I do not recommend this service when in Salem. We called for a taxi and was told it be 5-10 mins…read more The woman took 30 mins, no apologies for being so late. It was pouring rain so we got extremely wet. Then the woman spoke minimal English and when asked to pay with a credit card she argued then had to call her manager for help with credit card system. Paid 9 dollars for the worst taxi ride in my life. Not worth the money or your time.

Terrible company. Driver arrived in personal, not company, vehicle. Dangerously hugged centerline…read moreentire time. Took a wrong exit on a busy highway and actually backed up and put all of us at risk. Horrible experience.

I left a medical appointment today and was expecting a 4pm pick up by Tri-City but it became…read moreobvious by around 4:10 that something was wrong. I checked my voicemail. There was a message from the driver. He said he arrived at 2pm to get me but I didn't request a 2pm pick up time. When I arranged the transportation over the phone with a Mart representative days earlier I could've sworn I told her 4pm. I guess it's possible that I somehow screwed it up. Anyway I called Tri-City to find out what was going on and the dispatcher within a matter of seconds was shouting at the top of his lungs at me over the phone. I was just absolutely stunned. I couldn't believe it...he was just filled with rage. I told him to forget about my ride home and I hung up. I ended up walking 2 and 1/2 hours from Rosewood Drive in Danvers to the Salem Commuter Rail station so I could get the train back to Beverly. I don't know what to do. I'm undergoing treatment in Danvers to manage issues related to Parkinsons and I don't have any other way to get there and back. I've also noticed that the vehicles have no a/c which makes the trip back and forth really miserable. I have to contact Mart and ask if they can stop sending transportation from Tri-City.

The dispatcher is rude and condescending and they never show up when they're supposed to. I would…read morenever use the service again. I would give them -5 stars if I could.

I needed a taxi from Danvers to Salem at 11:41PM and the person who answered the phone said: Call…read morethe other company-Salem taxi and hang up on me. What a service!

Tried asking some questions as I an new to the area. I read the reviews on here which were all…read moregood. The gentleman who answered my call said call back in the morning and hung up on me. Not very good customer service

they are either late or don't show up at all. They charge you different fees for the same ride and…read moreif you don't speak Spanish, you do have a difficult time. I think it would be nice if we could use Google translator or something not everything is bad. I did get a couple of rides with them for a fair price, but the consistency is not there.

Some of the rudest, most unprofessional drivers I have ever come across. Almost hitting parked…read morecars, constantly texting, cutting people off, marked lanes violations, road rage, the list goes on. If you want a safe ride with a courteous driver, look elsewhere.

Was Charged $80 rnd trip from Topsfield to Ipswich!! Driver didn't want to wait 15 minutes while I…read moreordered food. I paid cash. I also gave him $40 tip. Exorbitant prices. Never again!!!!

Other places I use a cab fares are determined based on a meter. When I called a cab in Peabody, I…read morelooked for the company with the best rating and Americab had a high rating. As we were driving, I asked where is the meter and realized the driver didn't speak much English and couldn't really answer the question. I asked the fare and was told $12. I said that is expensive and the driver said $10. When I got to my destination I looked the company up by website and found it charges flat rates not metered rates and the rate was $10. As an ex-cabbie, I do my bit to support cabbies in an Uber and Lyft world but not when they lie about the rate.

Worst taxi company in Salem they consistently tell you that they're going to be there by a certain…read moretime and then they're late when you call to ask where your taxi is they give you another time often they're late for that time it's obvious that the dispatcher does not know how to judge how long it will take for a taxi to be there. The drivers are nice enough and the cars are okay but don't expect them to be there when you need them to be there. It's not worth the trouble when often and Uber is the same price or a few dollars more but often cheaper. You get better service by going to AmeriCab and it's the same price

Driver did not understand English and didn't understand that I had a credit card and charge me $35…read moreboth ways. This camp service is not one that I will ever use again. Please tell them that they should be fair and not overcharge people who are not familiar with a site here on this area