I have just completed a major update and rework of my apartment's A/V selecting Ron Jones a by virtue of the strong favorable reviews of his work. I now find myself amongst his growing universe of satisfied clients. My work entailed a fair amount of structural upset revolving around opening walls and crawl spaces in order to pull cabling and subsequently requiring repairs and painting for restoration purposes. While somewhat surprised by the extent and increased cost of same (what else is new?), I was very impressed with the team of subcontractors brought in to effect this portion of the project from both a quality and reliability point of view, i.e. they showed up when they said they would and completed the work as later represented. The electronics portion of the project also proved to be challenging in terms of the need to deal with some video interface issues which required extensive troubleshooting on the part of Ron and his subcontractor. However they persevered through what proved to be a several week delay in getting this portion of the system debugged and operational and always showing up on time and proving to be committed, capable and highly ethical in properly closing out the job. There should be no concerns as to Ron's grasp and execution of the systems design and component selection and interfaces. Cost overruns that arose include unforeseen construction problems and the changing of the scope of the job (adding equipment above and beyond the initial system configuration) and are no different from what one encounters when doing a home remodel and/or the usual debugging of complex systems and attendant component interfaces. I would fault Ron on his handling of the instruction portion of the finished product as he does not allow for some of us with limited technology experience to easily and comfortably grasp operational sequencing of,in my case, the audio portion of the project. However, here too he obliged with the requisite handholding in the interest of customer satisfaction and subsequent endorsement. All said, it is important for me to emphasize that he will treat his client fairly as to unforseen cost overruns and will personally absorb additional costs in the interest of being fair and delivering a quality product to a satisfied customer. read more

TLDR: Ron gave us the best AV and home automation experience of our lifetime. It started with a simple requirement - to design a cabinet that would properly fill up the opening in our family room meant for a TV / entertainment system. Based on a friend's recommendation, we went to Valet Custom Cabinets showroom in Danville where we met a very gentle professional by name Jerry Archer. He was quick to understand our requirement and he suggested Ron (the owner of First Reflection Audio Video) for our AV work. After learning that Jerry & Ron had worked on many successful projects, it didn't take us much time in deciding to go ahead with Ron. It was clear to us from the very first discussion that Ron was on the top of his game, a thorough professional who cared for even the minutest of the details. He spent copious amount of time with us and took full ownership of our project. He built trust with us and we let him design the entire layout and also choose the right equipment (Monitor Audio speakers, Sonos system, light controls, Nest thermostats etc.) and include RTI home automation solution. One of the tricky elements of this project was the adjustable custom TV mount that would hold our 65" LG TV. To our relief, Ron established direct contact with the TV seller (Best Buy) and made sure the TV installation was smooth. Ron made a detailed estimate of the project and gave us the freedom of choosing alternatives and upgrades. He was constantly in touch with us throughout the project, making several personal visits and exchanging a lot of emails and text messages. Once Jerry's team finished installing the cabinets, the exciting day of Ron's installation came. It was a lot of work and Ron handled it all with a smiling face. Over the next two weeks, we had to make a few tweaks and Ron handled it with patience and enthusiasm. Nothing about him is ad-hoc - he used a detailed check list to track down all the issues we reported and made sure that he closed all of them one by one. We highly recommend Ron and FRAV to all AV and home automation fans. Beside the AV work, we think he has a very interesting personality as well. read more

