I had my car serviced yesterday, and it took about (1) hour, because of ALL the cars in line! They…read morewere good in reviewing ALL my concerns and I used a GROUPON.. this saved me some money! I will go back when back on town!

Would not recommend!! They "chiseled" the drain plug out of my daughter's car, ultimately leading…read moreto enough damage that replacing the oil pan was the only solution to resolving the oil leak from the damage they caused! The oil change was $170, and the replacement of the oil pan was $1000. They refused to stand behind the damage they caused even after us taking the vehicle to a mechanic and having documentation as to what caused the damage/leak. Taking it to a mechanic was suggested by their customer service department in order to get documentation to prove they were at fault. We even still have the damaged oil pan as evidence. Since the repairs and provided documentation, I have contacted their customer service several times in an attempt to get an explanation as to why they denied the claim. They only "leave messages or email" the "area manager " to contact me, which still has not happened after one month! I even emailed the area manager myself, asking for an explanation with no response! I spoke to the area manager once in person prior to taking it to a mechanic, and he mentioned the possibility of the vehicle running over something prior, which jammed the plug. Per the mechanic we took it to, there is NO evidence of the car running over anything, and again, we have the pan as evidence. The area manager also suggested we connect with the facility that did our prior oil change, which is quite funny because it turns out it was Valvoline! We have also made attempts to connect with the area manager again at the facility, which has only resulted in speaking to RUDE "managers" who won't listen or assist in any way. At one point, they told my husband, "it won't do you any good going above us". We would like to be reimbursed for the oil change and repairs needed from the damage they caused, but even a simple return call with an explanation as to why they are denying the claim would be the courteous and right thing to do and this has not happened! I am a leader in my profession and know the importance of service recovery and connecting with your customers. Their system is lacking, and we will not return!

Scheduled oil change at 3pm. Got there. It's busy. They said it would take less than an hour. Ok…read more They came to take my car back at 3:30. Brought my cabin filter to me 25 minutes later, told me it was "gross" with multiple other customers around me. It's been an hour and I'm still waiting for my car and so are 4 other women who were here when I got here.

We don't take our car to anyone but Rick's! We deal with Ryan and his group of experts. Never,…read moreever been disappointed and never felt overcharged. Their work is exceptional!!

Do not trust these people with your vehicle. I brought my car in August. Months later, I found this…read moreridiculous, immature writing on my oil filter cap; referencing a drink I had in my car at the time of drop off. This is childish, disrespectful, and completely unprofessional. Don't touch customers' cars if you can't act like an adult.

I needed the front motor mount replaced on my car and when I called Buick they required that I…read morebring my car in for diagnostic testing in order to get any verbal quotes at all. No ballpark. No potential amount. Nothing. When I called Christian Brothers they listened and documented when I told them year,make, model, engine size and mileage. They documented the details I provided about the issue that I was having with my car. They were true to their word when I was told they would text me prices after I was given the option of GM manufactured parts or aftermarket. I 100% appreciated that they sent an itemized breakdown down and the timeframe for the needed part to come in. I dropped my car off and they completed the service in the promised timeframe. The entire process was professional and smooth. They didn't suddenly discover I needed 5 million dollars of work done to my vehicle. I received a video, photos and a comprehensive break down of recommendations and why and I truly appreciate. A nice, well furnished, clean waiting area was also a plus too. Thank you Christian Brothers!

They jumped right on my flat tire project. Took the nail out, then plugged and patched the hole,…read moreall in less than 45 minutes. People at the counter were nice and professional, and they balanced the tire on the wheel before I picked it up. $26. Good job, Guys.

Please do NOT use this location for an oil change!! They cracked the oil housing unit in my vehicle…read moreand tried to gaslight me as to the cause. I had NO oil leak when I brought my vehicle in, and after I got home, there was oil all over my garage. An actual mechanic shop told me what caused it... I contacted them repeatedly about the issue, and they completely ignored me after an initial contact from District Manager Gary. Unless you have an extra $1100 to gamble, I'd take your vehicle to actual mechanics with a code of ethics. This location is filled with arrogance and below acceptable customer service.

