Something came loose from underneath my car. I went here because it was the closest repair shop to my home. They refused to service me claiming they had too many repairs ahead of me. I asked for some duct tape to secure the loose piece (I even offered to pay for it) they refused. There was a hardware store a few doors down. I walked there to get some tape. When I got back they had blocked my car in. No one would help me leave the lot. So they refused to service my car but they were preventing me from leaving. I eventually was able to leave when someone else moved their car. However, while I waited I watched them take other off the street clients (no appointment) and say their service could be completed. This is the second time I've come here and this is the second time I've been refused service. I wrote the first time off as bad luck. But twice? My isn't that bad, their service is. read more

Had a flat due to nail!Called a couple of places all for same day. Called Jiovani a t Firestone. He was Very courteous and understood my emergency and in spite of being super packed he helped me as fast as he could! I hope all businesses have people like him! read more

Literal life savers the service was amazing George helped me out and was outstanding all the way.

YESSS!!! Finally a trustworthy beyond-awesome straight-forward repair shop! :) Impressed across the board: fair prices, honest, communicative, great customer service. Greg & the whole team there were on-point from my initial call. Saved me $$$! Positive energy. 5-stars! :) read more

Made an appointment for an oil change for the next day. When I arrived for my appointment, The guy at the kiosk immediately tried hard to up-sell me. He also told me my oil change couldn't be done for another 2 hours. What's the point of an appointment? He couldn't have cared less. I walked away. read more

These guys are great! I got a nasty blowout late Saturday night on the 405. The tow truck came and put on the temporary replacement tire. I went online and found the only place that was open on Sunday at 8:00 am. Greg, the manager, was wonderful. He had to order the tire, but I was out of there in no time! Joshua, the technician, was thorough and friendly. Greg examined the tires and felt I needed to replace only the one! He could have easily sold me a second tire, but didn't. He suggested in 10,000 miles I can come back and they'll replace them all. And I will! read more

Outstanding customer service by Whitney Hurlburt, manager of this location. She truly went above and beyond handling of my friends vehicle. Hands down best service. read more

Without question, we bring our cars here any time they need maintenance or there is an emergency. Be it oil changes, flat tires, brake lights, you name it- this shop is amazing! Each time, we are met with warm welcomes, and excellent, SAME-DAY service. Prices for repair and labor are great, and associates quotes and words are well-kept. They get the repairs done when they say it will be done, and don't give you the run-around. They touch base with you/communicate well so you know what's going on and when the work will be completed. We always feel TAKEN CARE OF, and can relax when we drop off for repairs because through experience we TRUST and know, the car will return to us safely, properly fixed, and for a good price. Go here! They're fast, trustworthy and kind. read more

Best Costumer service in Town!!!! Had my Honda fixed there,after shopping around they gave me best price with warranty... And after I picked up my car,I didn't feel that it ever had any problem!!! Thank you guys!!!! read more

What?! This place is awesome!! I had my headlights all ready to replace (ordered online) but was struggling to do it (can you mechanic people on YouTube please put the camera inside the hood?) so I brought them here and he showed me how. No charge. I'll come here when I need my oil changed and new tires. Was sent here by another mechanic, so happy to have found a good place near me. Seriously, how often is it someone helps you right then and there and then doesn't ask for anything...except my return business which they will definitely have. read more

Firestone Complete Auto Care - Come here! - Tires Near Me - Studio City, California

Great experience. I woke up to a completely flat tire with a wheel lock lug nut on it and took it to Firestone, where Jorge fixed me up. Gave me a great deal on 4 new tires and had it done in under the time he said it would take. Much appreciated and will go back if I need them again. read more

I came here in August to get an alignment (I have the lifetime alignment package) and I'm almost certain that they did absolutely nothing. I mentioned that my tires were also low on pressure and they said that they already readjusted the pressure when they did the alignment. They also told me that my car was very low on oil and I needed to do this and that, blah blah blah. I thought that was odd because because I had just taken my car in for an oil change at the dealership less than two months before. I just thought whatever, I'll take it back to the dealership tomorrow to check. I got into the car, checked the tire pressures and the numbers were EXACTLY the same as before I dropped the car off. I wanted to give them the benefit of the doubt and thought that maybe there was something wrong with the tire sensors. So the next day I went back to the dealership, told them what happened and asked if they can check if there were any issues with the tires and oil. The mechanics checked everything and said there was nothing wrong. The oil was full to the top. They put more air into the tires and it was back to normal. Seriously, Firestone? Wtf? Telling lies upon lies to try to get more money? I feel like they try to scare people and inexperienced people like myself would get scared and do/buy whatever they recommend. What a shitty way to do business. I've been to other Firestone locations and never had any issues. I definitely will never trust or go back to this location. Terrible! I also got an email after the service, asking to fill out a survey. I filled out the survey and explained what happened. Because it was a bad experience, they asked me to provide my contact information so they could reach out. I never heard from anyone. Shows how much they don't care! read more

