Oh boy, how i love this place. Very dangerous place if you love cooking gadgets, glasses and…read moredishware. The staff was very helpful and wrapped our purchases well so that they made it back to Hawaii safely. I would have bought more, but ....luggage/carry on restrictions prevented me from doing so. Its a great place to wander around and dream. Nice furniture and decor as well.

I love their drieds. Even more when on sale. Customer service is good. Some items can be pricey…read more Sales can be very good value at times. Beautiful modern, decor

We love Room & Board! While we have had some minor quality issues with a couple of our pieces,…read more their customer service is what makes us keep coming back -- always there to resolve and stand behind their products, which you don't see too much these days.

when me and my friends walked into the store looking for apartment furniture, we were promptly told…read moreby a employee that she would be following us (3 teenage girls) around the store to "make sure we weren't defiling the furniture" Stereotyping your customers based on age and assuming that just because we were teenagers that we were up to no good is no way to draw business. We had every intention of purchasing a dresser for our apartment but thanks to their "customer service" we will not be returning.

Love this store! Lots of cute Asian products!…read more Upon entering they have really cute Asian and foodie themed cards, I got one for my mom. They have a decent size selection of tea that you can purchase by the bag and prices are fairly reasonable. I fell in love with their pen section! Omg the pens were so cute and they were doing a buy 4 get 1 free deal. The pens were about $3 each. They also had lots of plushies, stickers, keychains, and a lot of other nice things!

Cute spot for all kinds of Japanese items. Lots of Sanrio in the back. Their gatcha set up is…read morereally cute too. They have expanded their section of teas and you can get a sample too. I like coming here for their dishwares and if I'm looking for a nice gift.

Such a horrible experience with CB2. The shop in particular does not believe in any customer…read moreservice. You have to continuously change your order. They will not be forthcoming and you have to ask every time about the order status. It looks like you are selling to them rather than them selling to you as they take their customers for granted. If you ask them a question, they will ask you a question in return rather than answering or solving the issue. Never again I'm ordering with them. There are much better options than this branch of CB2.

We ordered some plates and the emails we got from CB2 told us very specifically to use the curbside…read morepickup. We followed these instructions exactly: Park in the garage, press the specific button on the email. We waited ten minutes with no sign of anyone coming. We tried calling the number and it said "Press 1 to talk to an associate," but pressing 1 simply made a robot list the store hours. There was a call button in the garage, which I pressed and got someone who seemed annoyed with me immediately. I tried explaining what happened and he said "This is Crate and Barrel, not CB2," but they have the same garage and as a customer I have no idea what the connection between the two is. I explained we couldn't get a hold of CB2 and he said in a very condescending and sarcastic tone, "Well, have you tried going in there?" No, I tried following the instructions from CB2 and it didn't work! We ended up re-parking the car and going in there, and they gave us the plates. after another bit of a wait. Why have instructions for parking in a garage and hitting a button that does literally nothing? When we brought these issues up (including the unreachable number) to the employees, they gave us a card with the exact same number which didn't work and said "Next time call this number." We told them this is the number we called which didn't work, and they said, "Oh, well we can't change that, that's up to corporate." I am never buying anything from here or Crate and Barrel again.

An absolute jewel of a nursery amidst the hustle and bustle of a busy mall. It has its own small…read moreshop with outdoor plants strategically placed to lure you in to the store. The outdoor is very artistically designed with art pieces and decor. Now you step in, you will be greeted by indoor houseplants for the minimalist to maximalist plant lovers, garden decor and essentials, plant and garden care products, planters and other artsy tchotchkes. Everything is so beautifully placed; it's hard to leave empty handed. If you are a plant lover, enthusiast, hoarder or anything in between, this place is heaven. I bought a begonia maculata (polka dot begonia) at their 50% off tropical plant section. It was $19 and a good sized plant. The store people are super-knowledgeable and friendly. They answered all my questions about tropical indoor plants. Next time I come to the mall, I will probably come here first. :)

Rude salesperson. I left a few minutes after arriving. Nice selection, but it would have to be…read moreexceptional to justify me staying there--or returning. I don't like shopping in places where people cant be bothered to be kind. Unfortunate for them because I have my in-laws visiting soon and was prepared to buy a lot of new plants to spruce up my space.

Absolute GEM of a store!…read more Picked up a tiny plant for my ceramic and loved the vibes and aesthetic. Will definitely come back soon!!!!

I had been driving by this shop multiple times after moving nearby, and after moving again I…read moredecided I needed some plants and pots. The owner of the shop helped me pick out pots for some cactus plants I had and I bought a couple new plants from her as well. She helped me repot the plants too, which was really nice because I was worried about damaging them.

I have to say, this is a beautiful store to walk through. Never been in the store before and…read morethought we would pop in for some window shopping and to see what it was like. There is such a large variety of furniture to look at. The way they set up each floor is like walking through multiple dining rooms, bedrooms, and living rooms. If I remember correctly, I believe there are 5 floors. They even have an open rooftop with outdoor furniture and a nice view of University village. There are stairs but also an elevator. There was someone who greeted us as the door, but after that there appeared to be no associates walking the floor. Maybe it's be reservations? Unsure, but it was nice to be able to peruse at our leisure.

I love RH. It was incredibly easy to set up an appointment with an interior designer, and the…read moreexperience was seamless from start to finish. I brought in a blueprint of my home with exact measurements, and the designer created a life size layout to help me visualize everything. Being able to customize every piece and see material samples in person made the process so much easier. Furniture delivery was quick, and the space is pet friendly, which I appreciate. The interior designer helped me select everything for my living room and kitchen, and I couldn't be happier with how it all turned out.

Great experience! Very attentive and friendly, made the process of ordering a new sectional fun and…read morepersonal. We went in to check out all the different pieces and find something that is not only kid and pet friendly (3 kids, 2 cats, 1 dog!) but also stylish and comfortable. We ended up getting a custom sectional with machine washable (!!!) covers that is perfectly suited for our space. Jenn helped us pick out a great fabric with our needs in mind, helped us plan out the space and pick out something great for our family. I loved the quality that I saw in store, the customer service has been excellent and I cannot wait to get my new sofa! Definitely recommend!

This review is based on my mom's experience with this store, their employees, and their delivery…read moreprocess. She spent thousands of dollars on a couch, a bench, and other living room pieces. Her original delivery date was scheduled for mid-September/October for the couch and early November for the bench. It's now November, and she still doesn't have her couch -- and the bench has been delayed until December. The delivery team was supposed to bring the couch on Tuesday but claimed they couldn't find her house and simply left. After hours on hold and speaking to multiple employees who all gave different answers, she was told it would be delivered Thursday -- only to now be told next Monday. We're extremely disappointed. My mom even planned ahead -- we took back the couch she'd been borrowing from us on Monday, expecting her new one Tuesday. Now she'll be without a couch for a full week. That's unacceptable after spending this much money. I warned her about this store because of their terrible delivery reviews during Covid, but we were assured by an employee that those issues were in the past. Clearly, that's not true. For a store this expensive, the customer service and logistics are shockingly poor. You can easily find better quality furniture, lower prices, and far more reliable service elsewhere. Save yourself the stress -- do not order from here.