Firestone service is Absolutely Horrible called to make an appointment they said I could bring it in, came in at 11am due a tire leak as well as a rotation on my tires I just bought from them last year. At 3:50 I missed a call from Firestone at 4:15 I call them back and was told they couldn't do the rotation because I bought the tires last year and they couldn't fix the leak but I can buy a new tire. What BS is that. What cheap tires did you sale me last year for all 4 of them to be worn out in a year. Even if I didn't get the tires rotated in a year all 4 tires are worn and then you don't even try to plug the leak. The Worst part about the No Service I didn't receive was my Car sat there from 11:00 to 4:15pm with NO SERVICE Beyond pissed!!!! read more

I was headed to San Diego from the Bay Area when I noticed my alignment being off. I stopped by the Tracy location and Danny took care of me from start to finish. He told me how busy they were that day and morning and as I got my hopes down he took my information and took my car in.. Not only did they have their annual epic sales event but they were booked all the way up until the afternoon but Danny slide me in take care of me got my alignment done and I was in and out in about 45 minutes. I've never been to this location, but if I lived any closer I would. Props to him and his team for getting the job done. I am supporting him 100% so that he can make the presidents Club trip read more

It has been a long time since I have received such great service. Justin and his technicians take pride in their work. If you are looking for a fair and honest quote for tires and brakes go see Justin in Manteca. Ronald T. read more

I priced tires through out town and Firestone had the best pricing. Although my tires were not in stock they were able to order tires & installed the same day. Very professional and courteous staff! I'm so glad I was able support a local business here in downtown Tracy! read more

I am a repeat customer for almost 15 years now. I came in for an oil change and had low pressure on my left two tires. Kenneth H. called and explained I needed to replace all 4 of my tires, battery and wind shield blades. He explained it very professionally. He has a lot of patience and extremely knowledgable about all the products and services. I am happy I can trust my car with Firestone because of Kenneth. Very respectful and informative as usual! As of 08/03/19, I am still 110% satisfied with Firestone Tracy location. Art, Omar and Danny are always honest, professional and extremely knowledgeable about all the services. They don't try to sell service on my car I don't need. They take the time to listen to my vehicle concerns then educate me on the pros and cons. I absolutely love that!! They are extremely honest. I used to take my car to the Honda dealership occasionally and comparing their service advisors to Art, Omar and Danny, I feel they are more knowledgeable and explain in detail what was serviced and what needs to be serviced (they also let me know if it's something I can hold off on or urgent). I am truly amazed and I hope they never located anywhere else because its not easy to find someone you trust with your car. read more

Had an allegedly "bad battery" as determined by AAA staff. Drove the car here, asked for a new battery installation. James took care of it, later informed me that service person, Benji, found that the battery actually tested as "good". They were honest, allowed me to consider not to buy a battery right now ($160 cost). I appreciated their service, time, honesty and integrity. So, I will now wait and see if the battery really is bad or if it was a fluke testing by AAA when my battery went out. Intermittently good prices on tires. Also good coupon deals on regular maintenance services. Check their website! read more

Newer store in downtown Tracy. It's close to my house, so I gave it a shot. People were friendly, I was helped by Marcel. He was courteous and helped me find the right service for my vehicle. Price was decent for the service that was performed, I didn't wait that long also. The place is clean. Overall it seemed very good, and I'll be going back as long as I continue to receive a good deal. I recommend you to give this place a try. read more

Firestone Complete Auto Care - Oil Change Stations Near Me - Tracy, California

Danny, Robert and Eliza take excellent care of my car and are prompt as can be during my appointments. I now feel safe with my car aligned and a new set of tires. I highly recommend bringing your vehicles here! read more

