I don't know what the big fuss was about this place... I almost didn't go here based on reviews but I didn't really know where else to go. I needed something done to my car but didn't know what it was (half shaft and ball bearings it turned out to be). I brought it in for a $60 inspection (that's standard) and they told me what they recommended. After calling around and verifying online that the recommendations seemed legitimate, I decided to just go there anyways. I paid $780 for both (seems expensive but wasn't gonna get much cheaper) and it was done in like 4 hours!! I'd go here again read more

First off I just wanted to tell Faye thank you for your professionalism and her understanding with my car situation. The Schofield firestone crew are great. They have worked with my car several times and they have exceeded my expectations to get my car fixed. I'm grateful that Faye squeezed me in the same day for my suv as my other car already have an appointment with them. They took care of my two cars same day and they both got fixed. Thank you Faye and Brittney. Brandon and Jose are the technicians that took care of my cars. Thank you Firestone Crew. You guys are great read more

never again rude and no idea what they doing had a flat tire got a new one with tire Rotation and they did not see that bubble on a other tire never again read more

Firestone Complete Auto Care - Tires Near Me - Schofield Barracks, Hawaii

My husband took my car to get an oil change and tire rotation. While there they told him about a "deal" where they check all of your fluids and top them off for $10.99. In our experience, that has always been part of an oil change, but whatever. When he went to go pick up my car he paid for everything that was supposed to be done and left. When he got out of the car he noticed that the tires were never rotated so he went back to Firestone to get them rotated. The lady proceeded to tell him the reasons for not rotating the tires, BUTTTT that if we bought NEW tires they could be rotated. When my husband asked why he was still charged for everything if it wasn't all done she responded with something along the lines of "it's not my job to know what questions to ask you." Needless to say, my husband left a little ticked off. Don't waste your time going here. You won't get what you paid for, will be overcharged, and you get to deal with the delightful attitude of the woman up front. read more

Found tire flat due to a nail so I used fix a flat to get enough air in tire to get to Firestone on Schofield. Firestone proceeded to tell me I had to replace the whole tire due to my putting fix a flat in the tire rather than putting a plug. Decided I wasn't going to pay $350 for a new tire when my tires were less than 4 months old. Took it to NU-Image and James was able to fix my tire in less then 5 mins and saved us from having to spend $350 on a new tire. Don't waste your time, money or energy with Firestone!! read more

This place is awful. This is the second time I have had a bad experience here. The first time I let it slide thinking it was just a bad or busy day but not this time. I do not understand why you take appointments yet it still takes hours upon hours to fix something. The first time I took my car there to get my tires changed I was stuck waiting with two kids and promised a certain time frame that Firestone did not withhold to. I finally walked back over to ask what was going on and the lady said it was done and apologized. Who knows how long it was actually sitting there done. This time we had an appointment to look at our tpms. Three hours goes by, 4 times calling the number over and over again, we finally reach someone who tells us the TPMS is bad on our spare. It took THREE hours (with an appointment) for them to figure that out and the only reason it didn't take longer is because we called 4 times trying to get someone to answer. If we wouldn't have repeatedly called, it would have taken even longer. I am extremely disappointed in your customer service and will do my best to never use you again! One more thing, they estimated the cost for parts and labor to change my TPMS to be $179.27. We just ordered the OEM sensor online for $60 and found a reputable place to change it for only $25 instead of the $104 in labor Firestone quoted us. read more

I dropped off my car for alignment and tire balance after spending 16 hours putting in a brand new rack and pinion, power steering pump, and all new hoses. I decided to check for any leak week after I had picked up the vehicle from fire stone to make sure the job I've done on the vehicle was still good to go. Only to find the boot covering the inner tire rod was completely tangled up. I've decided to just untangle it be done with it and after I was done untangling it I've found a rip on the boot. This wasn't just on one side but rather on both. How in the hell do you give the customers vehicle back in this condition. My inner tire rod would have been completely messed up in a long run. Not to mention a brand new rack and pinion that cost quite a lot of money. You guys like to bill customers ridiculous bills wait till I send you a bill for the damage to my car. I'll post pictures to illustrate what this complaint is about. read more