I had a nail in a fairly new tire. Unfortunately I had to call AAA to help me change it when the lugnuts wouldn't loosen, and the AAA man told me that the tire looked great except for the nail, and that I should just try to get it plugged. I took it to Firestone to see if I could get it plugged. The person who I checked in with said it looked likely to be able to be fixed, but never said that it definitely would be able to be fixed. As he took it into the mechanics, without even looking at it the mechanic shook his head "no" and then Firestone rep then called me over and went into a long explanation of why the tire couldn't be fixed that didn't make sense to me, even though the exchange between him and the mechanic had been about two words....almost as if they were putting on a show. To be fair, obviously some things may have become short hand to these people and that could be why it seemed like an elaborate explanation was coming from such a short exchange. They told me that there was something to do with the pressure or something that had nothing to do with the tread or cracks or aging and thus I was suspicious, especially when AAA had already told me it was in great shape. So I went to Costco to get new tires, which is where I had purchased by tires only a while ago, I had gotten 4 new tires all at the same time and had kept up with the rotation. The Costco people said all my tires looked great, almost brand new, and they didn't see why they couldn't have just plugged the tire. So based on this, I will assume that the Firestone people were trying to scam me into buying new tires. I had a good experience here years ago, and I'm disappointed that the staff or the ethics of this location have changed. read more

In the past they have always tried to upsell a bit, but I thought no harm to have them install 4 tires that were already balanced and do an oil change and they open at 7 a/m which is good because I have work. Arrived at 6:45 on the 28th so I can be first taken in the morning, one other customer there waiting as well. Well 7:20 rolls around and the chains are still up and nobody opened the store. Started to think by the time they take down the chains, warm up the register and open all there bins it would probably be closer to 8 before I get taken care of, so I bolted to work and had it done elsewhere. Real nice fellas, I wont be back when you put up a sign for your business hours it should be accurate and ready to work, not whenever you feel like rolling out of bed I wont be back read more

They sold me a WRONG air filter. Now I can't return it, because I threw the box away. How does that make sense? I give you the make and model- you give it to me. Then the guy tries to compare it to when I buy jeans I rip the tags off. I choose my own jeans! I will have to call the main Firestone service and complain. Stay away from there read more

Used to be a solid shop, but now it's the same ol' same ol'. Took 3 hrs to do an oil change and a rotation after telling me they needed 90 min. And they botched the rotation. Manager later called and apologized, said they'd do better next time. This is what happened: Asked for transmission fluid exchange (on a '09 Mazda), but was told that is a job for the dealer. Jiffy Lube can do the job, so can the mechanic down the street, so can a guy in his driveway, but "Complete Auto Care" cannot. And yet they'll do my motor mounts and a bunch of other things I DIDN'T ask for. Also tried to take advantage of the $99/axle brake job offer, but because they didn't have the right rear pads in stock it'd be $80 extra. It's just nonsense. They ain't the worst, but there's no point going there. read more

I have a Fiat and needed a special tire to replace one that was flat, so I originally came to this Firestone that is near my house in Studio City. Upon purchasing my tire, I discovered about a week later that there was a valve that was faulty with a slow leak. They immediately repaired it. They have always gone above and beyond with service, finding the solution that is the best option and least expensive. They always try to complete the jobs in the quickest manner possible. Things like pounding out my wheel rim when I hit a pothole, so I wouldn't need to buy a new rim to patching my tire that was a month old when I ran over a nail- all at no cost! This is what keeps me referring everyone to this Firestone, as well as coming back for any purchases I need to make. Growing up in a small town, this is what it was like with the local auto repair- and it is an unexpected welcome surprise here. Additionally Greg Ataryan has been the store manager here for 15 years. That says something positive about the foundation and reliability of this place. He is the person who has helped me typically. Thank you Greg! This is a reliable and efficient facility to come to! read more

