It's been hit or miss with the property managers here but I think most of the issues have been because our HOA board is horrible. I am giving 5 starts to Gina, however. She is always very responsive and helpful in every situation. read more

Kevin from First Community has been incredibly helpful to work with. He's gone above and beyond to help out with any requests we've made. I definitely recommend this company to help out with property management needs. read more

This review is particularly for Gina Delgado at First Community Management. She is a great person to work with. Always response to email, answer questions on time and provide solution. great customer service. read more

I had the pleasure of working with Roley Supernaw, Senior Assistant Community Manager, who helped us get through our closing which required a few revisions to the assessment letter. Roley was super helpful and kind throughout the whole process. While my hair was on fire trying to figure it all out, Roley helped me through the issues and we received what we needed in time for closing. Thanks Roley! Asset to the company! read more

Gina Delgado was extremely helpful in obtaining the necessary paperwork and approvals for my townhome renter. She made sure everyone knew what was needed, directed the info to the appropriate party & kept me updated. The help was very much appreciated. read more

Working with Daniela and Teyha at FCM is a fantastic experience - they have both offered advice and answered questions quickly and kindly, helping to make moving in and navigating a new community as painless a process as possible. read more

Our condo association has been using First Community for over a decade. Never had an issue, Was responsive to service callls and requests for insurance documents etc. Good communication, always sent emails and the sidewalk is clean during snow. read more

First community management is horrific. My wife attempted to communicate with them over the phone and email and they refused to respond via email or call back. Instead of talking to her, they blocked her phone number incoming into the office. Once she blocked her inbound with *67 they answered and then hung back up on her. They charged us for a move out and move in fee on the same day when we were moving out. Whatever they can do to make a buck they do so and refuse to communicate with the owners and we live in a townhouse, not even a condo! They should be ashamed of themselves! The positive feedback on this management company is from people who work there. read more

Gina at First Community Management has been nothing short of helpful. As a first-time home owner, I've had many questions and she's not only been responsive but has provided assistance and quick resolutions. Highly recommend! read more

Our condo association has worked with First Community Management for many years and received strong service. A shoutout to Maxine and Paul from the FCM for their support during my recent condo sale. read more

Amanda provided excellent service as a property manager. I work in the mortgage industry and we had some extensive questions for Amanda and her coworkers to get a condominium approved for our client's loan. Amanda and her team delivered quickly and accurately all information that we requested. read more

Called to request a change in the intercommunication service , was connected to the proper person in timely manner and service was done , Daniela has been helpful and kind and made sure that the requested work is done. Shout out to her! read more

Our 100 unit condo community has worked with FCM for over five years and most of this has been a smooth experience, which is very difficult to have in real estate management. Our CM (Rich Green) and ACM (Roley Supernaw) work extremely well together and have developed a deep sense of understanding of our property and people. It has been a pleasure to work with them as both a board member and owner. Thank you for everything! read more

First Community Management is among the worst in the city, and I've dealt with some awful ones (cough Peak Properties cough). I've lived at the Brewster Building for 9 years. I've been dealing with a leak from upstairs for 2 weeks, this leak caused an electrical problem with my water heater... I've had no hot water for over 2 weeks now. First Community is ignoring all attempts of communication. I will be moving out soon. Avoid them like the plague. read more

Roley Supernaw at First Community Management was extremely helpful in helping us get HOA approval on an expedited basis for some urgent roof work. We really appreciate his help with that project and professional management of our development! read more

This review is for Kevin Rachner - prior property manager of our building in Chicago. Our building has/had gone through many property management companies, and our time with Kevin at FCM was by the most impressive. He was always quick to respond and help in any way he could. Many thanks to Kevin! read more

Gina Delgado was very responsive and went the extra mile to have my replacement key delivered to me since I had Covid!

