I've used these guys three times over last 10 years or so. For 2 of them, ocks hit windshields, it happens. Both times, they coordinated with insurance, did the work at my location, super easy scheduling and work done. For the other time, back glass got broken, and I paid for that one out of pocket. It was a job that had a paint scratch involved, so I got a quote from one of those nationwide body shop type places. First calls cost out of pocket was just about exactly half of what the "big" place wanted. And less hassle. This is a glass place only, so I got the scratch done by someone else, but they handled the glass same day, super easy. Just use them - they are easy and do a great job. read more

What went well was everything ! Pat does what he says and that is a rare quality in business today

Effortless and professional. I had a chip in the windshield of my Tesla Model S. I called the insurance and First Call was recommended. Got an appointment the next day. They started on time and handled the paperwork. Chip was repaired to my expectations. Would go to again in the future if needed. A+ service. read more

These gentlemen are true professionals - they were able to do my window repair at a very reasonable price. Would highly recommend to anyone who need auto glass. Nice to find a buisness with such great service and ethical pricing. Five Stars read more

First Call Auto Glass - Auto Glass Services Near Me - Oceanside, California

My windshield played catcher to a rock on the highway and it would definitely not buff out. So I called around and found First Call Auto Glass. The owner and staff were friendly and the price was reasonable. My windshield was able to be replaced in a timely manner. Shortly after we had two major rain storms here and I am happy to say, no leaks! The owner came out and greeted me & my pup several times while we waited. read more

First Call Auto Glass - It'll buff out, right? ;-) - Auto Glass Services Near Me - Oceanside, California

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Pats a great guy and took great care of the glass and frames of my 64 Falcon The family owned and operated business makes doing business a fun and rewarding experience I would never go anywhere else for all my glass needs read more

Great service. That's all I can say. I called multiple places and this one was the easiest to talk to and I felt the most comfortable going to. They were great. read more

I These guys are the BEST...!!! They got me in and took GREAT care of me...!!! And they were super quick about it. THE BEST...!!! read more

all around best place for glass repair either at the business or at your place .. had both done...thank you so much..

Great service and fast to get the job done. Would recommend to anyone that needs their windshield fixed ! read more

This shop was recommended to me for my daughter's Toyota 4Runner window which was off its track and would not stay rolled up. Our regular repair shop had her vehicle for 2 days, could not fix it and still charged us around $67. Brought the 4Runner in this morning (I contacted them yesterday to arrange this) and they were able to diagnose the problem and repair it in less than an hour. I happily paid the $150 and when we went out to the vehicle saw that they had also cleaned the window. Excellent work and customer service! read more

2007 Toyota FJ Cruiser windshield replacement. They not only had the best price in town (I called 4 places in Oceanside) but they had it done very quickly. If you have one you know what that means. Great shop, friendly staff, the kind of people you want to leave a review for. read more

First Call Auto was amazing! Everyone was super nice and helpful from the start. When I called, they clearly explained everything I needed--including the fact that my windshield sensors had to be calibrated, which no other place even mentioned. They got me in fast, worked with my insurance, and made the whole process really easy. What could've been stressful turned out to be no big deal thanks to them. Highly recommend! read more

Great company. Fast service at an affordable prices. I had to replace my passenger window in RAV 4. Anthony did a great job. Very welcoming atmosphere and excellent service. Highly recommend. read more

Betty Gastelum and her team did a great job replacing my windshield trim, which had rotted away after years of use. They were super friendly, helpful, informative, completely upfront with what I could expect and how much the repairs would be, and Betty even dropped me off at my home while the repairs were being done. Really appreciate their wonderful customer service, and my car looks great -- don't know what I waited so long to have this done. Highly recommend this company! read more

I came into their shop today to get a nick on my windshield fixed on my new (2012) car... Tyler came and looked at it and said oh it's already been attended to... I was so impressed. I'm a 78-year-old grandmother who could've easily taken advantage of... I want to praise him and the owner for having an honest business read more

