Brought my car in for a oil change (to abide by the rules for the life time warranty). The car was dropped off at around 9am. Then I was told it wouldn't count unless I got the $30 tire rotation. This doesn't make sense, being that my car is front wheel drive. The best tires need to always be on the front for maximum control of the vehicle. Im used to replacing my tires in pairs, this would make me have to replace all four when the time comes. Come 5pm (when they're closing) nothing has been done to the car, and I've waisted a day waiting for just a (required) oil change. I could change my own oil, but that would waist the 10k I spent on the lifetime warranty. Bottom line, the warranty is useless and walk-ins aren't being attended to until the end of the day anyways. If you can do basic repairs on your car, you're better off getting a third party warranty. Trust, you'll save a lot of money and time. Only bring it if you have an appointment, and there's no guarantee that will be done in a timely manner. read more

First Team Toyota - The first team Toyota dealership - Car Dealers Near Me - Chesapeake, Virginia

A lifetime free oil change is very appealing. Fast forward, I brought my car to be serviced on the Sept. 9. I received my free oil change but received a $40 charge for a tire rotation. I wasn't amused with the $40 charged. As I spoke to the manager (Neil) on site. He said, "We have to rotate your tires to get your free oil" as stated in the contract. As per contract that I blindly signed I asked him, "What is the relationship between the oil change and tire rotation?" He said, "nothing." Therefore, the so called "free oil" is a bait because they tied the oil change and tire rotation together in order for them to charge me $40 every time I bring my car for oil change. Obviously this is a way to make up their expenses (oil/ filter). To charge $40 to rotate tires of a compact car is unreasonably pricey and I must say under the guise of preventive maintenance. Here is another one, even if it is time for me to replace my tires to other store they still have to rotate my tires. Beware to a dealer that will say, "free this and free that." Lifetime free oil change caveat lifetime tire rotation charge. Indeed there is no such as free lunch. A very disappointed first time customer. This will be the last and will never recommend. read more

Terribly run dealership. Don't go here. Had an appointment at 8 AM for a check engine light and was told that it would be done by the afternoon. Received no phone calls with updates or anything, I left a voicemail that evening hoping they would call back in the morning with something. Received no update in the morning, I called again in the morning and finally got ahold of his coworker who updated me saying the truck was having trouble and they couldn't figure out the diagnostic yet. A full DAY LATER, they stated that they're backed up and didn't have time to get to it into diagnostic so they lied about it. Finally I went to just pick up my truck instead of waiting for their lies and BS and they said they hooked it up but didn't have results. Do NOT go to this dealer, I've never wasted so much time and gotten zero results. They lie to you and waste your time. read more

I recently took my car here for a couple of recalls. It took a day longer than they originally said, but that didn't really bother me much. They called with frequent updates on my car's status. I talked to several employees from the time that I first contacted them. They were all very nice. The biggest thing for me is that they never treated me like a "stupid female". I was treated so well and I'm not used to that because I had been going to the dealership where I bought the car. They treat women so much better here than at Priority. I will say that their website is not the best. It's a bit of a drive from my house, but it's worth it. read more

I mean great place, free coffee, semi good buying experience however, since when does it take longer then 45 minutes for a tire rotation and oil change ? Been here for 3 hours haha. read more

I hate dealerships. They're rude, sketchy and lie. First Team Toyota is different. I needed a vehicle, had a specific price point I could afford with specific requirements to accommodate my husband's disability. Clarence Johnson was my sales rep. He was kind, acknowledged my husband and was not pushy. The vehicle I chose didn't meet my price point. The manager dropped it to help me out. After test driving it, I didn't like the ride. Clarence looked up inventory at another First Team dealership, found an available vehicle and drove down there with us. Although it wasn't his dealership, he closed the deal and we walked away with a perfect vehicle with all the bells and whistles plus a bumper to bumper warranty right at my price point. I can't thank him enough. read more

I bought my new vehicle in May 2020. The sales rep I worked with was personable and relaxed. For the last two years, every service I've had has been on point. All staff I've interacted with have been great, and the dealership's General Manager is a solid person. I highly recommend this dealership. read more

