Today (Sunday March 12th) I noticed that there was a nail in the tire of my car and I took it to this store late in the afternoon. When I went back they showed me the nail which was interestingly short and didn't go through the tire. They didn't charge me anything and were very friendly and respectful. Especially, the store manager Lawrence who explained the situation seemed to be very proffesional. I strongly recommend this store. read more

Always great service, value and quality. I've had oil changes, tires and minor services at this location for the last 10 years or so. The staff is A+ and will go above and beyond to assure you get the best care for your car. Recently I brought my tire in at 645PM---they close at 7. I was informed due to the lateness of the hour they could not repair my tire that night. I was fine w/ that but told them I had a trip planned for early the following morning. I got a call at 830 PM that the tire was fixed and to drop by anytime after 7AM and they would immediately put my repaired tire on. Great service yet again. And no charge at all since I had road hazard on my tire! Highly recommend! read more

This Firestone really knows how to please. The manager, Larry, is a consummate pro. His dedication, and that of his staff, is unparalleled in my experience with auto repair shops. He knows his business and knows that details matter, so I appreciate it when he does the extra investigation to make sure he's treating the problem and not just a symptom. He does a great job of getting you in and out as quickly as possible, making sure to set expectations based on the shop's workload. He listens, he educates, and he wants his customers to come back because they are satisfied. I know I keep coming back because they do a great job at fair prices. read more

My family has been taking our cars to the Balboa and Devonshire Firestone for 13 years. We have never been disappointed. Larry and his crew are amazing, fair and trustworthy. Larry has gone out of his way for me many times. I cannot express enough appreciation other than to spread the word of this great guy, crew and Firestone Auto Care store. read more

Appointments make no sense here. There is only 1 person at front desk to deal with all people in line and take all phone calls.. I came on Saturday and 2 hour wait.. So took appointment for Tuesday first thing in the morning, came on time, he said 2 hour wait.. So took appointment on Wednesday first thing in the morning, came much ahead of time, still I had to sit almost for 2 hours BEFORE they took my car in for repair.. Should have read other reviews before coming here.. Of course they talk nice, but all that talk doesn't mean anything.. Really frustrating experience Actual work on the car seems good.. Otherwise 1 star read more

It's a terrible day when you need to purchase tires unexpectedly. I shopped around a bit and debated between two Firestone Complete Auto locations in Northridge which carried the tire model I wanted. Originally, the one I went to on Plummer either lacked the knowledge and/or tried to pull some sorta unneeded maintenance scheme. I called this location (on Balboa), Raquel (the Tire Manager) answered the phone and changed my day completely. Over the phone, she explained to me all the pricing in a clear way and knew the difference between the two tire models I inquired about. Then, in person she explained everything again both to me and my girlfriend. The pricing information was absolutely clear, after speaking with her I understood all the charges and none were for unexpected or unusual/unneeded services. Everything was clear, she answered all of my questions, and turned my terrible day around in doing so. If you want someone that won't mislead you then come to this location. Raquel was extremely knowledgeable, experienced, helpful, and very clear in all her explanations. She explained how Firestone operates, which keeps me interested in utilizing them in the future speaking only positive words and useful information about their operations. While I waited, I noticed that one of the mechanics brought in a timing belt, just to show another customer. Their waiting room is large, and there was coffee which wasn't burned beyond recognition. They have good WIFI and football was on the TV. Down the street are a few places to eat (Raquel gave us directions). Another worker (maybe a different manager) seemed nice when he dealt with customers. It seems like the kind of operation that keeps people coming with the right types of business techniques which will drive a long-term customer base. I was discouraged by some of the other reviews, a phone call changed that and it could for you. It took 3 hours, they were quite busy but it wasn't an issue for me. I suggest you give them a try! read more

So first time at Firestone and I can't believe how I was treated. They treated me like gold and I'm talking about one specific person there named Larry. I had many questions and he smoothly and patiently answered all of them. People who don't know much about their car and how to fix them need people like him! Definitely earned my business. Beyond superseded my expectations. Will be going back for any service needed. read more

Being open at 7 a.m., on Sunday, is a great start to the service I received from Lawrence and the Firestone crew. I went in to have a nail removed from my tire. Just expecting to have that one tire fixed, Lawrence took the initiative to performed in inspection of all the tires and provided me a report that all is fine with the rest of the tires and the one tire can be corrected. After the job was performed, in about 40 minutes from the time i arrived to the time I received my keys, I was reminded that there is no cost to me as a Firestone auto care member, to fit a flat. Nice! read more

Since I had such a great experience last time I went here for tires, I decided to go back when I needed my oil changed. As always, the guys were very courteous, professional and knowledgeable. It's so hard to find that these days. Larry the manager is amazing! He really cares about his clients! They have my business and will refer my friends. read more

Great staff and a great manager here. Everyone is very friendly and helpful. Most important is that there honest and fair about prices. Hi five Larry and Ralph!!!...... read more

I had a flat tire and Larry was able to repair vs having to buy a pair of new tires. I can always rely on a knowledgeable staff but more importantly a trustworthy one. I'll always recommend Firestone for tire and autocare :) read more