Figured I post a new review since it's been some time since my old one. Betty and the crew has done it not once, but twice for me this month. The Tesla was taken in for its second windshield replacement after 120k miles since they originally replaced it. However, that lasted me 500 miles until another rock was kicked up and broke the replacement... Betty and my insurance handled the 4th replacement with no pain or stress than the third one, 500 miles ago. I can't thank her and the crew enough. They truly go above and beyond, words could not describe their care and quality of work. read more

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11 year later we used First Call again to replace a very cracked windshield in a fancy electric vehicle with a complicated sensor system. It took a few hours but they did a great job. Insurance works with them and recommended them too which was funny because it was who we were going to call anyway. Very friendly! read more

These guys know what they're doing! I had a crack on my windshield, and while other shops insisted on replacement, they fixed it in just 15 minutes. Super quick, affordable, and professional. I'm really impressed and will definitely return if I ever need this service again read more

Forgot to write this little late but this place was amazing one of the best prices I found around the whole county They had me in and out in a matter of hours for a full car tint job including the front windshield The front desk was super sweet guy that did the job was a absolute pro and my car looks amazing Thanks guys bring your car here if u want the job done right at a fair price read more

I had my car tinted by First Call there were some installation issues. They were quick to make things right. If you are looking for great work done and a good price, this is the place. read more

As a mechanical engineer, I tend to overanalyze things like windshield installs, but these guys earned my trust right away. Scott, the installer, spotted a subtle defect in the middle of the glass and didn't hesitate to make it right. He was back the next day with a new windshield, no questions asked. I would not have noticed that flaw untill weeks later and stared at it every time I got in the car. Thank you for your integrity, Scott. I won't go anywhere else for glass work. These guys deserve every bit of a 5-star rating. read more

such a great place to get your window fixed friendly people betty is such a nice person as read more

Come here. Great service, great customer service, and a bionic dog that will beg you to throw the ball (and he listens too) Called 6 places for glass. All were logged and not able to do it. This was my 6th and shouldve been my first. ARG sent me. Called at noon they called back in 30 mins saying they got windshield on order can get you in at 2-4pm. Didn't expect it to be so quick and was up in LA so had to crunch 4pm. Got it there, they got it done and i just said if it needs wipers go ahead n do em. They do have competitive pricing (safelite was 310 for just the windshield and 390 with 81 off so 309 for free wipers.) i just paid what they said as they were the only ones able to do it. read more

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If you don't go here, I feel sorry for you. This is a perfect five star business. I was driving on the freeway, and my window was hit by a rock. The OEM windows for Toyota Prius's are absolute trash. I can't imagine going anywhere other than the first call. Betty and her team are amazing. They consistently have gone out of their way for me. They calibrate the lane departure free of charge. They have a comfortable waiting room, offered me a beer, coffee and the place is amazing. No, they did not pay for this review. I just support small business, and I love to see a well run business. Lastly, for me my car transports the most valuable things in my life. My wife, and my two kids. There's nothing that I wouldn't pay for their safety. The windshield is critical. I have gone to First Call twice. read more

First Call Auto Glass - Coffee - Auto Glass Services Near Me - Oceanside, California

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So far so good I was very pleased with this company's service I called them and they were there for me The gentleman Anthony was very pleasent and he change my car windshield as he promised in less than an hour Venesa who took my calls was super kind and understanding I did not check other places for better cost. I just accepted what they code me so I have no idea how reasonable was the price Over all I liked doing business with them I was told that I have lifetime warranty on the windshield glass read more

AMAZING!!! Is this place even real?!! From my initial "quote call" with Vanessa to me driving away with a new, perfect windshield what was $100 less than anywhere else, I am blown away! I come in for my appointment and Vanessa welcomes me and asks if I'd like coffee or to watch television! She puts "The Office" on for me and is so genuinely friendly while I wait. She also asked if I needed the wifi info and promptly shared that with me! Thank you for all that, Vanessa! Betty also works in the office and is HILARIOUS and so much fun to listen to, and speak with! She and Vanessa are freaking ADORABLE! And Devon, thank you for letting me know that work had begun and how it was going, and when it was finished. Wow! You guys remind me of the old days of genuine, kind customer service! You Made me feel like family AND saved me a lot of money! Much appreciated! I will be sending everyone I know that needs windshield help straight to your door! -and for the little pie! read more

