This place is a complete scam! They took the $160 diagnostic fee and told us that the repair would be 6k with a whole list of replacement parts and repair needed. We towed the car to another nearby repair shop and it was a simple repair that cost under $200. I called car x back and Joe refunded me the $160 they charged me for diagnostic and said they probably did a rush job diagnosing! Anyway, this place is a total scam! Stay away. read more

So, I took my car in for an oil change and was told Jimmy left. I'm the exact words of the new manager "he was terminated" I did not get a good vibe from the new staff. If anyone has Jimmy's contacts, please share. No one else will touch my car at that location. I'm done. Whatever CarX did, was a mistake. I stood there and 2 other people asked for Jimmy turned around and left. I got my oil change, left with bogus recommendations of transmission, tire, you name it wrong with my car. My records prove otherwise. What a shame.., read more

Maaaan, i can't even tell you how these guys are man! I had service with discount tire and i needed an alignment for my car and i went there for an alignment the store manager jmal gave me discount based on the service with discount tire. And i ended up bringing the car back to them after i found out that my hubs needed attention, so the guy says bring ur car and there was no appointment needed and they took good care of my car on spot. I've seen bad reviews on this place!!!! But hey that seems to be the old management, now its new crew and manger. Jmal and his crew is the best. If you need quick service I recommend you to call them before stepping up to them. read more

Car-X Tire & Auto - Tires Near Me - Schaumburg, Illinois

Do you trust your one and only doctor to give you the best price or do you shop around for other opinions? See the invoice and tell me what you see wrong with that pic. If you can't see it then you should stick with Car-X and their management tactics of overcharging for services not performed ($70 to install rotors?? do you do that to all your customers?) , then yelling at you when you demand a refund and then calling the police saying you are making threats. No written itemized estimate was provided prior to work as required by IL law and Jason sells the warranty on brake pads per the $120 advertisement even though it is an extra fee. He won't resurface your brake rotors to save you $$ like Schaumburg Honda will. If you can see what is wrong then you should go across the street to Midas and talk to Matt or go to the repair shop of your choosing. If not, Car-X will always take your money and not back up the work without charging you extra. read more

Car-X Tire & Auto - Tires Near Me - Schaumburg, Illinois

I've been a loyal customer at the Wheeling, IL Car-X for the last 10 years. If they found any suggested repairs they would have me approve them in advance. This time the guy behind the desk decided to install new wiper blades (@$39.98) without my permission. If was ready to get new blades, I could go to Walmart and get them for $10.00 and install them myself. If you want to be treated fairly, don't go to this location. read more

With Jim now no longer with them recommend staying away! Terrible crew now! All they want is your money and refuse to see you just for a a simple oil change only. read more

Juan took the best care of me and my vehicle. He offered to Uber me back home and back to pick up my vehicle after it was done all complimentary. This is my to go shop from now on read more

This place doesn't even deserve one star... I took my car here yesterday for an oil change. I dropped it off early in the morning and picked it up in the afternoon, I work in the area so it's convenient for me to do it this way. I received a call from the manager, Jamal, stating that my rear tire had one nail in it. I asked him if the tire can be patched and he instantly said no and that the tire could not be repaired. In other words, he wanted me to buy a brand new tire. Also, the detailed report that they emailed me showing what needs to be fixed states that there is a puncture in the tire in a "repairable area". Since they were unable to patch the tire for me, I kindly declined their service and asked not to be charged for a new tire. I went to pick up my car and drove it to my local neighborhood tire shop. When I arrived, they took a look at my tire and found 2 additional nails in it and stated that it looked like these two nails were purposly placed on my tire. They brought the tire to me and showed me where the 2 nails were and where the 1 original nail was located. If carx would have found more than 1 nail in my tire then I'm almost 100% certain that they would have mentioned that over the phone and would have highly Suggested that i bought a new tire in that exact moment. Like I mentioned earlier, they only said that they found 1 nail and never mentioned anything else about other nails In the tire. I couldnt believe that someone could do something like this just because I wasn't giving them additional money for additional services. They could have caused me to get into an accident on the expressway if the tire would have popped... I will never return to this CarX again and i highly suggest any new customers be very careful when brining your car in for any service at this location. read more

Car-X Tire & Auto - This is the report stating that the puncture in the tire could have been repaired, yet the manager said it couldn't be repaired. - Tires Near Me - Schaumburg, Illinois

