Great customer service: Dominic, you are awesome! It's because of people like you that certain businesses stay ahead of the game. I hope you succeed in life to the fullest. Les Schwab, give this young man a raise cause he deserves it!! read more

Quick and friendly customer service. Mechanic that assisted me; fixed a flat tire by finding a screw and patched it up right away! He also checked my other tires and brakes! Excellent customer service! read more

Out of the blue my tire was loosing pressure. I came in and they filled it up. I noticed when I arrived home the pressure dropped. I went back and unfortunately my tire was not fixable. It was now 4:45 on a Saturday (they close at 5pm). Did they assist and get 4 new tires on my all wheel vehicle within 20 minutes? Yes they did!!! Beto was so helpful and by fixing my car I was able to continue my life without waiting until Monday. I appreciate the team staying a few minutes late to get me back on the road. I highly recommend this location. read more

Les Schwab Tire Center - Tires Near Me - Vancouver, Washington

Rolled in and out within an hour (with appointment). Kind and swift service, they patched a nail in my tire I wasn't aware of. Also, has popcorn. read more

It was ridiculous!!! I got my tire fixed (3rd time ) and I got flat at the next day... I come back AND THE GUY "JOSH I " made his best effort to avoid do the warranty for the tire THAT WAS FIXED!!! Asking me for the receipt when the tires were purchased WHEN INRECEIVED THE SERVICE !!! Now my tire is not good anymore after a bad service and because I didn't find my receipt they can not do the warranty!!! It's disappointing!!! And yes... they didn't even put the tire in the ring!... WORST SERVICE EVER! read more

Les Schwab Tire Center - Tire - Tires Near Me - Vancouver, Washington

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I came here to purchase chains for my car since we had a sudden, severe, and unexpected blizzard. While this location didn't have chains that would fit my car in stock, the employee who helped me very graciously offered to check other locations. She advised me of two other locations that had them in stock, and was kind enough to give me their addresses so I could see which would be more convenient. I purchased both chains and cable chains at one of the other locations, and returned the actual chains to this location after verifying that they were not compatible with my car (per the vehicle's owner's manual). The same very helpful employee took care of my return, and the entire process really could only have been easier had they had what I needed in stock at this location. The interior is very clean, bright, and roomy. There's even a popcorn machine, with complimentary popcorn for customers. I'm very happy with the service I received, and highly recommend Les Schwab if you need chains for your vehicle. read more

Les Schwab Tire Center - Bright, clean, and roomy interior - Tires Near Me - Vancouver, Washington

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Friendly but VERY SLOW! Minimal cars in the bays and parking lot and took 4 hours to repair a leaky tire. Last flat tire I dropped off at 8am and they didn't start on it till nearly closing time. Don't bother with an appointment- they don't honor those either. read more

I got a new battery installed when mine gave out. They helped me when I didn't have an appointment so I wouldn't be without my car.

Good service and great people who work here. They have always done a great job on my tires and brakes. Came in today for the road force tire rotation and removal of a nail in my tire all at no charge if you buy your next set of tires from Les Schwab. read more

Les Schwab Tire Center - Great service - Tires Near Me - Vancouver, Washington

Went here to get a tire patch and after sitting for 40min I was approached by a tech who then proceeded to tell me because my tires have minor tread wear on the outside he can't patch the tire and actually has to replace all 4 because that's what's recommended by the manufacturer. At this point he took me back to see the tire and then I explained that I just had my back tire replaced and they were not trying to change all 4, I then went on to ask if this was policy and he said no but it's what your car's manufacturer says so we follow it. At this point I'm pissed off and said look here, your in business to replace and repair tires right? So I just need mine patched and your refusing to patch it because it has minor wear on the tire. He said yep! So then his coworker piped in and said it is policy - of course me being me i said so clearly you don't know your policies so weres your manager? So I went inside only for him to tell me the same thing. He did say they do not have a policy but because it's recommended we follow there policy. FYI- I reviewed my manual and the manufacturer recommended areas and the tires only say this "It is best to replace all four tires at the same time. If that isn't possible, replace the front or rear tires in pairs." As you see it don't say you have to just that it's best to. It also say I could replace both front of all four isn't an option. So why didn't I get the option? So overall if you have an AWD car and it has any and I mean ANY bit of wear on the outside rim do not take it to them. They will not repair it or replace it without replacing all 4 tires. They have no justification or policy in place and literally could care less about your needs. They are only trying to make money. *Positive note-I went down the road to another shop and they patched my tire and sent me off in less than 30 min. Without the stress and full replacement. $20 later!!! read more

Great experience. They were able to get a nail out of our tire in less than 30 minutes. We chose to walk around nearby instead of waiting in the lobby. But if we had chosen to stay, they followed Covid protocols and had chairs spaced out which was nice. There weren't any drinks or snacks either. read more

Simple, fast and average priced service. They replaced my car's tire in a short time and did it for a more affordable price than I expected.

