Recently I had my vehicle towed to this Firestone service center. I try to avoid going here after the time they tried charging me an additional service fee for working on my brakes. I asked what the service fee was for. They said to service the anti-lock brakes. I said "How can you service anti-lock brakes" when I don't have anti-locks brakes?". The manager just took my paperwork to his computer, printed off a new bill and handed it to me. Lucky I caught that one. Then in the most recent episode, I had a flat tire and needed a new tire. The tow truck driver dropped off the vehicle, and I knew when he picked up my vehicle, it had a hubcap on the tire. Later when I picked the vehicle up at Firestone, I noticed there was no hubcap. So I asked the person at the service desk. He claimed it came in without a hubcap. So I called the fellow that had towed it. He said the vehicle did have a hubcap on it when he dropped it off. And these hubcaps are bolted on. You cannot take them off without removing the bolts. I verified this by looking online. So when I called Firestone again to ask about the hubcap, the person there arrogantly claimed the hubcap was not on when they received the vehicle. And that the hubcap was not the type that bolted on. Despite evidence one can clearly see online. So if you have no other resort, and don't mind being overcharged or losing parts to your vehicle, this is the place to visit. read more

Not bad. Oil change took a little longer than I would have like (1.5 hours), but perhaps they were busy on that particular day. The reason for 2-stars is because they overcharged me. Despite having a $19.99 coupon, they still managed to overcharge me by a few bucks. I didn't notice at first because I thought it was "Disposal Fees" or something. But once I got a chance to look at the invoice line-by-line, it was clear they simply punched in the wrong price. And by the time I noticed, it was not worth driving all the way back for a $4 refund or something. Its not going to stop me from going back. Mistakes happen. Just make sure to check your receipts before leaving the store. read more

I'm new to the area and needed to get snow tires aligned on both of our cars. I was pleasantly surprised with the great professionalism and courtesy of each customer service representative that I worked with. Tim, Buck and Brennan (?) were great at providing great service. I will definitely return to this location. read more

Great service! Took care of my bent rim in no time and seem always able to take me in right away!

Yesterday, my Jeep Cherokee would not start and needed a new battery. Took the Jeep to Firestone and asked them to replace the battery and to change the oil while I was there. About an hour later I was told the electical system check was good and they and they had replaced the battery. I paid the bill and left. This morning the Jeep would not start, I opened the hood and discovered the old battery still there. They had not installed the battery they sold me yesterday. Had to take it back this morning. Not the way I wanted to start the day. read more

Took them 2 hours to do an oil change when they promised that it will be done within an hour. Pretty sure they forgot about my car. Poor customer service. read more

Went there for vehicle inspection. Waited several hours i was upset came back nextday guy said sorry for wait yesterday will inspect it for free supposedly at end he said everything fine dont need anything. I had doubts took it to another shop. They said i need resr brakes struts shocks read more

My car has been slow to start recently so I went in to replace the battery. It took about 5 min to see a rep and get checked in. The guy then offered to come outside to check my battery with a portable meter (it was 19 degrees outside) rather than have me wait for a repair bay. Turned out that my battery was fine. He could have easily sold me an unnecessary battery. I appreciate the service and the honesty. read more

Needed 4 new tires. Went to NTB and was quoted $1200. Firestone installed the exact same Bridgestone Duelers for under $800. Staff was awesome, and the entire process took just over an hour. I'll never buy tires anywhere else! read more

They helped me me on the busy Friday before Memorial Day. I was traveling and the alternator failed. I pulled into their shop at 5:30pm and within an hour and a half I was back on the road. The service manager and the technician were both very responsive and helpful. I can not say enough good things about them. read more

Although they serviced my vehicle well (went in for an oil change), when I got my keys back one of my keychains (leather Coach bottle opener which has sentimental value) was missing. I didn't notice until I got home and immediately called to inquire as I am positive it was on the keys when I gave them my car to be serviced. The man I spoke to said he would call me back - never heard back. Called again today and they're saying there's no manager there today so no help once again. I understand you have to be cautious with what is in your vehicle but to have to be careful about your keychains is beyond ridiculous. Will absolutely not return to this location. read more

