Avoid at all costs! Service is bad. Really bad! Go anywhere but here. I had brakes done, it took two days. I have them another shot for a flat fix and remove a screw. It took 24 hours. Absolute joke. read more

Tried to book an appointment online for an oil change. Got an email saying my appointment was pending and that if I didn't get a confirmation email, I would get a call so We could find a good time. Never got a call or an email. If you can't manage appointments online, don't offer it as an option. read more

If I could give 0 stars I would... on a recent visit to have brakes blead, pads and rotors on a Toyota Highlander... I was originally quoted less than 400... after their so called inspection, I was told the master cylinder needed replaced... multiple brake hoses needed to be replaced... how they painstakingly tried to introduce fluid to the master cylinder... but alas, it was a lost cause... hit with a new estimate of over $1500... took it somewhere else with 5 star reviews... $400 out the door... I received the feedback from the other business that the "kinked brake hose" that needed to be replaced... caliper simply needed to be flipped over.... and that the master cylinder took fluid under normal brake bleeding procedure, with no additional effort... The $119 for a full synthetic oil change was also $40 more than most everyone else... The fact there was one positive review would suggest either they know the people... or they simply paid and didn't ask any questions... You have all been warned... I am seriously debating doing a public service by standing on the sidewalk in front of their building to broadcast how they take advantage of hard working people... read more

Made an appointment for 2:00. Dropped off my car and asked how long it would be was told 45 min to 1 hr... Perfect! 3:20 went to check on my car the guy at the desk who check me in said he would go check . He went into the shop area and you could tell there was something up. One of the techs came up to get a work order and it was for my car ! The guy came back into the office and said they are doing your car now ! It will be 45 min! I said it's been over an hour already . He said we had a guy call in sick .. But u told me 45 min to 1 hr,,, we fell behind ! They forgotten car ... I left ! I hate being lied to! I won't go back !!! I will call the manager on Friday ! read more

Wasn't very happy after an emergency stop at this Firestone. It was closest to my house, tho I have gone to other Firestone locations. I hoped without an appointment and being a Firestone cardholder that I could get someone to look at the car or keep it overnight. It was a simple fix for any mechanic but part of the electrical so I didn't want to fry the car, or myself. They didn't seem very receptive when I wandered in and was told they didn't have mechanics on duty, on a weekday. We never even got to the fact I was without an appointment and it was obviously an emergency. Immediately I felt like I was pretty much being told to get lost and was referred to the location I usually do go to which was 6 miles away. On the way my car died of course and I had to get a tow and add on more expenses, so never made it to Firestone at all. Ended up getting towed to a local referral that did a wonderful job and even found me a ride home with another customer. I wont be back to this location with or without an appointment-emergency or not. Buying tires this weekend and probably will not consider Firestone for them after all. read more

I've always been warned about this company. They've screwed me over before but I took my chances again. Never again will I even think about dealing with them. I took my truck to Firestone in Hazel Dell because their fourth plain store couldn't align my truck with it being too long. I made an appt on Monday to have the alignment done and to have my 37s mounted. I specifically told them that I have a set of used tires that need to be dismounted and remounted. They told me no problem. We'll take care of you. I get there on Wednesday and the first thing he says, we can't mount used tires. Company policy. Now, I'm sure that the guy that booked my appointment, would have known this. Thanks for wasting my time. I took it to the guys at Mr. Auto. With the help of Vancouver wheel and tire(Mr. Auto tire machine is down), they got me hooked up! read more

Called these guys twice to ask about tires. Immediattely got put on hold both times, by different people, and then got hung up on both times. Either poor training or they just don't care...not sure which. read more

Way overpriced! 50,000 mile warranty tires for my Subaru legacy cost $750 for comparison the same warranty tires at Les Schwab installed $420. Now the customer service is absolute crap I dropped my car off at 8AM for a 9 AM appointment, they tried to sell me tires for $1000 because they had them in stock. When I asked for a less expensive option they said they'd have to get it from thier sister store and would be there until 1 or 130. I told them I needed my car by 5PM at 430pm I called to check the status and was told it wouldn't be done until 6 when they closed sho I'd have to pick it up the next day! When I showed up to get mgt vehicle the "manager" complained the the paperwork wasn't done and the he pulled the 19 year old over cursed at him and berated him in front of multiple customers. STAY AWAY THEY'RE A COMPLETE RIP OFF! THE LIFETIME ALIGNMENT IS TO JUST GET YOU IN TO UP CHARGE YOU ON BULLSHIT! read more