Have been there several times over the past year. (previously rated 5 stars) Oil changes are fine, but I had a complete brake system replacement and another part replacement and both parts had to be replaced after a few months costing me more money. They use cheap parts and then you have to have them replaced and pay again. Jim-Head mechanic- is great-helped me in both situations. The new Manager-not helpful at all-did not resolve my problem and I was going to start going somewhere else. I'll consider returning if Jim continues to work with me. read more

I've been coming to car x for years ,spent thousands of dollars here !! But I've recently had the worse experience here with Jason the manager. I took my car in because was leaking fuild was told many things that need to be replaced . One thing I know I just got replaced . Was told they don't have the parts for it now And Jason said he would call when they came in. A week past I called and asked for a updated was told he couldn't get ahold of business where they buy the parts from and was told again he will call when get ahold of business so I waited two weeks still no call. So I called again and asked he said think business went out of business and he super busy with other customers,That he will call back well been days no call back!! Watch out Jason talks super nice but likes to scam especially if your a girl and he think don't know anything about cars! It's sad feel like they just want get any penny from you! You guys just lost a good customer! read more

I brought my vehicle into CarX with a coupon for my breaks and calipers for $299. Upon completion of the breaks and calipers, the CarX said I needed rotors as well which costed an additional $50.00 a piece. With $179.00 labor the price should have been around $580. But for some reason, the price was over $1000! I went to CarX because of their lifetime guarantee of break pads. Upon looking at the receipt, it looked like this particular garage charged me a "Lifetime Guarantee". They never offered this to me, they never claimed it was an option, they just automatically charged me. Over $380 additional of fraudulent charges that was NEVER brought to my attention or offered as an option, just put on the bill! AND, they never gave me the price of the coupon that I originally came in with. When brought to their attention, they claimed "nothing was wrong with the billing". I had to complain to the cooperate business office and get over $489.00 refunded to me for their fraudulent billing. These people are crooks and overcharge on everything. They charge on guarantees that they do not offer as options and do not honor the coupons on your final bills. They operate a shameful business and everyone needs to know before they permit them to work on their vehicle. read more

My dad went in for an oil change today & said they took every necessary precaution due to covid19. He said it was a very clean environment & was in & out in just a few minutes. He will be back again! read more

My tire blew out on the side of the highway and ripped off the side of my bumper. Pulled off the highway and just happened to come across this place. Jason and the other man working at the time were incredibly friendly and helped me immediately, explained in simple terms what had happened and step by step what they were going to do. Replaced my tires and patched up my bumper so it would be safe for me to drive. 10/10 would definitely recommend this place to anyone in the area! read more

My first oil change at Car-X, they suggested a new filter and transmission drain-and-fill, but quoted TWICE as much as my regular mechanic charged me. Second oil change, they told me AGAIN that I needed a fresh filter and transmission fluid. When I shook my head and said "I just had both done", the mechanic got angry at me (then the manager tried to weasel out of getting busted for trying to sell me services I didn't need by claiming that my regular mechanic had swindled me). For my next oil change, I went to a local dealership instead. Surprise, surprise, there was nothing wrong with my filter or my transmission fluid... however, the mechanic called me up with the most puzzled tone in his voice and asked me if I knew how windshield washer fluid had managed to find its way into my engine coolant. Unbelievable! I have had good experiences with other Car-X's, but I will never go back to this one, and will be writing into corporate to let them know that they should consider taking some action to protect their brand. read more

Came in for an oil change. Was told about 20 to 30 minuets ( perfectly fine ) have been sitting here for 40 minuets and still has not pulled the car in . When I said so something nothing but attitude. So now I wait. 50 minuet wait and they finally pulled my car in. Never in my life has it taken so long to have the oil changed. I will never return here. Almost 90 minuets later they are done read more

I've been taking my cars here for years and years, and if it wasn't for Jimmy (he's the best mechanic you could get and one the most honest mechanics around , old school down to earth, fast , reasonable right on the spot when it comes to repairs and troubleshooting) I would have spent a lot more money and time fixing my cars elsewhere Thanks read more

GREAT CUSTOMER SERVICE! My 4 wheel drive light kept flashing, but not locking up. They suggested flushing the system. When I picked my vehicle up, Mike showed me the work they did. When leaving, the 4 wheel drive switch was in a different spot and the lights would come on. Mike came out to my car, checked it out, he was unsure so he asked the mechanic that worked on my car. He said to just switch it over. Mike took the time to look up the info on the switch and called me later to let me know to leave it on the middle spot. I went to the same shop for over 10 years because the shop treated me like a person and not a dumb girl. That shop has since closed, I have gone to many shops trying to find that same customer service and respect, I definitely found it here. Will definitely be using this location for my car needs. P.S. the flush worked! Lights haven't come on since. read more

