I made an appointment at 10 to replace one tire. It took them 2 hours to replace the tire. Because of covid I had to sit outside in the rain with an infant. Normally I wouldn't get angry but I watched a women pull up 1 and half hours after me and get her tired replaced immediately while I had an appointment and she did not! I will not be coming back. The service is awful and the mechanic/front desk clerks are rude. read more

Dropped my car off at 11:30am to have a flat fixed and the oil changed. They said it might take a while, but they'd have it done before they closed at 7pm. It seemed like a crazy long wait, but I rearranged my day to accommodate not having a car, and said okay. I went back to pick it up at 6:45pm and they hadn't event STARTED on my car yet. The tech said I could wait ANOTHER HOUR, and he would get it taken care of for me. Like it was a favor! I told him to just fix my tire and forget about the oil change, but that was still another 20 minites. They did fix my tire for free, but they neglected to put the spare back correctly. I took my car elsewhere today for the oil change, and it was done and the car vacuumed in 30 minutes flat. Needless to say I won't be going back to Firestone. read more

Forget this place, unless you have nothing better to do than become their unofficial greeter. I made an appointment for a simple oil change, brought my car in early, yet two hours later my vehicle is in the same spot where I parked it. Untouched. As a business, why schedule appointments for customers if you have NO intention of keeping them? My time is just as important as yours; if you won't respect that, then I have no desire to do business with you in the future. Toodles! Side note: The woman behind the counter is very friendly, remains calm and friendly even when multiple customers are waiting and the phone is ringing. Good job! :) read more

OMG!! We made an appt for both of our vehicles to have an oil change and alignment done; one at 8am & the other at 830am. We decided to go for a walk on the track near the fire station and have breakfast at Burger King across the street to kill some time. Here it is, 1015am and they still have not touched 1 vehicle. Will definitely find somewhere else to go.... read more

A lot of the feedback I seen was about their timeliness . So, I was skeptical with making an appointment with them but I was also at the mercy of need and situation. Just PCSd here, on TLA in Waikiki and I had a tire that was leaking slowly. Set an appointment with them, kept that appointment and waited on the truck. Had the patch done in about an hour. Had ran over a nail so they patched it up for me. They tried selling me on replacing some bulbs (left rear Brake light and center Brake light were out), hysterically they wanted $170 to change two bulbs. I passed on that. Patch job was $28. Brought it back to Waikiki and then in two days it was leaking again. They were helpful on the phone "no need to wait on an appointment t just bring it in and we'll fix it". Brought it to them around 11 the next day, they were busy so I didn't expect super prompt service but I did expect to hear from them before the NEXT DAY! Perhaps it's my fault I did tell them I would just be leaving it and I wasn't in an ultra rush. They call the next day "turns out there was another nail in a different spot in the tire, gonna be another $28". I'm curious if it would have cost $56 at the original appointment or just slightly more (did I get charged for labor twice?) I guess I'll never know. Moral of the story? Timeliness is not their specialty, neither is quality service, and like everyone they wanna sell you a job on your vehicle that you don't need!!! In a pinch I suppose it wasn't the worst but I won't ever take my vehicle back there, I'll also have all my tools and household goods soon so I won't be trapped to pay a mechanic. read more

This is an update to my view a week ago. The company saw my review and asked me to contact them by email. I emailed them but have yet to hear back. We ended up having the car towed to a shop in Wahiawa that said the only problem is that everything under the hood was left untightened and and improperly adjusted from the work that was done at Firestone. They also replaced the battery that was not performing well after it was left sitting with the headlights on by Firestone. Please save yourself from a huge headache! Yes, this place is on post which means it's close by but the work is not done properly. read more

You would think that services on post would be user friendly... ABSOLUTLEY NOT!!! First of all brake pads were install backwards. Then they claimed they were backed up for two days worth of services. If that was the case they should have disclosed that Information when I made the appointment. Come here at your own risk. I feel like all car services these days are rip offs but this firestone is doing the absolute most! read more

Placed on online order Saturday afternoon for a Sunday appointment. Was able to pre-pay online. Received a verification phone call and all was set. Arrived a few minutes before scheduled appointment and handed over the key. Four new tires mounted, balanced and installed in about an hour. Was informed front end was a bit out of line and had it corrected (about 15 additional minutes and a nominal charge). Very pleased with the service, speed, value and military discount. read more

I am going to make it a priority mission to steer people away from this place! I am here again after many attempts to get fixed what they broke. Another wasted day... UPDATE*** Ok, I am going to cut this place some slack. They acknowledged that they broke the bolt and hub assembly and they are going to fix it...at no charge to me! That is good customer service, and Shane is the best! read more

It does t matter even if you have an appointment. They are slow and always seem to be unavailable.