I bought my first Toyota 4Runner here in 2015 with help from Michael McCoy, great guy!. He helped us out with everything and walked us through the process. It is now 2020 and Mike still sends me emails to check how I am doing and to see if I need anything. He also left me a voicemail to say happy birthday! 10/10 would recommend this place. Ask for Mike To help you out! read more

service shop is trash got my car inspected waiting for three hours. Service rep rude. Got my car back it failed due to the tech could not find the dot sae numbers in my aftermarket rail lights, along with a license plate light out. I fixed everything went back a week later for a diffLerner tech to find something else that the first tech didn't notice. I'm like what's going on here, I fixed everything I was told and now you find something else a week later. SMH, I will never go back to this trash shady place again in my life if it was the last place in the world to take my car. read more

Definitely not a place I would recommend. A guy named Jon or John Bowling was not a nice guy. Could tell he doesn't really care about people regardless of if its a customer or an employee. One of those guys with an ego who is not genuine at all. The level of leadership in an organization will always cap the businesses potential. Good luck First Team Toyota. Find a different dealership. read more

Met with Phil Henderson today to look at Tacoma's. He was knowledgeable but new to this particular dealer. The dealership was very clean and open. The service bays were clean and organized. I'm still a little overwhelmed with the kids play area, movie theater, nail salon, shoe shine area, and what looked like a full service cafeteria. I guess they are trying to make it as inviting as possible. My only negative thoughts came after the test drive. Phil became pushy and wanted to get me to take a vehicle even after I told him repeatedly that I wasn't buying for 90 days. Why do dealers have to get that way? How does one get info and take a test drive without getting hounded to buy on the spot? read more

Called and spoke with Darren, asked if the dealership was adding an addendum to MSRP. He said no, other dealers do but we don't. They insisted that I come in person to put a deposit on a Tacoma that would arrive in January. After making the 40 minute trek from Williamsburg I was informed that they add a $2400 "protection package" to all new vehicles. And they were going to give me less for my trade than Carmax would buy it for. Not ethical. Their philosophy is to get you in the dealership to sweat you into buying the vehicle. I left after an hour of delay tactics. Oh, and I was a repeat customer, but I will never darken their door again. read more

I waited for a couple of months now for a part I have already paid for. They ordered the wrong part the first. The customer service is meh. I only come here if I have to now. I get as much maintenance done as possible at other places. It's not horrible but it's definitely declined from when I first moved here. read more

What a joke of a car dealership, they have a shady nail salon and hair salon in the dealership because they know how trash and slow the service is. We brought our Toyota in for an oil change and air filter change to find out that there is a recall on out vehicle they need to inspect the seats. 4 hours later my wife drives me back and he tells me the technician has left for lunch and that the vehicle will be finished when the technician returns. Now luckily they have this fancy theater room where we can watch transformers 1 in it's entirety and still not have the service complete. I then go ask the service desk what's the status. They inform me that it won't be complete for another 2 hours. Between their bad service and low ball trade in offers I will never buy another Toyota or do business at this hell hole again. read more

First Team Toyota - Theater room. - Car Dealers Near Me - Chesapeake, Virginia

I have not had a very good anything from service and when I started coming here years ago it was good now it's 3rd rate place with high prices and poor workmanship and don't want to honor new car that they sell warranty. read more

Worst customer service ever!!!!! Said it would take 2 weeks to fix my car took 7 weeks!!! Every time I called I was told it was on it's way to paint. When I finally when to get it had to go back twice to get things fixed. read more

Miranda and the techs do an awesome job with our 6 Yotas! Huzzah and hooray! Friendly faces and hot coffee are in full force!

I came to YELP for the first time just to review this horror of a body shop. I dropped my car of in mid June after having been rear-ended. I was told repairs would take about a week, which eventually stretched to three weeks after multiple delays (wrong parts ordered, more work needed done than previously thought, one delay had no explanation but was mysteriously right before a holiday weekend). Alright, two extra weeks, that's bad, but not 1 star. Then in August I heard water rushing. In my car... I opened the hatch (it's a little hatchback) and pulled up the spare tire cover, and my car is FULL of water. Water had been building up from leaks in the work they had done for two months. I took the car in to get this rectified as their work was warrantied and they spent three weeks insisting my car had been in a flood, and that there were NO leaks. In this time they fixed only one thing of the many things I asked them to fix. They told me my car was ready to pick up but that I would have to file an insurance claim for flood damage instead of them covering the work under warranty. I acquiesced because I really just wanted my car back, but when I went to pick it up after being told there were NO leaks and that the car had been dried out and the rust removed, THE HATCH WAS FULL OF WATER AGAIN!!! They had the audacity to say it still had no leaks, after they dried it out, left it in their parking lot and more water got in. It took my insurance sending out a third party water leak company for the shop to finally take responsibility. Now, 6 WEEKS from when I dropped it off because of their poor workmanship, I still don't have my car. The car they have me in (a Camry) isn't even close to what I normally drive (which is a sporty german hatchback, not a family commuter sedan). All along the service has been horrible, I was told to call the general manager and they would try to make things right and all he said was that what's done is done and he can't do anything now. Avoid this place like the plague. read more

