The service here is awesome! I came in for a brake inspection and they didn't try to pressure me into buying stuff I don't need. I'll definitely get my car serviced here in the future. read more

I dropped off my car so I don't have to wait. Estimated time was 1.5 went back there 2.5hrs later, my car wasn't done yet. Lame excuse was waiting for a part. BS! Oil change finally finished after 3.5 hrs. Courtesy call would have been nice. Not planning to do any busy there again. read more

I got my safety check done today and Ron T. A nice gentleman at the desk was very friendly! I walked in and told him I never had to get my safety check done before I usually had my bf or dad take care of that for me. Ron told me what I needed made it an EASY process, said it'll take an hour but I was out of there in 30 mins!!!! Thank you!!! I had a great experience for my first time. I'll be coming back next year when I need to renew it again! read more

Case1: Went to replace the flat tire. Front girl checked my car , model, size everything inspection and said 137$ something for very cheap tire after a while one guy from garage came and said something I didn't listen. They said tire doesn't match so I have to add more 65$ dollar wtf.I said ok because I had to go work soon and didn't wanted to call out. After about one hour they asked me do I need any free battery check service. I said sure but they charge 12$ said something corrision on it. After1 day of serviced the car start making too much weird noise. They touched and broke something else. Very unsatisfied ? case 2: my other car overheated on the freeway had to towed here . maintainenace lights were on first said 270$ later said this has to replace that has to replace and later said total comes out 637$. I said ok if my car gonna run good After 2 days car tps sign again came up and somone from shop called me if car ok. I said the maintainece sign is still on. went there again guys said psi should be 33 but there 40+ so I fixed it but after 1 day it still shows up. The car got more worse now. make very weird noise quarking hazardios noise from tire/ brake. He probably touched and broke something.Rip this shop read more

Do not go here for safety inspection!!! They will not take your printed out insurance card from the insurance company that I went to personally and picked up ! While every one else will !! Ridiculous, they treated me as if I was stupid here let me explain I don't need you to explain I already know ! Even the insurance company said and the co worker said it was ridiculous!!! Just because I'm not an islander I should not be treated and bullied like this! Recommend you to take your vehicle somewhere else if your not from here!! read more

Went to firestone Waipahu today in my lifted 2016 Tacoma with adjustable upper controls arms. Cashier and alignment tech were very helpful as I explained what I wanted and how to do it. I am prior trained in auto tech and have done numerous alignments myself in the past and know what I was asking to be done was very easily achievable. The tech understood what I was asking and said he would be able to do it. The manager got involved and refused to do it saying that it was not possible to align within factory specs due to it being lifted even though I told them the upper control arms were installed for that exact reason. Manager wasn't even professional enough to come out to parking lot himself and talk to me. I love firestone but this expirerence turns me away for good. Thanks again though to the alignment tech and dude working cashier read more

1 star because i called in for tires and before i can complete my sentence, ron from firestone hanged up on me and never picked up from my call back. Unconcerning service to the public. Thanks firestone waipahu for denying a paying customer read more

Their customer service at this location isn't very good. I use to go here but not anymore due to three bad experiences. First bad experience the guy that cashed me out thought I paid already. I was being nice and told him I hadn't paid so he asked me to pay with cash and I had none on me. I had to drive to my nearest bank and take out money then drive back. I don't know why I couldn't pay with a check. Then on another day I called to ask a question and the guy on the phone was very mean and gave me attitude. Then I went in to get a safety check done and the guy at the front totally ignored me but when another person came in he was super friendly to that person, I think that was his friend. He didn't even tell me he would be right with me. After 15mins of waiting he then asked how he could help me and then he told me that the guy that does safety checks had left already. After these incidents I will not be going back here ever again. I think it was the same guy all three times. read more

Less than a year, gone through 6 tires Because their alignment machine cannot do certain vehicles ( Not their Technician). Nor did Firestone express they cannot align that type of vehicle. It has been 1 year with Hawaiian Tire in Aiea and my aligned is perfect. Tires are wearing correctly. Never bought a tire since with Hawaiian Tire Aiea. Go to Hawaiian Tire 98-025 Hekaha St. Bldg 2 Unit 9 in Aiea. Never again Firestone. read more

Called to find out if they had a tire size in stock. I called he told me they did so I said I wanted to schedule an appointment. I scheduled it for 7 a.m. the following Friday. Fast forward to the following Thursday (The day before my appointment) I call to ask if they honor their online price quotes for tires. The guy says yes bring it in and I ask again to make sure my appointment for the following day still stands and that they do indeed have the tires in stock. Go into my appointment at 7 am and theres a lady in there already snapping that they should've told her they couldn't fix her car instead of making her wait for nothing. I go to the counter and tell the man I have an appointment and he tells me "7 am for *****" i say yes that's me and he tells me "sorry we don't have that size tires let me try to call the warehouse" after 10 minutes on the phone he tells me "sorry they don't have that size either, you should try the following places" why did i call twice to confirm they had them and show up at 7 on my day off for this. ridiculous!! read more

Waited 4 hours for a safety check then they didn't pass it because of burnt out license plate bulbs. They wanted $60 to replace them. No way I'm paying that. After I paid my money I still had to wait 10 minutes for them to bring my car around. Bad, bad service all around. read more

Great place. Service was excellent (Jason G) had great customer service. This place is by far the best Firestone I have encountered. Unfortunately, I had a flat, so I had to come in last minute. They seated me and gave me a time frame(1 1/2 hours). My car was done in 45min(Subaru WRX). They would constantly ask if I was okay, and checked up with me to keep me updated. The representative (Jason G) was excellent at his position, he even recommended me different tires and why. The location was clean and welcoming. More than happy to rate this store 4 of 5. read more

I had to come here for a safety inspection that a different auto body was paying for and this was the only place I could take my car to. After hearing over the phone they accept walk-ins for safety checks I came in last week only to be told they weren't accepting any more cars for the day (although it was still early in the day). I made an appointment to come back this time to avoid any issues with not being able to get my car checked. The representative gave me a noon appointment. When I got to the office at 11:50am and went to check in the lady said that's weird, they usually don't give appointments for safety checks plus the inspector goes to lunch from 12-1pm and that I'd have to come back later in the day. I told her of my experience last week and expressed my frustration and she still said my only option was to come back later or sit and wait until the inspector has lunch. I decided to wait. It was frustrating because not once but twice they were unable to check my car. Safety checks usually only take 30 minutes so the inspector couldn't go to lunch a half hour later? It was before noon when I showed up and I had an appointment. What saved this experience from getting 1 star is that the inspector must have taken a short lunch and was able to finish my car at 1pm so I only had to wait an hour for it to be done. read more