* * * * * N E V E R * G O * H E R E * * * * * I had my car battery giving problem and I saw this place every day while going to work so I thought to stop by and get it checked but my experience was horrible. 1. They have a Free Battery Test banner hanging and right under that banner, these guys charged me $29 to check my battery. 2. It took them 2 hours to finish my battery test. They have only worked on my car for 5 minutes. 3. They have suggested, my battery life is over and needs to get it replaced also suggested me to get some other belt replacement. Where only battery replacement is around $200 and belt replacement is around $150. 4. I have googled battery price right from this place and found a way to cheaper options, drive the car to Walmart and get the battery replaced in $75 which took me around 30 minutes for everything. 5. The agent here suggested me his battery is 5 years warranty where 2.5 years full replacement and 2.5 years prorated. While I was at Walmart, $75 battery I got is 2 years full replacement but they had an option of $120 which is 5 years full replacement + 2 years pro-rated. 6. I have also asked about the belt issue to Walmart guy and he could not find any problem in such an area. I hope you guys can figure out now how this place is robbing you with their prices. Think twice before going at this place, you have all the details about my experience above. read more

I drive for Uber, brought my car to get a oil change, using "CarAdvise" to get my Uber driver discount, such a hassle the CarAdvise app, the employees at Firestone were so helpful walking me through the CarAdvise app, Bertha gave amazing customer service! I will be back:) read more

Danny and Michael are the absolute best. Whenever I have a problem big or small they have helped me. Their customers service skills are the best and their knowledge and work is superb. Thank you Danny and e read more

This is my new tire/service center. I came in desperate with two flat tires, and was attended to immediately. Sure, I had to wait about an hour and a half, however, I did not have an appointment. The Store Manager, Danny, provided excellent service, charged me a great price, and fixed everything. I really thought I was going to be screwed, but they sure made my life easier. I will be utilizing them for service on all my other vehicles, farm equipment, etc. Thank you very much to Danny and his team out there for providing such kick ass service! read more

Please be cautious if using this location at least for oil change. My son bought his first used car and had his first oil change here. Next day his car breaks down. He was in San Rafael at the time. He had car towed to Big O. They did inspection and found oil drain plug was over tighten and cracked oil was leaking and most likely engine issue now. We then had car towed to a mechanic we know. He evaluated the car said engine was blown! He said due to oil loss. You can imagine the devastation to my son. He called Firestone to file a claim. Headquarters called and basically said my son was lying and did nothing. $8,000 down the drain. My son worked so hard to save up for his car and Firestone did not stand behind the work they did. I just don't want anyone else to go through this. The car was donated to kidz4 cars. He had also purchased the lifetime alignment that was only obviously used that one time. Take you car to a mechanic who owns his business they most likely will care about their customers and stand behind their work. read more

Recently moved to Manteca from the bay area while wife was driving with stuff while moving she had a bad vibration at freeway speed,decided to call nearest location Art said they would fit it into their day if dropped off,so dropped off from Manteca at 10 a.m. they called back ready for vehicle to be picked up by 2 p.m.,will be using this location when needed,recommend them for future use. read more

Needed new tires and Firestone made the process quick and easy! They were ordered and delivered the next day and I picked up my car the same afternoon. The manager Danny is super nice and helpful and John/Bertha at the front were so great and answering all my questions! Definitely recommend going to them read more

In the last two years, I have scheduled my fleet of vans for my program at this location. We've built a professional relationship with these guys and I haven't gone anywhere else for oil changes, alignments, tires and more. Shout out to Steve, before he transferred to a new location, and now Danny is the Store Manager.. to Art, Omar, and the technicians John and Mark. Customer service is beyond excellent, these guys listen and deliver 5 stars every single service! Thanks guys! read more

I took my car in to this Firestone on Wednesday last week, and I paid for them to do a thorough vehicle inspection to make sure everything was all good with the used car I'd just purchased. I also asked for my fluids to be topped off, which the guy who helped me said was no problem. When I picked up my car, everything seemed fine; there were a couple things to be fixed, but I wanted to take my car to a shop closer to home in Sacramento for that. Glad I did, too! On my way home, my check engine light came on with two codes - one to do with my battery and one with the thermostat. Now, on my receipt for the service at Firestone, it explicitly says that the vehicle inspection I paid for included a battery check, but upon taking my car to my mechanic in Sac, I find out my battery voltage is low, which Firestone 100% should've picked up on! Then, I notice that my antifreeze is super low too, so Firestone clearly didn't top that off either! My recommendation: don't go to this Firestone. You won't get what you pay for and your car might crap out on you because Firestone puts no care into their work. read more