I realized I had a flat tire around 6PM... This place is supposed to close at 7PM... they extended help to us, even though it was already 6:45PM... good customer service... read more

Amazing customer service! Ambiance, personnel and location is the best too! I went to get my oil checked and even though it was my first time ever to set foot in their shop I was treated like a VIP. Larry, the manager, was thorough, courteous and attentive to any questions that I have. I will definitely be coming back to this place for any of my car needs. read more

These a holes were doing an uber inspection on my vehicle for 20 bucks and it took 2 hours while they attended other people who came in after me. It is amazing that my car sits outside without so much as a concern from these damn employees. Stay away read more

Great service on holiday weekend. One issue with price discrepancy from on line quote to actual receipt. And if you don't want the ROAD HAZARD WARRANTY, THEN YOU BETTER SPEAK UP AND SAY NO!!! Check your fine print for 'Tires being round fees!' and you should be O.K. Very helpful otherwise. read more

I must say that I went to get my tires checked early Friday morning since it was low in pressure; thinking these guys would tell me that there is a nail on a tire and rip me off but it was totally the opposite. A technician named Ralph looked at my tires very carefully and said it was just low in pressure. The manager was great. He made sure I was taken care of. DID NOT CHARGE ME A PENNY. I was able to drive to work with a peace of mind. The Manager seems to be a very honest and caring guy. Talk to him first. I think his name is Larry. read more

These guys were great they really helped me when I was on my way to work and a weird light came on in my new car. I didn't even know what the light was a picture of, it turned out to be a tire pressure light, it was raining and I was going to be late for work, Larry the manager came out and checked all my tires and even the spare. I was out of there really quick and wasn't even late for work. I really hate car trouble. Thanks Firestone! read more

I just love, love, love Larry and Raquel at this store. They explain everything, and answer all my questions. I feel my money and time is valued. I drive for Lyft, and when I leave Firestone I always trust my car is safe and sound! Thanks so much! read more

I had a tire blowout today and needed a tire fast. The customer services was better then ever and exceeded my expectations! I'm a customer for life!!! read more

First timer at Firestone.... Not goin to lie I did go to America tire first but they were closed so next door was Firestone... So what the hell let's check.... Great costumer... Didn't have my tires in shock but they got them that day. And it's a Sunday...so now I have cared it card from them and new tires.... So yeah I'll be back for all my needs.... Thanks guys and girls... Haha read more

I've had problems in the past with this Firestone facility. I chalk that up to possible miscommunication. However, the tire pressure monitor light has been blinking. I took my car in to Firestone this morning. They should have connected it up to diagnostics to check what was going on. Instead, they put it on the hoist to look at it. I asked why they didn't simply do the diagnostic. They refused and said they would have to write up the work order first. I left because I didn't have 30 minutes to wait for them. I left and went 200 feet North to America's Tire. They promptly got out the diagnostic box, found that one sensor was not programmed properly, reset the system and I was on my way in under 5 minutes, NO CHARGE! Based on my last two experiences with Firestone I would have to say that best, this facility needs major improvement. read more

HIGH INTEGRITY!! I live in Torrance area and will pass hundreds of Firestones, PepBoys, and similar auto repair facilities just to come to this location. I find this entire staff to be honest and efficient, unlike the most other repair garages. They will go the extra mile for customer satisfaction!! They diagnose all problems, and will be honest in prioritizing immediate problems, and future problems that don't necessarily need to be fixed RIGHT NOW. This staff lets you leave feeling safe when you drive off in your car. read more

Larry is a professional. The car was ready when promised, at the price quoted. There was no attempt to upsell me on more expensive tires or service. read more

I have been going to this establishment for many years. I'm usually pleased but my last experience was exceptional. Jose Rubio,our service manager went above and beyond. read more

Came in on a Monday around 5pm because my tire pressure light was on. While making polite small talk, Julio quickly began checking my tires only to discover a nail. He then referred me inside to Larry who gave me quick and friendly service as well. All work was done efficiently and the employees radiate integrity. I would highly recommend this Firestone location to all. read more

I've already had 4 bad experiences with this place and I refuse to give them another chance. The first time, I was permitted to drive off with loose lugnuts. The second time, the coughing assistant passed on his nasty cold to me, and the third time, I was berated by the rude and aggressive man because I pulled into an empty bay instead of a parking space. He condescended me, not caring I had an appointment. He was like a parrot. Repeating over and over like it was a sadistic mantra "you cannot park here, you cannot park here. you cannot park here, you cannot park here". He hadn't even waited for me to respond. He just kept repeating it over and over like an autistic child. (If he is I apologize) Watch the video boss. (today 10:05 a.m.) Instead of helping me to safely back up, he immediately rushed to put the chains up on all the bays while giving me dirty looks. Clearly his priorities were not about safety matters at all but more about either expressing to me how annoyed he was or worried someone else will annoy him by driving into a bay during the next second while I'm backing out with my windowless van. Either way, his actions do not look professional and actions like that indicate a disturbed individual. Needless to say, I went inside to cancel my appointment (The man was inside and I tried to bypass him but he approached me) So I explained to him why I was cancelling my appointment (I told him I didn't like the way he told me I couldn't park in the bay) and then he aggressively followed me out! I had to ask him to leave me alone. read more

