Complete lack of professionalism. The gentleman in the front did not seem to want to help me nor be working there. I needed to get my tire patched after getting a flat and putting the donut on. He said he couldn't help me because his technician needed to go home, store didn't even close for another 45 minutes. They didn't seem busy and were just talking anyways. Lazy workers. read more

Jose and Carlos saved the day! They were so helpful and professional! A flat tire on a Sunday was nearly a disaster. No other tire place in the area was even open but these guys treated it like we were family and got us back on the road. When you have car issues you just want someone you can trust. That's what we found at this Firestone. read more

I've been having a few issues with my car including a clunking noise underneath, my window not going down and a rattling noise in my glove compartment. I would always take my car to Spreen Honda (where I bought my car) and there was never anything wrong. At one point when i took my car to Honda I was told it was a cup inside my car making noises. I drive my car every single day. I would know if there's an issue. I came here after a recommendation from a friend. They walked me step by step on everything I had an issue with and I was shown the damaged parts. My car is now fixed! Service was fast and friendly! read more

Firestone Complete Auto Care - Tires Near Me - San Bernardino, California

My tire blew out on the 210 and luckily CHP saw me and helped me change the tire. I came to the closest Firestone which was this location. I called ahead and they said they were closing at 5pm. Carlos , the manager, told me to come anyhow and they would wait for me! And they did. Zach, you're an angel! Not only were you informative and helpful... You saved my life. Your compassion, expertise, and customer service was beyond any service I've ever received anywhere! In a time like right now, I lost faith in humanity and can't believe people like you still exist!!! I won't go into details, but Zach saved my life! Thank you!! This location gets ALL the stars! read more

quick summary: - Took my truck here twice to fix the same issue and they didn't fix it. - Even got a 2nd opinion, they denied it was their work. - Manager is rude and condescending to all customers, not just me. - takes a standard 6 hours to do any job big or small. - overpriced, pressure you to do more work. - Lie about parts needing to be replaced(read below for more details). - Never coming back. Long summary if you got time: I wish I could give this place zero stars if I could. I got new rear drum brakes and shoes put in a year ago. Well they must have done something wrong because my brakes were already going bad, but then the rear tire popped off while I was driving and shredded my rim and the studs up(I haven't taken my wheels off since last time I came). I got it fixed at a shop within AAA distance. They replaced the studs only, told me I need new drums/shoes as well. The drum was busted up a bit but it was able to get me to Firestone because I have lifetime warranty on the shoes I wanted to come back to Firestone. Anyways, Got the drums and shoes replaced. Told me I needed a new cylinder for my rear brakes but wanted to charge $300 to put in a $20 part that you can basically pop in in a minute. I decline it and choose to come back next week. I asked it it was ok to drive and he said it would be fine for a week. But now the brakes shake violently and struggle to stop when I want to stop when I try to drive the next day! I figured it might be that cylinder... I decided to install the cylinder myself, very fast and easy. Welp the problem persisted. I figured it might be the front brakes. I buy and install new rotors/disc in the front myself. Problem still persists! I conclude it must be the rear but I didn't want to go back to Firestone so I go somewhere else, they say it's 100% the rear drums. They drive it with me and show me by pressing the E brake, it wobbles and struggles to stop. They recommend I go back to Firestone they should fix their mistake for free. I took it back to fix their problem, they say that since I declined the cylinder work they did not bleed my brakes. I figured that is probably the issue, we get it done. Which of course they charged me for. It took them 6 HOURS to bleed some brakes.... By the way... Ridiculous! Denied that it was the drums, didn't even look inside. Instead said that my front rotors are warped. Which at first I said is impossible, I changed them the day before.... But is also believable since they are autozone rotors. I drive away and problem still persist! I change the rotors the next day myself, and the brakes are still messed up! I don't want to go back and try and argue with the rude condescending manager just to probably get charged again for their crappy workman ship! The front manager is pretentious, and acts like each customer is a burden. Like he doing them a favor by even taking their cars to be worked on. They need some serious customer service training firstly and need to stop trying to scam the community! I just want my brakes fixed. People are telling me I should sue. read more

