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    Firestone Complete Auto Care

    2.6 (138 reviews)
    Open 8:00 am - 6:00 pm

    Services - Firestone Complete Auto Care

    Tire Pressure Monitoring System repair

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    this the look of a busy shop!!!! 5 hours minimum wait for an alignment WITH AN APPOINTMENT.
    Chris B.

    I set up an appointment through the app for an alignment at 9 am, i arrived at the store 15 minutes prior to my appointment and i was greeted by Joseph the Manager of this store. I informed him that i have an appointment at 9 am for an alignment and he said that the vehicle will not be ready the earliest at 2pm maybe later!!! For an alignment? He said that there was 4 cars ahead of me which i dont see in their showroom and in the bays of the shop and only had 1 tech. So i politely declined and all i got was a sorry about that. Yeah i dont think you are. Just because its a free alignment i get put back in the back burner. They dont care if you took a day off to take care of this, they just want to keep your car as long as they can because its a free service. I will take this to the higher up, better business bureau and the BUREAU OF AUTOMOTIVE REPAIR, because they dont seem to take complaints serious now a days, thats why this business is dying. I want a refund for all the vehicles with lifetime alignment.

    They drained my oil on drop off for my lifetime alignment. My oil % is 70% prior to arrival. And now my oil is dangerously low after i left
    Loyd M.

    Be wary of this firestone business practice. If you do a drop off they can drain your oil, fluids or even drain your battery. And recommend you to have it all done unnecessary. I was there for a lifetime alignment and my oil was drained with 1qt left. They did a "courtesy service check" which is there normal tactic to touch your car and find ways to make unnecessary repairs. My car only had less than a few hundred miles until it was oil changed. So it was almost impossible to have it that low. My oil % was at 70% at the time. Then i see the how they would charge me for the oil which was not factory recommended. They refused to finish my alignment even though it was the service i paid. The workers involved were danny, jose, ray, lino (technician), joseph (manager). Joseph got defensive when asked where would the oil have leaked too. My car has no leaks and was recently serviced at honda. They wanted to charge me for an engine air filter. I have an aftermarket intake? that they wont be able to change at all...So why charge me or even qoute me. Or even bring it up? Fraudulently charged again. They were going to charged me for cabin filter also. That was already replaced by honda 1k miles ago? They clearly didnt check. Fraudulently charged again. I advise for you to stay and watch how they work on your cars. Multiple complaints occur from this shop. Report has already been established with BBB and Firestone corporate. The business model needs to change in this location and it starts with leadership. If Joseph had a honest business practice the shop will have a better reputation.

    Empty alignment area
    Bruce K.

    This place stinks, with an appointment once onsite I was told it would take 2-3 hours because there backed up, the place was empty. Avoid this place all cost. Follow up to LEE S. the owner whose only recourse is asking the customer to email the complaint, none of which includes a follow up by the ownership: Customer: I've been in contact with them all day long with the complaint, I see this is your stock answer to complaints, as an owner what action will you take? Nothing, I ended up going to La Habra and they completed the alignment in 45 minutes. This location continues to provide poor service.

    Ann T.

    PRO-TIP: Go online and make an appointment! Due to being fisted by normie life, unless I get a break, I can only get my car looked at on weekends and boy do they get busy on weekends! I had an appointment for a really early timeslot, 8 AM (which is when they open I believe) and there was already a line of people behind me from the service counter to the door. I don't think there is ever the possibility of having your car looked at and it not costing a pretty penny. But there is a difference between that and a business obviously scamming you *cough* Puente Hills Nissan Dealership *cough*. Firestone lets you know what's up with your car (I literally put the reason of the appointment - unsure and just described the issue), let's you know what repairs are necessary for safety, and what other repairs are optional but can be done at a later time. Many of the issues that I've had for months were remedied fairly quickly in the couple hours that I have left my car here and my car was ready for the road immediately after. If I can drag my car all the way to my car guy in SGV, this is the next best option.

    Alignment Report shows prior alignment that was done at Walnut location on top and alignment that was done at LA location on bottom

    Don't get your alignment done here! We need reimbursement!! My boyfriend took his car in to get an alignment and oil change. We arrived at 10 am. Staff was friendly and courteous and the oil change was done perfectly. Everything took about 2 hours overall. Not bad until we pulled off and made a right turn, we noticed the DBC malfunction light came on and the car was consistently veering to the right. My boyfriend got another alignment two days later at a Firestone location in Los Angeles. The mechanic explained the report he gave us which showed how bad the alignment was done prior which made his job even more difficult and made our service wait time much longer than necessary all so he could make both the wheel and the tires drive straight again. We will never be taking our car back to the Walnut location for an alignment in the future! The LA Firestone mechanic even asked if we had been in an accident because of how bad it was, he could barely get the tire back on on the driver's side! Due to the improper alignment, damage was done to the roters, brakes and suspension. We ARE expecting reimbursement for these damages!

