Zero stars if I could…read more On Saturday, we brought a federal government fleet vehicle to this Jiffy Lube location on York Road for a routine oil change. The service receipt listed Kai and Darryl B as the technicians. Monday morning, while turning onto FDA Boulevard en route to Silver Spring ( nearly an hour away), the vehicle experienced a critical failure. Multiple warning lights illuminated simultaneously, and the engine began to smoke. Upon inspection, the vehicle was found to be completely out of oil. This created an immediate safety hazard and left us stranded roadside. We were forced to coordinate alternate transportation via another fleet vehicle to reach our destination, and ultimately had to obtain a loaner vehicle due to the condition of the van. This incident reflects a serious failure in basic service execution and raises significant concerns regarding whether the oil change was properly completed at all. The level of negligence involved placed occupants at risk and could have resulted in severe engine damage. This experience demonstrates a complete lack of quality control and regard for customer safety. I strongly caution others against trusting this location with their vehicle. This matter is being documented and may be escalated further due to the potential liability and safety implications involved.

Really can't complain about a business that does exactly what I am asking them to do without trying…read moreto sell me more. This is what I get when I bring my vehicles to Jiffy Lube for oil changes. Jiffy Lube doesn't require an appointment. A lot of the time I base my visits on driving by and seeing there isn't a line. Usually I am in and out in less than 30 minutes. Jiffy Lube changes my oil, lets me know what else they may have noticed during the change but don't really try to sell me things I wasn't planning on when I came in. This is a far cry from other quick oil change places I've visited in the past. Price wise, Jiffy Lube seems comparable to other businesses in the area that specialize in fast oil changes. I will continue to visit this place for my oil change needs until they give me a reason not to.

I'll never forget an experience I had here. I brought in a vehicle that technically could have been…read morerepaired, but the cost would have practically exceeded what the car was worth. Instead of taking my money, the owner honestly advised me to donate it. That level of integrity stuck with me. I've always appreciated businesses that put people over profit. Experiences like that are why I've confidently recommended Hollenshade's Auto Service to friends over the years.

Hollenshade's, what happened? I've been a solid customer for 20+ years, I take good care of my…read morecars, and I've always trusted your shop to do honest work. Like everybody, I waited patiently in your thimble-sized office, navigated your comically undersized lot, and quietly appreciated the humor of your staff through the years. Thank you for that. So why today was I met by two new faces at the service desk with such a strikingly different attitude? I was surprised to hear oil changes require advance appointments, and you now prefer online. I mean, sure, I can do that. But when did that change? And why was a technician I've never seen before so condescending about it? He was downright hostile. Then the other guy chimed in and accused me of interrupting him. Honestly, gentlemen, I asked myself, "Is it worth it to schedule an appointment with you, if I know it's going to be you calling me to tell me any additional work that may need to be done? Do I trust the two of you?" The answer in that split-second moment was no. The arrogance, sarcasm, and belittling behavior by this pair made me realize I wouldn't trust these two to be the communicators of my mechanic shop. When I asked where the two old guys went, Kyle said with a smirk, "They went where all old guys go." Um, did they die? No, they retired, thankfully. Old guys from the desk, you are missed by your customers! Maybe it's the same great mechanics working behind closed bay doors at Hollenshade's, I don't know. Two guys I've never seen before told me things about how the business works that I've never heard before and treated me in a way no one at Hollenshades ever treated me before. Which leads me to the conclusion that this is not the same Hollenshade's I've trusted for over 20 years. I'm genuinely disappointed that I need to find a new mechanic. I honestly don't know what's happening at Hollenshade's anymore.

Made a reservation online after they closed, got in at 9:30 the next morning to look at a leaking…read moretire. I was in and out in ten minutes and even though I had signed and agreed to the $30 tire repair fee (which IMO is perfectly reasonable), he didn't charge me! Nice guy, great service. Definitely would recommend.

Steve was amazing. I walked in to have them look at my muffler, they were friendly , professional…read moreand quick. Steve listen to my issue, and explained all the variables . I will definitely return to this location for future work.

Front of house crew seriously could not be any nicer. Nothing but smiles and good energy…read more Made appointment for three new tires, And they said they could have them there in 45 minutes (three hours later) they came in. One of the guys told me the previous mechanic "cross threaded the lug nuts and to replace them is $360" which is unfortunate but I also heard them tell two other people the same thing during my wait which I found sort of suspicious. It took them 30 minutes from the time they told me they needed to be replaced to the car being done and that labor fee was $254...... Without this absurd labor fee for a less then 30 minute job my review would be much higher. I usually take my car to No Limit but since it was my moms car I thought they'd be fine, and they were very nice but I wish I woulda went to no limit and saved time and money. Again incredible front desk staff though

Came here after a suggestion from my husband to get my rear driver side tire looked at. I was…read moregreeted immediately as I entered. I informed the attendant I was concerned about the rear driver side tire after hitting a curb. Me and the attendant walked out and looked at the tire. They were able to find a tire for my car as well as squeeze me during the mid-afternoon rush. I was told it could take about 2 hours and informed that I could utilize the coffee/tea machine, cookies,TV, and lounge area to wait. The wait was less than 2 hours but I was pleased that the service was quick and easy.