First Call Auto Glass - Perfection! - Auto Glass Services Near Me - Oceanside, California

I'm a teacher, and I regularly commute to San Marcos and Fallbrook. I heard something hit my windshield on the freeway (I'm careful not to tailgate, too) and almost immediately saw the tiny crack. Later, my neighbor suggested First Call and I was happy to stop agonizing over which repair shop to go to. They were great! Friendly, comfy couch and a movie in the waiting room, fast service, AND the woman at the desk told me that I could ask my insurance to reimburse me- and they did! It's been several months now, and the repair is holding strong. Very happy, great place. read more

Great customer experience. Easy setup with insurance coverage with their help. Great service.

My experience with First call could not have been better. I needed a full windshield replacement due to a rock hitting my windshield. Betty made me feel so comfortable, answering all my questions. We nailed down the claim in everything in probably 5 minutes I kid you not. Someone came out to the house the very next day. The job was done beautifully. Efficient , good humans, and done with quality. It really doesn't get much better. Thank you 1st Call! read more

Thank you for your professionalism and excellent quality work!! I needed a windshield and my sister Sharon recommended them. From the first call with Pat then speaking with Vanessa ...to completion by Devon I was very impressed!! Windshield was installed the same day! Devon completed the job promptly and everything looks great!! read more

Stopped by First Call Auto glass and definitely received Outstanding Service & Quality. 100% satisfied with the work done on my vehicle(Tint). Highly recommend Choosing First Call auto glass for quality Tint or even Auto glass Thank You read more

My experience at First Call was an absolute nightmare. I've noticed most of the positive reviews are through insurance claims. I wonder if people would have different experiences paying out of pocket. Between my experince working on vehicles in the Marine Corps, working on my own classic cars, and moonlighting at a local hot rod shop, I know what goes into quality automotive work. I brought my 1965 Ford Falcon in, and spoke to the owner, Pat, about replacing the weather seals on all of the windows, Pat told me to order the rubber parts and let him know when they arrived to schedule an appointment. He told me to order from Steele Rubber, because he said they were the best in the business. After the new rubber parts arrived, I took my car to Pat and had him inspect everything. He said the parts were all good, and estimated me $700-$1,000 in labor. After spending $1,100 in parts alone, I wanted a professional glass shop to install the rubber, because I knew if I made a mistake installing it myself the rubber would need to be ripped out and reordered. So I accepted Pat's estimate and left my car and the new parts with him. After having the car for about a week, Pat told me it was ready to go, and charged me $900, which was perfectly in-line with his estimate. I picked up the car that night, paid, and immediately noticed a loud whistle coming from the vent windows on the drive home. I texted Pat about it, and he said they should have test drove the car, and to bring it back the next day for them to fix. I dropped it back off the next day. After about another week, I was told the car was ready to get picked up, but there were some issues. I was told it was still leaking water down the A-pillars where the vent window frames met the rubber. They didn't know why it was still leaking, and blamed both the rubber (that they recommended and inspected), and said my doors might not be aligned (they're fine). When I went to pick it up the second time, they added extra foam to the leaking area in an attempt to seal up the leaks. Their tech had me sit in the car while he water tested it with a hose. Within about 30sec, water was not only leaking from where they said, but also through the vent window seals, and in multiple locations along the top of the windows. The car now leaked worse then when I brought it to them. Pat wasn't there at this time, and his tech told me to contact Pat the following week to figure out where to go from here. I called Pat a few days later and asked him what the best course of action was. He said he didn't want to keep wasting labor hours trying to fix my car, and offered to give some of my labor cost back. He offered $500, and I told him I would need the full $900 back. I understood that I was TECHNICALLY responsible for the $1,100 in parts, but I now have a car that is worse than when I brought it, so I will need a full refund of the $900 in labor. Pat started yelling and cursing at me over the phone, saying that I didn't value his work, and I don't know what I'm talking about because I don't work on cars. (Even though I was referred to him by the shop I literally do work for.) I tried to reason with Pat, but he just kept yelling at me, said if I didn't like his $500 offer then I can sue him, and hung up on me. I let things cool off for a few days, then showed up at First Call in person to try to come to an acceptable compromise. I didn't think it was worth all of the hassle of going through court, and offered to compromise at a $600 refund. Pat just kept saying $500 or sue him. I continued to try to reason with Pat as he called me names, cursed me out, and told me I don't know what I'm talking about. After taking quite the abusive chewing out, he finally pulled $600 in cash out of his pocket, slammed it in my hand, and told me to never call him again. After all of this, I still have a car that leaks worse than when I started. After my awful experience, the shop I work for has stopped doing business with First Call also. I've attached photos of the terrible work they did. read more