This dealership is great! We had a A+ experience with all the associates there! A great team of professionals. We are so glad we chose this dealership. The price beat everyone else also! UPDATE! We do NOT recommend this place for service! Usually a one star for that. Today after 2 hours of waiting for an inspection I was informed that our car failed because a rear running light was out. For a mere $50 plus the tech could change it. I declined stating I would get a bulb across the street and replace it myself. Also tech. said the car needed 4 new tires as they were " getting close to worn out" but they are fine. I then drove out of the service area and checked the lights before I went to the auto parts store across the street. No bulbs were out! Drove right back inside and showed 3 service members and they all reluctantly agreed. The service tech. that failed the inspection was called up & he verified that "it will not pass until the left rear bulb is replaced as it was not working when I did the inspection". I informed him that he could easily see that it IS working but he stated that he would not pass the vehicle. He reluctantly changed his mind after I got the manager involved who informed the tech. that " if the lights are working we have to pass it." What a fiasco. About 95% of the employees there act like they don't want you around. I was informed that after I changed the bulb I'd have to get back in line again also. I informed them that I'd stay there all day if needed which is about par for anything anyone has done there. The manager seemed great in this case....to his credit. But the rest of the group needs an attitude check. FYI: Priority Toyota on Greenbrier is AWESOME as far as service! On a 100 point scale, we give First Team a 5 while Priority gets a 95!!! read more

Thank you so much, John O'Halloran, for the following: * John O'Halloran went above and beyond the call of duty. * Greeted me with a great smile and hand shake. * Provided assurance that my vehicle would be properly and professionally repaired to showroom condition. * A+++++ service. * Returned my calls in a timely manner. * Answered all of many questions that I had concerning my vehicle. * Maintained contact on the progression of collision repair. * Ensured every detail of my repair was completed. * Rubbed/buffed/shined my vehicle just before I departed First Team Toyota Collision Center. * Amazing service. * Last but not least, John O'Halloran was very kind, pleasant and easy to talk to. I am one happy customer. I actually felt like I was in a new vehicle, even though it is a 2008 Toyota Sequioa. Again, thanks John O'Halloran, for your awesome service!! Kindly, Lisa Gordon read more

I've waited so long to have only my oil changed that I have enough time to write this review. Apparently so has every other person in here. What's the point of even scheduling an appointment if it takes two hours to get an oil change. read more

I found them online based on their inventory and warranty offer. Mindy was great and met my specific needs in no time! Everyone was courteous, out-going, and did everything to make me feel welcome. I am extremely pleased w my 2021 Tacoma and would for sure purchase from them again! #welldone read more

Two weeks ago I priced a vehicle and that was it. Said I wasn't interested. Since then I receive daily calls, tests, and emails from Caitlin White. I've opted out, been nice, and multiple times said I am not interested. She is the most annoying Sales rep I have ever dealt with. read more

I love going to get my car serviced by 1st team! Not only do they not charge me for things I don't need, they give me the best advice so I am making sure my car is running great and I am not dishing out thousands of dollars when I go in! They are very courteous and get the job done really fast which I appreciate. They also have a movie theater there and a nail shop so you can wait for your car there if need be! Such a genius idea! I will always go here when possible because they genuinely care and take good care of my Toyota. Hopefully they will buy it back for a good price too when I get ready for a trade-n :) read more

Bought a 2018 RAV4 from Tommy Hancock at first team Toyota. Vehicle was exactly what I was looking for. No pressure and the process couldn't have been easier. I would definitely buy from them again and have no problem recommending them. Great all around buying experience. Ken Warmunde read more