I sent my wife in this morning on a quote to change all four tires. I sat by the phone and waited for a call, Nothing. She was thrilled with the service and she had requested to keep two tires as spares. They even wrapped the old tires in plastic and placed them in the trunk, not to soil the carpet. They provided her a quote for future tire rotation and when I reviewed the bill, it was a actually cheaper than the original quote. Wow, I call that service, thanks guys... Great Job! read more

I've been taking my cars to Firestone on Balboa for many years and always get good service. They show me the part needing replacement and explain what needs to be done and what services are optional. The mechanics do a good job; I'm getting my rear brakes done now. read more

This is the only place I take my car for services. Every time I come in, the workers are very friendly and helpful. Larry, the manager, always makes sure I get the best deals and prices for the services/parts I need. They take real good care of my car each and every time, and I've never had a problem with the services done. read more

Larry has taken care of me for years and I appreciate the service he provides. He's gone far beyond what I would expect and I am a tough customer! read more

Larry and his crew are awesome. I have been coming here for a long time now and they have always went up and above for me. Thanks for everything! read more

Shopping for tires and decided to try this place out since it's so close to my house and I wanted to support my local neighborhood. Waited in line to speak to this kid who was trying to sell an old lady 4 new tires when she only needed the front ones. (I saw her rear tires as I was leaving) stressed to her that the tires will pop due to the lack of thread and she would be back in the shop in a matter of days if she didn't buy the four tires. Anyhow, I let that go. Should of complained about elder abuse. So about my gripe, I needed two front tires as well, after waiting 15 minutes in line to get help this other guy comes in from the shop to assist. I tell him exactly what I want, no extras, no alignment...nothing! He quotes me 539 for two tires! I was flabbergasted since 6 months ago I had replaced the rear ones for $256 with tax...I told him this and he said that must of been a promo, so as he was typing away on the computer to see what he can do which I appreciated I went to costco tires and pulled my exact tire he quoted me and each one was 114. So total would of been roughly around the same I payed for the last set. $256 with tach...I told him and showed him on my phone and he said, "well we can price match it". I thought it over and decided to leave even though they were matching it simply because the business model they have. I took it to costco and spent roughly around $260. Decided to pay more for them and have the tires and installation done where I know the business has a good model... read more

Excellent shop I went to after the Canoga Park one closed and my subsequent one in Northridge at the mall failed to live up to expectations. Larry The manager is one of the last old-school Firestone managers who is professional as can be. Treated me like a valued customer and even though this place is out-of-the-way I will definitely go here again. read more

Received quick and through attention to all my repairs today. Racquel service manager made extra efforts to make sure my work was done correctly and completely. I strongly recommend you contact this shop, make an advance reservation where possible and be confident your money will be well spent and your service is guaranteed! read more

Larry was great, very friendly. Overall this location had great customer service. Timely. Matched priced tires. Highly recommend. At the end Larry explained everything that was repaired and even showed computer summaries of the repairs. read more

I've use this Firestone several times. They are usually not very quick to get things done. My last two visits with two separate cars they haven't listened to what I've wanted done. On both occasions I've returned after asking for a tire change to find them doing unauthorized alignments and checking fluid levels after telling them specifically I didn't want that done. The customer service has always been decent. They are always polite and very respectful but for some reason they just have a tendency to not listen. I would like to give them a two or three star review, however after my most recent tire change from them the car was driving odd. I called them and they told me it was from not doing an alignment. I took my car somewhere else to find the alignment was fine but all four new tires had not been balanced properly. I will not ever return there again. read more

The Balboa location is the best location I've been to thus far. They are very accommodating and genuine! My license plate bulbs were fried and I told them that I was going to replace them myself to save cash. As I was leaving the manager went out of his way to replace them for me, free of charge Amazing service, def recommend! read more

They are terrible. They charged me for $29.99 to locate a leak on my radiator and I went somewhere else and they did it for free. Plus they only have one guy at this location that does radiator/water pump repair and he wasn't working. My radiator replacement at another shop was $200 even and Firestone quoted me $438! Seriously, you guys are the devil! read more

Went to have a free brake inspection and the manager came with a project list Ive never seen, the work would cost me over 1k dollars for 4 wheel brake job, I told him ill think about it, took me car to his competitor and I only needed my front pads changed, ended spending under $200. read more

Im surprised at all of the negative and not so shining reviews, This week we had our second encounter with this Firestone first one was a few years ago . My car ( a BMW ) recommends the Interstate battery and Firestone was the closet retailer. We got the heavy duty battery at a decent price and super convenient. Fast forward 28 months , my car would not start and had to be jumped weekly. I called and spoke to Lawrence and he looked up my purchase and said to bring it in for testing, took it in for a test and it was determined to be on the verge of " no good " He could have sent us away because the test showed that it was still acceptable, This was a 30 month free replacement battery that they no longer make He did not try to up sell me , in fact he was able to replace mine with a better one at no cost to me . It was a great experience . Thanks Lawrence and the crew . read more