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Had a simple state inspection completed on an out of state car, howerver, couldn't make it to the DMV the same day because of how late it was. Went back after getting DMV registered and had to schedule an appt for a RE-CHECK but, one week later...not a speedy service for something so simple. read more

They fixed the issue I had it brought in for and I used the internet discount for the service which was nice. It took about 2 1/2 hours so that was no fun, but they do have free wifi. I've got no real complaints, I'm just happy they take appointments and do alignments. Most of the other options up here do neither. read more

Every time I bring my car to Firestone Sean always take care of me. I dropped my car off yesterday as a walk in because it kept running hot. Sean resolved the issues and I got my car back in a timely manner and any additional work that need to be done Firestone will call you immediately and ask if you want it done. Reading the reviews I wouldn't have went to them but because I've dealt with them first hand i know what to exoect. Of course its kinda pricey but its Hawaii so what else do you expect. Thank you Sean and crew for helping me with my car :) read more

I spent THREE hours waiting on an oil change they said would take 30 minutes. I could have literally walked from this place to the PX, bought some oil, stopped at the food court to eat, waited in the long ass line at Planet Smoothie, walked back, stopped by Popeyes to eat again and STILL could have changed it before they did. read more

This place is terrible! I dropped off my tire to have a flat repaired and it took 6 and a half hours. I only brought them my tire! I didn't need them to take the tire off of my car or put them back on. I will never recommend this place to anyone and I will never come back here. Terrible! read more

Came here a couple days ago. They over price on the simplest things. They werent as friendly. I wouldnt reccomend this shop. Search around before making that wrong decision youll regret. read more

Deserves a "0" star. Employees don't know their own policies and have and have an attitude like they don't care. I was told they couldn't get a part I needed for my vehicle and I would have to order from the dealer so I buy the $132 part and go back to firestone and they tell me they do not install customer parts... even though they just told me to buy the part from the dealer. Horrible customer service, they lack common sense knowledge and they make you feel like they don't need you as a customer. Do not give this firestone your money or your time. read more

Awesome place. Always willing to go out of their way to help and give good advice without always feeling a sales pitch like some places. Jessica helped me. Very professional and personable. I'll continue to go here for the duration of my time in Hawaii. read more

They have done great work for me in the past and the customer service is always great and the work is normally good. This time though they didn't have the file needed to complete my oil change but the did everything else my car needed during that appointment. So I ended up making 2 more appointments to get it done. Once they got the filter though the work was done in a timely manner and I that service for free because of the inconvenience. I'll be coming back. read more

They have no motorcycle batteries. Customer service...not so much. Obviously one situation is not enough, while I was here two other guys went walking out murmuring the same on customer service. It's not that hard, be helpful. read more

No problems here. Had a flat tire and another shop wanted to charge over $200 to replace it. Firestone was wonderfully helpful and kind after a very long day. Not only were they able to patch the tire for less than $30, they did it in less than an hour. Great service! read more

Beyond horrible! These people are dishonest & inconsiderate. I have used Firestones on the mainland for years, however this Firestone location should either be closed or they should discontinue all association with them. This place has no respect for your time or vehicle. Whatever you do, "DON'T GO TO THIS PLACE"!!! They have no idea what they are doing and will seriously jack-up your car, waste your time & straight up lie about it. read more

So I have had a bad experience with this place. Being in the military. This place was right on post so it was my number 1 choice. All I needed done was an oil change. On my 07 Chevy Cobalt. I call early on a Friday and I specifically asked how booked are they and stated services that I required. The person who answered says oh not that booked we can take you at 5. I show up at 5 and the lady at the desk says that isnt gonna work we need to reschedule for Tuesday at 5. She told me that I would be comped for the inconvenience. I show up today on Tuesday at 5 and the same lady tells me now that they are booked a week out and that my appointment needs to be rescheduled AGAIN to next Monday. read more