Not the worst not the best, fixed my problem but it took them 2 tries and ran me a hefty bill. They should've fixed my problem the second time free of charge because they didn't fixed it the first time and probably changed a part that wasn't even damaged but at least it's working now. Wouldn't recommend for big jobs but anything else it's ok. read more

I made an appointment online and then they called just to say they gave the spot away And gave me a later spot. Then I showed up and they couldn't change my oil because they didn't get the part. And then told me they'd wait to order the part on Saturday. read more

Ok so today I had an appointment at 0800 to get 4 new tires mount and balanced on my '05 Jeep Wrangler. I was early to drop the jeep off before my appointment. It's 1410 and I swing by to grab my jeep and I get told that they're still working on it! I talked to the manager and she said they were running a little behind schedule and the best she could do is take 100 dollars off the price of what it's gonna cost to do the work. To mount and balance tires shouldn't take more than 45 minutes to an hour. This is the last time I take anything to this fucking establishment. If they can't keep appointments and stay on time and on track with maintenance then they need to new workers that will. ***update*** So looking at my spare tire today and realized that it was never swapped out with the left rear. Called them and their technician told the people at the desk that he swapped it out and mounted it. Funny thing though the four tires that were originally on my jeep were Goodyear Wrangler tires and my spare was a mud king. Guess which one is still on my spare rim the mud king. read more

They need to be truthful and not laugh in a customer face when frustration is shown. Very rude and disrespectful . I cannot believe even with all of the bad reviews this place is still open. I dropped my vehicle off on Saturday and was told it would be done on Sunday. Went up there Sunday and was told Monday my car would be done on Monday I called and was told Tuesday it would be done. Tuesday I called they said Wednesday it would be done. Wednesday I went up there after they stopped answering my calls and was informed that my vehicle had not been looked at for two days and that the mechanic was off. Then I asked why was I not contacted and that as a professional business why keep lying to my face and telling me it would be done when you know Noone is working on my vehicle. The receptionist then laughed and said I was talking in a circle and no matter what I say he can't help me and that the mechanic would be in tomorrow. After he laughed and informed me that a mechanic had not touched my vehicle I got enraged. I told him it wasnt fucking funny that you guys are lying to me. I said to him why would you guys tell me for 3 days that my vehicle will be ready and I come here and you tell me Noone has touched my vehicle in two days. Why not contact the customer and inform them of what's going on. The receptionist then stated he was going to call the mps if I don't leave I told him put my vehicle together. He said he can't help me and that I need to leave or he would call the MPs. He called tge mps and I waited and told them these people lying to me and holding my vehicle hostage and not working on it is very upsetting and frustrating. You want 1200 dollars from me but you can't contact me on updates on my vehicle then you think it's funny that I'm upset. I informed the receptionist that's not how you do business instead of apologizing and understanding where I was coming from you found it funny then you played victim on the phone with the MPs. Knowing you were absolutely wrong the sad thing is I didn't read the reviews until today and I don't understand how ppl are working on post taking advantage of Soldiers and its ok. My time is precious and I showed nothing but understanding until I was mocked and told Noone was working on a vehicle they promised would be done. That means the man that told me on Tuesday lied especially knowing that mechanic was not at work. It's very frustrating that Soldiers must remain calm and be nice when we are consitenlt complaining and writing reviews about an establishment that's not helping us. Normally and unfortunately I do not spend my money on post but this time I did because I just wanted to get an estimate and inspection on my vehicle I also informed the receptionist on Saturday when I dropped my car that if they could not do it I understand and that Chevrolet would tow my car and give me a rental. The receptionist insisted and stated it wasn't that big of a job and that they could do it and that my car would be done in a day no later than Monday. Then i was quoted 1200 for my car. This establishment really needs to be looked into especially seeing the reviews. But I'm sure everyone will most likely laugh it off and call it a day. Soldiers and family's rely on these establishment for support all were asking is for the support to be provided. read more