FCM assisted with managing the finances of the HOA and condo I owned in Chicago. When it came time to sell my property, FCM was very prompt and responsive in providing all of the necessary documentation, and were available to answer any questions I had about the sale. read more

I can't say enough about how positive my experience has been working with the people at First Community and Gina, specifically. This is my first time living in a condominium and I am still learning about the policies and the notices I need to give for various things such as using the freight elevator or service providers, for example. Gina has been so accommodating and patient with me throughout this process and has gone out of her way to make things happen when I inadvertently failed to do my part. This is much appreciated by new owners such as myself as we have to deal with so much just to settle in and knowing that management is there to support us makes a huge difference in our experience. read more

Amanda is very responsive and great problem solver. She puts in work orders and follows up to completion

My relocation company forgot to notify me in advance. Margarate and Gina were super helpful getting me set up for the move-in on short notice. Thanks a lot team! Greatly appreciate the help! read more

This management company is incredibly unresponsive. I'm a condo owner in a building they manage and they don't respond to questions in a timely manner or address dangerous situations in a timely manner. During the harsh winter we lived with ice buildup at the bottom of the stairs with the inability to access laundry or trash safely. This didn't happen over night, but rather over a two week period. It could have been addressed but it wasn't. Also they didn't respond to the repeated requests about was being done. They are ambiguous in responses and have little regard for the tenants of the buildings they serve. You are left at loose ends trying to get clarification on rules and they refuse to answer the phone and speak to people. read more

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Nothing but disappointment from this place. Twice they scheduled visits at my unit only to never show up and never give me a reason why or apologize after I took off work to be home. You can never reach anyone over the phone and will never return your phone message. They seem to just want to get rid of you even if you email. They refused to give me contact information to my own board of my condo association. When I decided to move it was First Community and their horrible service that helped me decide to sell instead of renting so I wouldn't have to deal with them any longer. Upon selling they were even less helpful if that is possible and nearly derailed my selling of my unit. My realtor said they were the worst she ever had to work with. Seems like constant employee turnover and they just want to not deal with any questions or problems. I keep getting notifications and invoices despite telling them multiple times I moved 6 months ago. f you are considering them, just don't. read more

First Community management has always been excellent to work with. They are understanding and don't penalize you with harsh late fees if you are a responsible owner most of the time. I've really appreciated this. read more

I had a positive experience with the management company as they were highly responsive and provided the requested information promptly.

Ever since our board of directors brought on First Community Management- we have seen nothing but insane price increases. I reached out recently with a question and no one called me back. If you can go elsewhere I would suggest it! read more

Nice try, but please don't backtrack and attempt to shift the blame on me for your unfair and unprofessional actions. You displayed the most arrogant and uncaring attitude. You didn't bother answering my email, and when I called, you HUNG UP because you simply couldn't be bothered. And by the way, you are a property manager, not a collection agency, you are not a debt collector, your job is to collect the monthly dues - in case you didn't know that. You were the most arrogant person I have ever spoken with on the phone- I made an honest mistake and admitted I clicked the wrong box, but you DID NOT CARE AND CHOSE TO HANG UP ON ME. I was overdrawn over $6,000 because of an honest mistake - again, you chose to hang up! You had the ability to CALL YOUR VENDOR AND REVERSE THAT CHARGE, and even if that was not possible, YOU CHOSE NOT TO DO ANYTHING, EXCEPT HANG UP ON ME, BECAUSE IT DID NOT AFFECT YOU FINANCIALLY. I HAD TO TAKE CARE OF THIS THROUGH MY BANK. Again, you can try and make me out to be the bad guy all you want, but the truth is you were wrong by treating me like you did. I don't become mad UNTIL I AM TREATED UNFAIRLY AND LIKE TRASH! You deserve no respect from me, ESPECIALLY SINCE YOU OWE ME AN APOLOGY! No threats were ever made to you or your staff, all I did was explain to them how mean and rotten you are - that is not a threat - that was the truth! read more

Maxine was great to work with and provided excellent service. She was quick to respond, friendly and professional. My request was quickly fulfilled. Maxine even followed up to make sure I received my requested item. Great customer service. read more

