Worst Service I've Ever Experienced - Vehicle Died Immediately After Oil Change I went to this Jiffy Lube for a standard oil change, and it turned into one of the worst automotive experiences I've ever had. When I arrived, I was greeted and asked what service I wanted. Things started off fine, but the waiting area was dirty, dark, and dingy. Within a few minutes, I was shown my cabin air filter and engine intake filter with a recommendation to replace both, which I declined. About 15-20 minutes later, I was told my oil change was complete and everything was "good to go." I paid around $95 with a coupon and left. The moment I pulled out into the intersection right outside the shop, my vehicle completely died. I had to walk all the way back to Jiffy Lube to let them know. The manager came out, tried to start the vehicle, and then told me he didn't know what was wrong -- his only "solution" was for me to call my insurance, pay for a tow to get my vehicle home, and then they might reimburse me. I explained this was unacceptable -- my car was running perfectly fine when I arrived, and now it wouldn't start at all right after their service. The manager got defensive, exchanged some curse words, and stormed off without even helping me move my car out of traffic. This happened at 4:30 PM during peak traffic, leaving me in a dangerous situation. Thankfully, an older assistant manager came out and at least tried to help. With the help of my friend and the assistant manager, we were able to push my vehicle out of the intersection into a safer spot in the parking lot. The assistant manager then opened the air intake and discovered a small plastic piece that had fallen inside, sealing it shut and preventing my vehicle from starting. Could you imagine how catastrophic it could have been if that piece had gotten into the engine while driving? Jiffy Lube's lack of care could have easily cost me thousands in repairs. Instead of immediate accountability, I was simply told I "might" get a reimbursement. This is highly unacceptable and extremely unprofessional. I will never return to any Jiffy Lube location and will be warning everyone I know to avoid them at all costs. read more

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It's been a year or more since I had them change my oil. All I can remember is that they were a little pricey.

Richard and the entire team treated me with respect and handled my anxiety patiently. Did oil change quickly and got my need oil change light off read more

Best place for everything for my car. I have been here multiple times and they always have me out in less than 20 minutes, even without an appointment. Seriously great service. They never make me feel like I'm being oversold and they literally all smile and welcome you. read more

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Called ahead to ensure they would have inverter coolant, the moment I get there they have no idea what it is. And it takes them 20 minutes to figure out. They don't even serve it as a product. What kind of business are they running?! read more

I received incredibly prompt, friendly and efficient service with Adnan/Adam (sp?). He made sure to tell me of each cost, with an explanation of why it was needed. After letting him know we were heading out to town with this vehicle, he also made sure to let me know to stop at any CA Jiffy Lube location for top off on oil, and an overall check (free of cost) before heading back to Phoenix. Above and beyond customer service at this location. read more

Showed up at 12:58 pm. Was told that I needed to come back at 2:30 pm. Been here waiting and the place is shut up tight and their phone is ringing busy. I think I got catfished by a business. Won't ever darken the doorstep of Jiffy Lube on Shae and Scottsdale Road again. read more

Jiffy Lube - 2:49 pm. - Auto Repair Near Me - Scottsdale, Arizona

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I am such a happy customer...I'm not from the area and something had happened to my mom's car and wasn't sure where to go .i stopped by on a whim and the gentleman that greeted me couldn't have more kind and helpful..they fixed my issue with ease and speed ..thank you so much! read more

Best Jiffy Lube i've ever been too! Super quick, super thorough, and they even showed me how to check how many miles until my next oil change on my dash! Gave me the best deal possible. Didn't get his name but the Manager of this store is the man! read more

Ladies please don't stop here, they over the top overcharge you for minimal work! I was charged 49.99 for an air filter! Yes a 4.99 air filter and they charged me $49.99! Outrageous and wrong! Never again!! read more

BUYER BEWARE! DO NOT GO TO THIS DISHONEST COMPANY. I am a senior woman. I went to this location a month ago for an oil change. I got the oil change, and the man in charge told me "you also need new brakes. And they look pretty bad, I would suggest sooner than later." Turns out - MY BRAKES WERE NEW!!! I brought the car back a few weeks later with my husband and we asked them why they had told me I needed new brakes when it was obvious from a quick look that they were in fact new. All the men in charge could do was shrug. THESE MEN ARE SCAMMERS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

I've been here a few times. First time my car was telling me I needed an oil change, the guy checked it and said I was a little more than half full, so it wasn't needed, they also showed me a feature on my car that I couldn't figure out. So, then my second trip was for an oil change, their approximate wait time was quicker than expected, before doing any work he told me my options, what's best for my vehicle, and told me the other options and the prices. This location has a great group of guys working there! I appreciate all their help and will continue to us them! read more

Chris was very helpful at the desk, took my car in for an oil change and was out in 15 minutes!