DO NOT COME HERE!! We needed an inspection so we scheduled an appointment at 12pm. We came at 1150am and they said it's an hour wait. We said ok and went to have our lunch, came back an hour later and our car was still sitting in the same spot. We went in and asked about it and the lady said oh they're working on it. I said it's still sitting outside. She was like, "oh I don't know what's going on" I had to ask her to check. She came back and was like your car is next. So we waited and another hour goes by and we were fed up so we asked for our keys and we'll go somewhere else. The other lady said the manager is going to do it and will not charge you so about another 15 min. We said ok. After about 45 min we see our car sitting there and went back in to just get the keys And they said oh yea it's ready now. We wasted 3 hours. We ended up going to MIDAS and what amazing service we got. We were able to get our inspection done and go to dmv in under 1.5 hours. Whether or not you have an appointment you will be waiting forever. They have more than enough mechanics back there I don't see how they can be so backed up. read more

As a costomer for ten years of FIRESTONE in BELMONT NC use to be a great store but in the last two years they have gone down hill. Every-time I go in, there is a new or temporary manager. I was told if I got in an hour before closing that I could get an oil change. I arrived an hour and ten minuets before closing and the girl told me there were no other customers and the mechanic wanted to go home early so the two of them turned me away. I told them I would call the home office and they giggled. I called from the parking-lot so the time and date could be confirmed. I now get the joke. The district manager promised a reprimand and my next oil change would be on firestone, he was 'entering it into the computer' as we spoke. Two months latter I need an oil change and there is nothing in the computer! Bought a headlight $50 did not even last a year, oops no guarantee on our products or service. (found another chain that guarantees bulbs for 3-5 years depending on name brand) Got 4 tires that were wore out in approx. 17k miles. Returned for guarantee, was the fight of my life to get them to honor their prorated tire warranty. FIRESTONE NO LONGER CARES ABOUT CUSTOMERS OR CUSTOMER SERVICE! read more

The person that helped me didn't know what he was doing and thought I was about to pay $800 for tires ! Went somewhere else and got them cheaper and way better read more

Best customer service I've had in a long time. FAYE and her counterparts did an amazing and professional job with my vehicle. They were very attentive to what my vehicle needed to ensure it's in prime condition. They also notified me of current discounts that were availble during my visit allowing me to save extra $$$. I highly recommend this place. read more

Oh man. Where to start.. this place's scheduling is done by completely incompetent people. I had an appointment for an oil change at 3pm. However, since I could only drop my vehicle during lunch I brought it at 12:45. There were 3 people waiting in line in front of me. There were two cashiers. Not until 1:25 did I finally make it up to the counter.. simply, I told them I was dropping it off early but I had an appointment at 3. The guy then told me it would take until about 6:30-7:00 before it would be done!! An oil change?!? 4 hours?!? Are you effing kidding me?!? He tries to tell me about how they only got 3 people working.. Ok, got it. Guess what.. If you only have 3 people working you CANNOT schedule 10 oil changes on the same time block!! It's common sense! I really cannot believe this place. I took my keys and left. I will never go back to this place again. I've been searching online to see if there's a formal way to file a complaint through the base, as this isn't even the first time this has happened to me there. read more

You've got to be kidding me. I made an appointment for an oil change and showed up promptly to my appointment. After waiting for TWO HOURS the front desk girl informs me that they had to order my oil filter and they are working on it now. TWO HOURS LATER?! So, I sat around for two hours thinking they were working on my truck when actually, nothing was being done. Not a single person who worked there informed me of what was going on. NEVER AGAIN WITH THIS PLACE. read more