This place is getting worse by the minute. After a long waiting time sitting on their FILTHY chairs for a simple oil change and tire rotation; I decided 2 years ago that I would bring my company car to Firestone ONLY if the tires needed replacement or a possible brake job. In July 2018 the odometer reading was 54,959 and they replaced the rear brakes, resurface the rotors and also completed the 5,000 miles interval service as required by the fleet maintenance. About 2 weeks ago with 75,060 miles, I brought the car to this facility for the regular 5,000 miles service and also because of the tires were ready for a change. After waiting more than 2 hours, I asked for a progress update and was told that had in addition to the service and tire replacement they were changing the rear brakes and the cabin filter. I told the service person that the cabin filter was replaced by Valvoline at the 70,000 service interval and the rear brakes were changed and rotors resurface at this facility at 55,000 miles. The service person went to check and said that the mechanic though the cabin filter could need replacements to the current number of miles in the car and the rear brakes were worn out. The bottom line is that after waiting over 4 hours the car was ready and the paperwork showed the tire replacement, regular service, new cabin filter, and new rear brakes. By then it was too late as they because the complete the work and obtained approval from the fleet management to do the work. The first thing is that they ignored my comments about the cabin filter and the brakes. How is it possible that if the rear brakes changed at 55,000 miles the car needed rear rotor resurface and rear brake replacement after only 20,000 miles? Why was the cabin filter replaced? The upselling at this place is very questionable and unfortunately the same applies to many unscrupulous car service facilities. I will NEVER again bring my car to ANY Firestone service center. I have notified the fleet maintenance of the irregularities experienced at this place. Consumers, be on the lookout for upselling of unnecessary repairs at this and many other auto service centers. read more

Wish I could rate it ZERO! Went to see if they could diagnose why my steering was a bit off, so they performed and alignment and a balance, which I paid for. The car was still driving weird so I took it back and that's when they occur to tell me that I needed two new front tires. This would've been nice to know BEFORE I spent money on the services which were rendered useless due to me needing new tires. Make sure you go somewhere where they actually care and review everything like professionals. DO NOT RECCOMEND. read more

Took care of me very quickly even remembered me calling the day before. Set up the direct billing even took care of a nail I didn't see in he tire. Wait was a tad long, but they made up for it with excellent customer service and constant updates read more

I placed an order for some tires and the website said they were in stock something told to me double check so of course I called and sure enough they did not have them.. The rep told me he would order them and have them ready by 11 on Friday and guess what my tires were still not there.. customer service means everything and firestone does not have it he told me that I would have to drive to upland which by the way I asked him who had them when we were talking on the phone and he told me no one locally.. ummm upland is local dipshit!! Long story short because I could go on and on about firestone I will be paying off my credit card and closing my account with firestone I do not want anything to do with firestone they suck and so does there corporate office.. stick with les Scwab tires--now that's what you call customer By the way, if someone from firestone replies back to this message you are a joke I called your corporate office and all I got was a sorry.. read more

If I could have every car I am about to purchase inspected by this place, I would. Unfortunately, I do not live within the state and drove 5 hours to possibly buy a car by a private party. This Firestone was beyond amazing. The private party didn't show up at our original time, and the people who worked there were so flexible and rescheduled. The private party missed the rescheduled appointment, and yet this location still worked to rescheduled me! Two hours past our original appointment time, the private party arrived and they immediately got us in. Not only were the front desk folks helpful and kind, the mechanics were as well! These mechanics were literal lifesavers. There were so many issues with the car I was hoping to buy, they brought me back to not only show me, but to explain why it was an issue and what to look out for moving forward. These employees go over the top and I am incredibly thankful for their help! Genuinely wish I could bring every future car here that I would consider purchasing. read more

We blew a tire on the freeway and we're towed to this location. Carlos took care of us UNBELIEVABLY QUICKLY!!! We could barely get in the door before the vehicle was already up and getting the old tire taken off, blinked again and the new tire was on. Carlos was multitasking, taking care of a full lobby of customers with a smile under his mask (I could tell). Give this man a raise!!! read more

Thank you so much Carlos and his team they really came through and help me out in time of need thank you thank you you guys are life savers