My first interaction with Ron began when I was working at his chiropractor's office as the massage therapist. At that time he was working for a large corporation and dealing with the stresses of working in the corporate environment. When he told me he was going to quit the corporate life and begin a business providing audio/video solutions, I knew he would be successful in this effort. A couple years later, I knew just who to call when I decided to finally do something about our audio system. Ron and I talked about what our needs were, and the fact that we were planning to sell our house in the not too distant future, so we needed to install a system that would not only improve our current situation, but that would move with us. Ron brought us the Sonos system. He provided the solution we needed to get music into our surround sound speakers that, up until that time, were used for the television/vcr only, while additionally providing us with a system that will move with us. We have since sold our home and are in temporary residence in the same area. I contacted Ron right away to help us with the move and within the first week of living in our new location we are set up and running. We plan to hire Ron again as we are now in the process of building our "retirement" home and want to utilize his expertise from the "ground" up. Ron really listens to his clients. He works within your budget to provide you with the highest grade solution. His attention to detail, timely execution and outstanding customer service make him my "Go To Guy" for all things electronic in my home. If you are having problems with your audio/video system, or just have a need to talk to someone about what's out there and what will work for you, CALL HIM! You will not be disappointed! read more

Working with Ron on our AV/network setup has been one of the best experiences I've had in regards to our home improvement. Ron is a professional, friendly, flexible, courteous, and respectful. When speaking with Ron about our setup, it was immediately apparent that this is his passion. You can't help, but get excited when discussing all the possible configurations. I never felt overwhelmed anytime during our project because Ron was on top of everything. From selecting equipment, to pre-wiring, to installation, and even now post-installation. Ron does not move on and forget about you upon project completion; he has continued to provide support and tweak our system based on my feedback (at no charge might I add). Not to mention, Ron only picks top notch installers for his projects. My wife and I are really picky down to the smallest details. I'm happy to say that John met our expectations every step of the way. For example, John positioned our ceiling speakers perfectly the first time around unlike the contractors who installed our recessed lighting; they took up to three times to get it right. Our setup is everything I wanted: network that provides maximum speed in every part of the house, 4k security cameras, ceiling speakers (3 zones + 2 future expansion zones), subwoofer, and the best part no visible wires. Everything terminates into a cool looking rack in our closet. There were a few bumps in the road, but Ron quickly sorted out any issues at his cost. We had a faulty transceiver that he replaced with an upgraded unit. He covered the extra cost as well as the labor of the installer. Ron is the definition of top notch customer service. I'm looking forward to working with Ron in the future when we expand our audio into the garage and backyard. read more

Working with Ron on our AV/network setup has been one of the best experiences I've had in regards to our home improvement. Ron is a professional, friendly, flexible, courteous, and respectful. When speaking with Ron about our setup, it was immediately apparent that this is his passion. You can't help, but get excited when discussing all the possible configurations. I never felt overwhelmed anytime during our project because Ron was on top of everything. From selecting equipment, to pre-wiring, to installation, and even now post-installation. Ron does not move on and forget about you upon project completion; he has continued to provide support and tweak our system based on my feedback (at no charge might I add). Not to mention, Ron only picks top notch installers for his projects. My wife and I are really picky down to the smallest details. I'm happy to say that John met our expectations every step of the way. For example, John positioned our ceiling speakers perfectly the first time around unlike the contractors who installed our recessed lighting; they took up to three times to get it right. Our setup is everything I wanted: network that provides maximum speed in every part of the house, 4k security cameras, ceiling speakers (3 zones + 2 future expansion zones), subwoofer, and the best part no visible wires. Everything terminates into a cool looking rack in our closet. There were a few bumps in the road, but Ron quickly sorted out any issues at his cost. We had a faulty transceiver that he replaced with an upgraded unit. He covered the extra cost as well as the labor of the installer. Ron is the definition of top notch customer service. I'm looking forward to working with Ron in the future when we expand our audio into the garage and backyard. read more