    Awesome new tires.

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    13 years ago

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    13 years ago

    Franky A. At this location offered excellent service despite all the other negative reviews. Definitely will be back

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    8 years ago

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    9 years ago

    way, way, waayyyy over priced & with with that ridiculous pricing you get the worst customer service.

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    Bridgestone S.

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    9 years ago

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    11 years ago

    Update 1/31/16: Firestone reached out to me right away and we reached a resolution to my satisfaction.

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    Page 4 of 4

    Ask the Community - Firestone Complete Auto Care

    Review Highlights - Firestone Complete Auto Care

    I was helped by Richard from the beginning he was very helpful and friendly will be coming back again.

    Mentioned in 16 reviews

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    People searched for Tires 32,538 times last month within 15 miles of this business.

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    Hye-Tech Auto Repair

    Hye-Tech Auto Repair

    (363 reviews)

    Our family's Ford Explorer required a water pump replacement…read more I visited several local auto shops to obtain quotes and was shocked, disappointed, and discouraged at the prices I was being quoted for the work my vehicle required ($5,000-$7,500) Shame on me for not reading Yelp reviews before wasting my time visiting other auto shops. I read the many positive reviews for Hye-Tech Auto Repair and decided to visit them. Upon entering, I was greeted by John (owner) with a friendly, "Welcome, how may I help you?" I explained that my Ford Explorer needed a new water pump and a few other items that other auto shops had advised me would require repair or replacement. While John looked up a few items on the computer to provide me with a quote, he introduced me to his son, Harry, who happened to be in the office. Thirty seconds later, John provided a quote that was $3,500-$4,000 less than the other shops. I could not believe it. John explained that he makes his living and succeeds in his business through repeat customers, and he does not believe in gouging customers for every last penny. He also shared that when he retires, his son Harry will take over the business, and he wants to leave Harry with a solid foundation of loyal repeat customers. It was then that I knew I could trust John and his son Harry. John went on to explain that replacing the water pump on a Ford Explorer was a 10-12 hour job, as it was an internal pump requiring numerous engine parts to be removed to reach it. This was the same thing all the other shops advised me. John suggested that I leave my vehicle, and he would perform a full inspection of the engine and contact me before doing anything to it. I agreed and left my vehicle. The following day, I was contacted by John, who advised me that the water pump did indeed need to be replaced, as it was the source of the constant leaks of the water coolant. I left my vehicle in John's shop for three days. During this time, John or his son, Harry, contacted me numerous times to keep me updated on the progress of my vehicle and also to point out that mechanics had discovered two or three very inexpensive items (under $50.00) which they recommended replacing, which I agreed to have done. All in all, I was and am extremely impressed and satisfied with everything about this shop. I spent much less money to have five different issues repaired on my vehicle at Hye-Tech than what I was quoted to replace my water pump alone by every single shop I visited prior to coming to Hye-Tech. John and Harry are very friendly, honest, and trustworthy. They are also very knowledgeable and experienced, and they offer GREAT customer service and communication. This is my new go-to shop for any issues involving our family vehicles. Thank you, Hye-Tech Auto Repair, for a very positive experience.

    Found a place who could fix my car at an affordable price. The father and son running the place…read morewere friendly. I will definitely be coming back here. Highly recommended.

    TMC Auto Repair

    TMC Auto Repair

    (202 reviews)

    i have a 2012 ram 1500 hemi 4WD i took my truck in for an…read moreEVAP smoke test because i spent about a month straight myself trying to future it out and never could, i spoke to Aaron about everything what was planned out along with that i've had the same "service 4WD" light that has been turning on and off every bump i've hit for the last 4yrs i've had the truck - Martin ended up fixing the EVAP prob by finding a hose that wasn't connected and pulled way out of place, and fixed some electrical plugs on the 4WD transmission but the problem came back a few days later -also before i left the first day TMC ended up washing my truck which was cool the second time i dropped off the truck it was to replace the 4WD transmission actuator completely and it ended up fixing the problem completely, Martin ended up taking me to the back shop and we crawled underneath the truck and he showed me exactly what was going on under the truck and what he replaced everything was reasonably priced out i think, and on top of that Martin ended up teaching me first had a few things about my truck, i'll be coming back here again forsure