I got a small leak in tire from a nail and I made appointment and it was on time and super quick, didn't try to upsell me or anything ! Friendly at customer service and the patch up was free ! read more

Wheels on the F150 go round and round, round and round all day long. I thought it was time for the ol Ford to get some new shoes. I've been getting tires here for a long time, close to 20 years. The guys came out and took a look at my tires, told me I have another 6 months of life. I love the honesty, I'm not just a dollar bill. They told me my tire size and showed me my options, and I have options. I can stay with the meaty type that makes the truck look extra awesome, but not really practical. Or I can choose one of the more practical weather tires. We do live in the PNW. read more

Les Schwab Tire Center - Tires Near Me - Vancouver, Washington

They don't have time unless you have a appointment. Had to go to another one which seemed to have way more customers in building and they helped me right away. read more

Came in after a couple other local shops told us they had to replace my wife's tires. They gave us honest answer and said we were absolutely fine. We will be bringing all our cars here indefinitely. read more

Drove my truck in for an alignment. After looking it over for about five minutes, I was informed that they could not perform the alignment due to a bend in my frame. Disappointed, I drove home. My neighbor, a service manager for Firestone was outside and I filled him in. He dove beneath my truck, looked things over, took a few measurements and told me that my frame was fine and if I brought it to Firestone, they'd align my front end. Took it in the next day and they had it done in half an hour and provided a detailed description of the work performed. I'll never take a vehicle to Les Schwab again. read more

Customer Service is outstanding!!! Atmosphere is relaxing! Quality job performance

We come out running? More like, we can't be bothered by you pesky customers. These people wouldn't fix my tire despite calling in beforehand to verify they would if I got the tire to them by 4:00 PM. I called in to verify they could fix the tire (about 3:00 PM), rushed to get it off the vehicle, handed it to them at 4:15 pm (they closed at 5:00) and they still refused to change it (despite telling me they would over the phone). I was left with a stranded car that had to be towed. Need anything beyond the standard tire service anywhere close to closing time, forget it. I wouldn't bother calling them either. read more

I went in with my 2014 wheelchair van for a cracked boot. They ruined my car. They didn't know how to work on one of these and they messed up the alignment. My steering is off, my alignment is shot and who knows what sort of other damage they caused. I am appauled. Absolute complete crooks. There is no other word for it. And as a crook always will do, blame the victim. I will escalate this until this shop is fully held accountable. No one there deserves a paycheck. read more

I had a loud sound coming from the back tire area. They got me in with no appointment, found the problem, fixed no charge. I love these folks read more

Why do you feel the need to scam people? I drove my very reliable and in good shape chevy Tahoe to Les Schwab the other day for new tires. As I'm driving away after the new tires are installed suddenly it pulls to the right and starts shaking at speeds above 60 mph. Drove it back 3 times after a tire weight flew off 1 block down the road, they said they fixed it but definitely not. Same problem exists! Funny how my reliable vehicle of many years now just suddenly is all screwed up just because I wanted new tires. These problems did not exist before going to Les Schwab! Stay away, they tell you things are wrong with your vehicle that are not! read more

I've had multiple issues with this location of Les Schwab, first time I went in asking to have my shocks checked because it felt and sounded like they were needing fixed. They came back after a check and said they looked great, no problems! Got to driving around a week or so later and heard a loud pop and one of the shocks went out. Brought it back and asked them to check again and magically now we needed new ones. Another trip after we had got new tires, went to get the rotation done and they had a 3 hour wait. I asked if they could get me down for an appointment and I was told "Nope, but you can go home and set one yourself." When I finally got an appointment set for my rotation, they said they couldn't do it and that I needed to buy new tires. When I brought up the fact I had just bought new tires a year ago, I got a blank look and a "we would recommend getting new ones". I left that location and went to another one to explain my situation and the fact I had just bought new tires, they were able to order me a new set and work a deal with me to get my problem taken care of. This location is horrible. read more

I left a soccer tournament on Friday to find out I had a nail in my tire. I still needed to drive 25 miles to get home. I pulled up a few minutes after they closed but they still came to look at my tire and said they would try to fix it. They were able to patch it and I was able to make it safely home! Thank you for going above and beyond. read more