I brought here for the first time my 2013 Toyota Prius and the service is very good, the place is very clean, the stuff are nice and there is the waiting area with TV and coffee machine and all this for only $20. read more

Firestone Complete Auto Care - Coffee area - Tires Near Me - San Bernardino, California

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I'm updating my review because I stand corrected. A few months ago, I spoke to another firestone dealership that told me the reason my rotors were not machined was because they were of the drilled and slotted type for better heat resistance, and drilled and slotted rotors cannot be machined. This information was not conveyed to me at the time of this service. That being said, communication of this sort would have sufficed in the transaction. This only leaves the pricing an issue, but as with all firestone dealerships, I think the parts prices are way too much, because they use AutoZone and the firestone price markup is over 200% that of an AutoZone retail customer walk-in price. I realize that it is my choice where to get my auto service done, but I think it would do firestone an ethical favor by lowering parts prices, after all it is very easy to see the exorbitant markup by looking up the part price at AutoZone. read more

Excellent service and I had absolutely no problems. The man cut us a good deal and we got four brand new tires for $300 plus I expected a wait. I wasn't bummed out about the wait. It's a constantly crowded business so I had to wait just like anyone else. Thanks for the good service and awesome deal. read more

Went in for a slow leak, and to have my tires rotated. I was told it would be to dangerous, and they refused to rotate the tires. I bought them 13 months ago, and they only have 16,000 miles on them. The service person told me I needed new tires. Disappointing, this borders on fraud. Tires were rated for 60,000 miles, and still look fine. After many years of being a customer of Firestone, I am done. read more

I was in Big Bear Lake when I hit a nail and got a flat tire. It was a Sunday and there was not one tire shop within 30 miles that was even open. I was so grateful when I spoke with Jeff at Firestone and he let me know he'd be open until 6, so after a scary drive down the mountain on a wobbly spare and getting my butt ridden the whole way down; I made it just before closing around 5:30. I was so anxious that Firestone wouldn't be able to see me since it was so close to closing, but nope! Friendly Jeff let me know they'd be able to help me, whether I needed a patch or a new tire altogether. While providing me with excellent customer service; he answered 100 phone calls and helped each and every person to walk in the door, even with it being so close to closing time. I'm so incredibly grateful to have been helped by such a lovely and genuine team. They worked hard and showed no fear throughout an intensely busy time of day. Thank you for saving me Jeff! And thank you for managing such a great team! God bless you read more

I really appreciate Judith for helping me out when I needed my battery but i didn't get off until after they closed. She was efficient and professional. I usually drive to the Huntington Beach location but the San Bernardino team earned my business today and I already set up another appointment for Friday. (During store hours haha) Thank you San Bernardino Firestone! read more

It turns out these people are nothing but common thieves. About a month ago I have ordered tires from tirerack. and firestone was listed as one if their installers. I took my wheels in for installation and not only I was charged $15 more than what I was quoted by tires.com but I was sent away with a slow leak on one of my tires. I went back in today to get it fixed and I was told I had a faulty valve and it needed to be replaced but they did not have one in stock, but some how they were able to temporarily fix it. I was charged $30 for this temporary fix. When I asked if I was going to be charged again when I came back with the correct replacement valve, scumbag looks at me and tells me with no shame it will be another $30. So firestone charges $60 to fix a faulty valve on a $90 tire. Like I said, nothing but common THIEVES! read more

This place sucks I brought my Mercedes-Benz here to get a simple oil change and they were not even able to reset my dashboard after the oil change. So now I do not know when my next oil change will be needed. On top of that it was only about $50 less then taking it to Mercedes, not worth the head ache. read more

Made an appointment for 4:30pm the day before. Never got a validation, which should've served as a red flag. No matter, I called the following morning, made sure the appointment was still valid, was told yes. After work, I head over and I'm asked if I can be helped. I told the guy inside I had a 4:30pm appointment. Knew something was immediately wrong when he sighed and started looking at the computer monitor without even asking me for my name. After about 30 seconds, he asks, "Is there another time we can fit you in?" I told him it depends if I could get the same time since my work schedule doesn't allow for earlier. Then he said, "Can you come in on the weekend?". It's a Tuesday. I made an appointment and they just basically said 'na'ah, we're not honoring it'. First time, last time. They could've taken the time to call and say we're overbooked. They chose not to. Now I'm s.o.l. as a result. Pathetic. read more