Avoid at all cost. Terrible customer service terrible maintenance service. They did more damage on my vehicle with a routine checkup than if I had never taken it in. Go further hopefully get better service read more

HORRIBLE CUSTOMER SERVICE!!!! If I could give ZERO stars I would. I was told that state inspections on the weekend will be taken first come first serve and when I got to First Team Toyota there were two lanes of cars waiting, as I was waiting a vehicle pulled up and made a third lane & as they started letting vehicles into the service area that vehicle jumped in front of me. When I got inside I informed Sherri Woody of the situation and she completely dismissed me laughed and told me "there are too many people here to be nitpicking" & she walked away. When I asked for a manager she claimed that she was the manager which was a lie, Sherri Woody's title is Guest Relations. Instead of trying to solve the problem at hand she completely dismissed myself and my mother who came to try and resolve the issue. We will be contacting service manager Neil McClanan to hopeful get to the bottom of this. My mother and father are currently looking to purchase a new vehicle but after today we definitely will not be using First Team Toyota due to their horrible customer service. read more

I forgot to mention, I had my tires rotated during this oil change and on the way home I looked into the rear veiw mirror just in time to see one of my hubcaps going flying down the road. For those of you that have posted positive reviews, buy lottery tickets, you're lucky! read more

Worst service I've ever had. It takes over 2 hours to get an oil change and then to top it off they don't tighten the oil filter so all the oil is leaking out. When you drop it off for service instead of waiting for 2 hours, they never call you to let you know it's done. Plus, if you try to call and speak to someone about the service, no one calls you back. Worst service, I wouldn't waste me time going there. read more

Sales staff is excellent but those in service act as though they'd rather be somewhere else. I was standing for a long time waiting by the desk of the service rep that assisted me in the AM because I thought he was the one who will again assist me when I pick up the car. There were no other customers but 2 other reps. They pretended as though they did not even see me. After a while I spoke and it was only then that one said that that Nic was gone for the day and he can help me. So I asked him am I invisible to you? And he started talking in loud voice and I said I am not deaf and that the more he shouted that he was not shouting. Then he was rushing me to sign and I said I wanted to read it first and he really had a very bad attitude, very impolite. I wonder why they call it "service" when their staff is unwilling to give service? I suggest you take your car to be serviced somewhere else. read more

You know, I'm pretty skeptical of all dealerships but I had a very positive experience with their service center. My wife and I experienced car issues with our 2011 Toyota Sienna and they were willing to see us right away. I explained to them that we had a baby in the car and we needed a quick turnaround and they readily accommodated us. Within an hour I had my car back, they had to fixed what turned out to be a minor electrical issue and I was charged a very reasonable price for the labor. I would take my vehicle back to this service center anytime after this experience. read more

This is an outstanding car dealership! Tommy Brady was knowledgable, low pressure, and very easy to work with. Their inventory is huge and well priced. We had so many vehicles that met our criteria to choose from. We ended up trading one vehicle and purchasing two. This dealership is a hidden gem in our area...it's worth the trip from anywhere in Hampton roads! read more

Ridiculously terrible service. Hope you have all day to spend here even with an appointment. Wish I would have bought my vehicle from a different Toyota dealership. read more

I bought my first car from this place. I have to say it's very overwhelming being a first time car buyer without your parents by your side. The guy who helped me knew a lot about all the cars and made sure my boyfriend and I were happy with whatever car we test drove. My only complaint I have is when it came to money they didn't budge on the price after I told them my budget and would I could afford. I told them I couldn't go over and that's something they didn't understand. Finally after three days of thinking on it we went back up there and directly talked to the guy who does the finances he worked with me and we made a deal. read more

Great experience. Friendly staff, even washed my car before giving it back. :)

Went with mom to help her buy a car from first Team. Worked through sales rep Bartley and he was great. I will only go through first team from here on out. read more

Came here with my cousin and the staff was super friendly and helpful. We had a great experience and Bartley made sure to show us exact;y what she wanted. I will def be coming here to purchase my next vehicle! read more