Trust professionalism on time performance under promise over deliver is our motto we are here for…read moreyou not for us let us help you in any way

I had came 2 months prior to today, because of my serpentine belt. I had taken my car to a shop for…read morean oil drip and they had noticed that it was cracked. When it obviously should not be for being changed exactly 2 months ago. Took my car and they tried to tell me "looks like something is rubbing against it" when it obviously is not. And if that were the case, it was fray not crack like it currently is. And at first was saying it would take 2 weeks just for them to look at my car for a mistake THEY did. Will not be coming back.

Gave me a quote that ended up not including $120 alignment. Told me they could get to me in about 1…read morehour and would call me. Never called. I called at 90 minutes and they said bring it in. Then told me it would be done in an hour. Called about an hour later and told me about the alignment. Said it would be about an hour and would call. Never called . I called at about 90 minutes. Thirty minutes later went to get car. I took the car in at 8:30. Got it back at 3:30.

I was having a car problem and my first thought- come to Big O Tires!!…read morei was greeted by a gentlemen named Tyree Clouse who was so kind and welcoming. Corey took my car for a test drive and immediately got to work on my car. They did so great and my car is back to brand new!!! love them and would recommend to anyone in need of a car service.

Was in for tire service and they were able to get everything fixed on my tire really quick and…read moreefficient

This is a great company! I have had my cars serviced there regularly over a 10 year period. I…read morerecommend it without reservation

Slow but thorough - they keep track of vehicle maintenance milestones beside the typical oil…read morechange. It's useful for someone (like me) who has trouble keeping track of different car updates. Would have 5/5 stars but it's a bit pricier than I'd like and the last time I went they took about one and a half hours for the things I had been putting off.

I have used this location several times now and I have been very happy with the service. The…read moreemployees are friendly and they work quickly. So, so much simpler than taking it to the dealer. Last time I bought a cup of coffee at the McDonald's next door right before I got there and it hadn't even cooled down by the time my service was complete. I really enjoy that getting my oil changed isn't an ordeal I want to put off anymore, its so easy to just pull in and get it taken care of. They send reminder emails with coupons after a few months reminding you how many miles you were at during your last change too, which I'm sure people have mixed feelings on, but I personally really enjoy the reminder since car maintenance is a thing that can slip my mind now and again.

My friend and I were traveling home. I stopped at Jiffy lube in Nixa Mo. The people who worked…read morethere were so helpful, kind, knowledgeable and professional!!! I recommend this business highly! I recommend them to everyone!

Nice looking place I use to use this service years ago until I changed to oilstop which was a…read morebetter service. I am traveling through so I need an oil change they did not do any of the 21 point check list, like lubricant door jams, air in tires, clean the windows, etc. Then charged my for an additive they never used in the oil since I was watching them the whole time. Then one mechanic says all my sway bars have play and all the gaskets are leaking showing me a video. Then it took them almost 40 minutes to get a quote they said $1,300 which is insane. There are better local places that need you to support them and them to take care of you. I went to Hickman Auto and was roughly quoted which was fine until he can look underneath the van said about $700 and that's if everything failed at the same time. So be careful get 3 quotes and stay away from this place that took 40 minutes compared to the other mechanic 5 minutes.

Great service, very friendly and reasonably priced. Will go back to them again for future work.read more

From the owner: Crown Auto Sales and Service in Springfield, MO, established in 2016, is your trusted destination…read morefor auto repair, maintenance, and quality used cars. Our ASE-certified technicians specialize in brakes, oil changes, diagnostics, engine, transmission, suspension, and electrical systems for both domestic and foreign vehicles. We stand behind every repair with warranty coverage and transparent pricing. To make auto care affordable, we partner with Snap Finance and EasyPay for flexible payment options. At Crown Auto, we're committed to honest service, quality workmanship, and exceptional customer care -- your journey is our priority!