The contractors are still working on the home, but the company's owner is extremely knowledgeable and works both quickly and efficiently. Wonderful crew working with him. My landlord hired him after a fire affecting the home I rent. The work crew is very careful working around my things; very respectful, and as of now they have been on schedule even ahead of schedule as the insurance allows. It's the insurance taking a bit more time to approve things. I'm very impressed with this work crew, their professionalism, their character traits and their respectful and careful work ethics. I look forward to seeing the home when they are done. I will include pictures as an update to this review when the work is complete!! the owner, Mr. Angel P. Has 110% stuck to his timeline and his word every step of the way. VERY TRUSTWORTHY, I have felt at ease trusting them in my home which is usually a difficult thing to do with having strangers in your home, but I get ABSOLUTELY NO BAD VIBES! I would highly recommend using him /them after you've had an unexpected emergency or disaster in your home. I believe he works with mold and flood work incidents as well. I am confident that when I amend this review at the end of their work completion it will still be a very positive review. read more

Came out and stared the job cleaned under the house sewage problem dumped the stuff down the storm drain then put the fans under the house to dry it out left them there for only 3days still wet told them that and they told me at age 82 to get under the house and check They Put dirt down to cover the wet area I called a inspection co. They found fecal matter and the soil was still contaminated Have called 6 times and well not call me back or take care of the problem I would not recommend him to do anything read more

Angel's crew are professional and courteous. I am very impressed with his fair prices and consider him not just a trustworthy guy but also a friend. He was able to get all the water and mold out of the house and even removed the smell. He can take care of whatever situation you find yourself in and you can rely on him. read more

The Good, Bad & Ugly The Good - On Jan, 13, Friday morning, my wife called Restoration.com and ended up talking with Angel who answered the call and explained we had 3 to 4 inches of water in our crawl space. That afternoon, Angel and two of his crew showed up, surveyed the situation, said he was licensed and bonded. Angel then costed out on paper what he was going to charge & verbally said to us it was going to cost $14,000.- to remove the water and put down the humidifiers to dry out the crawl space. After a full 6 hours of putting down pumps & equipment, the water was being pumped out and all the equipment working, Angel then asks for 30% ; $4,200 check as payment towards the the job and asked the check to be made out to him personally and not to the company. The Bad - On Angel's business card and truck, there is no license #. On his truck it reads IICRC Certified. When I called this certification organization they did have an Angel Palacios on record but they wrote "there is no company associated with this name". California Law says a contractor can only charge 10% of job up front. During subsequent discussions and meetings , when I asked for his contractors license and said we have "no contract" , Angel's position was very defensive. On Jan. 17, After 4 -days with still lot's of water in the crawl space, Angel and 3 of his crew return and says it will cost another $3,000 for his crew to continue to do the work to get the water out. After considerable roundtable discussion, Angel agrees to leave his equipment in the crawl space until the crawl space is bone dry. The Ugly - On Jan. 23, 6-days after our last meeting, an Alex, one of Angels crews comes to inspect the crawl space and sees it is still very muddy, wet all over with the humidity monitor reading 82%. Now in a call with Angel he says he wants the balance of his money now. I reiterated that we have no contract, nothing in writing from him however, we are prepared to pay what we owe when the project is complete and the crawl space dry. At that point he tells his crew member, Alex, pull out all the equipment. So Alex, completely unprepared is tasked to pull up all the equipment from the crawlspace areas. There's no prepping the floors so mud is all over the place and Alex finally leaves with all the humidifiers and fans in a truck. Now the calls & texts start demanding the money he feels he is owed. I counter by saying he did not complete the job, as discussed & agreed to. Therefore we do not see any reason to provide any further compensation than the $7,200.- already paid you. Then the furry of texts commence saying Angel will take us to court, put a lien on our property. I then counter saying we will file an "immediate discharge lien" based on the facts that there was never any contract and the job was not completed. I end up meeting with my San Jose attorney that week and we are fully prepared should this go to court. read more

