We had an air hygeniest come out to our new home because of musty odors and her air samples showed mold. I'd never dealt with this kind of issue, and emotionally, it's a lot, after having just purchased a home and then finding all these things wrong with it, worrying about the potential effects it could have on your family's health, not to mention paying for all these people involved to fix it. There's the air hygienist (who needs to retest, too), the mold remediation team, the air duct cleaners, water proofers, contractors to repair all the cuts in the house, and you'll probably want house cleaners, too, for good measure. We're talking thousands and thousands. When looking for mold remediation, I started with the list my air hygienist gave me and reached out to three companies who had the best reviews online. I'm so grateful First Priority was on that list. David was the only person who took the time to discuss the issue on the phone and help me try to understand what was going on. I felt immediately better just chatting with him. The others just scheduled times to come by and gave quotes, and during their visits, they couldn't answer basic questions ("I'm just a consultant"), or they were trying to upsell and get us to contract out the repair work when we hadn't even figured out the mold problem! I had to wait a while to get appointments but it was worth having someone who really understood my concern and took it as seriously as I did. David was sensitive to our budgeting issues and line itemed the invoice for us. I would 100% recommend First Priority to anyone seeking mold remediation. read more

I wish there were an option for 6 stars because that's what I would give David! He is an exceptional professional who genuinely cares and goes above and beyond for his customers. For those who have ever dealt with water damage and mold, you know it is an incredibly stressful situation that upends your life. So I wish we had met David under better circumstances, but I'm so glad we found him to do the mold remediation. His meticulous attention to detail, experience, and knowledge alone is enough to hire him, but in addition, he comes recommended by independent highly regarded mold testing/environmental professionals. In addition to all of the above, David is incredibly hard working and did everything he could to accommodate us. We have a lot of allergies in our family so David brought in an extra air scrubber and left all 3 air scrubbers with us to help us out during the re-construction process. He absolutely did not have to do that. He also didn't have to leave up the containment barrier for the re-construction phase, but he did. Because that is the kind of person he is! And because we were in such a bind, David put us in touch with folks to do the re-construction, etc. and helped us managed that process. He also answered ALL our questions promptly, even after he had completed the job. I do not frequently give such glowing reviews, but I truly simply cannot recommend David highly enough! If you want someone who cares and won't treat you like a number AND will do an exceptional job, call David. He will go above the call of duty to help you out. read more

A retiring mold remediation specialist recommended First Priority to me, saying David Novello is the only one he'd ever trust. Luckily I took his advice, because David not only successfully remediated a difficult mold case, but helped us deal emotionally, physically and financially with the loss of our finished basement. He gave us tips on how to clean personal contents we didn't want to discard, and tips recently on how prevent future mold spread. The proof of David's success is that he remediated our moldy basement 4 years ago, and the structure remains mold-free. We are comfortable now going ahead and re-finishing the basement. David is devoted to his work and generous with his time and wisdom. I hope I don't ever have to use him again, but if I did, the only place I'd call is First Priority Cleaning & Restoration LLC. read more

My last landlord insisted that I use this carpet cleaning service when I moved out, so they must be doing something right. The website claims 24 hour service, though when I tried to confirm details at 1:30 am I received no answer. Not knocking them for it since I get the feeling it's just Dave Novello and a small crew working for him, but seriously don't describe your service as round the clock if it's not. Also surprised to see the symbols for credit card payment options on the site since I was only offered the option to pay via check. Pricing isn't the best in the area, but I will admit his service was otherwise consistent. It was easy to schedule and get quoted (with the apartment layout, $145 for clean carpet, $165 for dirty). Payment and entry arrangements were easy to make to work around not being able to meet. He was upfront about being unable to estimate an exact appointment time on a busy day that I had picked, communicated his arrival on site, and emailed me the invoice at the end of the day as promised. Won't be using their service again, mostly because I follow the stereotype of taking off my shoes in my own home. Like hayell I enjoy paying for a service I don't need. read more

I absolutely love David! He is not only very responsible and knowledgeable, he's also a wonderful person to work with. Could not be more happy with his job and attention. read more

These guys came with all the works and turned my marked carpet into a clean and fresh smelling floor covering. I was very pleased with the job and the fellows who performed it. I recommend them whenever I hear someone mention their carpeting in need of a good cleaning. Did I mention that I have pets?!?!?! I also had a coffee stain in one of the bedrooms- gone! read more

David (the owner) is completely unprofessional to work with. His communication with the customer is lacking and he solicits personal information about his customers which is highly unethical in my opinion. I would not recommend working with him or his company. read more

I put in a call to First Priority and they never answered the phone, that should have been my first clue. Someone called me later that day and asked if I had called. Apparently they were in training and nobody thought about setting up voicemail. I setup an appointment for that Thursday although they wouldn't give me a set time when the were coming. After taking a day off to meet him the service representative never showed. I called them back to complain and the same guy who never showed called me back and scheduled another appointment for Monday. I'm not sure why a manager would not have called and talk to me - 2nd clue. Again he never showed up again for the 2nd appointment. I found two other reputable companies that I'm working with to get quotes on my remediation project and both have at least kept their appointments and have had the decency to call me back. read more

