Firestone Complete Auto Care Service Center was very helpful during my appointment to have my blinker put back into the housing. While inspecting my car, they did find a few other things that will need attention, and they printed out a detailed list with prices so I know what needs to be done in the future. They also recommended taking care of one item during this visit along with my original appointment. Jemil the Service manager was very nice and kept me updated while I waited in the waiting room. I really appreciated the communication and professionalism. I would definitely recommend this location to friends and family. read more

I scheduled an oil change and A/C check but when I showed up they had not logged the A/C check as part of the inspection. They told me their A/C guy was backed up and couldn't do it. I was upset cause that was the most important thing. BUT! They were gracious enough to accommodate me and do the test. Communication problems happen, but it was the way they handled it Jacob came through with understanding and professionalism!! read more

The guy at the counter seemed young and the follow up service and requests took forever to get a response. In fact, several people I spoke to said, they didn't even get a response/call back yet in any info or estimates they requested and it's already been more than a few days. Hopefully they just didn't forget about me or brush me aside. That is unacceptable. Ever since the Japanese guy who I used to see at the counter there left, service seems kinda shady now. Maybe the service is different at other Firestone locations on in the central and leeward areas than this Firestone Waipahu one? read more

I have always gone to Firestone for my tires and today it was so disappointing to have had the worst customer service experience. What tire shop can't order tires? And they didn't even offer to look at the tire to see if it's repairable (I had to then call around other companies and they all offered to look at the tire to see if they can repair it). I also had tire warranty which I felt like is also another reason they just didn't care.. like why offer it to customers when you can't deliver and the warranty was not expired whatsoever. WHAT AN AWFUL AWFUL PLACE. I have never had to put out reviews but just such an awful place. It's stressful enough to have a flat tire, and then to call the place that's suppose to have TIRE WARRANTY for them to not even look to see if they can special order a tire or patch it up!! read more

I recently bought all 4 tires from another Firestone location, and just my luck not even a week later my car alerts me that my back left tire was low. Even after I filled it back up with air, the next day it alerted me again that it's even lower. I couldn't see anything in the tire, but I called this location (because it was closer to me), and asked if they could see me. The gentleman (sorry I forgot his name), told they are all booked but if I come now they will squeeze me in I'll just have to wait a while if that's ok. As much as I didn't want to wait, I had to get this fixed. Once I got there, both guys at the desk were very welcoming and knew exactly why I was there already from the phone call. They did explain to me it could take up to 3 hours due to them being booked up but they would try to get it done before then if they could. I didn't have a ride so o had to stay and wait. Well, these guys are amazing because they got me in and out in and hour and a half! Made me so happy, and I'm sure I can speak for most or all women that we dread coming to get anything fixed when it comes to our car, because we always seemed to get hustled into shit we don't really need fixed. But not these guys. I actually felt comfortable, and was thankful they found the nail in the middle of my tire that you couldn't see. Mahalo Firestone Waipahu! You definitely should come to this location. read more

I Always get great service and always a friendly staff when I get my car serviced here.

Went to get a full set of tires for my toaster, oil change and lifetime alignment. The guys at reception: Jacob and Jamil were helpful, knowledgeable, informed me about options and offered excellent customer service. I did not stay in the waiting area while my toaster was getting worked on, they'd call every now and then to give me service updates and when it was time to pick it up. Initially had my appointment at FS Dillingham, but they didn't have my tires in stock. S/O to Matt K. for checking around and sending me to FS Waipahu to get services rendered. read more

I called first thing in the morning looking if they had a tire on stock as Goodyear didn't have it. Drove 20 mins to find out I have the tech the wrong tire size. Everyone was gracious in assisting me in finding a replacement tire as well as assessing my damaged tire. Althoigh o didn't have a service with them I commend the guys working the front office for all their assistance at a stressful time. read more

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You have to find mechanics through your own personal experience you trust. I've found 2 at Firestone Waipahu per this post 2023 December. Make a reservation in advance for your own good if you want them to service your vehicle. The names are Brock and Lim. read more

Hands down the best and fastest service ever at a Firestone. Tons of parking. Easy to make appointment online.

