I highly recommend Firestone Complete Auto Care on Highland Avenue in San Bernardino if you're looking to have your luxury Lexus destroyed in a single visit. TLDR: If you want life-endangering service zero accountability and endless runaround this is your spot. Otherwise go somewhere else. I brought my 2007 LS460 in for a simple TPMS reset. The advisor said it was in excellent condition after a full inspection then upsold brake fluid coolant and differential flushes for $683.82 cash. Seven hours later the car was back with oil handprints and smudges all over the pristine beige leather including sun visor sunroof seats console dashboard and door handles. Grease in the trunk a deep gash in my subwoofer box. Manager Rico admitted it was a recurring issue with their techs ignoring protective covers and do not respect the cars. He apologized said it was not like that when I arrived , 10:20AM finally left at 6:25PM! After they were "done" All warning lights popped up. They could not clear them but insisted it was safe to drive just lights flashing. I trusted him after asking 2 more times "are you sure it's safe to drive" he assured me they are just lights indicating a need for clearing them On the way home brakes went soft power faded steering was rough it went into a fail safe mode of some sorts, I nearly hit a mom walking her child no brakes had to swerve and almost rear-ended a parked car loading groceries. Pulled over I restarted the car after taking a several deep breaths Minutes later failsafe hit again no brakes no power. And a Van full of kids ahead I veered toward the curb and the car corrected inches away. Thank God no one was hurt but I'm still shaken. I had it Towed it to Crown Lexus the next day $21 fee . Their estimate $22,194.84 in repairs damaged radiator , over pressure flush caused gasket to warp and leak on engine air trapped in brake lines wrecked suspension oil leaks all from mishandling along with scuffs and scratches on the exterior! Video and photos prove it. Claims advisor Robert silent. With several Missed calls , from me calling them!, they finally cleared a useless Thursday to Sunday rental no extension over 72 hours after I contacted them resulting in me loosing out on work The shift lead Don talked at me condescendingly the hung up. After DAYS of calling Corporate they gave a fake "presidents desk" number. An "Investigator" took pics yesterday and now they are only offering brakes and radiator ignoring interior exterior everything else. There is an active BAR complaint and BBB filed. Moral of the story If you want life-endangering service zero accountability and endless runaround this is your spot. Otherwise go somewhere else. read more

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Service excellent, they are professional and helpful. Always give a good price for quality tires and service

Nice people. I aligned all of my cars. I installed tesla upgraded adjustable links. And the aligned all 4 tires. Big difference. One car was a bit off after alignment. I took it back after a month they re aligned iit at no charge. read more

Firestone Complete Auto Care - Tesla model s alignment - Tires Near Me - San Bernardino, California

I woke up to find my car battery dead and I called Firestone Complete Auto Care. The gentleman I spoke to - Bryce - was just a very nice man and I felt at ease. They had the battery I needed in stock and even without an appointment they took me right away! It was done fairly quickly and Bryce even checked my tires too and made sure they were ok and evened out the air pressure. Firestone definitely made a stressful morning less stressful and I will go back! Great service! So don't hesitate to drop in by and tell them Ms. Ross sent you! read more

Excellent, excellent, excellent, customer service. I'm hurt cant do the work. Came here to check them out all for myself and was impressed. Thank you so much Brandon L. read more

Once I let Firestone know there was a concern with the oil change that was completed they offered to resolve all issues and concerns. Apparently a gasket was over tightened. They took care of the issue immediately and they provided wonderful customer support and service. Great customer support and services always helpful and positive. read more

These guys are so slow. Went there for tires was told by the Ed an hr to hr and half and here I am 3hrs later and still no tires. I won't be back. read more

Ever since Ed took over as manager, the service has been smooth as silk. normally, it would take anywhere from 4 to 5 hours to service my car but today it was only an hour and a half. I got in and got out for a great price. Thanks to Ed and Brandon for making it so easy. read more

Came here for an alignment after I installed some lowering springs, hangs down the best for auto care, Went to a few shops around the area and I would get eyeball prices unprofessional, quick and easy pricing for your car, read more

Bryce was an absolute sweetheart! He explained everything well and made sure we understood what he was talking about!