We cannot say enough wonderful things about David and his team at First Priority. We discovered, before a basement renovation, that there was a serious mold issue and our contractors recommended a company they had worked with. To make a long story short, the other company never contained the area (didn't seal with plastic or cover the vents) before demo so blew mold spores all over our house. David was profoundly empathic about the situation and spent 20 minutes on the phone with me educating me about air scrubbers and how to manage the unsafe situation, even though his schedule was full and we couldn't hire him. Later when he learned that the situation had deteriorated, he rearranged his schedule to fit us in. He and his team did an incredibly thorough job and he worked with us to keep the cost down in as many ways as possible. We are are so grateful for his expertise- they took care of everything so we can rest easy and know we are safe. We also had post remediation mold testing which provided evidence for how phenomenal his services were. Thank you, David, you saved us during an incredibly stressful time! read more

These guys are simply the best. I had a pipe burst in my basement due to the freezing cold temps in February. My basement carpet was quite soaked. I called First Priority as soon as I could and Dave sent a crew out the next morning to lift up the carpet, remove the soaked padding, apply anti-microbial agents and put up massive fans to dry the carpet out. It took 3 days for the carpet to dry but his crew came out again as promised and removed the fans so that I could have a contractor come in and make the necessary repairs to the drywall, etc. After the repairs were done, Dave and his crew came back out, thoroughly cleaned the carpet, and made sure everything was done to my satisfaction. He and his crew went out of their way to come and finish the project on a weekend, which was very much appreciated. The office is very responsive, and they make a concerted effort to keep you updated and answer any questions you have. My bill was being covered by my homeowner's insurance, but my insurance agent said that the rates were very reasonable for the work being done. All in all, highly recommended. I hope I never have to call them again, but I would not hesitate to do so if necessary. read more

These guys are excellent. Timely, professional, thorough, knowledgeable. Overall an excellent experience and would highly recommend to anyone else. read more

We have used David for mold remediation twice. Once 4 years ago after a dish washer slowly leaked all over the first floor and second recently after a slow toilette leak. He is fast to respond, works with your schedule, and even came over a weekend. Priced well and knows his stuff! Very happy with his work and would use him again. Hopefully we won't ever have to! read more

Washer flooded my house and needed help fast. Got 3 quotes. First Priority was the first to survey the damage and was the most competitively priced. David is very professional and knowledgeable about these situations. Gabriel did a great job of drying out the carpet, wood floors and drywall, replacing the carpet pads, reinstalling carpets and cleaning the carpets. First Priority made the whole process very smooth, even coordinating with my insurance estimator. I would definitely recommend them. read more

Heard about this company from a friend and I am so impressed. Two fellows came out and got to cleaning the carpet. They were efficient and friendly. The house smells great and looks wonderful! I will be telling my neighbors and friends how happy I am with the job, only wish I had done this years before. No more Bissel and Hover self carpet cleaning, immense difference! read more

Its been several years since the sump pump in my basement wasn't able to keep up with 5" of rain in 3 hours. Since I had a plane to catch the next day, I gave them access to the house and while I was out of town they did an excellent job! I considered myself lucky to come across Dave and his crew. Give them a call if you want your job done right. read more

Very responsive and did an excellent job repairing the carpet and performing a thorough cleaning. I would highly recommend Dave and his crew. read more

Cannot recommend these guys enough. Over the years I have had to call them out to my condo three times for flooding issues. Each time they were professional, efficient and willing to go that extra mile. They truly made the best of a bad situation. Any follow up questions I had were promptly answered and at the end of the experience the condo looks like new. If you ever have flooding issues, this is the company you want to call. read more

David and First Priority were referred to me by a coworker that had flooding from a storm this past summer, so when we got 2 inches of water post a hurricane and my basement began smelling like mold I contacted David. He was easy to get a hold of, great communicator leading up to estimate and then follow through with quote. He helped us navigate the insurance process to help get part of the cost covered. Prompt, friendly, and great worker that supported him. They did everything they said they would on schedule and with minimal to no interference in our daily lives. We also had the company clean our carpets throughout the house and the cleaning really made a difference. Hope we'll never need the flood/mold remediation service again however will plan on keeping in touch with annual carpet cleanings. read more

Getting rid of mold is time consuming and not inexpensive, but working with David Novello at First Priority made the process as easy as possible. His price was reasonable (I had gotten 2 other higher estimates), the employee who worked on my remediation came to my home when expected and left the area neat when he finished for the day. Most importantly, he was careful only to damage necessary flooring and walls, and we received a perfect follow up report from the testing company we used. Highly Recommended. read more

First Priority was recommended to me by a friend and now I am recommending First Priority to anyone who uses Yelp. Normally I only review restaurants but since Yelp has expanded, I think anyone here looking for a contractor that takes care of water damage or mold........I highly recommend First Priority and David. Unfortunately I had flood damage and thought I could clean this myself. To make a long story short, My basement got a very bad case of mold damage months after I did my clean up. David came out and I put my faith and trust in him. He found areas behind baseboard where mold had spread as well as other areas. He took care of all the mold and I thought the price was fair for all the time that they put into this job. My wife and I also had First Priority come by a few weeks later to clean the upstairs carpets and the person that came did an awesome job on the carpets. And by the way (after reading another review), this was all paid for by credit card. Thanks! read more