Just wanted to say a quick thank you to everyone working the morning of 2/2/22. I came in with a flat tire and a giant bolt in my tire. I was there first thing in the morning and was in and out in under 45 minutes and was on my way to work. Everyone was pleasant even though they had a large line waiting for them first thing in the morning. I have already recommended this location to everyone at my work and will be sure to return when I need tires. Thanks again. read more

I had 2 batteries for the truck and one of them gave out and I had a guarantee for both of them so I came back and bought explained what happened and the guy at the desk didn't believe me we argued abit then he just said come back in a couple hrs so I left after 4 hrs or so I came back and yes the battery gave out but the guy charged me around 300 for a test he didn't even mention it then wanted to charge me another 120 to send to the manufacturer to see so they were absolutely sure that the battery actually gave out even tho the guy said that he ran a test he said that if we send it to the manufacture if it's actually broken they will return 120 and we sent it off now I'm waiting for the result. "The guarantee was 3 years and I showed him the paper". read more

Sometimes when I need tires or a car battery I search the Internet for deals, coupons etc. Then I remember why I always end up back at Les Schwab. 1. I talk to employees and I've only heard good reports - one from a person going back to school so he was leaving the company. 2. I like to do business locally and you can't get much more local than Les Schwab and Burgerville. 3. No ticky-tacky BS. For example two years and two weeks ago I purchased a battery with a 6-year warranty; full free replacement in the first two years then pro-rated. The battery failed and instead of prorating which they every right to do they replaced the battery for free. Most tire dealers will warranty the replacement for the REMAINDER of the ORIGINAL warranty. Les Schwab gave me the full six year warranty no questions asked. read more

My parents, whom are in their 80's, came in to fix a leak in a tire. The employee told them a screw went into the the sidewalk. They were told that they couldn't replace just one tire, that all 4 needed replaced at a cost of 780.00. Mind you that the vehicle had only 7000 miles on it. After they told the employees they couldn't afford that they put the tire back on and sent them out , and told them to take it across the street to another parking lot to change the tire. This is an 80 y/o man doing this in the heat!!! After removing the tire, they took it to Hwy 99 tires, bought mounted and Installed a new tire for $46. Came back and put it on for them too. I work in the Auto Industry and used to do $$$ With Les Schwab for wheels and tires, but will be looking for a new supplier after I seen the way my parents were treated. Fyi, my mother was released from the hospital prior to getting the tire looked at... read more

Wait time fibbers . When I called she said wait time was two hours. When I came in she said wait time is 3hrs. 3hrs later my vehicle is still not in the bay. Sitting here watching them turn people away. Under staffed? Just not capable? Sigh. read more

Came in at 6:01 cause need to get back to Oregon and there was a nail in my tire and he let me in and fixed it right up! So kind thank you

Went here Friday asked price on how they can fix my flat tire with one I came with, & swap out my spare. The employee kid tells me around $15 ($16.26) . They were busy so I come back the next morning, got it fixed and they ring me up for a total of $35.00 ‍‍I've dealt wit mf like these a few times‍trying to rip hard-working people off!! Sorry not today bro!! I demanded I'm not paying double for throwing on 1 lousy tire , but he insisted $35.00 bc their charging me for fixing a PAIR of tires‍‍ exactly my point!!! Why? When I'm only fixing 1!! ...i paid $16.26 n left!! FOH with y'all scamming ass's they'll cheat middle-class workn folks to look good to corporate read more

I was very please for the service I got today after I did the tires rotation, the guy who work on my truck notice a leak on my rear shocks and replaced them in 45 minutes . I really appreciate it when people goes the extra mile for you . Thank you . read more

Justin helped my husband out today and he was very impressed with the service he received. Justin provided great customer service, was very attentive and took care of all of my husbands concerns. Very impressive, especially coming from someone so young! read more

Nothing like leaving for work and finding a flat tire. Got into Schwab and they had me in and out quickly despite an 8 person deep line waiting when they opened the door. Friendly and efficient service helped salvage my morning. read more

I watched a manager named Cole bounce from one angry customer who seemed quite aggressive about his tire being irreparable, to another angry guy who was trying to order the wrong size tire, to a nice lady who he was able to save her tire. He handled all situations exceptionally well and was able to greet all of them with the same kindness you expect, never carrying anything over to the next customer. read more

Just walked into my Les Schwab store and am so impressed with the customer service I received. I was greeted with "Hi, you're here for the ball joint, aren't you?" I was like - WOW - he knows me, but how? He didn't ask me my name or look up my service record. He wasn't the same mechanic who helped me last time. He just knew! It was great to be treated like an expected guest! And, I have to say, I ALWAYS get treated so well here. I trust my car to Les Schwab. read more