If you are doing an AV project, Ron and AV First Reflection are the best! My husband and I were doing a remodel on our house and decided we wanted to automate the home. After speaking to a couple of AV companies we found Ron. From the very first conversation with Ron he was very friendly and knowledgeable. He answered all the questions we had and explained his process in detail. A couple of days later he was at our house doing a walk-through of each of our rooms. Ron was very friendly and listened very carefully to what we wanted to do. He gave suggestions and recommendations and answered the many questions we had. He created the detailed design within the week and gave us a quote, which was very reasonable. The team that did the wiring were very professional and did an excellent job. Our remodel was delayed a bit and there was a longer period between when the wiring was completed and the equipment was able to be installed. Ron stayed in touch with us and even changed the design to Sonos as he felt this was better. He worked with us on the scope of the project as we needed to do it in phases. On the day of the equipment installation the team was very professional and installed the equipment in a day. A few weeks later Ron came back to make some changes on a Sunday as he wanted to change the network wiring of the Sonos system. Since he has completed the work he has been super responsive to our questions we have had. We highly recommend Ron and AV First Reflection. We will definitely be using Ron again. read more

If you are doing an AV project, Ron and First Reflection Audio Video are the best! My wife and I were doing a remodel on our house and decided we wanted to automate the home. After speaking to a couple of AV companies we found Ron. From the very first conversation with Ron he was very friendly and knowledgeable. He answered all the questions I had and explained his process in detail. A couple of days later he was at our house doing a walk-through of each of our rooms. Ron was very friendly and listened very carefully to what we wanted to do. He gave suggestions and recommendations and answered the many questions we had. He created the detailed design within the week and gave us a quote, which was very reasonable. The team that did the wiring were very professional and did an excellent job. Our remodel was delayed a bit and there was a longer period between when the wiring was completed and the equipment installed. Ron stayed in touch with us and even changed the design to Sonos as he felt this was better. He worked with us on the scope of the project as we needed to do it in phases. On the day of the equipment installation the team was very professional and installed the equipment in a day. A few weeks later Ron came back to make some changes on a Sunday as he wanted to change the network wiring of the Sonos system. Since he has completed the work he has been super responsive to our questions we have had. We highly recommend Ron and First Reflection AV. We will definitely be using Ron again read more

Initially, we engaged First Reflection to simply help us design a home theater system for our new detached media room addition. The owner, Ron Jones, not only came up with the design, but he also provided a comprehensive network plan that incorporated the A/V home theater with the wi-fi network that allows for us to stay connected between our home and the media room. After listening to what we wanted, Ron was very detailed in his hardware configuration, and always provided detailed accounting of all the costs to fit our budget and what services he would be providing. To ensure a smooth installation, he provided guidance on what needed to be done prior to his arrival, which we really appreciated given how little we know about networking and home A/V installation. After the installation was completed, Ron gave us a demo and we were very pleased at the video and sound quality of the A/V system. In fact after a week he checked in to see how things were going and made network modifications to improve wi-fi speeds. Furthermore, he will be making arrangements for another visit to further adjust the sound configurations after we furnish the media room. Overall, if you consider yourself a novice in home A/V and networking and are looking for someone trustworthy who will design and install a home theater system that will truly impress, First Reflection would be a great option to consider. read more

After we remodeled our home recently, I was looking for someone to install my audio video and networking equipment. The project consisted of mounting a few TVs, installing ceiling speakers, setting up multiple Sonos amps, and networking our house (hardwiring and wireless access point). I reached out to 4 different installers that I found on Yelp and Nextdoor. Ron, the owner of First Reflection, was by far the most responsive and thorough. He spent the time taking me through the scope of the project, breaking down exactly what I needed, and making improvements to what I had initially laid out. Once we agreed on the price and details of the project, he immediately ordered all my equipment and we scheduled the installation a week later. He showed up early on the day of the installation and went straight to work. I had to step out for most of the day and Ron kept me updated via text. He ran into some small issues but quickly resolved them without my involvement. I was extremely pleased with the end result. Everything works perfectly, the setup is very clean, and he's followed up multiple times to see if I had any questions. In summary, I would recommend First Reflection to my family and friends. I've found it's rare these days to find true professionals who take pride in their work, are proactive, and truly care about their customers. Ron checks all these boxes. read more

