Well, they took a comfortable, clean, well appointed waiting room and turned it into a dive. No inside personnel at the car wash. It just looks like they've moved. If you want a first class wash experience, go to Trademark. read more

Waterfalls Lube Center - Such nothingness. - Oil Change Stations Near Me - Allen, Texas

Excellent service. Friendly professional staff. I will always bring my car here. Trustworthy business. Great pricing... and ... a free car wash. read more

Waterfalls Lube Center - Oil Change Stations Near Me - Allen, Texas

Went in today to get oil changed. And car wash. The did not clean my windshield which is a safety issue with temp changes and foggy windshield. They also did not reset my oil % counter. It took going online and 1/2 hrs of wasted time. Will not go back. Been using them many yrs, but no more. They have lost the meaning of customer service. What a shame read more

Don't waste your money, 25 dollars for a car wash, and that's only the outside, super bummed out

This is the best priced oil change in Allen. A full service car wash is $35 in Allen, yet I just paid $85 for a full synthetic oil change with interior/exterior wash! And this was not a run it thru the wash and call it good...the opened all the doors and after vacuuming and wiping down the windows...they cleaned and dried all the door jambs. read more

Excellent service for oil & filter change! Mobil 1 and car wash for less than $100. Most importantly, these guys are trustworthy and no big up sell. read more

I've been taking my cars to Waterfalls for oil changes and all types of mechanic work for years. Their location is convenient for me, but most of all, I trust them. Their prices are reasonable and they don't try to upsell services I don't really need. In fact, many times they've told me I don't need something, or have taken care of small items without charging me. I've had many conversations with other women in the oil change waiting room who say they really appreciate feeling respected here. The crew doesn't "mansplain" or assume we don't know anything about our cars, but if more information is needed they explain it in a clear and understandable way. read more

Negligent response by management to damage done to my car ------ My front left and back left wheels were damaged and scratched badly while I was being directed by their staff to enter the wash. Specifically by the railing. Unfortunately the staff was not willing to help when I let them know of the damage. According to their policy, the business is not responsible for exterior damage. Even though their staff member specifically directed me into the wash. read more

We paid for a Diamond wash and detail. The outside and front seat looked great, but it was obvious they didn't even touch my backseat. Really disappointed for how much we paid. read more

Waterfalls Lube Center - My backseat after paying for the Diamond wash. - Oil Change Stations Near Me - Allen, Texas

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Paid 8 dollars for an automatic car wash only to find out that it doesn't even work when I pulled in. The automatic car wash is out of service but they will still allow the machines to take your money and there are no signs or cones blocking it to let people know that it's out of order. Vacuums here are extremely low in pressure like everything single one. Apparently this place has no ownership anymore but somehow is still taking people's money. This place needs to be SHUT DOWN IMMEDIATELY. I will never come back here again. read more

I've been going to this place for quite some time and paid 10 dollars for an exterior wash. I went there today and the price rose to 25 dollars. A 150 percent price increase! The attendant said they raised their prices and changes the signs. I wouldn't recommend this place to anyone, and will advise people to steer clear of this price gouging establishment. read more

Good quick service and good price. Friendly and helpful. Plus a free car wash with an oil change is nice.

This place is great. Friendly, honest and competitive pricing. Very courteous and helpful staff. Full synthetic oil change (Mobile One) with car wash $85. I love the fact that they have Sunday business hours. That's really helpful for my schedule. If you're in Allen, check out this business. I don't think that you will be disappointed. read more

I've been coming here for years and this business was really nice, but last year they sold to new owners and it's gone downhill. I recently came and paid for their most expensive service, and they only washed my car's exterior and wiped down the dashboard. For $40 I expected better service. Won't be returning. read more

I just took my car in for a detail, and they did an excellent job and took care of my foggy headlights while I was there. Also got my tires rotated. Everyone was very helpful professional. My 2014 looks like new! read more

Very quick, affordable and there's a 20% off coupon online if you look it up. Did a state inspection and it was really fast!