I came here after having a horrible experience with Discount Tire Center on Riverside Drive (in Sherman Oaks). The employee that helped me here (Ted) was very polite and professional. I came in to have my new rims installed on my car. They didn't try to upsell anything to me and they actually have a comfortable waiting room with DirecTV. I'm definitely coming back here for any of my scheduled maintenances. read more

This place was a complete 180 from another establishment that I went to. I had gotten my oil changed in February and the light had already gone off! WTH!! Not to mention I got the stereotypical up sale and the good ol bait and switch on prices. My entire experience there was terrible and I will never go back to them. Not to mention, the place looked run down. I put my plight on Facebook and my friend Sahar Z., stated that she's had nothing but positive experiences with Firestone's. She's spanned the US from North Carolina, Florida, California... Her go to place now is the one in Studio City. She contacted the Studio City location for me to get a price quote for my 2013 Fiat 500C (Phoebe). The price being right and her rave reviews, I made my appointment. When I went in Friday morning, right off the bat I noticed the place was clean, the employees were personable and friendly. They had me on the schedule and they didn't change their prices on me. I inquired as the the time frame Phoebe would be done at, they estimated an hour. I decided to go grab a bite while she was being worked on. About 50 minutes later, I got a call saying she was done! WOW! They called and it was within the time quoted! I was pleasantly surprised yet again. (Years back, I had a Scion and had given Toyota my number, AND I wound up staying in the waiting area...about TWO AND A HALF HOURS later, they never came looking in the waiting area and claimed they didn't have my number, yeah my car was done a good hour ago.) Upon paying, the price stayed the same, there wasn't any hidden fees or up charges. Although, there are closer Firestone's to me, I had such a POSITIVE experience at the Studio City location I will be going back. This is THE place to take you vehicle to! read more

Went to many tires stores and they were packed/unhelpful. Firestone was a quick 30 min affordable tire change!

Super helpful staff! I brought my car here on a weekday at 6pm and I got 4 new tires put on by the time they closed at 7pm. The guy who helped me helped reattach my cracked front bumper for no additional cost! I love them here! read more

I was always a fan of the Firestone in Tarzana, and the Studio City location maintains the same level of service and quality. I've taken two different vehicles here and have never had an issue; with work ranging from the replacement of a power steering pump to just a simple oil change. The staff here is always pleasant and courteous, and never tries to up-sell you. The service writers seem to be very honest about what your vehicle needs and, in an industry where you're always worried about being taken advantage of, it's much appreciated. The only issue I have is occasionally being quoted a price over the phone for a special the store is having, that other employees don't seem to be aware of. Never an issue, however, as the staff is always willing to honor what you're told on the phone. read more

I have Been taking my car here for over a year now since I moved to the Valley and Greg has always taken care of me in the most timely fashion and has always quoted me the best prices. Thank you Greg! read more

This place is great for oil changes. For synthetic oil, Firestone in general, offers a great price. I usually get my car back within an hour if I am waiting for it. Customer service is adequate, however, if you come at opening, the energy level is usually down. Besides for their oil changes, all their other services seem pretty highly priced so I take my car else where. But for regular maintenance they really are convenient. On a random note, your tires are rotated only if you verbally request it. Must be some strange company policy. So if you want them rotated, say something. read more

Excellent service, super friendly and helpful staff, esp. Marouj and Ted. I saved over a grand from going to my dealer for the same service. I will definitely go back for my car service needs. read more