I've come here a few times and never had any issues, but after today I had to take the time to write a review. I brought my car in because it was blowing out nothing but cold on my 30 mile trip to work (in the middle of winter). I'm not exactly sure what happened but it's working now. He came and suggested that I check and see if it's under warranty with my dealership. As a single woman who knows nothing about cars he could've easily made up some sort of issue to pocket some money, but he didn't. I think that shows a lot of integrity and I certainly appreciate it. read more

They do a good job and are flexible with scheduling appointments. Service takes long but then again all mechanics do. It's close to fast good joints so you can walk and wait for your car if you like. read more

Car-X Tire & Auto - Tires Near Me - Schaumburg, Illinois

This location was recommended to me by the Toyota Schaumburg service center. Bill was excellent! He was apologetic if things took long and he explained what my car needed thoroughly. He has great customer service skills. As a woman it can be hard to trust some mechanics, but Bill struck me as honest and trustworthy. I was in and out of there quickly because they happened to have the part I needed in stock which was great! I think I was there only just over an hour to have the pipe between my converter and muffler replaced. The only reason I took a star off has nothing to do with the service, but it was a 90+ degree muggy day and there weren't even any shades in the waiting room and the air couldn't bring the temperature below maybe 84. It was sooooo hot while waiting! read more

Just got new tires, brakes, and battery. Everything went smoothly, and the staff was friendly and just all-around awesome! read more

Car-X Tire & Auto - Front counter as of 07/31/12 - Tires Near Me - Schaumburg, Illinois

I've generally had positive experiences at this Car-x and in particular my most recent one. My car's check engine light came on mid day on a Saturday and I called to see if they would be able to get me ASAP and was told that it would be no problem, though there would be a small wait. I came in a short time later and only had to wait about 15 minutes before Jim, the technician, was able to take a look at my car. It turned out that my oxygen sensor was going bad and needed to be replaced. This was causing o2 intake issues and as he explained would ultimately lead to more serious problems, but at the time my car could continue to run. This was important to me as my car is a 99 Civic and I was not looking to do any further repairs and would rather start looking for a new vehicle. Jim also identified that my muffler was improperly installed by another shop and was touching the bottom of my bumper causing ratting noise and ultimately melting the bumper. He said this could easily be fixed by heating the pipe leading to the muffler and bending it slightly. He also found that my AC was starting to fail and needed a little bit of oil to be added to help it's performance. I was brought the estimates to replace the o2 sensor and opted to not have any maintenance done simply because I didn't want to put anymore money into my old car and I knew that failure was not yet imminent. Despite this, Bill, the manager, and Jim, went ahead and performed the maintenance to pull the muffler exhaust away from the bumper and added some oil to my AC system. They did so free of charge even though I was having no work done on my car at all. Their work and as well as honesty helped me make the best decision for myself and my car and in this case it cost me nothing and was very much appreciated. read more

I was referred to the CarX location on Golf Road in Schaumburg by my car dealer. I have been using my car dealer for all repairs but the muffler and catalytic converter replacement would be so expensive that they referred me to CarX. I was pleasantly surprised at the Customer Service and attention to detail that this local shop provided. Jamall was knowledgeable & made every customer feel welcomed. He took the time to explain the details that his customers needed and refrained when it was something that they did not want to discuss. The perfect balance of customer service and customer appreciation. The technician (Jim) was diligent in identifying the issues and providing a quote. Time management was exercised as we waited on parts to arrive. My car parts were disassembled & everything was prepped for the installation of the new parts. Although this repair is normally expensive, using a local shop was much less costly than having this done at the dealer. I appreciated the fact that these two businesses work together to make this a better experience for me. read more

I have always liked coming to this location. I will admit for the past year, I have been planning to go elsewhere from a couple bad experiences. When I went in this weekend I met the GM who regained my confidence. I actually look forward to the next oil change. read more

Great experience with honest guys. My Civic wouldn't start so I called the manager (Chris) for help. Chris referred me to Towne Towing to get my car to the shop. Towne was great as well btw. Chris and his staff went over all the suspects for the cause of the problem. Long story short they couldn't replicate the problem (it started right up at the shop). With all the work they did Chris did not charge me at all. Excellent experience!! read more

Got my brakes done here. Needed new pads less than two years later. Funny I got 5 years on the first set. Then they told me that I should have bought the lifetime guarantee. Joke. read more

An oil change(which I had an appointment for) should NOT take over an hour. Save yourself the inconvenience and get your oil changed elsewhere! They also had expired coupons on their website and told me I needed new rear tires when I got them replaced less than 6 months ago...not a fan of this place at all read more