I love Firestone, they have always done right by me. The service and the staff in this location are superb. I REALLY dislike the filthy and smelly waiting area. Chair need an immediate update! You guys can make a little investment to ensure the comfort of your clients while they wait. Deducting stars for wait discomfort read more

I brought in my car for an alignment. I specifically told the service guy that my car was pulling to the right and my steering wheel was off. I got my car back and guess what it looks like they did not do anything car is still doing the same and the steering wheel still off. If they can't do the job they should just let the customer know. I just wasted my time. Next time listen to the customer. They don't know how to do alignments here go somewhere else read more

Wish I could give them a better rating but they messed up multiple times. While the guys are super friendly and fit me in without an appointment, my tire install was botched. I brought 4 tires to have installed. Two of them had to be patched, which we had already taped where the nails were. They only patched one. Didn't notice until I had left so had to turn around and wait to be seen again. The next day my tire pressure light came on. Went to a local tire shop and determined one of the tires hadn't been installed properly. It wasn't on the last bead, so it was leaking. You'd think after messing up once, they would have made sure I left the second time without any mistakes. read more

I'm only giving this review 1 star because that's the lowest star rating I could give it. I took my car, 2014 Cadillac Cts, in to get four new tires put on and they scratched ALL four of my rims! With a name like Firestone they should have people there that know how to change tires without badly scratching and gouging ALL 4 rims! Im not someone who likes to give anyone a bad review, but Firestone in San Bernardino should be avoided at all costs. Not worth a single penny to go here. I hope someone in their management read a this review. read more

Still sitting here 45+ minutes later after my appointment time for a balance and no one has taken back my car -.-

this specific location must be avoided. DONT GO HERE!! i have been a loyal Firestone member since 2002. i have been to many locations all over south california. every time i have an emergency i just stop by at a nearby firestone and they take care of me. this location has been somehow in my path 3 times for random reasons. fist time i came here i dropped off my car for a simple oil change and they said it would take 3 hours, i even came back 4:30 hours later and they hadnt even touched my car. this place is always busy and i don't understand why. second visit they told me they were soooo busy and i needed to make an appointment even though i had an emergency and that was the closest firestone i could find. i ended up taking my business to a random shop. so whats the point of being a member when they cant help you in emergencies?? third and last visit same thing, it was a damn emergency my car needed oil and im driving ALL THE WAY FROM VEGAS, and the guy tells me theyre very busy and that all the technicians are leaving when its barely 2pm so i need to make an appointment for the following day. this place is a joke. plus i heard theyre overcharging ppl and offering bullshit services. JUST AVOID THIS PLACE read more

Came to drop off a car once. Second time I thought I made an appointment here. Realized it was in Redlands. They were nice enough to call and hold my spot. Today I needed another car inspection to use for Uber. Walked in and was greater and told to have a seat, would be 5 to 10 minutes. And asked if I had an appointment. Was a bit worried I must admit. Thankfully they were finished with my car in about an hour. Very friendly afterwards and I left a happy customer. read more

On Feb. of 2016 I purchased a set of tires for my Ford, Escape 2014 4X4. I wanted to purchase the same tires that I have on my other Escape, which are Destination A/T. I was told they (Firestone) didn't carry this tire in my size which is a 235/55R17. So I ended up buying The Turanza Serenity Plus, which "They" indicated is a very good snow tire. It has turned out to be a very poor snow tire! Very disappointed in the service I recieved when I had a flat tire and they said it was a tear/slice and they wouldn't pay for the tire. it was only a couple of months old! I wanted to put this out there so other people don't go through the same ordeal. Would Love to hear back from them! Looking on the Internet for Tires I discoverd Firestone DOES make a Snow Tire in this size called Winterforest. i will not come back to this particular store again. Thank You for reading, hope I hear from You! read more

