Jaiden, Ameen, and Mo were very professional. I was in and out and wasn't over charged like other…read moreshops do. Highly recommend. Got my oil changed.

I took my wife's vehicle to this Valvoline location for an oil change about two weeks ago, and the…read moreexperience went from disappointing to completely unacceptable. When I arrived, I was told the oil change would take about 20 minutes. Instead, it took more than 45 minutes while we sat in extremely hot weather. The people in the vehicle next to me had been waiting even longer for another service. I left thinking I probably wouldn't return, but what happened afterward made that decision permanent. A few days later, my wife drove her vehicle and immediately noticed that it wasn't running normally. She described it as sluggish and lethargic. Since I was out of town, she drove my vehicle until I returned. When I checked her vehicle myself, I didn't immediately notice anything obvious, but she knows how her vehicle normally feels and insisted something wasn't right. I took it to Firestone on Greenville to have it checked. Their technicians found that the engine oil had been **overfilled and was dirty**. Their assessment was that the Valvoline technician may not have completely drained the old oil before adding the new oil, leaving an excessive amount of oil in the crankcase. Firestone changed the oil again and provided documentation of what they found. I returned to Valvoline and spoke with the "On Duty Manager." After some fumbling around, he eventually pulled up my receipt. I asked for a refund and was told that, because he was only the "On Duty Manager," he could print my receipt but apparently could not issue a refund or resolve the problem. Instead, I was told that I needed to contact customer support myself and explain the entire situation. At that point, my patience was gone. I told him that Valvoline should be contacting its own support department to resolve a problem caused at their location rather than making the customer do all the work. He called Cody, who told me he would contact me the following day sometime between 8:00 a.m. and 3:00 p.m. The next day, I received a call from Mo, another "On Duty Manager," along with a Customer Care representative. Mo told me they would refund the oil change, but the amount he initially quoted did not include the taxes I had paid. I caught the discrepancy, and the Customer Care representative agreed and corrected it. I will give credit where it is due: **the Customer Care representative did an excellent job.** She listened to my concerns, understood why I was upset, and handled the refund professionally. Unfortunately, that does not change my opinion of this location. A business that performs oil changes all day should be able to properly drain and refill an engine without overfilling it. An oil change is one of the most basic services they provide, and I should not have had to pay another shop to correct their work and then fight to get my money refunded. I would not recommend this location to anyone. I'm glad I eventually received my refund, but I will never have another vehicle serviced here. On the other hand, **Firestone on Greenville was excellent**, as they have been every time I've taken one of my vehicles there. The only reason I didn't go there in the first place was because I assumed they would be too busy. Lesson learned. I'll wait for Firestone next time. **Avoid this Valvoline location like COVID-19.**

Helped with the price if repair. Jobs was done timely & properly. It's been a week & anything is…read moreperfect. I highly recommend Major Automotive to everyone! GREAT PLACE & JOB DONE!

Communication was better than expected. Everyone I encountered was beyond polite. Final price was…read moresame as quoted from the beginning. Will use them again Definitely recommend without hesitation.

Every time I'm in the area and I need an inspection or oil change done, I make it my point to visit…read morethis location specifically, Kwik Kar #8127. They are always very quick with the service, but do a great job, and they are also very friendly! Today two gentlemen named Jeff and Gage helped me today and they were kind and eager to help, despite it being literally 102 degrees outside. They also always have great coupons to use on their website. Always appreciate the service at this location!

Getting inspection done. Came up to Dallas to help daughter, her check engine light was on and she…read moreneeded to get an emission inspection. Replaced the largest most complex PCV valve I and the O'reilly worker has ever seen. Also replaced spark plugs. Check engine light off, I beat the rain. This place was busy but everyone was nice and it moved quickly. Waiting area small but chairs comfortably. Bay looked clean and mechanics looked professional. These are some of the nicest people I have seen at an oil change place. They were very friendly and seemed to genuinely care about how long you had to wait and if you were taken care of. This is a great little place. These people are really nice. I would most definitely come back even if it was out of my way.