I wish the mechanics order the parts I need for my car at the same time. What's the point of leaving my car with you guys the whole day to find out what services/parts I need for my car and when the services I needed the first time are completed, there's more parts to be ordered so I can't drive my car? Why half ass the job? Hire more front desk receptionist. Why every time I come here, there's one person working both lines and the phone at the same time? I can call or stand in line here about the status of my car, but I have to get a call back due to the fact there's a line all the way back to the shoppette? Like, come on, people have stuff to do. Wifi sucks. Just turn it off, it doesn't work or it's slower than evolution. Prices. LMFAO! My advice, I would go to Flagship Fast lube for car services. That's just me. read more

Of course, the day I need to bring my car to matson to ship it to the mainland for a pcs is the day it decides to break down. We were flying out within the next 48 hours and I was about ready to leave it on the side of the road. Luckily, I made a call to firestone and they were sooooo helpful. After hearing the situation they did an immediate diagnostic. After finding the problem they were honest about the chances of it being done on time and said they would do their best. They immediately sent a manager out to pick up the needed part so they could get started right away. I get a call a couple of hours later to say it's ready for pickup. I really appreciate that they took the time to listen to my situation and prioritize my vehicle so that I could get it shipped on time. I wish I could remember the guys name that helped us, he was so great at explaining things and making us feel comfortable. Thanks!!! read more

Took my car for a tire repair. I work on my vehicle all the time but didn't have the time this day to do so. So, brought it in and told them it's leaking air, I ran over a nail, could you patch it. Nail was in the tread, but I didn't know the extent of the nails depth. I get a phone call saying the tire cannot be fixed and I would need a new one. Mind you I run Daytona fire hawks on the rear which is a $180+ tire depending on where you buy it. I said dang it, okay, put it on, but I want the old tire. I get there and inspect my old tire now that it is off the rim. The angle of the nail was so great it was liters just in the tread. NEVER punctured the inside wall. So not only was it a misdiagnosis on Firestones part, but they charged me for a new tire. When I explained why the whole situation was nonsense and a new tire was not needed, even when showing proof, the tech stood by his answer and said the tire is leaking air from the nail. They also scratched my rims and almost stripped the lug nuts as if they were using a socket that was too large. Pretty disappointed.....As if we don't deal with enough BS in the military already. Now the maintenance shop on post is BS too. The one place you expect to trust people. read more

Firestone Complete Auto Care - No hole! - Tires Near Me - Schofield Barracks, Hawaii

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I'd give it 1/4th of a star if possible. First of all, they are guilty of false advertising; they do not offer "complete" auto care. They do offer a complete rip-off though. So I paid $89 for a "courtesy" scan of my check engine light code. The way it went was, "yes we'll take your money, yes we'll tell you what it is, but no we cant fix it, so good luck". I hope I'm wrong, but it almost seemed like the lady behind the counter expected me to thank her for all that, based on her attitude. So now I'll have to pay for that service again at a real mechanics garage, where they can actually fix it. Unfortunately for me its probably the dealer, and if you've ever tried to get a car repaired on Oahu, you are waiting weeks, maybe even a month or longer. #aloha read more

Do not use this location. I booked my appointment online. I received my booking confirmation and showed up for my appointment. My appointment was to check vibration in my dash. I had had my tires rotated, balanced, and alignment in May. I had to return in June due to bounce due to a tire out of balance and vibration. The vibration wad never fixed, so I returned today. The man at the desk was rude and told me that he did not know why my appointment was confirmed. He told me it would be a lengthy wait. Why make an appointment if they are unable to accommodate you? This gentleman is also the same that I delt with right after the tires were first put on the car. He is the face of the company and in my opinion devaluing the brand. He should not be employed by this company. I was absolutely annoyed by his presence and his attitude, so I just left. This same person also told me that I should make an appointment by phone and not use the online booking system. What is the point of providing it? Be very cautious if you choose to go to this location. read more