I made an appointment online to take advantage of the lifetime alignment on truck that I paid for last time my truck was at firestone for service. The firestone I usually go to had closed it's doors since the last time I was there, so I made an appointment as t this firestone for the alignment. my appointment was at 9 am, and they pulled the teuck right in, aligned it, and had me back out the door ready to go by 9:45 am. I dealt with Ken, and he was outstanding. I'll definetly be taking my truck back to this location for any future work. They are all awesome, the place is clean, and the staff is awesome. read more

The front store staff here are amazing. They are extremely friendly, super knowledgeable and go above and beyond to answer questions, talk in depth about pricing and current specials and it made me feel like i wasn't just a customer but that they really cared about what I wanted and needed. My only complaint is that the work time takes a ridiculously long time. We even had an appointment and still it took over three and a half hours for an alignment and new set of tires. It's truly the most disappointing aspect of this place and it really may cause me to seek out another location as this is not out first time here and each time it seems to take longer and longer, even with an appointment. read more

We go here for all our services for our ford ranger and Kia sorento. Usually I call ahead of time and schedule an appointment if I want to make sure my day runs well. And if it takes a while, I have someone follow me so we can just drop it off. I trust them completely and never had a problem. There was even times that they cut me a deal for certain circumstances when in all reality, they could have charged me full price. Chris is awesome! He always helps out and explains to me in detail what they did and what they suggests needs done. I think they do have excellent customer service and complete the work in a timely manner. I have talked to Corey on the phone too and he is really nice and helpful just by talking to me over the phone. It's a car shop so if you just show up without an appointment, expect a wait like any other place. read more

Took my car there for an overheating problem. Firestone replaced ECM/CatalyticConverter. After two months of taking it back and Forth for the same problems 2300$ later I have a blown head gasket and possible engine failure. They did offer to tow it to another mechanic at the end. That made all the difference in my experience. Great people but obviously not skilled. read more

I'm not knocking the store or franchise, but I purchased a lifetime warranty on my Tacoma and Honda. I had to take it back my tacoma two times because the alignment was not correct first time the truck was aligned it veered to the right the second time it was aligned the steering wheel was not set straight and had a slight pull to the right unfortunately I had to take it to another Firestone in another city read more

Efficient. Affordable. Honest. Good customer service, too. I use them for personal & business vehicles.

Came in and the manager Tina was super helpful! I'll definitely be coming back for more work on my car and referring customers! Thank you for going out of your way to help me! The service was pretty quick and they have decent coffee. read more

Made appointment for 2:00 pm, tires, balance and alignment. Get there and yes they're busy but this is why I made the appointment. So turns out I needed 3 new tires, so I asked how long with the alignment the lady said oh you want a alignment? I said yes that's what I put down when I made the appointment. So to made this sort short they want me to wait until 5:30 which made me upset. Then I told her I would come back at 5:30 and my car better be ready with NO excuses, she said I didn't say 5:30 I said around (no true) so now she changes the time to 6:00. I'm not a happy person right now. I know I should have went to Redlands Firestone but because of the rain I didn't want to travel. read more

Been coming here over the years, aside from the friendly service, the technicians always detail their work and if they find an issue, they are quick to list their concerns. Bought a set of four tires recently, was in and out in no time. That same day, i purchased a battery from them and they honored their online price, even upgraded me to a better battery, when the one i saw was not avaliable. read more

My husband went there to get new tires for the truck. The workers "forgot" to rotate the tires so they started unevenly wearing out. While my husband was waiting for the job to be completed a woman on a cell phone walked in the waiting area. A few moments later another women entered the waiting area and began yelling. Soon a fight broke out with slapping and hair pulling. The girl at the front desk went to the back to get a man to help but by the time she got back the women were gone. read more

Got a good quote for tires from here so decided to head over. Ended up waiting 3 and a half hours for 2 tires. Was told I'd receive a 20$ discount for the wait in addition to a coupon for an oil change for the next morning...Didn't receive either.. Also was asked to apply for the Firestone credit card, to prepay transaction and was told that I'd receive a call for the credit card whether it was approved or not. No call. Went in the following morning for oil change and was told that it's recycled oil on non synthetic blend oil changes And in addition my rear tire needed a plug and I was told that it was done but of course it was not done I found out the next day, I will never go here again. read more