I guess people only come here to complain - I had a great experience! Called, set up a time to get…read morealignment for a Tesla, nice guy at the counter, work was done in under an hour, emailed me the full report. Would definitely come back for an alignment, and you can't beat their price. $125 for a one-year alignment, or $189 for life of the vehicle. What's not to love?

First time ever writing reviews but this has been easily the worst auto repair experience I have…read moreever had and the whole experience felt shady and grimy. I brought my car in solely to address a fluid issue on the rear passenger-side brake line. The car drove in with functioning brakes on the other three wheels and zero dashboard warning lights and the brakes felt 10x better before I gave it to FireStone. After keeping the car for days (From late Sunday ~3:00pm -Wednesday 4pm or so?), they returned it completely undriveable: zero hydraulic pedal pressure, the pedal sinking straight to the floorboard, and red brake failure warning lights illuminated on the dash. They tried to gaslight me about the issue already being present and took no responsibility for rendering the vehicle completely unsafe to drive, and dismissed it by saying it was "going to happen eventually." Rather than performing basic hydraulic isolation tests to trace the blockage, they had to do a brake fluid exchange in which they made the issue worse and broke my master cylinder? (There was no such issue beforehand and I'm assuming they broke it due to the repeated brake fluid bleeds they attempted [they said five hours and repeated bleeding] and completely failed, the brake fluid leaked all over my wheels and they made no attempts in cleaning it up). I'm just baffled at how much worse my brakes became after their work compared to before and the audacity to ask me for $700 to fix the master cylinder AND SAYING FURTHER that they cannot be sure that there's no more problems, just asking for me to be upcharged more. I went to another auto shop and they gave me much more transparent ideas of what's happening, they told me the brake fluid had leaked all over the wheels and the extent of the issues which FireStone could not provide, stating they must fix this one issue and then another pops up. The only reconciliation was that they were willing to put up with my dad's complaining and was willing to deduct the diagnostic fee from the master cylinder repair ($691.99 to ~$530) but then turned around and declined after my dad complaining that he doesn't trust them (lol to my dad but also fair of FireStone to do). TL;DR Brought in a drivable car with zero warning lights just to find the issue with one rear brake line. After keeping it for 3 days, Firestone completely botched the bleed, leaked brake fluid all over my wheels without cleaning it, caused more issues, and returned the car 100% undriveable. Paid $300 for my car that's in a worse state, congratz FireStone, you played me.

This is my go-to shop for state inspections and quick oil changes. I've never waited more than five…read moreminutes, and the staff work seamlessly together to provide fast, efficient service. They also offer a full range of auto repair services, including wheel alignments.

they are quick and thorough. Customer service is excellent. explained ever to me. if you have…read morelittle time your go to place.

I've always heard people say getting your oil changed can feel intimidating because you're never…read moresure if someone's trying to upsell you, but that wasn't my experience here at all. I brought in my older car after getting some confusing information elsewhere, and from the moment I pulled into the bay, the staff was friendly, welcoming, and ready to help. They got me in almost immediately, and the technician took the time to explain everything in a way that actually made sense. He pointed out that my cooling system was in really bad shape and explained why it was important instead of just trying to sell me something. I really appreciated that. What stood out the most was that I never felt pressured. He gave me a fair price, answered all of my questions, and even let me know I could stop back by anytime to have my oil checked and topped off between services. That level of customer service goes a long way. The whole visit only took about 15-20 minutes, everyone was kind and professional, and I left feeling like they genuinely cared more about helping me than making an extra buck. I'll definitely be coming back for future maintenance.

Needed an emissions test for registration renewal. I decided to stop by Take 5. I had never used…read morethem before for anything. They were busy, but I will say they moved quickly. The staff were friendly for the most part. One guy looked a little sleepy. We laughed for a few minutes and talked about cars. They answered my questions and concerns. The emissions testing was easy, quick and simple. The price is already set so it's decent. It's required by Texas so you really don't have a choice. I would definitely return based on having a pleasant experience.

