I have been getting my car repaired here for years but I must report I have lost my confidence in this business. I had new tires put on this summer. About a week later my brakes began to squeak. As soon as I got back to AZ I took the car in and asked them to look at the brakes. Two hours later, they told me everything was fine and the squeaking should stop now. One day later the brakes began squeaking again. I took the car in for a third time. This time the manager actually showed me one of my brake pads and showed me how they missed the issue the first time. Apparently my car has a special emergency brake they were not aware of. He went on to explain this time they will definitely fix it...... Sure enough my brakes started squeaking again later that evening. I would give them one star if it were not for the fact that they did not charge me for the last two visits. read more

I've been taking my cars here for several years. They do a great job and I appreciate they aren't constantly trying to up sell me like the dealership. read more

Fuck this place. I'm currently sitting here for the third time in one week. I came in originally for a basic brake pad replacement, ended up having to come back an additional two times because they couldn't do their job right the first time & bent my vacuum plate. Now they've screwed up even more & have to completely redo my entire brake system. from now on I will buy the parts from auto zone and do it myself because then I know it'll be done CORRECTLY the FIRST time! read more

I take my car here every 3,000 miles for oil changes only. These guys will try to sell you everything you don't need for your car so be careful! I just print out my discount coupon, get my oil change and say thanks but no thanks to their list of suggestions i need to do to make my car safe. They will try to sell you things like fuel injection cleaner for $100($10 at O'Reilly), tell you your brake fluid is dirty by showing you a strip, same goes for power steering, and rear differential(DON'T DO IT! Total Scam.) If your car has under 150k miles, you have nothing to worry about. Those parts are sealed.If they tell you need a air filter or cabin filter, save the money and go down the street to O'Reilly (and no I don't work for O'Relly) read more

I have an awesome story about the service provided by Firestone. I am so thankful for Sean's commitment to his customer "whom he does not know" over the phone giving me the most honest transparent price possible for the custom tires I was looking for. I ended up going with Discount because of credits on my existing tires I had with Discounts warranty, but he still helped me obtain a price quote and went as far as to send a fax to discount explaining (when Discount asked for it because they didn't believe us) how Firestone's price beats Discounts, causing Discount to come down and meet their price leaving us with the best possible deal for two sets of tires at discount. I've looked at the reviews on Firestone off of Scottsdale Rd and realize they are less than desirable reviews and all I can speak from is my experience and it was incredible. I will definitely do business with Sean at Firestone next time I purchase tires. ~your bargain hunting friend read more

This review is a) long overdue, and b) not going to do justice in a short paragraph to the quality and care that this team gives every customer. We've taken 2 cars here for a number of years, and every single time is as comfortable as a walk in the park - despite what's going on- because of how these guys treat us. The honesty, consideration and helpful nature feel above and beyond Every time. Thank you Brandon and team for all you do for us. My heart is full and my wallet isn't quite as empty as I feared read more

I cannot recommend this place. I have a brand new car with fewer than 1,800 miles on it. I decided to change the rims and tires. I bought a set of expensive tires on TireRack and had the tires installed here as recommended by TireRack for an $80 installation fee. The tires were installed just fine, but the alignment must have been screwed with because after the tires were installed, the steering wheel (on my brand new vehicle) was 10 degrees to the right while driving straight. This problem did not occur before taking the car to FireStone. So I brought the vehicle back and they rotated the front tires however the problem persisted (in other words, a confirmed alignment issue). I was then advised to come back for a $100 alignment. I would never recommend this place to anyone. read more

My quoted price was not honored, I left paying double the quoted price. I was never informed about the price change nor were there any additional repairs. I have been using Firestone for almost 10 years for all my car services, after this I will never use Firestone again. read more

Highly recommend. Great customer service, reasonable prices and very accommodating. They have great hours and they're open every day during the week. You can make an appointment or just walk in as I did. It's the first time in a long time that I was thanked for my business. There are a lot of places I could've gone and I'm glad that I went to this Firestone in Scottsdale. read more

Great Service. I would recomend this company to women like myself that are to busy to shop prices and just want reliable service for reasonable rates. They are not overpriced but not the cheapest either. However, they won't sell you something you do not need. read more

I have been using Firestone over the past few years for service and repair. Quality of service typically varies with location. For the past year I have been using the Scottsdale location. Until the last two visits, I've had good experiences - no pushy sales guys, respectful explanations of service, reasonable repair and service times (I've never made an appointment). The last two visits however, I've had to return due to them not completing service as requested. The first time, I asked for my wiper blades to be changed, they weren't so I had to take the car back for a second visit. This time, I requested that my battery be replaced because I've been having problems with it. They didn't replace the battery so I had to bring the car back a 2nd time. They are always apologetic about it, which I appreciate, but I'd appreciate it much more if they'd do the job right the first time. read more

No one likes dealing with car issues. The people here make is as pleasant as possible. They're not pushy when making suggestions. Fair prices. I actually don't mind having my car worked on. Highly suggest! read more

So after the reply on yelp from Firestone, then crickets. I hope they get a better handle of responding to unsatisfied customers as well as their technicians and staff. read more

I've always had a great experience with Firestone. Knowledgable and very friendly. If you have a chance, work with Darryl. He is top notch and will take great care of you. read more

After having a bad experience at Goodyear, I decided to give Firestone a try, since they're close to work. I was not disappointed. They are very friendly, gave me a printout of the parts I needed and did not pressure me into getting the work done right there and then. The lifetime alignment is definitely worth it read more

I had a tire that was losing air but no one could figure out why. Even the dealership I bought the car from told me they couldn't find anything wrong with it and sent me on my way. After the 5th day if filling it with air, my husband and I took it to Firestone on Scottsdale Road, since we had work done there before. They took the time to really inspect my tire and was able to find a small nail that was causing my issues. They repaired it at no charge and even inspected the other 3 tires. They have a customer for life! Thank you to Darryl and the rest of the team for outstanding work and customer service! read more