All day drop off for a tire patch??? Seriously?!! How do they stay in business with a government contract after reading all the reviews at this location??? read more

Really friendly people but why does it take 2 days to change a wheel bearing if I make a appointment and get it in by 1030

Actually really friendly. I'm surprised by the bad reviews. They rushed to get my car fixed so I could get my safety updated, and then when I ended up needing a different thing fixed than I originally thought, they saw that I was upset and replaced it quickly. Really, I'll definitely go back, even though they're out of my way. read more

made an appointment a week ago for safety inspection online. i came to the counter and said i have a 5 pm appointment for safety inspection. the guy said i doubt it. i said i made it online he said yeah dont trust the online thing it does its own thing. they said we dont even have an inspector today. i mean they couldve called me and told me that but instead they chose to make me waste my time. not even a sorry or anything. just looked at me like i was the dumb one. save yourselves some time and dont come here. read more

This is the worst auto repair shop I've ever been to. I literally would not go back to this place if it was free. It is on post and convenient, but that is the ONLY reason they're even still in business. I cant decide which is worse, the automotive or customer service. The wait times are inordinate for simple jobs, and appointment times mean nothing. I went in with a specific complaint about my car, waited for over four hours, only to return to my car (after being told that the problem was fixed) to find out that it very obviously hadn't been. When I went back inside to see why the problem hadn't been addressed, no one seemed to know why. They were fine with letting me drive off thinking that my car needed no further inspection or repair. The manager is dishonest, condescending and extremely rude. He gave no explanation as to why I wasn't told that my car was not fixed, but of course told me I could come back another day, waste more of my time and pay for a diagnostic. I took the car directly to another repair place, after wasting half my day working with with this unprofessional and inept business. So, if you value your time or the quality of work done on your car, seriously go somewhere else. read more

I recommend getting a second opinion when working with this shop. They are liars and will lie straight to your face. My car needed an alignment and they told me that my tire rods needed replaced and the mechanic tried to weld them off. My husband called and spoke to the mechanic who said he was actually just too weak to pull them off. True story. They wanted to charge me $600+ to replace them because he was too weak to pull them off. read more

All Firestones on the Island suck. They will gladly take your money to run a diagnostic which means they are looking for internal issues, but then tell you afterwards to go elsewhere to get the work done because they don't do "Any internal work." Oh and btw, that other place will charge you again for another diagnostic. Way to rip off the people and families that allow you to have your freedom. read more

Avoid at all costs!!! I took my second vehicle in for routine brake pad replacement. I waited in line for approximately 30 minutes while an extremely disorganized staff took care of other customers. I picked up my vehicle only to discover that the battery was dead! They left the key in the 'on' position and drained the battery. I was told I could return in 5-6 hours while they charged it. Once I picked up the vehicle it ended up dying on the way home; popped the hood to discover the negative connector to the battery had popped off the battery terminal. Finally got it home and the vehicle sat for a couple days over the weekend, jumped in to drive in on Monday....battery dead...no power. Bought a new battery and drove it for a day only to have the vehicle die again....seemingly due to some NEW alternator issue. Had it towed to a different auto shop so the saga continues. This Firestone is terrible and only gets business due to its convenient location. Due yourself a favor and avoid this Firestone... read more

The turn around rate for an oil change is a couple of hours and rarely can they take walk-ins. You typically have to call days in advance and even still expect to wait a while. I would recommend Fast Lube in Wahiawa. It's cleaner, bigger more techs and turn around rate is much faster. read more

I received a call from this Firestone 1 day after writing my review from a guy named Shane. Shane was very helpful, and considerate when I was trying to explain my grievance. My wheels were re-balanced and cleaned of the sticker goo that was left behind. The service I received from Shane is what I expected to receive the first time. I'll bump my review up 2 stars, for Shane's helpfulness alone, but you guys need to step your game up. read more