We love Ron! My husband and I went looking for someone who could help us with our TV and Audio in our home. We had multiple problems-TV's not connecting to cable, speakers not working throughout our house, AppleTV not connecting. We had a long list. Ron came in for our walk through and made us feel very comfortable. He gave us options of what we could do next-from fixing to seriously upgrading-and was honest and clear about pricing. He was even super great with our two dogs! Once we came up with a plan, Ron was prompt about coming to our home and starting on our project. He got things done efficiently. We had a lot of things to do so he was here for the better part of the day. He was respectful of our space, while communicating what was going on. Some of the many things he helped us with were: -Installing Sonos -3 new remotes with custom programming -Upgrading most of our audio and cable equipment -Troubleshooting and fixing our outdoor speakers -Troubleshooting and fixing our audio system throughout the house so the correct things were playing in the correct rooms -Troubleshooting and fixing surround sound -Installed a fan to keep appliances cool (they are in a closet) and much more! We could not recommend Ron more! read more

Ron is a true professional. He handled a project at our vacation home while we were living out of country. He did this entirely through phone/email. In fact, I only met him live once it was complete. Despite my never ending questions via email, he patiently responded in both a timely manner and with accurate details (e.g. we had over 250 email exchanges according to my inbox!). The project started mostly A/V focused with a basic TV and interior/exterior Sonos system, but ultimately morphed into a home networking projects, including running cables for security cameras, extra Cat 6 cabling for fixed line connections throughout house and two extra wireless access points to ensure the WiFi bubble would cover the entire property. He also worked with our interior decorator, and patiently dealt with my poor choice of an entertainment cabinet maker (in fact, I should have just used his recommended woodworker, but I tried to save a couple thousand dollars that was not worth the headache). In summary, the comments on Yelp are 100% legit. He is trustworthy, intelligent, very organized and punctual - traits that seem to be on the decline in society today. I would highly recommend Ron and First Reflection A/V for your next project. read more

Ron and his team are standouts in this field. In looking to upgrade and add to our A/V setup, I spoke with several vendors. Ron was by FAR the most responsive and most thoughtful and I'm very glad we chose to work with him (and he with us). In addition to updating equipment for a 7.1 projector system in our basement and a smaller system in our family/playroom, Ron helped us to design and assemble a wireless Sonos system that allows us to (very simply) control music in our kitchen, living room and backyard. All three of these systems look and sound great. Ron had very good recommendations with respect to what equipment to choose (and where to put it) and even credited us for equipment and parts we had originally agreed to install but didn't need. His team (Corey Long) did a fantastic job of running cable in our old house that others said would require opening multiple walls. In addition, Ron's follow-up has been great with the few questions we've had since the install. Bottom line, Ron is a professional and he is excellent at his job. We are planning a project next spring that we will want to include A/V and I will not hesitate for a second to call Ron and his team at First Reflection to do that work. read more

I have had the privilege of using Ron Jones (First Reflection Audio Visual) for several of our projects at our house. I can't express enough how outstanding the results have been. He is the epitome of dependability, consistently ensuring that every audiovisual aspect of our projects runs seamlessly. Ron is an exceptional problem solver. No AV challenge is too complex for him to conquer. His ability to troubleshoot and find innovative solutions on the spot is truly remarkable. Trustworthiness is another defining trait of Ron. We can always count on him to handle our audiovisual needs with the utmost discretion and professionalism. His excellent skill set in AV technology is evident in the high-quality results he consistently delivers. In summary, Ron Jones (First Reflection Audio Visual) is a true gem in the world of AV expertise. I wholeheartedly recommend his services to anyone in need of a dependable, skilled, and trustworthy AV professional. He has certainly made a significant impact on our projects, and I have the utmost confidence that he will do the same for anyone fortunate enough to work with him. read more

