen took absolute care of us in both price and service. We had a long drive home and this team got us up and on the road. We are very thankful for their help. They will do everything they can to get you the best cost! read more

Excellent customer service. My son's 2009 Ford Escape Hybrid needed the air conditioning checked because it was blowing cool and not cold. The service advisor recommended the proper repair. The job was done in less than a day. We are very happy with everyone at Firestone, especially Manny, the store manager. Thank you! read more

Do not go here! Customer service is poor. The very nice, patient, and friendly black lady at the front desk deserves the 5 stars. I only gave this review any stars at all because of how much she has helped me out. I have decided to find another place from now on. They tend to not call and discuss the "other issues" that suddenly come up while servicing your car. You find out only when you arrive to pick your car up and see the price. They are not trustworthy. It always seems as if right after one problem is fixed another one magically comes up. Either they are purposely causing further damage or incompetent. Also, too expensive for such mediocre services. read more

Service was particularly slow, but they gave the impression that they would be fast. When we went to check up on our car (for a very quick check) it was then we were informed that it would be significantly longer. They were all polite, but the wait time was a bit ridiculous. read more

I've been taking my car to this location for over 6 years and am consistently pleased with the quality work, customer service and competitive prices. Plus they've always been upfront and honest, I brought my car in for an issue and they informed me it was something else wrong that the dealership would fix better, totally appreciated it! read more

They screwed me a few years ago. Failed to perform services they charged for and upsold me on unnecessary service. The result was a near accident, with my children in the car. I went to corporate and got my money refunded. I largely avoided them for years, save, perhaps, a set of tires and an oil change. This week I had a major brake issue nearby and reluctantly limped into Firestone. I was upsold, overcharged, and delayed. If I could have taken my car elsewhere, I would have. This is truly regrettable, because I have been a Firestone account holder since 1996, but this is the end. If my car breaks down right in front of Firestone, I will call a tow truck to take it somewhere else before I let them touch my car again. read more

I have been bringing my car here for the last two years and can honestly say I really appreciate their service. They are honest about the problems I've experienced and repairs needed. They are always upfront about price and severity of the issue. Just this last time my car was pretty badly beat up due to some wear and tear and even though I spent more than I was hoping, Randy was incredibly helpful and clear about the whole process. I'm grateful for the hard work and upfront attitude. read more

I don't know why I keep trying with this place. I suppose partly because it's just so close to where I live. Well never again will that be a good enough reason to put up with these guys. A number of months ago I went there for an oil change and had them do a overall check my car. They called me later and told me I needed something done on my brakes and were willing to do it that day as well. I didn't have the kind of money they were talking at the time. I took my car somewhere else just to get a second price estimate and those guys said that my brakes looked great. The pads had many more miles of use. Having some extra cash and needing another oil change, I decided to set up an appointment at the Firestone on Camp. Yep - I called two days ahead of time and talked to someone about what I wanted done. No problem. All planned out for a day with no car. This morning when I went in to drop off my vehicle the worker saw me pull up and instantly told me they don't work on my make of car. And that they were way too busy so I wouldn't even get my car back until the next morning. He didn't check to see if I had an appointment. He didn't know just what kind of work I needed done. (Which apparently they were willing to do the job however many months ago it was.. My car's make hasn't changed since then.) I didn't leave my car with them. A wasted day for sure. Don't bother with this place! read more

The mechanics are very friendly, answered a lot of questions and provided us with perfect service! Very satisfied:)

I previously had my vehicles serviced at the Camp St Firestone and the service they provided was adequate. However, this past Friday (6/14/2013), I brought my vehicle in for an Oil change, tire rotation, and break job (replace pads) and it was the worse service from any company I've ever encountered.. Although they charged me for the rotation which should have been free because I purchased the tires from there 1 year ago, the rotation was not done. Additionally, my break wear indicator light was still on. When I questioned the store manager Randy Croy why the light was still on if the pads had been changed, he became irate. We are professionals and you disrepected me, etc. etc. etc. I said to myself, this dude is crazy. I contacted the service adviser at the dealership and he stated the break indicator cable located at the rear of the vehicle must be replace. When I passed the information on to Randy Croy, his response was (are you ready for this) "Take your car to the dealership and NEVER bring another vehicle to Firestore". I could not believe it, nor could the other customers. I filed a complaint at the 800-367-3872 number. The representive indicated Mr. Robert Raines (district manager) would call me within 24 hrs. After waiting 36 hrs for Mr. Raines to contact me, I called back and had Firestone reps move my complaint up to the coporate level. Lets see how long it takes Robert Raines or some other manager to call me. Did I mention Randy realized he screwed up and indicated there would be no charge? Signed, A very disatified customer. read more

My tire blew at the worst possible time and the only saving grace was that Firestone was a block away. I pulled in ten minutes before they were closing in a huge rush and they quickly replaced the tire (was purchased with roadside hazard coverage from a Firestone), were extremely pleasant and I made my meeting on time! read more

I called 45 min prior to having my truck towed to their location on Camp street, and after explaining the time sensitivity of getting my tire replaced..I was told by their representative it would take 1-2 hrs. I called 3 hrs later and was told to show up in an he when it would be ready. I arrived to see my truck sitting in the parking lot and two bays wide open with several employees standing around. It takes 10 minutes to replace a tire. Expect inaccurate estimations and high prices. read more