Deserves 0 stars! This place is a complete ripoff!!! Went in there today to fix brakes and driver window. They overprice the sh*t out of the parts needed. You can buy same exact parts at an auto place like Auto Zone or O'Reilly's for literally half the price. But they don't install parts bought outside even though they themselves purchase it from the same exact auto place (mechanic confirmed they buy it from O'Reilly's). When it was time to pick up our truck, the driver window was rolled down with plastic over the window and they expected my husband to drive home with it just like that... rolled down. He told them he wasn't about to park outside the house with the window rolled down like that. Didn't even bother to help him roll it back up. It was completely still functioning since my husband took 45 mins. to roll it back up himself. So rude of them. They are mechanics, aren't they? They couldn't roll the window back up?? Such incompetent idiots! Do yourself a favor save your money and take your vehicles to an HONEST mechanic. read more

I will never visit this location again. Ever. First off, I am a loyal Firestone customer and have had great experiences with them in the past. That being said, the Schofield location is absolutely substandard. I took my vehicle in for new rear brakes and rotors and it took over 5 days to complete. Also, the work was not done to standard as I had to return my vehicle two times so they could get my brakes fixed correctly. They put a defective (brand new) right rear rotor on my Jeep and instead of replacing it after I told them it was warped, they resurfaced it. On top of that, they told me they road tested my Jeep after the brakes were installed, but they did not. I noticed the extreme rear vibration when applying my brakes immediately in the Firestone PARKING LOT! I don't understand why they resurfaced a brand new rotor rather than just replacing the defective part. Seems to me that you can only resurface a rotor so many times and now the life of the rotor has been degraded. And they would not answer any of my questions as far as why the brand new rotor was warped in the first place. Unprofessional or they had limited knowledge. Either is as bad as the other I suppose. I will remain loyal to Firestone products. As a matter of fact, I will buy Firestone tires for my other Jeep in a month or so because the quality of tires is second to none. I WILL NOT visit this location though. It is not a good place to do business. read more

Unfortunately Yelp would not let me give a review lower than one star because this place does not even merit that. I went for a battery change and when I got my car back, the radio and door locks wouldn't work. I called the Honda dealership to ask what the problem could be since the incompetent Firestone mechanics didn't even know (and wouldn't look at it again; they wanted me to schedule an appointment despite them lounging around in the shop) and I found out it was at the least blown fuses and at worst they short circuited my radio. When I told Firestone this, they immediately accused me of trying to acquire a new radio for free of them. I ended up having Honda fix my vehicle since Firestone kept telling me there's no guarantee as to when they would look at my car. I've never had such unprofessional service, these guys are careless, lazy, and just plain disrespectful in general. Word of advice: if you've gotten screwed over by them, file an ICE complaint. They actually followed through and hopefully we can get these jokers out of here. read more

This place is horrible with service and so overpriced! Took my van in to get a valve changed out on a sat morning they told me they had to run a diagnostic to find out if that was really the issue I said fine 90 bucks there for that. Then they told me yes it was the valve and it would be ready the next day which would be Sunday and cost 400. Called Sunday afternoon van was still not done and they said it would be done Monday morning that too was a lie. Then called us Tuesday saying they had to run another diagnosis because van was still shutting off and it might be something else. The next day they told us it was gonna need another part that costed 200 or more. I looked up these parts online at different car places and they were way less than what Firestone was telling me. When I asked the girl why we were being charged so much for parts she said they had to make money off parts they got. On top of charging labor twice because they were putting two different parts in. I told her that was ridiculous because they were working on the same issue and the same car so why would they charge labor twice. She had no answer... I ended up paying almost 900.00 for two parts that costed no more than 300. Plus we always had to be calling to check on vehicle and to see what was going on with van. We finally got the car back yesterday after almost five days of them telling us it would be ready the following day. This place is ridiculous and a fucken rip off. They charge up the ass because they know it's convenient for military people to just take cars there especially if your new to area. I will never take my cars back to this place. It's a joke. Save your money and do your research and go somewhere that you won't have to sell a kidney for. Fuck this place and their service. read more