These guys were super helpful. At first the associate I spoke with was very salesy which I didn't appreciate considering I was coming in after breaking down on the highway. However, the guys who ended up looking over my car were very helpful and they said they didn't care if I got anything fixed there, but I needed to go somewhere else because it would probably be under warranty. That's pretty amazing. While I was sitting and waiting for my car though, a different man (seemed like the manager) who I had not interacted with was complaining about how he couldn't wait until his last day at this business and how no one knew how to do their jobs. He said all of these things to other employees and in front of me and several other customers. That definitely made me think that they were going to somehow screw up my car OR this guy was just a total jerk and needed to learn more about when to keep his mouth shut. This was a huge negative to my experience. read more

this place is horrible. I was there with my SUV for tire rotation and oil change. I heared about their service before and wasn't very impressing. so i marked my tires before I take there. two and half hours later I got the call for pick up my SUV. I went there and ask " all done" they said all done and charge me for tire rotation and oil change. I went to the parking lot and looked at my tire marks I place before I droped. My tires were not even touch by anyone in that store. after I said that to the manager he called the tech and ask him. the tech said he did then I said about my marking he said the truth when he checked the tires, he decided that no rotation needed. and lie to me and charge me for that. manager appologized and promise me for credit back and free service. I walked out that place without accepting anything, because I was soo pissed. This is a horrible place to be with your car. read more

I had a fuel filter replaced at Woodfield Schaumburg Firestone, and I asked the mechanic if he replaced the plastic clips that hold the lines in place. He said both clips were replaced with new clips. I got my car back and inspected it myself. One of the clips looked old. A couple days later I went to a different firestone and asked them to check it. They confirmed it was an old (original) clip, so they changed it for me real quick (nothing had to be taken apart, it was very easy). Everything was rechecked, and the car returned to me (no charge). I contacted the manager at the Schaumburg location to discuss my concerns about being lied to by his mechanic, and the manager became defensive and rude. I went to the Schaumburg store, and the manager would not even meet/talk with me. So I spoke to the only remaining mechanic at Schaumburg that I like/trust and explained everything to him... gave him the clip, and asked him to show it to the manager since he wouldn't talk to me. This whole experience was very upsetting. Me, my brother, parents, 1 neighbor, and any friends I referred to them in the past will not be going to the Schaumburg firestone anymore. All they had to do was tell me they reused a clip (not lie), or get a new clip (less than $1). They lost at least 5 customers for lying about a cheap plastic clip and of course the rude customer treatment. I was a customer for over 3 years. This was my 3rd and last bad experience with the Woodfield Schaumburg location. In my personal opinion, if you value your vehicle... do not go to this shop. read more

I had gone to Firestone to get a simple maintenance check. They BROKE A PART in the car so I would have to pay more money & and waste time to get it fixed! The Firestone in HE refused to acknowledge or take responsibility for damage they did. It was an awful experience. read more

I have recently been noticing my oil light go on in my Camry. The last place I had gotten my oil changed at was Firestone on Golf Rd since it is near my workplace and we use them with all of our company vehicles. I brought my care in because of my light (I was not up for an oil change yet) and it turns out FIRESTONE NEVER PUT THE OIL BACK IN MY CAR! They drained the oil but never replaced it. I have been driving around in a car with no oil. This could have cost me a whole new engine. I will never be returning to this Firestone due their carelessness and lack of knowledge. Considering some of the other reviews, I am surprised people are still bringing their cars here. read more

Thank you for checking my tire pressure on my car!!! It was almost closing and they gladly help me out and checked the pressure on all my tire because I was getting a low tire pressure message. I really appreciate good customer service, and they delivered!!!! read more

I wish I could give these guys zero stars. 1) Bad service - especially if you try to reason with them that why are you having to spend another 600$ for 2 tires while you got the originals from them for the same price with all the warranty. They offer to give you 5$ off of your new tires and EVEN THOUGH THE TIRES ARE UNDER WARRANTY AND HAVE GONE BAD, you have to pay for new tires. 2) They accuse that my shocks are bad without even looking at the car 3) Their tires are overly expensive and not at par when compared to similar priced tires at DISCOUNT TIRES. You can get 4 tires at discount tires for the price you will pay here for 2. 4) I have a lifetime alignment that I paid 200$ to get. In return what do I get? - they tell me that you have to get the tires aligned and that might have been the cause of why the tires went bad early in warranty - I came to them 3-4 times for servicing my tires and they didn't do the 'free' rotation or alignment (which I am entitled to) because I didn't ask them to. EVEN THOUGH IT IS MANDATORY TO DO FOR THE LIFE OF TIRES BUT THEY WON'T SUGGEST IT OR DO IT FOR YOU. They just want the old tires to go bad quicker so that you buy the next ones from them too at a premium price. 5) After all the argument the guy REFUSED ME SERVICE EVEN THOUGH I HAVE LIFETIME ALIGNMENT MEMBERSHIP AND I HAVE A FIRESTONE CARD MEMBER TOO. Bottom line - I will never suggest anyone to get their tires done from this place even if the whole town has a shortage of tires and this place is the only place that has tires. These guys were extremely rude and uncooperative to me after doing a rotation yesterday which started noise in my car even though I told them that I have to go on a road trip and today they told me to "Take your business somewhere else". read more