Orchards Les Schwab has ALWAYS taken care of me. Their business is us. I appreciate so much that I can go in and know I'll be taken care of fairly and correctly. Nice open space if you want to hang out and wait for your car. Complimentary popcorn and coffee. read more

Driving up with my flat, I took note of multiple "TIRE SALE!" signs, and half-expected to be conned into buying a new set of tires. Nope- quite the contrary! I was helped right away at the front desk, but he said it would be about an hour wait before a spot opened up. During my wait, I meandered over to Hollywood Video across the street. Fred Meyer is also within walking distance. The Les Schwab waiting area is clean, lined with padded chairs, and features a wide variety of magazines, free popcorn, and television preset to a sports channel. My total wait time was around 50 minutes- an employee then called my name to return my keys and sign the receipt. "How often do you check the air in your tires?" he asked. "Not often enough, I guess!" I joked. "Try to check at least once a month" he replied. He had me sign the receipt; after scanning over it & failing to find any charges I asked, "So do I pay here?" "We're not going to charge you for that," he replied, "I parked your car right over there!" Awesome! The commercials are true, Les Schwab employees are super nice and they don't take advantage of customers. This is evident by my experience as well as the conversations I eavesdropped on during my wait. read more

Wow, shocked at poor service at this location. Like everyone in the NW, been to Les Swabs all over and they usually are efficient and professional. But this store is not like the others. I have a 3 year old car finally needed tires replaced. Went in on a Monday and made an appointment for 3 days later to get expensive new tires and alignment. The price quoted was the exact same as the new car dealership but I have had a good history with Les Swab and wanted to support a NW business. I specifically explained the dealership had told me that morning I needed an alignment and I had hit some pot holes hard. Showed up as scheduled several days later but the male clerk on Monday had not included the alignment in my appointment, just the tires. The new female clerk said there was nothing she could do because they were full, but I could come other day. Explained this was on them, not me and I didn't want new tires put on without the alignment. So we started to reschedule. While I looked on my calendar, she went to the back and came back and said, actually it was okay, they could get the alignment done if I was willing to wait. Perfect, again said I didn't want to have new tires put on without it. 3 hours later, tires are on, but now they say they can't do the alignment again because they don't yet have the manufacturer's computer software to reset the lane change software on the vehicle. Wow. 3 yeses, we can aligns + 2 nos we can't = I did not get what I specifically asked for. Of course they aren't going to take them off and put the old tires on are they? They wanted the$1100 sale on those. I specifically and repeatedly told them I wanted an alignment and I did not want new tires put on without it. The time to tell me the don't have the equipment was the day I made the appt or when the clerk said they could squeeze in the alignment. Not at the end. No apologies,no ownership of their failures, no offers to mitigate their mistakes. They provided lot of rationale for their actions (new clerk on Monday, tires wont show wear for a while, I can come back a second time- great idea!, the car manufactures don't share the software for 2- 4 year, everyone else but them) and the female clerk has clearly taken customer service training and kept saying "I hear you" when I explained I didn't want to do it her way, I wanted the tires and alignment at the same time, my way. So I guess she heard, but didn't care? Or maybe they are incompetent or I was scammed? Who knows. Go to a different Les Swab. read more

On Christmas Eve, I discovered I had a screw in my tire. I went back to this location, expecting a 2+ hour wait. I was pleasantly surprised to be in-and-out in just over 30 minutes, even though it was a holiday. The repair went quick and smooth, with the technician pointing out a tire that was starting to wear out and asking if I was interested in a quote for replacement. It remains to be seen about my previous review related to price quotes. As a followup to that situation, it turns out that the store doesn't have an ability to reply to written (via US Mail) complaints, and the corporate Customer Service department similarly doesn't address these types of situations. However, a letter to their CEO yielded a response from their executive service team (in this case, Nate). We traded a few emails talking about the pricing concern, and he let me know that I should have asked for a manager on the spot, as they do indeed have the ability to honor mis-spoken prices. As of today, I still haven't heard anything from the store manager (Nate claims they have reached out to me, but no letters or emails were received from them), but it's comforting at least to finally get the response from the corporate office. Although... I feel it shouldn't have taken three letters and their "Feedback About Your Experience" form just to get that response, though. While I will still be cautious about the price quote to ensure no confusion, based on my 12/24/20 visit, I'll be giving them another chance when it's time to get new tires for my car. read more