If a negative were an option it would be at negative 5. I took my car to get checked because the battery was dying and the check engine light with the brake light kept flashing even though the brake was down. I mentioned how I thought it would be the alternator and they told me they would do a diagnostic for me. I left my car and got a call back to pick up, I asked what he problem was and they said the battery. When I hopped into the car I noticed the flashing brake light still going off. I asked what was up with that and they told me "oh we would have to reset everything" I just said whatever, well that night the car died again! I went back the next morning all mad because I knew what the problem was and they didn't even bother to check until I went back!!!!! Literally dropped almost 2 grand for some bull. Britney has the worst customer service in the world! This girl needs a new attitude or she needs to go!!! I'm not even joking! read more

Reason for 1 star review. I have been stationed at Schofield Barracks for a total of 3.5 years. I was always told to avoid this place because they are always trying to take more money out of your pocket. Unfortunately things in life do not always go the right way. My first experience with Firestone happened about 4 months ago when my car battery died. It was about 3 years old and I needed to buy a new one but I did not want to face the reality of going to Firestone on post. When I walked into Firestone the lady at the desk was very nice but When I asked for loaner tools to change my battery the mechanic she asked gave me a bag of screwdrivers and 2 wrenchs and told me thats all they had, did not feel like paying 30 dollars for installation that takes 5 minutes of someones time. So then I asked the lady if someone can install it for me she said yes one of the mechanics are free and can go right away. Well I waited inside my hot ass car for a total of 45 minutes before anyone came. The only reason why I waited in my car was because I have a 55lb american bull dog that does not like trucks and since your in Hawaii most people have trucks or larger vehicles. My second Experience with Firestone happened very recent. I made an appointment online for tire replacement at 9 am the next day, The tires online were only 48.99 Who wouldnt buy them? When I called to confirm the appointment I had to reschedule because they were full at 9am services which is fine I rescheduled it for 10:15 am. She then asked for my tire quote ID and my tire article number which i gave her and she told me they had the tires but they were priced at their store for 68.99 so she told me to print off the quote online and bring it in for my appointment. At 8am saturday morning a man calls me and told me they dont have those tires and it would take 2 weeks for them to get them and the only tires they had were for $68.99 I told him i talked to the lady right before closing around 645 pm the day prior and told me that you had them just not for that price. Then the guy told me he was going to give me a call back and well its sunday and I still need new tires. read more

This place is really slow and why do I have to wait a week or more for a re inspection?

Never again. I needed an oil change for 2 different vehicles so I called and was told I HAD to have an appointment. Showed up for my first appointment 10 minutes early and was told that I would need to leave the car and have someone pick me up or wait for 2-3 hours! (Why make an appointment?) when they were finally done my car was left sitting and nobody ever came to tell me it was done even though they expressly said that they would as I told them I was waiting for it. They scheduled the second car for 4 days later and an hour before my appointment time call to say that they can't take me because they are too busy and the next appointment they can give me is over a week away. Horrible experience and I still haven't even mentioned the awful customer service you get when you walk in and the employees finish their personal conversations for 3-5 minutes while looking straight at you but never acknowledging that you exist. read more

I decided to call this place again today because I needed servicing for my vehicle...when I called last week I wasn't even sure if anyone was going to answer the phone because when I used to try calling last year no one would answer and when they did they'd put me on hold forever and a day. But when I called about a week ago to make an appt it didn't even ring that long and when they answered it was quick and easy. I went in today to get servicing done on my vehicle and....BOY WAS I SURPRISED!!!! That place is OBVIOUSLY under new management. It started when I called to make my appointment. They answered the phone quickly and the person making my appt was very accommodating and polite. Then, when I went down to take my vehicle in today they were quick at checking me in, they listened and understood exactly what I wanted. I didn't feel rushed or taken advantage of. I HIGHLY RECOMMEND THIS FIRESTONE STORE!!!!!! I usually don't take my vehicle to anywhere but the dealer but the store manager and his staff are GREAT, their prices here are reasonable and its so convenient...NO hassle!! I will be back again!!!!!!!! read more