So I decided to venture beyond the city for an afternoon of suburbia only to leave Woodfield Mall and find a flat tire. Panic sets in...two lesbians SHOULD know how to fix this, we shouldn't be close to tears realizing that we may have to move into the parking lot because we can't get home. Well, Firestone saves the day yet again (the North Ave location saved the day earlier this month when my car failed the emissions test and I was about to get my license suspended...but that is another review). The friendly men at this location didn't laugh at us when we asked "can you patch my tire" and put a new tire on while we shopped for candles. After about 45 minutes, we were back in the Sentra ready for the trek home, along with all kinds of paper work about the very good tire they put on. If you ever have an emergency at the mall, or live in the area and need an oil change, check them out! read more

A+++++ CUSTOMER SERVICE! Had my quarterly oil change a few weeks ago. Ended up waiting a little longer than the quoted time because there was confusion as on when the parts would arrive from a store nearby. Filled up the customer survey and mentioned the wait time. Manager called me 2 days later to apologize. NOW THAT'S CUSTOMER SERVICE! HIGHLY RECOMMENDED! KUDOS TO THE MANAGER AND STAFF! read more

The person at the front desk is rude and seems like he doesn't want to be at work. If you come to this place, I would get a second opinion as other people have said in their reviews. read more

I needed to get my brakes done and I came to this location in the beginning of the year. I got my front brakes and rotors done. It took forever but I went shopping at wood field and enjoyed my time. Everything seemed fine when I picked up my car, then a month later my brake light would come on, and then turn off, so I went to a different firestone that's closer to my house in Arlington heights, they said that something was loose and they fixed it( I'll post my experience at that location..), now it's August 2018, and the brake light goes on AGAIN! Smh, I went to a different firestone that was on the way to where I was going and they told me what happened which I have the receipt of corporate wants to speak with me. I am NOT happy with my service here, and I have family and friends that go here and it's sad that I decided to go here and get my brakes done. They replaced my brake fluid but touched a screw that wasn't supposed to be touched!!! Now I have to be careful driving... I am not happy and will be going to corporate about this because I shouldn't have to keep on going back and trying to figure out what is the problem. Like I said I will be going to corporate about this!!! read more

I would never come back !!!! 1. I had an appt for 8pm that I made 2 days ago, i was on time for my appt and this rounded bold guy, probably at age around 45-50, ( i forgot to get his name) was so rude and unprofessional, saying that my car will be done within 45 mins, and since they close at 9pm, he told me to come back 5-10 mins prior to closing so i can get my car. So thats what i did. I was there exactly 8:45pm and when he saw me he hided inside pretending he doesn't see me. When i went close to the windows I noticed that my car was just sitting there UNTOUCHED, no one was even started working on my car !!!! 45 mins later !!!. After a while, this same bold rounded guy entered the waiting area, and I asked him kindly when the car will be ready. it was around 9pm. He said the car will be rdy in about 15-20 mins. But GUESS WHAT??? Since they close at 9pm, at 9:15mins he asked me to pay for the service. I was hoping he would give me some discount OR AT LEAST TO APOLOGIZE for the huge waiting, AND YES HE GAVE ME A DISCOUNT- .01 CENT (my bill was originally $60.01, and he charged me $60 .... so lameeee.... He was hiding the whole time like a mice in a hole. FINALLY my car was done at 9:55PM!!!! After I left, I felt my steering wheel shaking, I guess they didint even balance the tires !!!. P.S. Thats the result after 2 hrs of waiting... at least I got huge discount... 1cent!!!! DONT GO THERE PLEASE !! read more

John V. the Filipino mechanic there is the best. Not a hustler looking to make a buck but rather an HONEST, skilled, knowledgeable mechanic. No BS or worries with this guy when he touches my car because I know he's gonna recommend only what's needed and do the job right. read more