Brock and the Firestone Team always provides awesome quick customer service and it always goes noticed. Great Job Guys!- read more

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We found a staple in my tire today after pulling over to put air in when the low tire pressure light came on. Drove to Firestone and was able to be helped same day. We were hoping it only needed to be repaired but the staple was too close to the sidewall so it needed to be replaced. Thank goodness they had the tire we needed. The whole service took about two hours. We were satisfied with our service. read more

Firestone Complete Auto Care - Tire repair/replacement - Oil Change Stations Near Me - Waipahu, Hawaii

I was shopping for tires and found some on a tire website. I was able to order them, have them shipped to Firestone and Firestone was going to install them. The shipping was quick and once I was notified that the tires were delivered, I was able to call and easily make an appointment. When I brought my car in for the 8am appointment, check in was quick and was quoted a 2 hour wait. I received a call about 1hr 45min later that my car was ready. Payment was quick and my seat and steering wheel was covered in plastic. Great experience! read more

My experience with Firestone was Fantastic. From Brittni making my Wheel Alignment appointment to Brock checking me in. Fast, Friendly & Professional. Shout out to the tech that worked on my vehicle. They went out of their way to inform me of an issue they came across and recommended that I get that fixed. Thanks for also printing two separate invoices as I requested. Firestone will be top on my list of places to go if I ever need future repairs. Mahalo! read more

ZERO STARS. I used the online scheduler to get my 40,000 mile Maintenance done on my vehicle and they sent me an email confirmation. They later called and asked me what I needed. So I tell them I need the 40,000 mile maintenance. The person on the phone tells me so you just need an oil change. Told him no I need whatever is on the 40,000 mile maintenance. He tells me he doesn't know what's on that. Wow! What a dummy. Doesn't he have cool yet system telling him what that service entails? Or is he just lazy to look it up. Long story short I told him I'll go somewhere. I don't trust companies who don't know what they are doing. And too lazy to punch in the make and model in their system to see. The guy should fire himself. And seek a job as a grocery store bagger so he doesn't have to use his brain. read more

They were basically the only ones open during Labor Day. I hope they got good holiday pay. I had a bit of a tire emergency. They were able to look up my previous history with Firestone and get it squared away really quickly. The gentleman at the front was nice enough to give me some tips about tire and car care, and he even brought a chair outside for me to sit in while I waited. OUTSTANDING customer service, and increasingly rare. Service was also super fast at getting my tire changed out. So all around, the workers there today were awesome read more

After over 20 years of business with Firestone and at this location, I will no longer provide them my business or referrals. The Road Hazard service is a scam. We purchased 4 tires, 4/2020 with 65,000 mile warranty and Road Hazard Service. Well we had a very slow leak in a back tire, so coordinated to get it repaired under warranty. Note: Tires purchased and mileage on vehicle was only 50,954. At time of bringing car in for tire repair today 2/23/2023 was 75,214 miles. So only 24,260 was the mileage put on the new tires. Clearly less than what is considered very low mileage, when less then 10,000 miles a year. Well we were told the tire we brought the car in for needed to be replaced and we needed to pay difference of value. Then were told that the two front tires needed to be replaced, due to wear being around a 2 level, measurement they use for tire wearing. Also, that one of the front tires had a patch. Well why would we have a patch since we had the Hazard Road service warranty...think about it. Basically, we had to replace 3 tires at a cost of $405, when we paid for 4 tires in 2020 for $497. Think about this, is something very wrong here....yes! They have lost my business and referrals...stay away from them, the business practice is very sketchy and questionable. You have been warned and this is the first review of this nature I have done, so appreciate my frustration and dissatisfaction with Firestone. read more

I was having a hard time finding my tire size. I called Firestone and they told me they could get me the tire size I needed. They called me the next day to let me know they had my tires available. I scheduled an appointment, and everyone was friendly, professional, and helpful during the whole process. They also kept me updated throughout the process. read more

When I first got to O'ahu, I would take my car for service at the dealership. I honestly don't know why, it was brand new and I guess I thought that taking it to the dealership would guarantee great service, but it ended up just being too overpriced. I've always seen Firestone right across the street and once I was quoted for more maintenance on my vehicle, I thought it was time to seek other places to maintenance my Mazda. I have used Firestone on the mainland, but I'll be honest, the customer service was always hit or miss which made me hesitant but none the less, I scheduled my first appointment here and I honestly haven't gone anywhere since. Since my first appointment, I've had multiple oil changes, new air filters, got new tires, did a coolant flush, and today I had an emergency screw in my tire fix with no complaints every single time I've gone. The appointment process is easy, I schedule online and select all the services I need, and once submitted, I get an email confirmation a couple days later and a phone call the day before my scheduled service. Check in is easy too, wait time is anywhere between 1 hour to 2.5 hours depending on how busy they are, how many workers, and how many appointments they have scheduled plus walk-ins. Customer service is always good and thorough and they always quote you before services start so you know how much you'll be paying at the end. I always recommend Firestone in Waipahu to anyone who talks about needing to service their car. Big props to all the workers there, even in the summer heat, they're always nice and welcoming. And big thanks for being open during Covid-19. Thank you! read more