We had a major break in our sewer pipe in the crawl space under our home. The usual "big name" companies with initials such as S.P. were late in replying, no help, rude and lied to us about follow up. Fortunately we connected with Angel at First Response, who showed up with his team within a couple of hours. This difficult project took almost a week to resolve, but all expectations were met. They were courteous, thorough and thoughtful. I can not recommend them more highly. Definitely the team to use for your difficult home emergencies. read more

Well, we woke up on November 8th in our Sunnyvale home to find out that due the wind/rainstorm that came, there was a flood in my kitchen caused by a significant and direct failure of our vent pipe on our roof. From never a problem to a deluge, to being directed to remove all my cabinets, island, and half of my beautiful laminated floors. Needless to say, after doing some legal research, and the fact that right now I have to file a claim with the DOI because my insurance company, Assurant, is refusing to pay for my renovation at all, or the additional $6+K from First Response, needless to say, this is a serious and devastating issue. 20 years of paying for this insurance and never having filed a claim, I am presently hit with an almost $56K renovation, right before my retirement, thank you very much. I made some calls and one thing I need to share with all is this very important suggestion. Unfortunately, it is not the procedure from these companies to ensure coverage for you and/or request or suggest that before they tear all your cabinets, floors, island, etc...be sure to thoroughly check your insurance policy first to make sure that your insurance is going to cover you legally, and that your "new kitchen" will, in fact be truly covered. Also, how you verbalize your issue is also what will either make or break your claim approval. I heard that there are many companies that are not reputable, and guide you in the wrong direction because they get cuts from other contractors, etc. I am NOT accusing Angel Palacios of that, and as a matter of fact he is a really nice guy and very supportive, but looking at the emergency that came before us, and never being in this position or having any experience on these types of emergencies, the extra step of looking over my policy should have been a priority. A company representative should have sat down and looked it over with you to avoid what has happened to us. Every insurance is different, and to be told that "legally they owe you a new kitchen" is misdirected on many levels. Remember, wind or rain is not a peril, and insurance companies will not cover it. This is a very hard lesson!!! :( read more

In the blink of an eye just when you think your house projects and improvements are coming together then bamb! that is when we realized under our house was flooded with water! so I called first response and they came the next day to help us with this issue!it might have taken a few weeks but they got all the moisture out from under our house! our drain pipe from one end of the house to the other was deteriorated and had been for like a year sooo thank you first response! Also prices are reasonable and they are really nice! read more

At 11:30pm, the water line to a toilet burst and flooded much of the upstairs and downstairs of my parents' house. They cleaned up as much as they could but it was a huge mess. The next morning I searched for a flood remediation company and happened to call Angel at First Response. He was able to come over within 90 minutes and got right to work. Angel and his crew were very polite and professional which was important since they were working in my parent's home. He explained the process of determining how much water damage had been done and what parts of the home needed demolition. Angel also has experience working with insurance companies which helped us to quickly start the claims process. We would highly recommend Angel and his team if you are unfortunately in need of emergency flood remediation services. read more

I woke up on a Sunday morning to water damage and they came out fast to help assess the situation and find out where the water was coming from. The found that a pipe burst and clean up everything. Angel did great work. read more

I got water damage in my kitchen and needed to find a place quick . My friend recommended First Response and I gave them a try. The consultation with the owner Angel was great. He answered all my questions for me and made me feel comfortable with him working in my house. His crew is really quick and got the job done fast. Just in time for Thanksgiving! Thanks Angel read more

It's a real low moment when it's 10:00 p.m. and your first floor is under 2 in of water. We called angel and The Fab four of Angel, Mark, Luis and Jay got to work. Fully prepared our first floor within one week for our general contractors to start the rebuild process. Amazing group of guys and hard workers. Fellipe as well, showed up on day four or five to pitch in and had amazing work ethic. Highly recommended. The fact he answered at 10:00 p.m. and was here by midnight was truly amazing and a godsend. read more