I've been going there for years and feel is past time to review them. I already get good service and most recent encounter was no different. I came in with no appointment and the manager Kevin Murphy was more than accomodating. I had some suspension work done by the lead mechanic Jon jr. He explained exactly was was needed and got it done properly in a reasonable time. They even put it on the alignment rack and then told me it did NOT need an alignment, saving me $100! How many shops do that? You can trust these guys. read more

This Firestone facility is top notch and it begins at the top! The store manager Kevin Murphy is fantastic. We have brought in cars to be worked on for various reasons. Always a great experience. The facility is clean and organized. Kevin and his staff are knowledgeable, honest and very hard working. We would highly recommend if you are looking for a Auto facility that you can trust your vehicle with, go to the Schaumburg Firestone. read more

I highly recommend this location. They are fair, fast, efficient and way less expensive then the dealership shop. They accept competitor coupons. This is the third car of mine that I have entrusted to their service. I really like being able to walk across the parking lot to Woodfield Mall while my vehicle is being serviced :-). read more

I have never dealt with such a poor automotive repair shop in my life. From the second I walked in the manager seemed stressed, and approached me with an attitude. I then told them about the cut in my left front tire of my wife's vehicle, only to be told 30 minutes later the "technician" couldn't find it and the vehicle was safe. I then took one of the employees out to my car to show him what I was talking about and his reaction was "that needs to be replaced". If it weren't for my lackluster knowledge of tires, my wife could've had a blowout and crashed her vehicle. Apparently selling tires for a living is more complicated than it seems for some people.. read more

ABSOLUTELY THE BEST EXPEREINCE EVER!!! My SUV decided it was time to have some issues. Kevin, Jim and the rest of the staff worked on my car diligently. I had picked my car up and after driving a while me engine light came back on. I promptly returned back to Firestone and was met immediately by their staff and they took the car back for another diagnostic test. They were very thorough, friendly, informative and direct with me. I was not treated like a "she doesn't know about cars girl" they take to me with respect and explained the why and what's of what they were doing. They covered all of the extra work that was needed to put my car back in shape and also for the rental cars so I could get around. If I could give them more than 5 stars I would give them the max!! They've got my business and I am gladly referring anybody I know that Ned's service to their vehicle to this location!! THANK YOU FIRESTONE!!!! read more

I was stuck. At 8 PM I found myself on the side of the road with 2 flat tires. After finding the Firestone location on my phone's internet search I called and the manager Ray Osahan answered at 8:22 PM (the store was closing at 9 - and was the only store open until 9 in the area). I explained to Ray my situation and that I could get a ride to the store with the 2 tires that needed replacement, but needed to have the service performed asap. Ray told me to get over there as soon as possible and he could get me fixed up. I was amazed that he was so kind and supportive being that the shop was closing at 9. I got there at 8:55 PM and was out the door by 9:13 PM. Ray had his tech Jonathan Rodriguez replace both tires as fast as a Nascar pit crew. I barely had time to drink the complimentary hot cocoa. Ray and John literally saved me hundreds of dollars in towing costs and were extremely helpful. They didn't have to and could have told me I was too late, but they didn't. They went the extra mile and turned a bad situation into a success story. Both Ray and John should be commended on their professionalism and compassion for my unusual situation. I want to thank them both and will be a Firestone customer for life. read more

I would stear clear of this place. I paid over 900 dollars to get my intake manifold gaskets replaced...among other things. From what I know, this was a reasonable price for all the work that was done on my car. I wouldn't know, though, because extremely technical language was used in describing the issues with the vehicle. When I got my car back, it had to stay there overnight, neither the cruise control or the AC/Heater worked, both of which worked before I brought the car in to be fixed. I then brought the car back to Firestone to have this checked out. They fixed the cruise control, but told me that the motor for my AC/Heater was broken, and that I would have to pay another $400 to get that fixed. I wasn't about to dump even more money into my elderly car, so I waited, and brought the car to my regular mechanic out of state. It wasn't a half an hour after I brought it in that they called and asked me if there was a reason my AC/Heater wasn't plugged in. That smelled quite fishy to me, especially since winter was just around the corner when I was working with Firestone. Either they unplugged the AC/Heater to be able to charge me another $400, or they didn't look into the situation at all. I have also heard from numerous people that unnecessary things will be fixed and charged to the customer. I question the integrity and trustworthiness of this establishment. read more