From calling to making an appt to checking out they were very friendly and nice. I needed one new tire & it was a reasonable price. One thing I loved was that they were able to mount my new tire onto my SUV and dispose my old one with no extra charge. & they also put my spare tire back underneath my SUV which was not easy for me to take off. Awesome Customer service! read more

Thank you again to Roland, Brock, and all of Ron's Firestone team. My truck battery was giving out, called them, was able to get a time to come in, battery replaced in less than one hour. Outstanding customer service and great prices! read more

This is more to do with make an appointment online. I went online and I chose the date the following day. It gave me options with regards to which hours were available. Chose one and I got a follow up email with regards that my appointment was being processed and I would get another email when the appointment would be ready. I never got the follow up email, and eventually I called and I was told that they were booked up for at least 5 days. Something is definitely wrong with the appointment service online, because it gave me at least 4 open appointments for the day that I chose. read more

If you schedule an appointment online for this business, it is meaningless. You will get a call a few hours before the appointment telling you that your appointment is cancelled, the website doesn't actually work, and everyone with appointments that day scheduled them at least a week in advance. Not the staff's fault. Just poorly managed. read more

Through a mixture of company and personal vehicles I have never had any major problems here at Firestone, they have done work to our vehicles that I would have not known how to do myself but not without small screw ups which is why I am giving them a 4 star. The worst thing I can think of besides some pretty long wait times is when they replaced the clock spring for me on a 2014 Nissan Frontier, during the process they managed to chip a small piece of Nissans. . .decorative. . .cheap plastic off part of the steering wheel leaving a triangular hole. The thing is that they were totally honest and upfront about it, they pulled me to the side and apologized and explained what happened, introduced me to the tech. that unfortunately caused the damage and asked me how I would like to handle it. I told them no worries and ended up super gluing that baby back on. In comparison Another big garage whose name I won't mention, although it may sound similar to uhhh Lood. . .Lood Beer. . .decapitated our hood support stick and said absolutely nothing about it, I discovered it when doing an inspection of their work later (because I have trust issues with vehicles ok, and this didn't help let me tell you) we called Lood Beer and they told us they would run the cameras in the bay, then called us back and apparently the cameras have actually been out for like a month? Yeah. . . Sketchy right? Firestone takes responsibility for their mistakes when they make them which is how I ended up coming back even with personal vehicles, as mentioned before the wait can get pretty long sometimes when they are busy and there have been a few instances where we drop a vehicle off and they don't end up getting to it so we come back another day, however I will continue to come back for the service we have received and the honesty of the staff who brought something that I might not even have seen to my attention. If you are looking to go to a big garage for service and you are worried about the dishonest world of car repair go ahead and check out the Firestone here on Farrington because if they come forward about something so trivial as a tiny piece of missing plastic then you can trust them to bring something to your attention that can cause you harm. read more

Thank you Ashly and the firestone crew for taking care of my tires and hook up!! Amazing job. I will recommend you guys to my family and friends! read more

Had the best service ever today by Donna she was super polite, patient and such a joy to be helped by. I was able to bring in my 2 out of 3 vehicles to get an alignment I was in and out in no time thank you guys for your awesome service definitely coming back again. read more

Firestone Complete Auto Care - Donna - Oil Change Stations Near Me - Waipahu, Hawaii

Went to repair my grandfathers two front tires 6/27/20, The lady who helped us was somewhat rude and seemed irritated. Anyways after we replaced the two front tires , my grandpas TPMS sensor popped up. and my grandpa lives hawai'i kai side so he had to come back waipahu to get it checked out. We went back to Firestone 6/28/20, and we told the lady about the TPMS sensor, told us tire pressure was good and that they don't touch the TPMS sensor and said they could do a diagnostic check for $37. I told her that the TPMS sensor came on AFTER we got it serviced here. Terrible service, also my Dad talked to a guy Ron and continued to argue with my dad. We ended up taking it somewhere else because we didn't wanna deal with them anymore. read more

Waiting area is nice and technicians are good and very honest. They are across of some good food places. Use your Yelp app to see restaurants nearby. Personally, I suggest Waipahu Cafe. Great for breakfast and families. Firestone is professional and have great warranties. Appointments will get you out faster than coming in without one. Although, most of the techs work quick. read more

Firestone Complete Auto Care - Oil Change Stations Near Me - Waipahu, Hawaii

My family (started off with parents) and I have been coming here for years! They have excellent customer service, a clean store, and always gets the job done! Although I live in Mililani, I've been coming here for various car services. Donna and Jason are professionals and always courteous. Keep up the good work Ron T., you are doing an awesome job running this shop! Mahalo from the Suan Ohana for always taking care. read more