Ron built our surround sound system Incorporated with customer cabinetry, from initial design to final installation to post customer service. He is very knowledgeable in his field, and very detail oriented. I give him five star for the whole process. 1. Ron listens to our need closely without trying to push higher end products to us, yet still make reasonable suggestions. He designed the whole system within our budget and stick to the price. There was one component that was discontinued. Ron upgraded it for us without any additional charge. 2. He did a lot of home work before installation to make sure everything works together perfectly with our cabinetry. The result: everything goes smoothly without any issues. 3. During installation, Ron not only fine tuned our system to optimal effect, but also went extra miles to sort out and hide the jungle of wires that came with the system, including those from our existing components, even the ones from the cabinetry installation. All in all, I give Ron 100% for the service he provides. read more

Ron is great. We had a very challenging upgrade to an existing AV setup that required rewiring, new equipment and coordination of systems including a movie server, Sonos, and multiple Comcast boxes. The outputs were located in different rooms and outdoor zones that needed to be programmed with new controls. If it sounds complicated, it was. Ron managed the process and my requirements with professionalism and a deep base of knowledge. I am sure that the in progress changes I made would have sent other guys over the deep end, but he just kept rolling with the punches. All of the work was quoted in detail and approved before execution which is something that has become rare in my experience these days. Too many times there is a vague guesstimate and some time and materials request. Not with Ron. Feel comfortable to give him the requirements and prepare to be made comfortable with his quality of response and eventual work product. read more

Ron Jones and his company, First Reflection Audio Video, were great to work with in a complicated job at our home. We upgraded the TV monitors in our living room and kitchen and moved the existing TV's to the master bedroom and guest room. With that we added Apple TV's to all 4 sets and upgraded our WiFi network to hard wire most of our Sonos system, to which we added two additional speakers in the back yard. We had some issues with WiFi disconnections at random that occurred before the project; those are virtually gone now with the improved network configuration. Ron did not give up on it until he got it right and was extremely responsive to any inquiries or requests we had. AV people you can trust to get the job done right are really hard to find. This guy is a keeper and I would highly recommend him for your AV project regardless of the complexity. You will be happy. read more

Ron has a formidable knowledge of his craft. Show him the jumble of remotes and tangle of wires and off he goes into a land few dare to delve into. I love his enthusiasm for programming my universal remote to my specific needs, even making changes remotely via the web. My sub is now perfectly equalized for the room it is in. For years I have managed my own AV issues, and am fortunate to have met Ron. He's the real deal, saving you the time and frustration of spending too many hours on your own gear, and then getting only half the results. I'm moving soon, and he will be my first call to get my system setup in my new home. I'd argue that calling Ron is like doubling the value of your equipment, as how many people really get the full potential of their AV system? Call First Reflection Audio Video to find out. Thanks so much, Ron. I'm very, very pleased. read more

I hired First Reflection Audio Video to install a new audio/video system in my family room. They ran cables under my sub-floor to a new location in the room, mounted a 77" TV and Sonos soundbar to the wall, and set up an in-house audio system powered by a Sonos Amp. Everything was hard-wired to my existing network. Ron is a pleasure to work with. He is extremely knowledgable and detail-oriented, and this shows in the final result which I am very happy with. The TV and soundbar are mounted beautifully and the system works as it should. He even contacted me after the installation to make sure everything was working fine, which is a nice touch. Ron is quick to respond with any questions or concerns and is up-front regarding the cost of his work, which I believe is very reasonable. I highly recommend First Reflection Audio Video! read more

Ron installed our system last fall. I'm not sure what happened to my husband's post on Yelp of his very positive review after installation. At any rate I'd like to add a follow-up. Recently , We had two political viewing parties. At both events our guests commented on the sound clarity. I guess many people have nice big TVs, but not our sound quality. Even the woman who had to sit right next to one of the speakers was impressed. People were in the back of the kitchen and could hear well without blasting those sitting close up. In addition, Ron immediately got back to my email query about how to show a video directly from a website by downloading some free software. He told us he'd be there for us to answer questions. It's great to find someone who keeps their promises. Eloise Hamann read more