If I could give a negative rating, I would. This place is a sh*tshow! Their customer service is a joke. Whoever owns this place, should fire them all. They should close their doors...lol. This gives me heartburn to have to revisit. Here is my experience: 1. Pulled up and the large doors were closed. Manager comes out and says we are closing for lunch and will be back in a hour. Who closes their business for lunch? 2. I call them several times during the week and every time there is at least a 2-3 hour wait....with only two cars in the whole place? 3. Finally get my car in, I had to leave it there or waste half of my week waiting. 4. I pick up my car close to closing, not a single car there. Get home and my car sh*ts oil all over my driveway. I call them and they are too busy to get to it. I Would have to leave it there again. 5. I take my car to a dealership and they inform me that the wrong drain plug was used and they tried to silicone around it to seal it. I Had to spend a ton of money to get it cleaned. Oil was everywhere! Lesson: stay as far away from this place as possible. They are amateurs and don't give a crap about your vehicle. My fiend had the same experience with the same type of vehicle and oil leaked all over her paver driveway which had to be replaced! Shame, shame, shame on them! read more

I went here a couple months ago and the manager had told me that I have been getting the wrong oil for awhile. I don't have much education in the car mechanic world and he was able to take time out of his day to explain everything I needed to know. I really appreciated his kindness and understanding. When it was time to get an oil change I had no hesitation choosing to go here. When I showed up Ron was right there to help me. He was able to walk me through everything with great explanation. He especially was so sweet and kind to me. I knew they were not taking advantage of me and my money knowing I don't have alot of experience with cars. Thank you all for being so nice to me!!! I appreciate you all :) I don't really write any reviews unless I feel compelled to by someone's great kindness and comfort!!! read more

I've never been to a jiffy live before, so Adam helped me through the process and was very respectful. He also showed me the filters that needed to be replaced, so i knew he wasn't up charging me, which was nice of him. read more

Joseph C and Anthony V were awesome! They got my Jeep done FAST and efficient with QUALITY work! I always trust this Jiffy Lube ! I'm a girl and it's great to have HONESTY in this industry! This is the BEST location in ALL of Phoenix for an oil change! I've lived all over the valley and have been coming here for a few years ! These guys are AWESOME! They always do a good job and I never get ripped off ! I get what I pay for and I never have problems with my car after ! I highly recommend this location! read more

Jiffy Lube - Auto Repair Near Me - Scottsdale, Arizona

I went to two different Jiffy Lubes in the area before calling this one in advance to see if they had the proper oil filter my Audi required. Ron was amazing on the phone and let me know they had it in stock. When I arrived, Adam said it might be a ~45 minute wait, which I did not mind. It wound up taking no longer than 15 minutes (with two cars in front of me)!! Both Adam and Ron displayed exemplary customer service and even told me to bring some bolts for my displaced skid plate anytime and they'd fix it for free! I cannot rave about this place enough. Amazing service, kind and caring employees, and much, much more. To top it off, my bill was less than I was expecting! Very happy customer :) read more

Items on invoice were checked off as done, but they weren't. Fast service, so 4 stars

If you need a quick, reliable and professional service done to your car go to this Jiffy Lube. I had trouble with my car and I couldn't figure it out. I thought it was the oil but it was the battery! They took the time to give me honest advice on what I should do to my car without breaking the bank and that's something you don't usually see at service shops. I couldn't thank Chris, the manager and every employee there enough for actually taking the time to explain the science of what's happening to my vehicle. 10 out of 10 must do it again! read more

Quick and reliable service! Adam quickly helped me fix my oil issue and even gave some preventative advice on my car problems. This location does a great job and truly values their customers. read more

I thought you could trust these guys. I drive in and am immediately told I have signs of an oil leak on my engine, yet no drips/drops on my garage floor. After $85 bill drove home and now I DO HAVE A LEAK!! My son tears the underside apart twice to double check that the filter was installed firmly and it was. Wiped the drain plug with a towel and it was hand tightened only and the NEW source of my leak. Tightened drain plug, no more leak. Disgusted something as simple as an oil and filter change can't be done correctly by supposedly professionals. Sad. read more

The worse service! We went for a standard oil change and they didn't have the correct oil filter for our car. They had to go buy one from across the street which took forever. They never informed us of this and we waited an hour and a half. They LIED to us multiple times and the manager had an attitude. Avoid this place! read more