Don't go there, these guys are Jerks! Went there to get a tire repaired, it had a nail. Before I was even near the tech he was telling me he could not repair the tire, but he had a great deal on new tires. And to top it off, he was laughing like it was a good joke. Not the professional attitude I would expect. If I do end up needing tires, I'll go elsewhere. Too bad I can't give them 0 stars! One more thing, I went across the street to Pro Tires, the tech there inspected my tire and found that the Tire was actually OK, and if it was punctured it could be repaired!!!. Turns out that the problem was with the rim and not the tire! I would have bought a new tire at Firestone and not need it! And Who knows, it would have probably flattened out again... Wow! Never going there again! read more

Great guys, excellent customer service. I ordered 4 federal595 tires with tpms sensors to be mounted on some new ssr wheels for my acura ilx and they did an awesome job. No questions asked and they didn't try to up sell me anything like that other 1 star rating guy. I came back the next day because my tire was leaking air out the rubber seal in the tpms sensor and they replaced it free of charge. I would definitely recommend this place to anyone in the area. read more

My regular guy, Marcel, has been transferred to Tracy Firestone. My loss is your gain! He'll definitely raise the bar on service and will take care of you until you're fully satisfied. I visited to see the new place and got a quick oil change. Not the cheapest but definitely the best! read more

I was pleased with their honest and professional techs. No overselling! This is the only place I will bring my cars to in tracy. All other shops in town for oil & tires do not measure up. I would give 5 stars but it's my first visit. May upgrade to 5 after 3-5 visits. It's very clean inside as well. read more

Firestone Complete Auto Care - Oil Change Stations Near Me - Tracy, California

I'm really surprised Firestone has only 3 1/2 stars. I always get great service at reasonable prices! A Huge shout out to Art and Omar again for always taking care of me and my family & for never selling us something we don't need and always just taking care of my vehicles with great customer service. Can't forget the guys in the back that make it all happen, thanks again! read more

Downgrading for one reason, and one reason only.... Ever since James retired, I'm forever getting a different advisor, two of which I KNOW are not providing honest service. I don't want to keep bringing my vehicle to an establishment that's trying to sell me things I do not need. I don't want to walk in the door questioning your integrity. For example, one advisor told me I needed new tires in Feb 2020. I was pretty sure I didn't need tires. I went home, checked my tires and asked my neighbor to take a look as well. And what do ya know, I did NOT need new tires. Months later I went in for brakes. I asked them to inspect my tires, and explained that if they recommended tires, I would ask them to show me my tires. And what do ya know... tires where nowhere on the recommended services. This month - November - I went in for an estimate on a service, and while I was there asked about my tires..... drumroll... I still don't need tires. This is a second instance like this one since James left... It's to the point where I don't want to ask about a service I believe I DO need until I have time to research it for myself. I don't want to feel this way about a place that's taken care of all my family vehicles since 2011. Makes me kinda sad actually. Not sure what to do about it. Trust has been damaged. read more

We had to change a tire on the Altamont and when they weren't taking any more customers because it would make them stay late- they took us and were super gracious. We didn't have to limp all the way back to Sacramento at 50 mph with angry folk behind us. These. Guys. ROCK. read more

Took very good care of me. I scheduled an appointment one hour away from my phone call and they were able to accommodate my schedule and got me right in when I arrived. Very attentive and thorough with their inspections. I saw them walking customers out to vehicles to show them and explain what was wrong with their cars and everyone around was receiving the upmost respect and best guest service possible. I don't see why this store is not busier than it is because this is a really good team and people need to know these guys are here and will treat you right. read more

Got a flat right outside my house. Being a new resident to the city of Tracy, it's difficult to find a dependable tire shop. I searched the nearest tire shop to my house and this location showed up. As i arrived I was immediately taken care of by the workers! I was also very pleased with the customer service Danny Estrada provides! Only came to replace the flat tire and was not being pushed to purchase their finest tire selection! Got a Firestone tire and said you know what throw on another one so I can be good with the pair! Left with 2 brand new tires for a good price. Shout out to Danny and the technician John! read more

Great customer service and the staff is very knowledgeable. I definitely recommend this place. They are even open on Sundays.

