My LG dryer stopped to work and I made an appt for a service call for the following day. Alex came…read moreon-time and texted me his arrival time prior to coming. The diagnosis was fast. Alex provided a clear timeline and quote for the fix. We eventually decided to buy a new dryer given the current one is already at its 10 year mark. And Alex proposed to waive the service charge!

Made an appointment to have our LG washing machine looked at. Alex showed up promptly. Actively…read moreworked on the machine, gave us his opinion on what the issues might be. He was honest and stated he could not be absolutely sure the exact problem. He was quick, efficient and with integrity. We appreciated his style and professionalism. Will use again

I have a 10-year-old built-in Thermador fridge that initially had a defrost issue--it was blowing…read morehot air and warming up. Vadym came promptly and fixed that issue with no problem. Later, I had another problem as the fridge started making an odd noise. Initially, Vadym suspected it was the compressor fan, but the issue persisted. This issue had actually been lingering for a long time, I had at least four or five other companies came to diagnose the noise issue, each offering different quick opinions--some barely inspected it and suggested immediate part replacements, others insisted the fridge needed to be pulled out (which is a big job for a built-in unit) and fix from the back of the fridge. But none felt confident, they all rushed to conclusions without a proper diagnosis. Vadym stood out by taking the time. He thoroughly examined the fridge and, when the issue persisted, he consulted his network instead of guessing. Eventually, he figured out the noise was caused by the condenser pipe and water pipe being too close, which caused vibration when the compressor kicked in. In the end, he fixed it. What I truly appreciated was his commitment, he didn't rush to a quick guess; he invested time, asked for input, and returned until it was resolved. I would highly recommend Vadym and Metro Appliance to others.

Alex was great! He was obviously very knowledgeable about our Subzero wine fridge, and explained…read morethe pros/cons of the "bandaid" fix we asked for (that is, fill with freon) vs. a much more expensive permanent fix. Communication was very fast and service was prompt. We have used Alex several times for different appliance and he has always been great - straight shooter with a fair price. Definitely recommend.

Refreshing to find a service you can actually trust. I had an issue with my freezer and couldn't be…read morehappier with the service. The repairman was incredibly transparent -- he clearly explained what the problem was, which part was broken, and honestly evaluated whether it was even worth replacing. What stood out most was that he wasn't trying to upsell me or push for unnecessary return visits. He genuinely had my best interest in mind. Highly recommend!

I was looking to get my dishwasher repaired. Sergei replied to my request and was super honest…read moreabout not being able to find the part for me. I have searched for the part myself on the web and did not find any place that still carries it. I had follow questions and he continued to reply professionally and educating me at the same time. I hope I don't need repair soon but if I do, I will definitely reach out to Sergei. He gave me his valuable time to make sure I get the right work for my issue. Thank you Sergei for your time and honesty.

Max was phenomenal, helping us diagnose a dishwasher's failed water inlet valve. When putting the…read moredishwashing back into place, he also fixed a substantial gap between the top of the dishwasher door and our countertop - fixing a prior botched job. He sent us the most detailed, professional notes on the follow-up repair, and will promptly return the next day with the part and fix. Thank you, Max!

They did wrong diagnosis but returned the diagnosis fee when I told them…read more Fast to schedule but I do not recommend.

I reached out to have my Breville microwave serviced because it randomly stopped being able to…read moreheat. Oleg showed up right on time, was super kind and professional, and made sure to answer all of my questions before he left. My microwave is now working GREAT with a brand new magnetron installed at a fantastic price! Thanks again

In January we had an error code on 1.5 year old dishwasher that prevented it from draining. We had…read morean appointment within a day or two of the request, and problem was resolved quickly and professionally, and a very reasonable price. Thank you!

John Baumann at All-American Appliance Repair is the real deal…read more We had a Viking range issue that had been haunting us for over 18 months -- an annoying, constant clicking sound that multiple service companies couldn't figure out. One company did diagnose it, but their estimate was so high it didn't make sense to move forward. Enter John. He came in, quickly understood what was going on, and got straight to work. I had already sourced the OEM parts (venturi burner bases and a spark module), and he handled the install cleanly and efficiently. No upselling, no guesswork -- just solid, knowledgeable work. The result? Problem completely solved. No more clicking. The range works perfectly again. On top of that, he noticed and fixed a slight leveling issue with the range while it was pulled out -- something we hadn't even asked for but really appreciated. Pricing was fair, transparent, and exactly in line with what he quoted. After dealing with multiple frustrating service calls over the past year+, this was a huge relief. There's a reason All-American is Viking "Gold Star" rated -- John absolutely lives up to it. Would not hesitate to call him again.

Professional friendly service - they got the job done. John was very knowledgeable about our…read moreappliance, evaluated the situation, considered the options, and repaired our Dacor oven. Chanté was equally as professional and helpful when I initially called to make an appointment. Thank you All American

Super PROFESSIONAL!! Top notch! Ray, the technician was…read moreclearly one of the most experienced pros I've ever encountered. He didn't waste time or words -- just immediately started investigating my washing machine problem. He identified the issue within a minute (literally!), then proceeded to trouble shoot. He located the panel at the back wall (which I'd forgotten about), and miraculously figured out an immediate solution. The whole service took a matter of minutes. So fast! So effective! Top pro here who knew exactly what to do. Because we have a stacked front-load setup in a closet, a second guy came along too. Both immediately took off their shoes outside the front door. They were both exceptionally courteous and answered all my questions. I had actually called another company (who have a top rating on Yelp surprisingly) who came out the day before. It was exactly the opposite experience: unprofessional, almost hysterical, imagining the worst but not actually doing anything useful. No comparison to 10x and Ray. Night and day difference. I also want to add that 10x was more affordable than the other company too. Plus they didn't waste my time as the other company did. I had booked the service on Yelp as a Project. I sent pictures to explain the setup. Sean who responded and set up the appointment for me was an utter professional, very responsive, and helpful. If you are looking for appliance repair, this is the way to go. Exceptional, fast, expert service, delivered with courtesy, respect, and care. I highly highly recommend them. Thanks so much, guys! Plus I know who to call next time.

They are responsive, professional and do a good job. They have repaired my washer and drier and…read morehave done a great job on both. They respond very quickly and seem to have people in one to two hour distance. This really helps because these machines cause problems when you least expect them. Overall great experience with them.

The installation was done okay but the technician cut a few corners. I'm not confident the…read moreapplicance would hold up for a long time to be honest.. EDIT: the company started harassing me after I posted this review.

I originally wanted to give Lev 2-stars. However, Lev is the type of person who stands by his work…read moreand that's **really rare** nowadays so he deserves 5 stars. Read on... I have a three column Thermador fridge setup: A freezer, a wine cooler and a fridge. My wine cooler broke down after only 6 years. Lev agreed to come and replace it with a new one. When he took out the entire unit, we found that huge amounts of rust had formed between the wine cooler and the freezer. Lev told me he has never seen anything like this before and could be due to some leak. He fixed the rusty part of the freezer (still working) for a nominal fee and installed the new wine cooler. Fast forward 3 weeks, I did a small test by sliding a piece of cardstock in between freezer and the new wine cooler. Low and behold, it came out all wet. It turns out when these fridges are installed less than 6 inches apart (which is the case for almost ALL column installations), they need to have either insulation or a heater kit in between to avoid condensation. Thermador did not tell me this (because they don't know how far apart the fridges will be installed) but they said Lev, as an installer, should have known. When I talked to him, he said he has never seen that part installed but since it was causing problems for me, he would come back and install it for free! That's why he gets 5 stars from me. He was the only good part of this whole 3 month ordeal with Thermador.