Sam is very honest and personable, they tell you what your car needs right away and what can wait a…read morebit longer. They have great courteous service and rapport, and I have gone here 3x now with no issues. Best Midas I've ever been to.

I initially had a positive experience at this location. When I needed a new alternator, the team…read morewas friendly, helpful, and got our van in quickly for repairs, which I really appreciated. However, my disappointment began about six months later when the alternator failed unexpectedly. This location advertises a "limited lifetime warranty" on some parts. In the case of an alternator that would be 12 months, but when I contacted them about the faulty alternator, I was told there was nothing they could do because we had since moved. This left me with no support and forced to pay for another new alternator out-of-pocket. Alternators should last much longer than six months, so I was shocked they wouldn't stand behind their warranty or make any effort to help with the additional costs. I felt let down by their lack of accountability. If they're using parts that don't hold up, they should either reconsider their suppliers or at least honor their warranty terms more consistently, even in situations like mine. Because of this experience, I can't recommend this location, and if you're considering them, you might be better off looking elsewhere for a mechanic who truly stands behind their work and warranties. At the very least, they should have honored their one-year warranty as promised.

Be aware this store . just a liar ! They will scam you ! At the beginning I just want to do the car…read moremaintainance, they recommend me to do the fuel system cleaning told me only 10.99 ( he will confused you not saying one hundred 10 instead of number 1099 ) , I double checked with price he said yes 10 bucks . After reviewed the bill is 110.99 . There are 2 same store in Allen . Be careful about 1209 west McDermott Dr. Allen!

Did a nice job of cleaning the outside of my car. However, the wait was awful. One fella, all…read morealone, from start to finish! Wish I had handed my tip to him since the rest of the staff was MIA!!! (1 heavy set white male, and 2 black males did a disappearing act when it got busy!) Those 3 fellas disappearing act caused a great delay in running the cars through the wash. They are under new management. Not sure how long that will last. Fairly certain they had several employees..... BUT, only 1-2 were working. (A female and a thin white male. Those 2 were the only ones getting the cars washed and drying them.) Pretty sad situation to watch. The other staff were off in a room to the side. Not a good start for a new business. If I noticed, makes me wonder how many others observed the staffs apathy to work? 3 staffers left the front of the business unattended for 20 minutes. That's sad. This caused a delay for cars being placed through the wash. I felt uncomfortable, pretty sure I will not be returning. I'll go back to Trademark up the road. This place is not dependable. Highly, suggest you go elsewhere! January 2023

Was a little thrown off at first by being called "sweetie pie" when being directed to a different…read morebay, but I was totally taken care of during my visit. I was offered a bottle of water during my longer than expected visit and to sit inside in the AC. As automobile businesses can often be intimidating for women, I was so relieved that I had a positive experience. The manager, whose name I can not remember, is who I had the majority of my interactions with. Give this place a try!

I really appreciate this business. They are so efficient,…read moreand thorough without being pushy. The oil change was quick- the only thing was they were out of the size of wiper blades I needed. Other than that, everything was fast and the employees are very professional and friendly. This is my go to place for a routine oil change now!

This is the shop I maybe going to if the shop in Lake Dallas does not work out. I requested a…read moreonline quote for repair and I am assuming it is the owner of the shop. Politeness and care was taken into consideration when talking to the owner of shop. I am a survivor of stroke that took place March 12, 2022. The only thing that is lacking is short term memory loss and that is challenging me when talking about mechanical issues regarding my Fiat 500L Trekking model. This is a 2014. My only main concern is driving to Plano because I am currently fighting dehydration and a sinus infection. With no air in car that poses a big problem with my own body and trying to push fluids is difficult enough.

One of the best experiences with a auto shop I have ever had. Great guys working the front desk,…read moreand they absolutely take care of the community, especially first responders. I was very impressed with the service, the timeliness, and the result. I will definitely be back for any and all auto maintenance going forward. I highly recommend, 10/10.