I had all tires replaced on my BMW Z4, minus a couple of hick ups and certainly nothing wrong with the quality of tires, I was ready to sell my car. Cassie (whom is always adorable and professional in an non stiff friendly manner) suggested I should hang onto it as it is a beautiful car. I never drive it, it has low miles and the original tires and always well maintained but it does have that rough sports car ride, UNTIL I had the tires changed. I left everything up to Cassie, she picked the tires out and she couldn't have been more correct. I actually had this done on April 23, or so but then just parked it until today-and what an awesome ride that made me change my mind about reselling. Who knew the comfort of run flat high performance tires would ride so smoothly. I drove about 15 total miles and was completely elated. The guys are awesome too, it's more of a family atmosphere, and they remember your name although it's been awhile since I checked it. That's all I have to say for now. Thanks folks! You are spectacularly awesome. And I apologize for the delay in this post however, did not get to enjoy the ride out until today-and I'm so happy I did-thank you-and thank you Greg and the rest of the fellas. Now as far as the hick ups-the tire machine had made slight scratches to my rims which were more like indentations from when the tire machine popped the bead of the tires-when I had originally pointed it out they did deny doing any damage and that it was impossible-however, these were the original tires and my school days I had actually been a tire buster so knew exactly what happened. After explaining the scenario of how the damage only could have occurred, the guys were quickly prepared to accept responsibility, as well as correct the scratches and damage with their wheel guy-as I said I haven't driven it so the only miles that were on the car is when I parked it. When I took it out today to actual test drive and check out the work it was quite wonderful as I said before-Cassie did a great job in selecting the best tires which were firestone- perfect ride-the other hick up was that there was a small scratch on the passenger grill I literally flipped about because I know every acceptable blemish on my vehicles and as I just self washed and polished my vehicles before I brought it to the shop I knew that mark/scratch was not present prior-the marking went down to the paint and scraped it off-I spoke with someone there about my concerns and as you can clearly see whatever scratched it had an edge to it, so I'm going to guess it was most likely one of the ramps-easy on my nerves-I was told that Greg will be advised and give me a call to obtain the okay to correct the issue and I certainly hope that they do as I'd hate to think differently about this place. And yes, having my toys are more of a "want" and not a need I cherish my vehicle, truck and motorcycle thus this is why I know every chip of paint and or scratch and why I do not use the car wash or self wash bin and do the hand wash myself-there are certain things in life I will always be finicky about and that will remain my vehicles. read more

Took my 2005 Ford Escape in to get looked at after having a pretty scary experience of it shutting itself off on the freeway - as you can expect, I was pretty freaked and also nervous about how much the fix was going to cost me. I really didn't want to take it into another Firestone as I had a pretty terrible couple interactions with another location, just down the road from this one, but it was a Sunday and my go-to mechanic was closed, so I sucked it up and took it into the Studio City location. Greg and the gang had my car for about 4 days, they went through absolutely everything to figure out what the problem was, keeping me updated throughout the whole process. About a day into the diagnostic, Greg called me and informed me that it was going to take them a lot longer to work on the car and he didn't want me to be stranded the whole time since he wasn't sure exactly when it'd be ready. So he offered to rent me a car while my car was in the shop with them. I was actually really surprised when he offered that - mostly because I was really stressed about having missed work the one day and was so relieved to get the unexpected offer. Turns out my PCM was the culprit, it was sending too much power to the engine which is why my car shut itself off on the freeway, along with frying a spark plug and coil. To top it off, even though Ford had issued a recall on the PCM for exactly the problem I was having with it, I fell outside of the recall window by several years and a significant amount of miles. When Greg called to inform me of all this, he very calmly explained that I shouldn't stress out because they were going to help me out and make sure I was back in my car ASAP. Aside from fixing the car, and paying for the rental, Greg said they weren't going to charge me for the spark plugs or coils they had to replace, just the PCM - which was amazing, as the charges were started to stack up on the car in my mind. I was actually really surprised at how excellent their customer service was compared to previous experience at another Firestone location. I was actually a little paranoid from how great a job the whole team over there was doing for me. Lol. On top of the amazing service I got on this one visit, the next time I had to take my car into the shop, about a month later to get the O2 sensors replaced, Greg informed me that they weren't going to charge me for the labor this time, just the parts, since he knew how much I had to put into the car previously. Once again, I was super surprised and grateful for that kind of service. It genuinely restored my faith in the Firestone brand, and helped erase the really terrible impression I had of Firestone I had because of the other location. I'll be sure to take it back to these guys if I need anything else done in the future! p.s. Dear Firestone Corporate Person Who Sometimes Replies to these Reviews, You should really make a note of this particular location's awesome work. They're seriously doing such a good job! And maybe figure out why the other location is doing the complete opposite... ... also it was the North Hollywood/Lankershim location. read more