I went to get a "full service" oil change done here yesterday and I have to say I only went because they were having a special. However, I should've went to Merlin's like I started to. The manager was more interested in me getting new tires then he was inspecting my vehicle. Then when I asked him to check out a noise, he said okay and of course....he didn't. I go to Merlin's up the street and each and every time I go they check every inch of my car. (I'll be giving them a review next!) After the oil change my car runs great. read more

I like this place... Bill always gets me in and out quickly.. Jimmy and Bob have always done a good job with my car... it might be expensive but all cars repairs are pricey.. I'm happy with the service.. read more

I pulled in here because I saw the sign for the $16.95 oil change sign. This is FALSE ADVERTISEMENT!!!! It's actually a family package of 3 oil changes, not including the $9 discard fee, plus any upgrade oil fee that they determine you need. I thought it would be $50.85 for 3 oil changes before tax. The gentleman informed me that I need a synthetic blend, which is $10 more each time. So the total would have come to $89.95 before tax just for 3 basic oil changes!!! BEWARE of this place. Ignore the signage too. read more

Car-X in Schaumburg went way above and beyond to help me get my car fixed and to go to bat with my extended warranty company. They really had my back and best interest in mind, even though the warranty company did not. Been coming here for like 10+ years now and its the only place I trust to get my car fixed the first time, correctly and not being taking advantage of. read more

Been taking my Toyota Rav 4 since the day I bought it ... Jimmy the main car mechanic knows Toyota like the palm of his hand. Chris the manager is always on hand and extremely helpful and honest. Looking for a place to take care of your needs .. this is the place to take it to. Thanks guys appreciate it. read more

The warranties they offer seem great until you try to actually use them. They told me that potholes are not a "road hazard" but rather are considered a "collision" and are therefore not covered. The manager puts on a good front, but ultimately his actions are as sleazy as any other stereotypical auto mechanic. AVOID! read more

This is a great place to have any work done on your car. I came in needing an inspection because I had been involved in a minor accident the day before, and Chris was wonderful. He was friendly, personable and explained everything to me clearly so I knew what was going on. My car was ready the next day because he went above and beyond to get the parts there the next day. I would definitely recommend this location for fast, friendly and efficient service! read more

Unprofessional scam artists. Can't perform a simple oil change without trying to charge you for a million other things

Awesome customer service and awesome job fixing our car!!!! We had a break job done on the back breaks!!!

I received a response from the owner. He told me that all of my problems were due to miscommunication. He indicated that the charge for the warranty on the tires is not really a charge for warranty, but is a charge for labor to mount each tire. The warranty is actually free. He said the problem with my brakes was not one that could be identified before the road test which was done after my axles were installed. Interestingly, there was a road test done BEFORE my axles were installed, but the brake problem wasn't identified, or even noticed, then, either. So take from that what you will. read more

I went here to have some custom work done on my car, new racing wheels and tires, and performance springs mounted. Most shops are not too big on working with customer provided parts, but they had no problem. They were very easy to talk to and work with and did good work in a timely manner. There was an issue with the performance springs, which was not there fault. It was an optional step left out of the instructions by the manufacture of the springs. I took the car back a few days later to have this extra step done, and they took care of it free of charge. read more

I have been going to the Car X in Schaumburg for a couple of years now and have been satisfied with the service I've received. When I walked in to this business initially I explained that I was in a new place in my life (recently separated) and that I really needed someone that I could trust to help me maintain my vehicle. Since then I have received phone calls (reminders) about oil changes, upcoming sales, etc.. I recently lost my job but still needed a new set of tires, especially with winter coming. I called and spoke to Brandon and explained my situation. He understood my situation and did everything he could to put new (good) tires on my car at a price I could afford. I have always let my family and friends know when I was happy with a business but also when I was unhappy. I will continue to give them my business, and referrals, until there is a reason not to. read more

I went to car-x because I was hearing grinding on my brakes so I needed to have those, the pads and rotors inspected. Got a free brake inspection done in 20 minutes and learned I had to have the rear brakes replaced. They charged me a fair price, less than 2 other businesses near by. They also pointed out a mechanical issue, the control arm connected to the front passenger tire was loose, which was causing my tire to jerk a little bit while driving. I was given an estimate of over $500 to have that done, but they were very helpful by telling me with the low mileage on the car the dealership should be able to fix it because it might be still covered under the warranty. I appreciated that because they didn't push the sale, helped me figure out a plan and even showed me the problem itself so I knew I wasn't being mis-guided. I will go back there if/when I have any other car problems in the future. read more