Went in for my routine wheel alignment. I accidentally left my ear bud case in my car. Yes when I returned it was gone. I guess they Accidentally threw it out. That's what I was told. My fault for leaving stuff in my car. read more

took my jeep in for a alternator warranty job and received the jeep with a bad alternator. perhaps they thought I was stupid enough to not know what happened read more

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I'm an 18 year plus customer of this location, of an on. . I have seen multiple mechanics come and go. For the last year there has been a mechanic by the name of Bryce. This gentleman has shown exemplary customer service. He is just as pleasant on the phone, as he is in person. As a female customer I am especially pleased with the patience he shows when listening to an issue I'm having with my vehicle, and the time he takes to explain the reason for the needed service. Initially, I had mistaken him for the supervisor. The type of customer service that Bryce has shown is not common anymore, and truly appreciated. read more

A few weeks ago I took in my truck for an alignment, truck was driving with steering wheel to the left so I took it in. Manager was great at customer service even offer for me to apply for their Firestone credit card to pay for my alignment service. The bad. My truck was never aligned properly left shop and was still driving crooked. I'm not one of those people who argues or fights with someone, today I decided to drive to my Chevrolet dealership and do a wheel alignment, tech inspected my truck and pointed out how bad my alignment was after dealership finished with alignment service, my truck drives nice and straight. Point of the story ... DO NOT TAKE YOUR VEHICLE TO FIRESTONE ON HIGHLAND AVE SAN BERNARDINO. THEY ARE FRAUD. read more

Ordered tires from tire rack with installation, three days ago. And, tires were delivered yesterday, I even called to confirm tires arrived and my appointment was scheduled, The day before. Arrived on day and time of installation. I came up when the customer was king. I'm just saying. When the person on the phone was asked to hold and the CUSTOMER in front of you with an appointment was taken care of. Since I am already a Customer. Anyway, he proceeded to ask me questions about my tires ordered. Size & make etcetera. I answered and told him I have I have the order details and order number. Which I had on my phone through email. Told him it had all the information. All except the car's mileage. In all, I tried to keep my tax dollars in my community and the customer service was not up to par. As far as value, there was none. I will most definitely be checking tires when I get home. Tires air pressure and lug nut torque. read more

Great Service and Quality by Bryce. He fixed my car's bottom compartment with no issues. definitely recommend this place.

This place is amazing. The customer service was really good. Also there was questions that I had no answers to and employees in front desk did what was needed to take to get the job done. I loved it and will be back when needed to. Thank you for your service read more

Firestone Complete Auto Care - New tires on work truck - Tires Near Me - San Bernardino, California

The agent told us on my 2022 chevy bolt euv the tires are bad but they were good for another few miles like 8000 or 7000. I just wanted my car inspection so I can go to work and they failed me because tire is bad already went to another person so they can look they said its good for less then 10k miles but not really bad still needs to be replaced though. I had to get to work and I couldn't they said i had to pass inspection before i can drive and even go to work. but they wasted my dam time and failed me with discussing it to me the tires instead "You're tires are bad and needs to be replaced. Blah blah this is bad and that replacement on tire we charge 269 for both tires they told me for both tires and they were trying to get me buy new tires. Its soo stupid they wanted me to buy the tires. I got home and I couldn't go to work for 2nd day until tires are replaced and I had to book an appointment again for tires wasting my time. Im deeply saddened for time being wasted and a hassle. Anyways im giving them 1 star and this is my reason. I don't really appreciate there service i even bright business here and they TOOK it like fail him and make him buy. I even drive from San bernardino to redlands for like literally 8.0 miles its like going to target from orange show to Lugonia but a few miles more to where I need to. But I only do two rounds of driving and come home and sit. My car hasn't been driven for 2 months because I was on vacation tire wasn't even too bad. I was planning on replacing them next week because I had to get situated at work but coming here to get an inspection and failing them to convincing me to get tires is stupid. They weren't that detailed about it because they wanted me to buy. read more