Definitely recommended. We blew out a tire and needed replacements during our long trip. They took care of us right away and upgraded the tires that we bought at no charge. read more

These guys are great! Fast, friendly, and priced right!! Don't push sales or extras!! Greatly appreciated and would recommend them to anyone!! read more

Always amazing service and keep me up to date on the progress of my car. Amazing price matching policy on their tires, and great service. Will definitely come back. The staff is friendly and extremely helpful. read more

got a tire replaced with no problems 2 years ago. the guys were nice and the work was professional. i had no complaints

I hate this place very time I come here they say it takes way longer then it should like today they said my alignment would take a hour and a half and made an appointment and it took them a hour after my appointment to even take it back every time they fuck something up like with my girls car I'm so tired of this place once my alignment is up I'll never come back here and plus they hit on my girl ever time!!!!!even when I'm with her have some respect! read more

Amazing service!!!!! Had a little pin or nail in my tire and came in for emergency fix!! Thank you so much!!! Got me to work on time!

Kudos to your service! I should have written this before, as it occurred on Dec. 23rd, two days before Christmas. I was driving home (near Mt. Rainier) from Portland and got a flat tire. Fortunately I was able to get off the freeway and my emergency road repair guy got there in a very timely manner. While I waited I googled tire stores in Hazel Dell and got a private tire repair store nearby. When I drove there I passed the Firestone store on the way. The man at the private tire store told me I needed extensive repairs on the car and he could get to it "next week" and recommended I call a tow truck! He refused to change my tire. I then had the choice of another major tire store chain (where I had been ripped off in the past) or the Firestone shop, which I chose. The service could not have been better! The man with whom I dealt (I apologize for not remembering his name) was so kind and courteous. The service was done in a very timely manner. I had lunch next door while my tire was replaced. They checked to see if my flat one could be repaired, but the gash was in the sidewall, so no. Within a very reasonable amount of time I was on my way home and I have been driving on that tire ever since and have made several more trips to Portland on it. Thanks to your great service I made it home for Christmas rather than being stuck in a hotel waiting for someone to make bogus repairs! Please extend my thanks to the technicians, as well as the counter gentleman. read more

Did a good job with patching my tire. However, they do not carry RV tires and they will not install an RV tire back on your trailer due to liability policy. Here I am sitting in the parking lot waiting for AAA to do something Firestone refuses to do. read more

I don't normally write reviews but I just had to with the experience I had at Firestone! After my car got a flat tire, I drove to the closest place that could fix it which just happened to be Firestone. The guy who helped me, Ron, was the nicest guy in the world! At first he told me it might be a few hours until they could look at my tires, because of the busy holiday season, but after explaining about my tight schedule and not being from around there, they hopped to it immediately and put me first in line! I was so thankful I even bought them lattes as a thank you! After inspecting my tires they found out that the tire was not able to be fixed and because I had a Subaru I couldn't just get one tire replaced I needed to have them all replaced! Bad luck! Ron was so nice and patient and gave me the best service possible! He even held my bag for me while I ran an errand! It is amazing to know that there are still people in this world that not only give exceptional service but also are understanding to a person like me who doesn't understand very much about cars and who doesn't try to swindle me for every penny I got because I don't know any better! If you are looking for someone who tells you how it is and will treat you like the valued customer you are then go see Ron! From now on any service I need I will be going to Firestone in Vancouver!!! read more

Service has always been prompt and good here, after many oil changes, not too mention fantastic specials and a willingness to fit me in, same day . Too bad some of the negative reviews are from folks who apparently think Firestone should drop everything and serve them first. There is something called waiting your turn. Thanks, Firestone! read more

We have always taken our vehicles to Firestone. This Auto Care Center is exceptional on all levels. Doug services our vehicles and does an excellent job. They will tell you what they recommend and what service they would do immediately. I have the utmost faith in them read more

Girlfriend when in with a standard oil change coupon for $21.99 and made her think she needed premium when that wasn't the case at all. Completely took advantage of her and she had to pay $55. Unacceptable service. Won't be using them anymore. read more