Limuel - your AWESOME at customer service..!!!! Friday late afternoon, just got off work and drop doff the wife and realized a sensor in my Mini Cooper says my tire is low - this kid said no problem let me get it for you. Instead of only taking care of the 1 tire he checked them all and made sure they were up to pressure. No $$ no issues no delay on a Friday late afternoon - IN HAWAII thats a big issue.. Nice work kid you should be manager material with that attitude and service... Not 100% sure about the shop BUT Limuel is 110% great... read more

I needed a new car battery, and decided to call around. After looking at reviews in the Ewa Beach/Waipahu area and comparing prices for the battery, installation and disposal of old battery, I was pleased to find a deal with this Firestone location. The other competitors were charging $50-60 more for the same service. No coupon necessary. The person that helped me was the same one that quoted me on the phone. I was happy with the price, customer service and fast installation. I would highly recommend this location and definitely come back or future car needs. Mahalo! read more

Always good service and Ashly delivered excellent customer service. She is very patient with rude customers. She should get a promotion!

Have I written too many reviews on these guys? Yeah, so what. I like these guys and the fact they have stayed in business since I was kid growing up in Waipahu since the 1970's. GEMS, Jolly Roger, Sunset Drive-In, the Sky Slide, Country Lanes, they're all gone, but Firestone Waipahu is still here - one of the last remaining bastions of a Waipahu I knew a generation ago. I took my Ford Mustang in for some engine problems, which they diagnosed and told me that major engine work like they anticipated was something they didn't do. They recommended a few shops, including one in Pearl City where I eventually took the car to. Now, even though they didn't do any work on the car, they were professional in referring me to places where my car could be taken care of. How about that? They took care of me - again. read more

My girlfriend's car was in for an alignment and they couldn't even straighten out the steering wheel while adjusting toe. Pathetic.

I've been coming to this location for a very long time. Their customer service and prices have always been excellent. I usually go online for coupons and have no problems with redeeming them. And I also usually wait while they do my oil change, tire rotation and alignment. They seem to be getting faster - this time I only waited for and hour and and a half! Their waiting area is clean and consists of 6 chairs with TV. They also provide water and cups. Thanks for the awesome service! Although I have to travel farther now, I know know my car is in good hands. read more

Save your money, drive to another location! I usually take my car to the Pearlridge Firestone, I never should have changed! I took my car here on two occasions - the first time, everything seemed fine so I went back. The second time, after my oil change and alignment, my car started leaking oil. When I went back to check, they said sometimes things shift, so when my car was on the jack, when they brought it down something may have shifted - causing a leak that was there before to leak more. However my car NEVER leaked oil previously - ever!! Now, a few months later, I go to get my oil change/alignment at Pearlridge (after vowing NEVER to go back to Waiphau). I get a call from Pearlridge saying that my tie rods froze because it looks like I haven't had an alignment done in over a year. I tell them, no, I've been going to Waipahu every six months. So I call Waipahu, they take absolutely no responsibility, say they have been doing the alignment and can fix the problem (for the full price of course). They said that despite Pearlridges opinion that they haven't done anything and the printout showing otherwise, that tie rods can freeze in a short amount of time and its just wear and tear. Like others said, they cover the incompetence/laziness of employees by their mechanics and shift blame to the customer. STAY AWAY. Drive an extra few miles and go to another location!!!!! read more

Disappointed in the service. Technician scratched my truck rim. They offered a 15% discount on my next visit, keep the discount I will never go there again. read more

Scheduled an oil change appointment a week in advance. Arrived at proper time, 2 pm. Waited until 3 pm for my vehicle to be pulled into service bay. It was finally done at 4:15 pm. A total of 2 hours and fifteen minutes for an oil change. I did not realize that the free courtesy check I requested was slyly changed to a vehicle inspection. WHen I realized the mistake the technician did a lot of talking but did not apoligize. I later called the manager and was offered a refund. This is NOT the place to go unless you have half a day. Will never get any service done here. read more

Stay far away, had front brakes and rotors replaced 2019. Few months later brakes skipping feeling uneven. Took it in and they said I need new rotors??? I complained that they just installed new rotors. Guy calls back and said okay we took care of it. A few months later it does the same. Take it back in and again guy says you need new rotors. Same thing except this time he says we resurfaced it. Again happened and again needs new rotors. Now the fourth time 2yrs later and 20k miles he states need new rotors not covered under warranty. Worst place ever! read more

I only come here to get my tires replaced. Great service. Front desk staff were very friendly and polite and kept the showroom clean.