Called in morning to set appointment at 2pm get there at 1:45 turns out manager never even set up appointment van still wasn't even touch at 2:30 ask how long it will take . He says hour to hour half to fix a flat lol is ridiculous I was going to pay with a company card but I rather just support a small bussniess out of my own pocket and be in an out inside of these school boys that are " professionals" that get paid by the hour . read more

I took my car to a scheduled appt 10/31/2024. I told the mechanic checking me in that I left the wheel lock in the ash tray in plain view. When I returned 4 hrs later to pick up my car. As I prepared to drive off, I noticed my wheel lock was not there. Brandon looked around in my car, as I had done, not found. He called the mechanic who worked on my car and said It was locked in her/his locker. Brandon stated he would call me the next morning but never did. When I called him the next day, he told me the wheel lock key was left i in the equipment used. He took my address so he could arrange delivery to me. No follow up. I called back. After 3pm today and Brandon told me it could not be delivered. I asked to speak to a manager. Jesus got on the phone and told me he had no one to deliver it as Brandon stated. I told him my car was put in the shop for repairs elsewhere and I needed my lock this evening. He told me he could deliver it to me on his way into work tomorrow Saturday morning and not tonight after work. I again told him I needed my lock and had no car. He stated that's all he could do. I'm inconvenienced for his mechanics carelessness. I would never use Firestone again. Poor customer service! If you can't trust the with a wheel lock, I sure wouldn't trust them bring so careless with repairs. Had I not called this morning about my wheel lock, they would have never called me back about it, right Brandon? What's the difference in delivering my wheel lock tonight Jesus it's poor customer service Jesus! I am less than 12 minutes away from your shop. No rating for poor customer service and careless mechanics . If I could give you no stars, I would! read more

I was skeptical about going there after reading, some bad reviews, but I went anyway to get my front brakes done and surprisingly I had good service provided. read more

Shout out to Bryce and Grant, without them I'm sure I would've ended up in a ditch on the side of the road due to my bolt pattern not lining up. Customer service was spectacular and the work made my car perform better than even I was expecting. Awesome work and for a fraction of a cost compared to other places. Seriously couldn't have been more satisfied. read more

I am a long-time San Bernardino Firestone customer. Yesterday afternoon, I hit a pothole and blew a tire. I was near both Costco and Sam's Club so I checked first with their tire shops but they didn't have my car's size. I called San Bernardino Firestone across town and they had my tires in stock and were able to fix my car up with a new set and an all-wheel alignment by 6 pm. The staff was very helpful and professional. We will continue to be loyal Firestone customers. read more

We got a flat tire camping and were able to swap it out for a spare but there were no tire repair shops in our immediate area. We found this place and drove a little more than 20 miles. When we got in everyone was super nice and we made good conversation with the people working there. They repaired is super quick and only for 20$, if someone has a tire emergency I highly recommend this place. read more

Had an appointment scheduled a week in advance for 2:30pm for a complete vehicle inspection and a lifetime alignment. I arrived early. After about two hours of sitting and waiting, my vehicle had not yet been moved from the place I parked it. No word from any of the employees about delays, or why they hadn't started the work yet. At 4:30pm I asked for my keys back and left. Will edit to add: Bryce and the other man at the front were very welcoming and kind, but I came to have work done on my vehicle, and drove over 40 minutes to this location for an appointment that wasn't honored. read more

I have been taking my cars for service here for over 10 years. But I must say, lately what keeps bringing me back is the incredible customer service I receive from their Tire & Service Advisor, Isaiah. He is always greeting customers with a smile, helpful with getting me appointments via the phone (because 1/2 the time the app doesn't work), explains in detail what's going on with my car, and keeps me posted on the progress of completion. Isaiah is a true asset to the company. Note: the lifetime alignment deal they offer is the best! read more