I've been bring our 2 cars here (Toyota Corolla and Chevy Silverado) for the past 4 years. We've received nothing but excellent service and quality work since day one. Steve is our sales adviser and he is always informative and honest with us. Keep up the great work and quality service, we'll keep bring our cars to you for our service needs. read more

Took my dodge challenger shaker to get new tires and an allignment. These guys did a wonderful job. Made sure to take care of my care on a super busy day. No parking available, made a spot for my car to keep it safe. Treated me with respect. Will go back to rotate and any future business needs. Steve thanks for taking of me. read more

Went in with a check engine light on. Left the same day with everything fixed and running beautifully thanks to everyone at Firestone!

I came in on 9/22/2020 and I had SCHEDULED an appointment at 11 am, I ended up leaving around 4 o clock!! Terrible, they had my car sitting there for so long while working on other cars, No point of scheduling! I came in for front rotors turned and steering wheel fluid. So after 5 hours I'm definitely ready to leave and they call me back to pay and it came up to 230.00. I'm not to educated with cars, mind you I didn't even get steering wheel fluid. They charged me for things I didn't need serviced like brake fluid and told me I had a leak (which I didn't ) and waited more time so I'd pay more. I realized this on the way home. Sad to see when people get over on you for a few extra dollars, especially during a pandemic. Never coming back Things got fixed but waiting 5 hours after a scheduled appointment and being over charged is a big no for me. read more

This place is garbage went to have my tire changed and basically got told no and to have someone else do it I recommend not coming to this store also mentioned to my cousin that works for the city of tracy and shes telling a few other people I sure hope this business likes less customers thumbs down to this business read more

I've been coming to this location for years! Danny is the man! I won't bring my fleet anywhere else. I have several work vans and all my employees know this is the location we get all of our maintenance done! read more

Very helpful with replacing a damaged tire under warranty. Fast, friendly, fair. read more

Lol! People say such nice things about Marcel, the honest truth is he makes an excellent salesman. He rips you off with a smile. A good example was when he claimed my shocks needed replacement. I needed to see this for myself so I asked to see it. The actual mechanic showed me the part and told me it was still good. One thing is certain, he will always call you while you're vehicle is in maintenance and try to sell you repairs that are not there. read more

James at front desk is truly an advisor. He is NOT "I just work here" guy. He understands his company's products, asks about your needs and makes you feel confident in your purchases. He makes my car tires purchase a stress free experience. read more

This place is not good.i drop my car yesterday to repair flat because i bought my tire from them so it suppose to be free.i got call this morning they can not fix flat start telling me new tires and my tires has only 34000 on 70000 miles tires.i said it is okay i will get fixed somewhere else because i know it can be fixed.guy get really mad he hang up phone.then i took my car to les schwab by costco.and they fix for free.so no more my business to Firestone. read more

We were on our way home when our cars battery light came on. We searched the problem and found that it was the alternator so we instantly took it in. We arrived an hour before there closing time and they took our car right in despite the fact that all their garages were filled and they had a huge work load. The guys here were great!! Kenneth the manager was super friendly, genuinely empathetic, and went way above and beyond to help us. Since we aren't from here and didn't have our vehicle anymore he insisted on taking us to our hotel. He did this after his shift had ended and refused to let us pay him for his time and inconvenience. He kept us informed on the status of our vehicle the whole time. I would definitely recommend this shop to anyone. We really appreciate everything they did for us. read more

I had a battery issue with my lexus lx so I came by to get it checked out. Hayley helped me out and was very professional. I would definitely recomend coming here. read more

Had an appointment for a tire rotation and alignment. I showed up 15 mins early and dropped off the car. 2 and a half hours later they still are not done.. absolutely crazy. read more