The bad reviews are from people that have no clue about vehicles. Thaey were very helpful, did a fantastic job installing 35s on my jeep, and swapping the tires out on my brother's truck all in one day with great workmanship. Staff were all very nice. Took no time at all to the work. read more

DO NOT TAKE YOUR VEHICLE HERE - FIRESTONE ON CAMP ST IN NOLA IS TERRIBLE!!! These guys literally don't know their left from right. We brought our car in last week to have the passenger front tire replaced [it had a large visible slash in it and was almost flat], and also paid for a balancing and alignment. We discussed which tire was faulty and inspected it with the mechanic etc etc. Later that day they called to let us know it was ready and we picked our car up and left without much thought. The next morning the tire that they apparently replaced was completely flat. After having roadside out to change the flat, I noticed that they replaced the driver's side front tire - not the passenger side. They replaced a perfectly good tire with a new one, and then added air to the damaged tire [the one with a visible GASH in it]. Furious at this point for having to miss time from work, I bring the car back, they apologize profusely and offer to replace the damaged tire at no extra charge [what else could they do?] They were polite and all so I just let it slide. I pick the car up the next day and inspect the tires and all looks good finally. Until yesterday. We take the car on a trip on I-10, and it's vibrating like there is no tomorrow - clearly the front tires are not balanced. The car is a year old with 19,000 miles on it - its like new and we've never had any problems with it. It's serviced on time at the dealership. So I call Firestone back this a.m. to ask if they balanced the tires. They informed me that yes, of course they balanced the tires, they just "must have not done it right." They said "bring it on back and we'll do it again." REALLY? You specialize in tires and you can't replace the correct tire, much less figure out a simple balancing procedure?! At this point they've cost me over 3 hours of time missed from work. So I brought it to Delta this morning [where I should've gone in the first place] to have the tires balanced. And I plan on bringing my receipt to these guys for a reimbursement. Anyway, I know it's a long rant but seriously I am so annoyed. Look at the other terrible reviews and take my advice: AVOID THEM AT ALL COSTS. read more

I took my car in just before Christmas to have the tires checked out for a road trip. The representative called back and said your tires are fine but here is what you do need done e.g. oil change, rear brakes, wind shield wipers, on and on to the tune of $800 or so. I bought off on it except a few of the items. They had the car ready at 530p as promised. BUT I was livid when I got in my vehicle and found that some idiot scratched the living mess out of my leather steering wheel .. I mean serious, deep cuts. By the time I turned around the shop had closed and we had to get on the road for the trip. I called the shop the Monday after Christmas and left a message with Chris for the Manager Randy Croy to call me back ... never heard from him for weeks. Additionally, later that evening driving home the perform service light came on! The oil change sticker was put on my car with nothing noted on it as to the date, mileage. These people do not care. I've used this location a few times for minor things, but never again. These people took $800 and I just have a bad feeling that I was somehow ripped off and mostly they take so little pride in their work as to scratch up my steering wheel and then not even own up to it. In a word... GHETTO - and never again will I darken the doorstep. read more

I have always had great Service from this Firestone store. Everyone is always friendly helpful and willing to go the extra mile. For example today, one of my tires was very low and I went to probably four different gas stations looking for an air machine that actually worked and none of them did. So I gave up and went to Firestone, where not only did they fill up that tire but they checked all of the other tires and charged me nothing... and they did this within 10 minutes! Thank you Firestone!! read more

Right off the bat they were nearly impossible to reach on the phone. Each time I tried to call to make an appointment, I'd get immediately put on hold and then left there to wait and wonder for minutes... Sadly, that's not all that unusual for businesses in New Orleans, so I went ahead and made an appointment anyway (in person), based mostly on a good recommendation from a friend. I just wanted a brake check because the front pads had started intermittently squealing. I was shocked and overwhelmed when they called me a few hours after I dropped it off to learn that I needed "a complete overhaul" on my brakes, both front and rear. They quoted me a range between $1,400 - $1,600, depending on labor, but "generously" offered to give me a ~$150 discount in the event I decided to finance the huge bill by opening a Firestone credit card. Gee, thanks. Anyway, long story short, after having my Dad call and receive an assurance that it was in fact safe for me to take a road trip (home to St. Louis) before having any of the work done, I was very pleasantly surprised to learn from my trusted family mechanic in the St. Louis, Mo area that no brake work was necessary. NONE. After a brief celebration at the "savings" I'd realized, we decided to report the issue to Firestone Corporate. They assured us they'd look into it and apologized for the "confusion," but we still haven't heard anything back. Needless to say, I wouldn't trust this place. read more

In town for a trip with my family, we noticed a flat tire and nice sized hole in our tire as we pulled up to the hotel. Obviously we had hit or run something over on the streets of NOLA but were just happy it didn't happen on the interstate. It was a Friday evening and after changing to the spare on the side of an alley (fun!!) all I could do was look for the closest tire shop open on a Saturday. After turning to Yelp I found this shop and called first thing Saturday and was told that they could get me in and out in about an hour. I showed up to a very friendly staff. After looking at my tires they suggested I replace the bad tire and other rear tire and get an alignment, but I didn't feel pressured into my decision at all (even being a lady by myself). It did take about 45 minutes to even get my car back to be serviced, but the staff recommended some local shops, farmers markets, etc within a very short walking distance, which I enjoyed. Overall it took about 2 hours (longer than planned) but I felt that I received good service and a good value. A bad situation, but I'm appreciative to have found this shop! read more