Awful customer services, especially from the females that answer the phone. I never recommend Firestone to anyone, especially the ones on base. They have awful customer service & not only that, they manage to cause issue with the vehicle just to get more $$$ out of a customer. I do not even rate them one star! read more

Service was terrible, estimate on tires was hundreds of dollars cheaper than actual price paid and despite making an appointment waited 4 hours to get my car back, twice the amount of time I was told it would take, please don't go here this place sucks! read more

If a negative five stars was an option, I would have used it. I took my jeep to them over 10 days ago and heard nothing from them after they told me they would need to run a "no start diagnostic". So after waiting 10 days, I went over and asked them why I hadn't gotten a call. This diagnostic apparently told them that my clutch needed to be replaced and so did my starter, totaling to at least 1600 if you included labor. They told me this part was obsolete, it would take forever to track down from the mainland and I wasn't a priority because I didn't have an appointment. I got a second opinion from a mechanic state side who is also a Jeep fan, and he told me it was definitely just the crank shaft position sensor, that wranglers are notorious for these going out and consequently turning over but not starting. A whole 77 dollars later, and 5 minutes of undoing two bolts, my jeep drove out of the Firestone parking lot. So 1 of 2 things is going on at this facility: either they are lying about this "diagnostic test" that they run, or not a single one of their mechanics is certified. Dont get swindled. Use ANYBODY else besides the Firestone on Schofield. read more

Ok this is hard to even give one star. I am trying to figure out if this place has people that don't know what they are doing diagnosing or they are trying to steal my money..... Here is what happened. I go to this Firestone to get my oil changed and my front end aligned (lifetime alignment) I go to pick up my truck and I am told that it can't be aligned. I ask why? " because you need new bearings for the front end (400 dollar job) and I also need a new idler arm and centerlink assembly. Shhh don't tell anyone but I love to work on cars and I did my bearings about 7,000 miles ago. I started to check everything myself and centerlink assembly is good ( I honestly don't know how these go bad unless you hit something), idler arm I will replace that looks worn. Then I get to the tie rods they aren't in great shape but I have seen worse but I will replace. Then I lifted my truck up to check for play in my tires which doesn't exist anymore now what I have replaced the tie rods and idler arm. I hope that I have explained myself well. But bottom line is they diagnosed problems on the left and right of the real problem. This isn't hard to diagnose all you need is a pry bar and a little bit of common sense. What this tells me is either they don't know how to diagnose actual problems which is costing the customer more money. It could also be but I hope not. That they are telling me something is wrong that isn't and when I get it fixed they are like "hey this is also broken" bam 1200 dollars from the new customer that doesn't know any better. I have had problems in the past with other firestones but the lifetime alignment is a pretty sweet deal. The last Firestone I was a customer of never tried anything like this but the one before didn't even put my sway bar back together correctly. So I am very disappointed and I hope that this place gets new management since I am stuck on this island for 3 years. read more

I don't know why I keep coming back here. Convenience, is the only logical answer, but I think I'm done with firestone, or at least this poorly managed location. Front desk employees are generally grumpy and disinterested. The last time I came for an oil change, I noticed oil leaking on my garage floor, so I took it back and they said, "yah, we noticed the drain plug was damaged." So why didn't they tell me, and fix it at the time??? Today I went for a safety inspection, which took 1.5 hours, even with an appointment, and when I returned to pick up, I see the new sticker just plastered over the top of the old sticker. They couldn't even bother to remove the old sticker! And the inspection worksheet was totally blank, so basically I just paid $20 to have them babysit my car for 1.5 hours and sloppily put a sticker on my bumper. This place is a joke. Not worth the convenience. I'll find someplace else next time. read more