Since ownership change they try to upsell every oil change. I guess a $200 oil change and wash isn't good enough anymore. Last change I didn't even get the wash I paid for, but didn't have time to b argue. This time I needed a special filter. LOL. I have less than 20K miles on my car. Just want an oil change pal. Don't need special filters, wiper blades, cabin filters, new drain plug. Just an oil change. read more

I get my oil changed here often. The prices are really reasonable. I've also gotten my state inspection a few times. I really like that you get a free car wash with a oil change. The staff has always been friendly. There's a TV in the waiting room so that you have something to look at while you're waiting. read more

This place is great! Always giving me a discount even if i don't have a coupon! and I get a free car wash as well.

My car's motor was knocking pretty hard. It felt like it was the transmission was trying to go out. I initially thought the poor performance was due to a well overdue factory scheduled maintenance that my car needed. In October, I had 2 factory recall issues repaired on my vehicle at Bob Tomes Ford, and in their diagnostic report, it stated that I needed the FSM and a decarbonization service done to my vehicle. When I took my vehicle to Waterfall with my dealership diagnostic report in tow, they stated that they were a family owned company and performed their own diagnostic testing because they had experiences with other dealerships and shops and found that from their experiences with their customers that more than a few were just billing their customers for nonexistent repair issues. I was dreading a call from them of their findings by way my car drove, that I would need to spend thousands of dollars to repair or replace my transmission. I left my vehicle there and got a call from Waterfall that my car was showed several codes with issues on my car. In fact, I had several wires in my motor loose. Either by road vibrations or by rodents getting into the vehicle. This made sense because in the Fall, when I had to have an oxygen sensor replaced for smog testing, the technician found chicken bones in my motor from rodents that had camped out in there on a few occasions. My final bill with Waterfall was $80. for the diagnostic test, a road test, and replacing the wires that were lose; and they threw in a free vacuum and car wash with it to boot!! Mind you... this was my VERY FIRST TIME EVER going to Waterfall in my entire life!!! (My October 2018, estimate for services at Bob Tomes Ford was $2,426.39 for services listed in their Recommended Services Inspection Recommendation Report post factory recall repair). So this was not just service for a family member, friend of the family, or customer loyalty to a lifelong customer that had been going there for decades. I am over the moon with them!!! They are honest in a world where over and over again in the news you see such horrible examples of corruption, unethical behavior, business practices, and inhumanity in the world where it is unfortunately expected. These guys are AMAZING!!! I highly recommend any and everyone in Collin County and surrounding areas to give them a try. You will not be disappointed! I have a new auto repair shop / garage with Waterfall for LIFE!!! Thanks Waterfall!!!! read more

I got the number three service was fast and done right! employees are super nice!! Definitely would go back worth the price!

They were great! I came here for two car inspections. I don't think it took more than 30 min between the two cars. They are courteous, friendly and prompt. I highly recommend. read more

Cheap ($30 for an oil change and a car wash after coupon), very friendly and fast. What else could you want from this place? read more

I came in with the boyfriend for a State Inspection. Very fast, in and out in 10 minutes!! Very nice employees and seem to have many clients who are regulars. Like their Facebook page for -$5 off service! They also have a membership based system for those who get regular car washes. They have a small waiting area that is clean and didn't just smell like tires but air fresheners for cars! Hahaha. read more

Quick, efficient oil change. Good value for my money. Yelp discount was a nice plus. Got a free car wash. They vacuum and dried the car.

100% recommend, The customer service is outstanding! The staff is accommodating to what you need. The service here is fast, professional, and will go the extra mile to make service friendly every time. They will not charge for unnecessary repairs, oils, inspections ect.. and they will be generous and honest with quoting. I truly appreciate their care. The facility is clean and smells nice. Lovely waiting room as well, with plenty of refreshments. Wouldn't take my car anywhere else! read more

I just got the oil change and State inspection done for my wife's car. this place is very efficient. Shvan was extremely helpful and courteous. While I was waiting for the car, I noticed a lot of regulars and they all received the same great service from Shvan. I will be bringing my car for the next oil change and state inspection when due. read more