Predatory fees, not responsive - stay away. First Community Management engages in predatory business practices and has defrauded me of $300 through arbitrary fees. I was sent a form called the Master Owner Information Form to be completed in March and requests for my name and address and emergency contact info. It has a questionable purpose at best and seeing that it was not important, I ignored it. In the meantime, First Community Management has charged me $300 in administrative fees for not completing this form. It is clear that this form only exists so the company can bill $50 administrative fees for every time they send out a notice. The billing of these fees is unclear and listed as 'MOI Admin Fees' presumably so people do not realize that they are being charged an exorbitant fee for not filling out a form that has no purpose and should be part of the normal course of business. Additionally, First Community Management does not perform its role as a condo management company. I tried getting my phone number updated in the intercom system for nearly six months before it was completed. No big deal; it was not that important. What was incredibly frustrating was that First Community Management did not follow up at all on my request. By the time my number had been updated, I had sent eight follow up emails, five of which were never responded to. Completely unprofessional and worse than not having them at all. read more

This team does a great job responding in a timely manner to your needs. Everyone is eager to help you with anything you ask. Courtney always answers my emails and I can tell she has a smile just by her response! I highly recommend their services if you are looking for a management company! read more

Very unorganized Very unhelpful Lack of attention to the properties they manage. I've lived in my place a year now & still looking out my front door at the very issues I was told would be repaired last year. Now conveniently I NEED TO PROVE & show ownership Bc they don't have it... but they cash my check of 420 every month. I'm beyond frustrated & disappointed with their staff & attention to detail. read more

We have had this company for a few years and as of recently I have had some really bad experiences with management. We have had a leak for several months with ridiculously large water bills and it still hasn't been found. Only as of late they did a very unthorough inspection of each unit which took less than a minute. They also have poor follow up when contacted about an issue, and do not follow through as promised. There onsite maintenence staff does not seem to communicate well with the community managers or with the condo owners in the minimal experience I have had with them, and it is very difficulty to get a hold of anyone on the weekends. read more

I've been moving around the country and lived in dozens of cities and condos. I'm very familiar with good Management services. That said--FCM Is the WORST service I've seen in my life. They charge high fees, they fail to manage or be involved in the smallest or large projects, and most importantly--they lie to our board and shirk all accountability and responsibility. I'm not just disgruntled--but rhos is just simply matter of fact. I highly discourage anyone from thinking about retaining their services. read more

5 stars for our community manager John Kinay. Had the pleasure of working with him off and on for 5 years as president of the condo board. Professional, proactive, knowledgeable, diligent, reliable and hard working. I will say that the service was drastically different when we had a different community manager. So my advice to the company is keep John on the team and hire more like him! read more

Even with inflation, our HOA fees are going up 17% which is double. Nothing is ever addressed at the building. Assessment prices are more than the mortgage with an impending special assessment that is outrageous for not caring for and taking care of the building. MOI asks us to provide insurance information, also wondering if this building has insurance. read more

I haven't had much communication with First Community Management, but the times that I have, everyone has been prompt, helpful and considerate. My recent correspondence with Vanessa has been beneficial and an on-going issue has been resolved. Thank you!! read more

I'm new to multi-unit home ownership so I've never had experience with property managers before. But I've had a very pleasant experience working with Anna and Rich at First Community Management so far. FCM is great about identifying group purchasing opportunities to save homeowners money on necessary maintenance. On the couple of occasions that I needed assistance with an issue on my account, I found them to be prompt to respond and effective in helping me solve my issues. I'm very happy so far. read more

I recently had the pleasure of communicating with Zak Pekovic - Community Administrator, for our condo association. He was both responsive and courteous...and frankly a breath of fresh air. First Community please take note of this individual....! read more

IF they respond to emails, it takes ages. But you'll have to reach out several times. Issues such as fixing an intercom issue in the building... I was advised that it will take 1-3 business days. That was in May. It's July now and it's still not fixed. However, if they needed something, I'm sure they'd be knocking on my door every 5 minutes. read more

Very poor customer service. Manager is not responsive and not attentive to owners' requests.