I rarely leave negative reviews, but after everything that happened, I feel it's important to share…read moremy experience so others can make an informed decision before joining.
I joined this gym because it was convenient and close to home. At $41.40 per month, I expected a clean, safe, and professionally run facility. Unfortunately, I left extremely disappointed.
My experience started on the wrong foot. When I signed up, I was charged about $180, which I was told included my first month's membership, application fees, a personal training session, and a meal plan. While I received gym access, I never received the training session, or meal plan I paid for.
The facility itself is outdated, poorly maintained, and extremely cramped. There is only one cable machine, located in the middle of the gym, which constantly creates congestion. Several machines had torn seats repaired with duct tape, and broken equipment was often left sitting on the floor instead of being repaired or removed. I also regularly saw broken dumbbells left on the floor. Downstairs, the squat rack sits extremely close to the bench press and has no safety spotter arms. The assisted pull up and dip machine was also broken, with the assistance platform sitting on the floor instead of functioning.
The atmosphere also became uncomfortable over time. Although the staff initially promoted a family oriented environment, I often felt watched rather than welcomed. Staff frequently swept or cleaned directly around me while I was working out, and whenever I needed assistance, I felt dismissed rather than helped. The music was consistently far too loud, and the locker rooms often had no paper towels.
The incident that ended my membership was the most disappointing part of my experience.
I brought a friend as my guest and paid for his guest pass. Before we even started working out, I was repeatedly asked whether I was personally training him. I explained multiple times that I was not a personal trainer and that we were simply friends working out together.
During our workout, we were sharing the gym's only cable machine and taking turns between sets. While I waited for my turn, I gave my friend a few pointers on his form, something many workout partners naturally do. The manager later claimed I was personally training him because I wasn't actively lifting at that moment. From my perspective, that made no sense because we were simply alternating sets on the only cable machine available. Despite repeatedly explaining this, our workout was cut short after about 20 minutes, and we were asked to leave.
Unfortunately, the problems continued afterward. The incident occurred on June 10, and I never returned after that day. I was not refunded for the remainder of that month's membership or for the guest pass, even though our session had been cut short. Then, despite the manager telling me my membership would be canceled, I was charged for another month. When I returned to resolve the issue, the manager was unavailable, and the front desk could not assist me or provide me with a way to contact him.
Overall, I paid for services I never received, dealt with outdated and poorly maintained equipment, broken dumbbells and broken equipment left on the floor, an overcrowded layout, disappointing customer service, and unresolved billing issues. I genuinely wanted to like this gym because of its location, but my experience was consistently disappointing from beginning to end.
Everyone's experience may be different, but based on mine, I cannot recommend this gym. For the price they charge, I expected professionalism, proper maintenance, good communication, and fair treatment. Unfortunately, that was not my experience.