Very poor service department. I took my new car which I bought from this same dealership for regular service appointment for oil change and tire rotation. When I came to pick it up, the service warning message for the service performed was still displayed. The service advisor spent 10 minutes trying to reset it and didn't know how. Then she called the mechanic, who came and asked me if I want the message to be reset! He was able to reset it, but I had to tell him what day it was today!!! Then I noticed blemishes on the hood, the service advisor said that was dirt on the car that was smeared with the car wash!! She said she'll run the car through the wash again if I liked, and I told her to go ahead and do that. Had to wait another 15 minutes for that, then she came back and told me that the car is ready but to not be surprised if it was still dirty be because their car wash is just a rinse, but it removed the pollen!!! This place has very poor service read more

After being in a traumatic car accident with my son on March 1st, Me and my boyfriend brought my Jeep Wrangler to First Team Collision for all my repairs. The collision center called me and told me that my Jeep was all done and was ready for pick up !! I was so excited to get my Jeep back after being in a rental for almost a month. After returning my rental at enterprise down the street, they shuttled us over to First Team to pick up my car. I saw my jeep was pulled up right outside of the service department. Come to find that my Jeep was FAR from being fixed!! The "new" wheel that they replaced had some kind of sticky black glue all over it!! There were still yellow circles showing where scratches and scuffs where suppose to be buffed out and repainted but NEVER were, under my vehicle there were still dented mental pieces that was never replaced.. they tried to spray undercoating over it to make it look decent, there was white paint all over the black textured part of the fender, the interior of my Jeep was DISGUSTING!!!! I had my car detailed just days before my accident so it was super clean. When we came for pick up there was a layer of dust through out the whole inside. My black leather seats had some kind of white residue all over them. There was some kind of dried up liquid spots all over my front dash. They told me that they couldn't do anything about it that day.. and asked me if we could bring it back so they can fix everything I had an issue with. Already pissed off because my car is NOT ready after a whole month of being in the shop, I also now don't have a rental anymore. I asked them if they could put me in a loaner for the time being. They told me that they didn't have a loaner for the next 2 weeks!! They told me to take my jeep home and they would call me when they had a loaner available. I pulled out of the service department and already knew something was wrong. My Jeep was pulling to the left and my steering wheel had to be turned to the left in order for me to even drive straight. As I took the on ramp onto the highway we heard this really loud wind sound. Trying to figure out where it's coming from and then realized that they had not attached my two hard top pieces correctly and it was literally about to fly off! I immediately pulled over onto the shoulder and had to put the pieces on correctly. I just had surgery a few weeks ago and was not suppose to be lifting anything but here we are on the side of the highway lifting my hard top trying to latch everything on the right way!!! I was so upset. The very next day I went back to try and speak to someone about what I went through the previous day. Instead of going to collision center I went to the front desk to talk to the GM of the store, Nick Vendt. I expressed my concerns. Yes, I'm pissed off and asked for something to be done because I need to take my kids to and from school each day. I didn't feel comfortable riding in my jeep when it wasn't fully fixed and waiting 2 weeks for a loaner was unacceptable to me. He was a complete asshole to me from the second I walked in. He told me he did not need to accommodate me and that he would just take a look at it. We walked outside and he was able to see exactly what I was talking about. They all of a sudden had a loaner available for me and put me in a small hatch back Corolla. I had missed my doctors appointment just to be here.. a week goes by and they call me to come back to pick up my jeep (march 31st). I asked them on the phone if it was inspected and everything on the list that we previously discussed was corrected. They assured me everything was done but they did not want to do an alignment again because the paper said that it was straight and if I wanted it done, then I'd have to pay for it out of pocket. Long story short I went back 3 different times before they could get it right. Nick Vendt is a complete dick head and did not try and help in and way. He took back a check he told me he was going to give me to help with my cracked windshield. He even spoke on my daughter!!! Never again!!! read more

A big shout out to Sherry Woody (sp?) in the service department that saved our vacation. The alternator on our Highlander gave out as we left our neighborhood packed to the gills with every suitcase we own, groceries iced in the coolers , and stand up paddle boards on the roof. Stranded on the side of the road we had our Highlander towed to First Team Toyota skeptical of their ability to get our car repaired in time to make check-in because of the late hour we arrived on a Friday. We were expecting to have to rent a car and transfer all of our packed goods but Sherry Woody found a mechanic willing to stay late on a Friday to get our car back on the road. We are very grateful to her and the mechanic she finally found to stay late on a Friday. She clearly made it happen. She exemplifies excellent customer service. She wouldn't except no from her mechanics. read more