I had made an appointment to have my car wheels aligned at the Schofield Barracks location. I dropped my car off 15 minutes before the appointment. Two hours later, I see the car is on the lift but they have not completed a single wheel alignment. The mechanic had difficulty making an adjustment on a camber kit but couldn't he have tackled the easy hanging fruit first? What a waste of time, even with an appointment. So, the next day I call to make another appointment. The person gives me a 7am appointment for the next day. Guess what? He failed to tell me that they were closed on the day - Thanksgiving Day. This only bolsters my distrust of mechanics. read more

The asolute worse place I have ever had the displeasure of taking my car. I am not sure if Firestone even knows that this place exist. If I were Firestone I would take their franchise lisence away. read more

This Firestone center is the best. Every time I need work done on my car I bring it here, they either make an appointment the next day or tell me bring it in right then and there. The staff is always friendly, honest and straight up. They never push any services on you only advise you on what the be course of action is but leave the final decision up to you. They are always the first place I call when I have issues, thanks for always taking care of us y'all. read more

We had a nail in our tire and took it in they told us to leave the tire bc they were too busy they called us 6 hours later to tell us the tire was ready. When we arrived we noticed our tire had been slashed and we told them and they said they were not responsible, and handed my husband a paper with quotes for new tires!!! These people are horrible they will mess up your tires and try to sell you new ones! read more

Okay so I didn't go in for a full on service, I just went in to get my tires looked at because my car said I had a low tire. I attempted to try doing it myself on base but the air pumps weren't working only one was. So someone helped me but I had way to much air in my tires.I called my dad and he told me to go to a tire shop. Haha since the low tire sign didn't go away I stopped by firestone and explained I've never had to put air in my car before. I'm pretty sure I looked pathetic haha but the young women at the register was so nice and had me pull up to the back. I was helped by one of the mechanics. He explained to me how to do it and took out the extra air. Thank you so much!! I realize how ridiculous I probably looked today but luckily I had help. Haha next time I think I got it lol. read more

Frustrated because the day before we dropped the van off for a tire repair we were told it would be covered under the road hazard warranty. Went to pay after the repair was complete and the guy behind the counter was too lazy to see that the tire was covered by the warranty. If my wife hadn't know about the warranty, we would have paid full price. Know your rights before heading into the shop. read more

They triple booked their 9 a.m. appointment slot so here it 2:30 pm and my oil change and tire rotation STILL isn't finished. I checked on the status and they told me that they were "just finishing up." That was 2 hours ago..... read more

I am leaving one star because there is not an option for no stars. I dropped my car there five minutes after opening for two new tires and 30 minutes before closing they called to tell me they would not be able to get it done today. I even called midway through the day and they said they had the tires and would be getting them on. Avoid these people even if it costs you more. A whole day without my car and still don't have tires. read more

Took my car in because my coil pacs were misfiring and I needed to hook the computer up to see exactly which coils were bad. I had to call 6 times to schedule an appointment and they keep saying they will call me back and never did. When I finally got an appointment and brought my car, they said they did not have any techs who are qualified to use the equipment!!! I had to wait 2 more days to get it looked at. I had three bad coil packs and they tried to add on a bunch of additional parts to total $2,000. They wanted $600 to change the spark plugs!!! Needless to say I bought the parts myself and fixed it for $400. Although it is convineant on post, do NOT go here. read more

Been going to firestone for 2 years. Car is a 2018. All of a sudden its all these issues. But they refuse to fix them even though they caused them. Told me that I would have to be charged to do a diagnostic to see why I'm having the issues....what? Why? Paid for a "brand new" battery from firestone. It started having issues not even 4 months later. Firestone blamed me for the battery they put in. They stripped and cracked the oil plug. Had to get it replaced. They denied causing the issue. They refuse to refund me after I had to get it and the cracked and stripped oil plug fixed that they caused....its definitely not worth the convenience of firestone on schofield barracks. They are a total rip off. If i could give negative stars I would. They not take responsibility for their screw ups or hold their employees accountable and will lie for eachother. I would not recommend them to anyone....horrible business read more

So explain to me how im the first one in the door at 7am and all i need to 2 tires but you have appointments (which is understandable ) and can do my tires until later in the day. No one is here besides me. Its 2 tires which takes all of 20-30min to change. I saw the reviews and figured it can't be that bad but really folks, first in the at 7AM and you can't even do 2 tires. Might as well close this place down. read more