My daughter's car cut off on her a couple of days ago. She decided to take her car to Pep Boys to…read moreget it checked out. The person who waited on her told her to drop her car off the next day, put the keys in the dropbox snd when the store opens at 9 am someone would look at it. The next day that's exactly what she did and went to church, had some lunch and decided to call to see what the problem was since she didn't hear from them. The guy that answered the phone told het he never checked the car because he thought she was a customer who had just walked out of the store around the time she dropped it off. That makes absolutely no sense. He called her back and told her it was her alternator, $700. And she needed one of her tires fixed. He didn't take time to check her warranty and charged her for the tire repair. She had to ask him to check her warranty. He was totally nonchalant about it. We decided to go to another repair shop. It wasn't the alternator, it was the battery!!! Unbelievable

Andrew assisted me and was GREAT, especially with communication. My air conditioning wasn't…read morebroke. However, it was a bit slow in cooling off the car, not anymore! I will be back for other maintenance work!! Price was good, the coupon helped!

Extremely: Professional…read more Efficient Welcoming Courteous And Forthright. Thank you Mr. Darian, Mr. Dave, Mr. Denzel All the Best, Gdmm " I Believe Fundamental Honesty is the Keystone of Business." -Harvey Firestone, Founder

I ordered new tires through Tire Rack and had them delivered to this store on York Road here in…read moreBaltimore. Scheduled an appointment time. Expected to be a little over an hour. They did not have anyone on staff scheduled to work on my car at that time. I ordered and uber and went home as I could not wait all day. Later on I got a call saying my car would not be available until the next day. I had to order another uber car to go pick it up the next day. Not scheduling or keeping enough folks on staff is not a customer problem, it is bad planning on the company's part. I have used Firestone in the past in Florida and Virginia, but will never go back to one of their locations again after this. I also see from the Yelp reviews that this is a reoccurring issue for this store location. I was also never given a quote by anyone for the work to be done. I expected this to run $150.00 but was charged over $250.00. Very disappointed, glad to not have to go there again.

Best mechanic I could ever pick! Another mechanic was saying it takes 4g to fix my car. Mickeys…read moreisolated the problem and told me like it was. I asked if my car was even worth saving and they admit it was in good shape for a 13. They explained what was needed and what I order, so that was I can do it piece by peace. It was less than $4g. My toltale was like half that amount. Thank you for being true to your word. I normally go to the Cockeysville location.

Very happy with the work, and completely agree with the previous reviews. Doug is very courteous…read moreand trustworthy. He let me know exactly what was needed for the repair. Price was really good, repair was excellent and fast. It was a pleasure working with Doug and Mickeys Car ER!

Always willing to help. Very efficient shop with friendly staff. They handled my recent flat tire…read morereplacement promptly. Truly a professional operation. After many years of dealing with Brooks Huff, I have never had a bad experience.

Just took a car here for pre-purchase inspection. They were so thorough, caught stuff the CPO…read moreinspection missed, and were willing to show me what was going on and talk me thru it, and also talk about options and ways forward. They treated me with respect and kindness. I'm so thankful for them and will definitely be coming back!

We've had 3 of our family cars serviced by Adam and his team at T&T in the past year. I appreciate…read moreAdam's friendliness and clear and honest communication. He was able to get all our cars diagnosed and repaired on the same day for very fair and affordable prices. Beyond satisfied customer and would highly recommend T&T!

Adam took over his father's business years ago and we have had the same relationship with him. he…read moreknows us and knows our cars and helps us make the right decisions regarding repair and our budget. he's such a great guy. they do excellent work and are reasonable. what more can you ask for.

AVOID AT ALL COSTS--it could be your whole car…read more I came in for a new tire and an oil change in August of 2024. My spare was not returned to me after the work was complete and I had to return the next day to ask for someone to look for it. The bolt at the bottom of my oil pan was only hand-tightened as well--it fell out a few weeks later and all of the oil drained out of my engine. I'm so lucky that it didn't destroy my engine, but it's now 4/2026 and I have yet to be reimbursed for the cost of towing and getting my engine examined. The store manager mis-filed my complaint 3 or 4 times before giving me the corporate number, who have given me nothing but the run-around since. No accountability, no transparency, no follow-through--most of my friends now refuse to get their oil changed by a shop at all.

I scheduled tire mounting for 1 PM last Sunday and when I came in (with tires from Tire Rack), I…read morewas told that it shouldn't be more than an hour. At 2 PM, I was told that the car was going in the back. At 2:40, I checked in the back to see how it was going, and the car was sitting there, with no mechanic around. I decided to drive out, since I had no confidence in the place.