Closest thing to a "local" garage I have found. Great staff always lookin out for the custumer

We have been going to this Firestone location for almost 15 years. They have never led us wrong-they've gone through several managers, some of the techs have left, new ones come on. The service has always been excellent. They go out of their way to help us understand a car problem and at one point, with a particular car, they suggested not spending any more on it because it wouldn't be worth the effort. The engine in that particular car had problems from the get-go. Last summer, during monsoons, I had a battery problem--weather was dreadful and I waited for a pause in the storms to get there (we live about 30 min away). They said not to rush, they would stay open and finish the job they did. Amazing place filled with helpful people and great technicians. read more

The manager's at this location are outstanding. We have brought our cars there numerous times. They are always friendly, honest and very helpful. They treat you like family. We are very loyal to them because of that. read more

I have been taking my 10+ year old car here since it was out of warranty as they are within walking distance for me. There have been several changes in Service Managers since I've been coming here and I've liked all but one of them. I would agree with the guidelines Alex mentioned below. They do tend to try to get you to buy things you don't need but they don't push it. I also have to say that in my experience all car repair places try to do this so it's really up to us to do our homework and only do what our car manual's recommend. The reason I'm rating them four stars today though is that I just failed emissions and after making several changes based on the diagnostics they were not able to fix the problem so they didn't charge me a penny ... not even the oil change I decided to get while I was there. Sadly, Firestone thought the problem might be with the OB computer and that has to be handled by the dealer. Today, I went to the dealer and found out Firestone's diagnostic fee is $30 less than the dealer. read more

Hard to find an auto care place you can trust. I took my daughter's car in because I thought the air conditioning needed recharging and they were honest that it was working at full capacity. She had also has had a great experience there. Helps a father feel better knowing there are people who aren't going to try to rip her off. read more

I stopped in because my battery was dead and had to be jumped this morning. William quickly diagnosed that it was loose cables fixed it now I was on my way these guys are rock stars! read more

My wife and I have been going to Firestone for about 8+yrs and have always been treated extremely well. They are professional, knowledgeable, respectful, and compassionate. Luis was a great help on a not so great day. He listened to my automotive problems and came up with solutions that fit into our budget. Darryl and Luis have a great team of customer service oriented employees. Thank you everyone for assisting us with two of our Nissans and other vehicles over the years. We truly appreciate you and will keep referring others to your outstanding auto care establishment! read more

Great service, My car had gotten towed to this location. Luis did everything he could to ensure we were taken care of! I HIGHLY reccomend them to anyone! read more

This has been some of the best customer service we've ever received. Michael and Robert went above and beyond with helping us get our car towed and fixed. They recommend us to a second shop for the final repairs, paid for our tow and gave us a coupon. Their kindness will not be forgotten. If you want great service from people with integrity, this is your place. read more

I took my husbands car here, we dropped it off on a Saturday at 11am and we asked to get an oil change and an alignment since its a lifetime free alignment with tires purchase which he did a 4 years ago. We called at 430pm to see if it was done and they said they haven't even gotten started yet and he clarified it would be with an alignment and he sajd oh we thought u only wanted an oil change... even though he asked he made it clear he was only getting the oil chg there to get the alignment when we dropped it off, so he asked him to do both and the guy said ok no prob we can squeeze in the alignement to before we close at 6pm. So at 530 we get a call that its ready.. we go pick it ip and they told us they didnt do the alignment and when we looked inside the garage there was no employees working in there on cars even though they still had a half our to work on cars. So clearly they did not want to do the alignment, so we ended up gettjng charged $89 for full synthetic oil change without an alignment that we came for in the first place.. I will never use their service again. read more

I can't say enough about the guys at Firestone and ESPECIALLY the manager Luis. WHAT A NICE GUY!! He went above and beyond to make us happy. Their quality of work is excellent and their prices are VERY competitive. Don't think about going anywhere else! Thank you Luis, we will be back! read more

my favorite auto care shop in phoenix/scottsdale, complete service, nice environment and inexpensive pricing. the four star rating is worth it. i just couldn't understand why firestones in the bay area have very low ratings and bad reviews that prevent me from entering it. Do Firestone shops provide the same service??? read more

I bought a service package from these guys in 2011 with an expiration of mid 2013. Now in January 2013 they decide they will no longer honor them. If they offer you a warranty how do you know if they will honor it? Take their word for it? They don't even honor written expiration dates on their own coupons. This is how they treat a loyal customer of 15 years, just think how they treat new customers. read more

As a girl, I went in with a mistrust for all mechanics. These guys changed my opinion. They were helpfully, friendly and most importantly HONEST!!!! They did not charge me for for any unnecessary work. I will go back there again and recommend it to everyone read more

Interesting how the battery on sale for $99.99 on the website & on FB is conveniently not available at any of their locations in AZ (I called around to them)! But they have plenty of the upgraded ones, which they will not discount to the price of the one they never ordered or had in stock. Total bait/switch. read more

Excellent service. I came in on a Sunday in need of an alignment and they had me out quickly. Honest and reputable place to take your car. I will definitely go back in the future for any car repair needs. read more

Fixed my flat tire relatively quickly and got me on my way.

I have taken my car ('06 Jetta TDI) and my wife's car ('05 Passat TDI) here several times lately. I have been treated fairly and have felt that Darren and team are honest. Will continue taking my business there until I feel otherwise (and will write another review at that time) read more

customer service dept. is as bad as the store itself. had a lady email me a couple of times about situation and I sent her copies of dates and invoice. she said someone would be in touch to talk with me about what happened. Guess what no phone call or email. read more