After coming to then for years. Ill never be back.... I brought my car at 230 on Saturday to fix a flat, I recieved a call at 4 starting I needed brakes. I agreed they said they would call when complete. I came in at 550 because they close at 6 and no call to pick up. They said the tech that was working on my car just left. My car was still up on machine, tires off!!! I could not believe it, I'll never be back. After years of winning with Firestone, what a disappointment read more

I have been taking my cars to Firestone for years and this store I brought my mom to have some work done and I feel sad because I thought I was giving her a chance to experience the work I have been getting from different Firestones well she was very disappointed her car started to have issues....I also had paid for brand new tires and I asked them to ease keep one of my tires so I can use for a tire in case get a flat and someone stole all my tires smh this store is a joke I'm in Moreno valley now I hope that store takes care of me been there a few times read more

we're do i begin, i had service done back in march 2024 , had a complete auto service inspection and ended up paying $579 for parts and labor for brake s and rotors, the technician then name was gabriel ' hope i spelled his name right! all he did was continue to pitch more service to me i asked him about my front brakes he said there fine brakes and rotors ' i just need an oil change and new tires, i express i was trying to repair or maintenance my car parts due to i don't have the money..to add more service, but he continue " i asked him to please just do what i payed for , so I'm a women and. don't know much about cars just a few things ' but my car was just sitting in the air and they were just walking around but eventually my cars was finished, i paid half cash the rest on my daughter firestone card ,and I'm gone i first noticed my lite wasn't reset after the repair mental note so i can't take the car , back to them I'm on my way out of town ill go when i get back. so i do what i have to do to prepare for my trip mind u i'm driving all around to la to West Covina , Victorville and my lite still on. i leave come back like two weeks later still driving my lite still on its a electric thing i say cause i just got my brakes done. well i finally look under hood and low and behold my car has no oil in it . mind u it's been 30 days to before i look under my hood smh i took a picture so now I'm like okay i gotta get some oil i'll take it back to them to let them no what going on so i do mind u i just want them to check there work due to me driving all over the place with no oil in my car and brakes sound funny ' i get there and explained what's I'm experiencing and that me and my kids been driving in this car and there's no brake fluid " and I'm sure there's damage to the brakes the technician who is not the one ' i dealt with , kindly express to me that gabriel was fired due to two blown engine he caused and other mishaps . wow so i been driving around on the highway up the hill and to the airport all with no brake fluid ...... with kids I'm so levied " so mind you the new (tech )says i understand and we will take care of you , what a joke !! he sent another tech to tell me my brake fluid is in the car i said that's because i but it in there , he dismissed what i said and proceeded to pitch sale 'me i need new front brakes and rotors and a oil change I'm like i was advice my front brakes were fine still had life ' this is what (gab )said he said no you need the service so i ask could the life of my front brakes be worn out by me driving that long with no oil ? he said no now I'm very confused because how i need front brakes now when i did not need them 30 or so days ago smh suspect " all they do is over talk to you about unnecessary roderick to distract you from the prices they pitch to you i felt unheard and dismissed,my kids is all i think about what if we were in an accident or a situation if firestone trains there tech to be cold and callus ,nonchalant "towards there customers then that's sad it's always about money a promotion , and not family safety and humanity ... the gab guy was fired is all they cared about and actually expressed to me they hope no one els come back for issues that he caused ' i sad well you should prepare because they might , but it all together why they car still have n issues after repairs to there car well i got no assistance just an excuse no resolution nothing its very disappointed firestone . i will be writing corporate as well to express my concerns my experience and I'm standing on this issue... read more

Firestone Complete Auto Care - my brake cylinder that holds fluid also my lil filter is broken open smh - Tires Near Me - San Bernardino, California

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Went in for an inspection, was told it would take 45 minutes and I am now on my 3rd hour being here. I asked for updates at least twice because I needed to get to work but they didn't give me anything the first time I asked. My car was sitting up and nobody was working or looking at it or even around my car. This is by far the worst experience I've had. Don't come here if you want your time wasted. I had to miss work because of this 3 hour inspection. read more