Wow! Every aspect of this business was flowing perfectly. Not only was the customer service great, but these guys really know their stuff. All the right answers and the best service you could ask for read more

Asked for specific motor oil and they used a different brand. When questioned, they said that's all they could do for the price. Told me to go to Oreily and buy what I want and they will put it in but only if I paid them $90 for he other oil. read more

I don't trust this business. I noticed on my invoice they fill the windshield wiper fluid, check tire pressure, etc. but I'm not sure how there was time as my car was in the back for no more than 5 minutes. So I called, and he assured me all that had been done. Well, it wasn't! No water, tires low, and so now after being talked into $138 oil, I don't believe they even used the higher quality oil. Next time I'll take to a busier, more reputable place. read more

I currently have a broken leg so I figured that pulling up to Jiffy Lube would be OK to stay in my vehicle little did I know I was met with the manager who told me that that was unacceptable and I would need to get out of my car. I let them know that it would be OK if they drove it in, but I would like to get back into my vehicle while they performed the oil change and I was told that that was unacceptable and to leave . This place is trash, avoid at all cost. read more

I've never been a consistent Jiffy Lube customer, but it looks like I will be going forward! Usually having my oil changes (and replacement reconditions for everything) at our local Jackson's Carwash, I can now say I will skip the wash and go to Jiffy Lube. The guys were wonderful, knowledgeable and made suggestions based on my cars needs. No high pressure sales, which made me trust the things that were recommended. I can't say this for all Jiffy Lubes, but Shea and Scottsdale has a new "regular". Thank you for the great service! read more

In and out super quickly. The guys were lovely and very knowledgeable. My check engine light had just come on and they ran the diagnostics for me. Anthony was who checked me/in out. Highly recommend! read more

I just had my A/C evacuated at this location and it was quick and efficient. All the guys I talked with were really friendly and helpful, especially the owner, Raymond. He just took over this location a few weeks ago. I'll definitely be bringing my car back for other services. Give this location your business, they do a great job! read more

Stopped at the Jiffy Lube down the street for a quick oil change. Raymond and his crew exceeded the expectations of a normal oil service. They were polite, honest, and gave me a reliable service. The hard work of these Mechanics should not go unnoticed. read more

BAIT & SWITCH! This is what they did to me. I called to get a price for an oil change for my 2021 F-250. An employee named Raymond gave me a price of $124.64 for an oil change with 13 quarts of oil. When I went there Raymond greeted me and pulled my truck into the bay. Next thing I know is he came into the lobby and tells me my oil change is going to be $229! This place is very un-professional and run by idiots with no understanding of customer service. DON'T BE A BAIT & SWITCH VICTIM! GO ELSEWHERE... read more

Just needed a simple oil change and they did it super fast and were great with communicating. Just a heads up, online it says you can ask for an estimate and it will send it to location--THATS NOT AN APPOINTMENT, they're first come first serve. The website makes it a little confusing. Absolutely nothing negative to say about the location itself. read more

Oil change is normally fast and easy. The price for a normal oil change usually runs $49-$59 (basic oil). Average time 30-60 mins. Only thing that's annoying is the constant upselling, front desk guy burping and cursing. Not to professional at this Jiffy Lube. read more

guys got my cadillac in and out quickly and had great conversations! recommend going to this location!

Lost a customer and an entire family's service today! We've been taking my older car to this location multiple times with no problems until today. I normally come accompanied with my dad or boyfriend, but today I showed up alone (22y/o female) to get an oil change like any other visit. After a few minutes they get me and tell me they have to deny me service due to the 'condition of my car', they've found an 'active oil leak', and they claimed they don't have ANY HISTORY of that car ever being there. Which is false. They became rude and unhelpful when I expressed it has been here before and sent me on my way with no help and a 'potentially dangerous car'. Thankfully, my dad was able to change the oil and check things out for me. Turns out - no leak! We've decided we will not be returning to this location. read more

I don't know how this location could have anything but 5 stars. Every time I'm there, they are as fast as possible, professional, kind, and knowledgeable. I'm never disappointed. Great service and great employees! read more

They were friendly and did not pressure sales which was greatly appreciated. My biggest complaint is it took 45 minutes for simple oil change while there was only 1 other car and multiple staff sitting around. read more

In and out quickly. Joseph C. was great to deal with. Was able to do conventional oil change with no issues. Asked up front about it. Thank you. read more

Will you please answer the phone!!!!!!! I've been a client for the past 5 years and would Like you to do some work on the car but need to know if you can. Could you please answer the phone?!?!? read more