    As a first-time customer, I brought my '79 El Camino to this shop because the car was idling high…read more After the service, I paid $500. They replaced my intake manifold gasket, BUT a P0200 engine code appeared afterward. I went back the next day and explained the issue. They told me they had left an injector unplugged and instructed me to clear the code, saying it would reset. The code was P0200, so I followed their instructions and cleared it. The code went away. The next day, I drove the car and it suddenly started shaking while sitting at red lights -- something it had never done in the five years I've owned this car. I checked the engine codes again, and P0200 had returned. I went back again and explained what I had experienced. They then told me that, in order to address the P0200 issue, they would first have to start by checking for vacuum leaks. This is where I became frustrated. P0200 is an injector circuit malfunction code, so I didn't understand why I was being told that I needed to start with vacuum leaks in order to address that specific code. I had already paid $500 for the initial service, and now I was dealing with a new engine code and a new shaking issue that the car had never had in the five years I've owned it. After declining any further service, I picked up my car from the shop. I then noticed a scratch along with a missing piece of rubber trim on my front bumper. I had not noticed either issue before bringing my car to the shop. The shop claimed they did not hit anything with the car, but they are also ordering me a replacement rubber piece. Overall, this was an extremely frustrating experience. As a first-time customer, I came in expecting to have my original issue addressed, paid $500 for the service, and left with a new engine code, a new shaking issue, and damage/missing trim that I had not noticed before bringing the car in. Based on my experience, I won't be returning. I would recommend that anyone considering this shop be aware of what happened to me and carefully inspect their vehicle before leaving the shop. Check pictures.

    Oilmen 2 - No gasket on the bolt

    Oilmen 2

    (285 reviews)

    My check engine light ( 2004 Nissan Frontier) kept coming on and I couldn't figure out what was…read moresetting it off so I decided to go to this shop because I saw it online. They scanned it with their reader and they showed me that it was a misfiring with one of my sparkplugs. They were up-front and transparent saying if it's not spark plug then it would be the ignition coil. They were showing me the difference between my old spark plug compared to the new one. I was able to watch what they do since the beginning and they're very thorough and transparent with their work. After resetting the code and doing a test drive, my check engine light remained off. The new ignition coil was not needed and it was just the spark plug. This shop shows that they're not trying to "cheat" you and upsell you on things and they're true and honest to their work. This place is legit and will definitely recommend coming to this shop!

    Noticed my car wasn't pushing much power while I was driving and I knew something was wrong so I…read morecame here. They did all their diagnostics and they'd realized 3/4 of my spark plugs were misfiring. I watched them take out all the spark plugs and compared the old and new ones. I can't recall the last time I changed my spark plugs that definitely needed to be changed. Once they changed them and showed me the new ones, they were night and day difference. They test drove my car and after 1 week of driving it on the road my car feels good as new. Highly recommend coming here!!

    Victor's Quality Motors - Shop Front

    Victor's Quality Motors

    (586 reviews)

    I had a great experience with Victor's Quality Auto. I needed a brake diagnosis and repair for my…read moreChevrolet Suburban, and they were able to accommodate me early Saturday morning, which was extremely helpful. Victor and his son run a friendly, family-owned business, and their customer service is excellent. They provided an immediate diagnosis, followed up quickly with the price quote and expected completion time, and estimated about two hours for the repair. To my surprise, they finished even earlier than expected -- and they actually reduced the final cost because the work was completed ahead of schedule. That kind of honesty and customer-first service really stands out. It was also clear that they have a lot of longtime customers who trust them, and I can now understand why. I'm happy to say I've become one of those customers myself. Great work, fair pricing, excellent communication, and genuinely friendly people. **Overall, a great experience and a business I'm very comfortable recommending!**

    Victor's Quality Motors IS the best mechanic we've ever had. All the mechanics there are incredibly…read morehelpful, knowledgeable, and will explain the issue your car is facing so you can understand it. We usually work with Mike and he's always welcoming us with a smile! Their prices are also very fair and reasonable. You'll even get an email that contains a quote with options of what they want to do for your car with prices associated with each line, plus the option to authorize them to do so or not. We've worked with dishonest mechanics in the past, but Victor's Quality Motors is a breath of fresh air. We cannot recommend them enough

    Firestone Complete Auto Care - tires - Updated August 2026

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