I came in this morning because for a few days my car was showing the light for the Air Pressure being low. Mike and another young Hispanic guy were just opening the shop up. Needless to say by 815 they had helped 5 customers whom went there for the same thing I was and there for. We were all done and on our way. His customer service alone deserves 5 s. He was definitely worth the drive from Riverside this morning. Thank you Mike! read more

Appointments don't make a difference. Had an appointment at 1pm and didn't leave until 4pm and all I had scheduled was an inspection. Very unprofessional. Almost didn't want to pay. Never coming back. read more

Will bend over backwards to avoid servicing you. This location is clearly understaffed and will try and reject as much work as possible. Try calling this location and you'll know what I mean. I'm sure with a few more employees they can be more helpful unfortunately I don't see that happening at this location. read more

Not so Happy anymore:( FRAUD ALERT!!!!!!!! This place should be ashamed of themselves!!! We have purchased brand new tires, battery and lifetime alignment for our vehicles. Had some work done by our family mechanic. After getting this work done our mechanic told us to go get the tires aligned again. Since we have lifetime alignment we took it to firestone. We made an appointment and told them just the alignment no need 4 courtesy check. We still had to wait 4ever ever. Then when we decide to come pick it up later instead of waiting. They still took all day and still did the courtesy check. I get a call from one of their techs saying all sorts of stuff was wrong with the vehicle. Saying my battery was old, my turn signal was broken, my axles were getting ready to brake, I was low on all fluids and some other cock and bull! They asked if I wanted them to do the work. It would be 800.00 bucks to get it done. So I said No Thanks I'm good! I get there and I ask the guy to show me my fluids and all the other stuff he said was broken. He goes to my vehicle and says oh I'm really busy. So I say No it's because you guys are making up fraudulent charges hoping people will just go with it. I just checked my fluids there all good and my turn signal works just fine. Also I just bought my battery from you guys a month ago so it can't be old. He got really red and said your vehicle is ready. I said I will never bring in another vehicle to any Firestone ever!!! FRAUD ALERT!!!!!!!!!! read more

Kristina was awesome. Knowledgeable attention to details and so very helpful. I have many locations to choose from but because of her I will Choose this one. read more

Took my wife's car in. The young man greeted me and assisted me very well. They diagnosed the problem and quickly let me know. Then they repaired the issue and had me on my way. Especially since I had my daughter with me, this was very important that the problem was treated quickly. read more

I came in yesterday with an appointment to get my car checked. The new service manager mike is very rude. From beginning to end cutting me off when I was trying to ask questions about my car and telling me how he had other people waiting in line so he wish he could talk. I asked if I could get all my fluids checked etc for my car and never gave me an answer. Mike also told me my rotors for my brakes are cracked and I asked if I could see them and he said no I would just have to trust the process. Mike you suck as a service manager read more

We came down the mountain and ended up with low tire pressure. The service technician helped us right away and filled our tires to make sure we were safe to proceed home. read more

I brought in my 2004 CRV a few days ago for what I thought was going to be a simple one and done engine maintenance that actually turned out to be MUCH WORSE than I could have possibly imagined. The manager Robert called and explained the diagnostic report of my vehicle clearly to where even the least mechanically inclined person could understand. Even going the extra mile to contact the previous Firestone location where I had had work done some months ago to get a better understanding of why I was having the issues I was. He didn't try to push any 'unnecessary' services on my vehicle and was very compassionate about the problems happening. *Also* bless his heart for the deal he gave me for all the work needed! Finally, shout out to the tech David who did the physical work on my vehicle! I pulled 9 codes and left with 0. He is the MAN! I'm very picky with who touches my car and I would definitely come back and ask for him again. Tammy (my car) is on the road again because all of his hard work! Thank you! I would definitely recommend this location to friends and family. I know how hard you all work, along with the stress of working with some customers who can't help themselves but think they know everything. Keep it up guys, you're doing great! read more

I walked out to find my left rear tire low on air as there was a nail. It was 15 minutes to closing and I called and spoke with Tina. I was told that if I can be there quickly that they will wait. I got there at 6:00pm (Closing) and I was driving away with a fixed tire at 6:15pm..... Thank You Firestone...... read more