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Simply the best! Dillan repaired a large divot in my front windshield that was borderline to needing to replace and the result was almost undetectable. I was astonished, a true craftsman. The office staff and owner are friendly and a pleasure to do business with. read more

Totally failed to meet their own timeframe to replace my window. The customer service team is great and tries to resolve issues, but it's clear their owner Pats ego or lack of understanding the importance of conflict resolution made a simple situation very stressful. In short I came into replace a broken window needing it in a required time frame. Time frame elapsed and I get told it's their vendors fault and they do it all the time. However no one even attempted to call and inform me of this until after our agreed lead time had passed and I was forced to call repeatedly to get any clarity to new time frames. Ultimately I went in for a new window and left with a piece of plywood with holes in it! The owner Pat literally just walked away from me when I said hey, can you at least fill these HOLES IN THE WOOD you are charging me for? To which he got visibly mad and raised his voice saying "we spent three hours on that". Okay, doesn't meant I should accept or be expected to be happy with your service and your plywood window with holes!? Then he just aggressively walked back to his office (behind mirrored tint) threw his hands up in the air and told one of his technicians he couldn't handle this guy (a paying customer who's had to call repeatedly and get changing information) and left me standing at his warehouse door. Bottom line here is they dropped the ball with terrible communication, poor quality management of their wooden solution and then the infantile interaction with the owner Pat. I'm sure they're good at tints and windshields. I'd just never trust this company again for anything and based on how I was treated (not by the service team) the owner I think he could use a lesson in how to better take ownership of his responsibilities / communication and quality control. $150 for a used plywood window with holes. Says enough. Maybe next time Pat, send the window to a vendor who meets the expectations you set for your company and don't blame them, or get mad at your client because you overcommitted and then didn't communicate while being rude and charging me for a piece of wood with holes. Learn a lesson. read more

I drop off my motorhome on dec 3rd at 8:00am and right away they started working on it it was a very big job. So at 2:30 they called and said it was ready for pickup. Thanks to the staff and the girls in the office for getting me in and out of there . Good job Robert Delgadillo read more

First Call Auto Glass - Auto Glass Services Near Me - Oceanside, California

My windshield needed repair and the Pat and the guys from First call were great. They got me fixed up for a reasonable price unlike the quote safelite gave me. Don't look any further if you need a windshield replaced. read more

First Call Auto Glass - Auto Glass Services Near Me - Oceanside, California

Awesome! Always glad to patronize a local company..these guys wont let u down!!! I was so glad to hear they were willing and able to do my windshield and was finished before i knew it... Thanks again! read more

I called First Call Auto glass and spoke with Betty who by the way was super helpful in helping me make my decision on the tint for my Honda CRV, I told her that I also had a lil chip on my windshield, she said don't worry we'll take care of it, when I dropped off my car I met with the owner Patrick, who showed me an suv parked outside so that I could look at the tint that Betty had recommended for my car, which I thought would be perfect, Patrick said his son Dylan would be taking care of my car, I dropped my car off around 9:30 and i received a call from Dylan around 2:00 letting me know it was ready, when I saw my car I couldn't believe how amazing it looked, I would recommend First Call Auto Glass to anyone who needs there windows tinted or repaired, I can honestly say that Dylan did an amazing job, and thank you for the special treatment on my car your all amazing.... Dolores C read more

Amazing customer service and excellent work! I had my car's windows tinted there and it came out fabulous. We've also had windows replaced there and they are so customer service oriented and do an amazing job. Would recommend to anyone...100%!! read more