Waterfalls Lube Center - Oil Change Stations Near Me - Allen, Texas

STAY FAR AWAY FROM WATERFALLS My vehicle has a damaged motor and is undriveable due to Waterfalls negligence. They put the wrong oil in my truck despite manufacturers specifications on record and being displayed on oil cap. When we reported directly to the lube shop they said they could "get engine light off" and put a oil supplement in. (Charging me again for the patchwork). The mechanic said he didn't want to remove oil because he didn't want to get hot oil on him. (?) I never gave permission to use a different type of oil, period. This would never have happened with prior owners. This new company is great with making excuses and pointing blame at the manufacturer, despite manufacturers specifications and correct type of oil on record. They ruined my truck being lazy and Willy nilly with a simple oil change. The way I was treated just added insult to injury. I've been a customer for ten years with my fleet, friends and family. Never again. DO NOT use their services since new ownership, there has been a PATTERN of vehicles being damaged at car wash and the lube shop with absolutely no resolve other than "take a survey" (?) I am now stuck as a single mother and nurse of mentally challenged adults without my vehicle. I need my vehicle to go to work and to their appointments. God sees you. This isn't over by a long shot. read more

Came by to get my oil changed and get my car inspected. I was in and out in no time AND got a free car wash with the oil change. Very pleased with these guys. read more

I took my car in for a tune up after getting the diagnostic information from Autozone. I had attempted to replace the ignition coil and spark plug myself after viewing some videos online but found I didn't have the right tools and didn't want to risk any damage. I had previously had both of my vehicles serviced at Waterfalls e.g. oil changes, state inspections, minor repairs and trusted them for this repair work. Estimates online varied between $275 and $316; $96-$121 for labor and $179-$195 for parts. They ran the diagnostic and utilized the ignition coil I had already replaced to fix the correct misfiring cylinder. Total cost was roughly $95, bottom end of estimated labor only from research. I was pleasantly surprised and thankful for quick repair and honest and more than fair pricing. I was already a return customer but this is the kind of experience which led me to write a review and give them a well earned five stars. It's the type of experience that will ensure I'm a return customer for any future repairs and also why I would suggest this repair shop to others. Solid work and honest and fair pricing; really the best you can hope for from an auto shop. read more

I went earlier this week to get an oil change for my 4 cylinder Toyota Prius. A man came up and told me it was going to be $100 for a simple oil change. My father went a few weeks ago to this same place with his 6 cylinder diesel truck and it was $50. We both asked for full synthetic. The man said I had a "special filter" when I know I do not. Do NOT go here unless you are trying to get ripped off for being female. read more

Would recommend to being your vehicle here for inspection! Super fast and very friendly!

I've been going to this shop for over ten years. The staffs are honest and never suggest anything that's no necessary. Shivan, Vyacic, Mo are sone of the most friendly and customer oriented. One time the owner even drove me back when my car had to stay in the shop for the day. read more

The guys at Waterfalls always do a great job! I've brought all my vehicles for oil changes over the years. I've had my breaks replaced, and most recently spark plugs, fuel injection service, and shocks and struts replaced on my '08 Honda. They do great work at a decent price and are honest and upfront with any recommended work your vehicle needs. And they always wash your car whether you're getting an oil change or service work!! read more

I highly recommend these guys! The wait time is very reasonable and every time I use them they're consistent with great customer service and limited weight time. read more

Workers were kind and helpful and FAST. Did a great job on my car. They are my go to place.

I received a coupon for $5 off my State Inspection, so of course I came here. They open at 8AM on Saturdays. I got here at 8:15 and there were 3 people ahead of me. However, I was in and out within 45 mins. The employees were very knowledgeable and friendly. Overall my experience was 5 star, I'll definitely be back and refer them to my friends and family. read more

Waterfalls Lube Center - Coupons - Oil Change Stations Near Me - Allen, Texas

I found this place was more expansive than the other oil change shops around town. I liked the idea of the "free" car wash but was disappointed when there was still crumbs and garbage in my car after the wash/clean. read more

Everywhere I went was super busy. I came here and with a smile they inspected, oil changed and washed in less than 30 mins. I'm a fan

Only place I found near my house that was open on Sunday. Extremely friendly and hard-working staff. Free car wash with oil change and clean waiting area with the Cowboys on TV, but not too loud. read more

Waterfalls Lube Center - Clean waiting area; open on Sunday. - Oil Change Stations Near Me - Allen, Texas