Terrible experience. Spoke with the staff over the phone after service had begun and they suggested that they leave my keys in the car and I pick up my vehicle using my spare key since I wasn't able to pick up my vehicle until after they closed for the evening. Spoke with another woman the day of who let me know the exact location she would leave the keys when I picked up my car that evening. I arrive and find that the keys were not left in the car. Called Firestone the next morning and they let me know that one of their technicians accidentally put the keys back in the office and that I would have to pick them up in person another time- requiring yet another trip to the shop. On top of that, when I took my car to work the next morning I notice that it has started producing a loud screeching sound that it did not make prior to the service. I have called them several times and each time am told that the manager is busy and will call me later. I now have to return to the service center to fix the problem that THEY caused and to retrieve my original set of keys. Extremely disappointed. read more

With me, Greg had a difficult customer on his hands, partly because of my ignorance about cars and tires. He was nevertheless very helpful and patient with me and gave me excellent advice. Definitely some of the best customer service I've ever had. Greg is the best! read more

I gave them 4-stars because they're courteous, professional and convenient. However, sometimes their prices are higher than at the dealers'!

I came in today with a simple need - put a little air in my tires. The right one set off the monitor in the car saying it was low. The nice man who initially helped me took my car out right away. Tested it. Put a little air in the suspect tire. When I told him it was a new car he made sure to check the other 3 tires saying sometimes it's one of the others that sets off a new car. He then said that he suspected I'd driven over a mile to get there, and filled all of them just a little bit over what BMW said be/ca he knew the car would cool down. All of this might not be making sense now. But I got it at the time and was very glad I had someone who was so smart and insightful about the car. The car was back to normal, I felt well taken care of, and was immediately seen so the whole thing took a total of 10 min. Couldn't ask for more! Thank you!!!!! read more

Ed and the staff stayed open and took care of me tonight so I could rest assured my car was safe to drive. My check tire light was on and a tail light was out; Ed fixed both of these with ease and a great attitude, despite the fact that I came in right before closing and was freaked out about my car. I always come here because they're so nice and accosting. THANK YOU ED and STAFF!!!!! Hillary S read more

Edward Greg Cassie and their team are the best! Professional and personable, they always take excellent care of me and my cars. Reliable and consistent timing. Good prices too, download their app for discounts. read more

Found them looking for good deals on alignment. At first they worked on my wife's car - they had problems with car before us and it caused a little delay - nothing major. Then I left my car. When I returned to pick up (right on time) I had a pleasant surprise to get a NICE discount on my service because of my wife's car... That was a great experience how good customer service should always be! Not only I recommend, but just became client... read more

I suspected that I had a flat tire and my neighbor recommended me to come to this particular Firestone because he has had such a good experience with them. It did not disappoint! I came here alone and am really ignorant when it comes to car stuff. The gentleman who greeted me was extremely friendly and knowledgeable, he talked me through what he was doing and finally was able to repair my tire for me in a relatively short time. Honestly I wouldn't want to come back again because I hope I won't get another flat tire! But I highly recommend this place. Thank you... thank you for making my experience painless! read more

My gf brought her car in for a tire inspection (her front right tire was low) around 930am. We thought we had to replace the tire. The gentleman who helped us tested all 4 tires and mentioned that nothing was wrong with them, just needed air. He was very friendly, greeted us right away, and bc of this type of service, we will bring our car in from now on. Overall: B+ read more

Made an appointment the day before, dropped off the car, and they called me when they were done, within an hour. In addition, this location is convenient because it is within walking distance to the Farmers Market and Trader Joes. Since I got a really great price on a oil change (using a coupon), I was expecting a lot of upselling for other services - but my dread was unwarranted. I was simply and concisely informed that my tires were in bad shape (which I already knew) and was provided with a printout quote for new tires as well as other things that they found during their inspection. There was zero sales pressure; I reviewed the list on my own time, and the list seemed legitimate. read more

Usually I don't expect much from a franchise auto shop and I didn't this time around either. Well, I was caught by surprise! Guys at this location were honest and friendly. Customer service was great and in general atmosphere was very friendly but yet professional. Work was done at a great price and I will definitely be recommending my friends to come by. P.s. Best part I liked about my experience was the fact that the manager wasn't like other managers I dealt with before, guy was a hard worker and wasn't afraid to get his hands dirty. Props! read more

so helpful! they saw me last minute right before closing because I had an emergency. so grateful!

This location always gives great and complete AND fast service! Been here 5 times in 2 years. Prices are reasonable too!