It's a cheap gym with no issues but it's not as cheap as it seems. The yearly fee is predatory…read morepricing and it's difficult to cancel your membership

This is not a bad gym, but there are some things that could definitely be improved! Several…read moremachines are broken for at least east the last two weeks, if not longer! They could use at least two more incline benches in front of the free weights area. They could do a better job vacuuming the floor in the workout areas because there are gobs of hair and pieces of trash that are floating around. Locker rooms are abysmal with only two benches available for the locker room at least 5 feet away from each side. The tall lockers when you open them up, you cannot even see what's on the top shelf, which is probably 7 feet tall. All of the cubbies across from the showers could stand to have a locking latch on their doors! So nobody could easily go in there while you were showering and grab your stuff. There's not even a chair or hooks in some of those partitions. I'm kind of stuck using this facility while I'm in town. I've been to some better and even some that have been worse! EDIT: This review should be enough for PF to take action to improve the facility since they replied to the review!

Great facility with lots of fitness options. Staff is super friendly. Very Affordable.read more

Okay. I like this gym a lot. Plenty of space and a wide range of equipment. Staff are friendly and…read morethe place is clean. Would give 5 stars but the mask enforcement is lax. People with masks below their noses their entire workout. One girl even comes in without a mask but the most minimal of face shield. The kind dentists issue that only covers the lower mouth. Like, that's not how it works, lady. I've seen another guy who will wear a mask but doesn't tie back the bottom half. It's just loose fabric hanging over his mouth. Not a great look in a pandemic. People will also talk after their sets without a mask on. I am not the enforcement police, so I try and stay away from those people.

Jordan there was an amazing help with being so informative and set up my membership with no issues!read more

Mel, the employees in LA fitness at work surfing the web they're not doing what they are told. I…read moresee one employee actually paying attention to a screen and doing something all others are moping around looking at their phones or playing pretend basketball

Back again for the season. Of course the steam room and infrared sauna are not working in either…read moremen or women's side ‍

DO NOT JOIN LA FITNESS!!!…read more The reason are as follows: 1. When I initially talked to my salesperson he told me that the club was getting a red light sauna as the current one was not working, I assumed it would be soon but the sauna has not worked in 10 weeks since I have been a member which is absurd/ridiculous for a fitness club...I used to own a fitness club with indoor tennis, large fitness room, (at the time one of the biggest in upstate N.Y.), aerobics, pro shop, nice locker rooms with a sauna...if the sauna ever broke down which happened frequently as members would pour water on the coils and short circuit them I would FedEx the appropriate parts and get it fixed ASAP...plus the salesperson was not working there days after I joined so he probably knew that and said anything to sell a membership and assuming get a commission 2. In my opinion the club is oversold with memberships as no matter what time I come in there to work out it's tough getting on any piece of equipment as there's so many people working out 3. I had a member try to walk out with my jacket which I moved around with me as I worked out as didn't want to use your locker rooms 4. I don't want to use your locker room as the one day I forgot my flip flops and I got a wart on the bottom of my foot from your locker room floor 5. The main reason I joined your club is that you had a sauna versus Planet Fitness which did not 6. I have since joined Planet Fitness, both your club and PF are about the same distance and time from my house on East Ave and PF has probably 3x the equipment and space of your club, better machines with at least 2 of every plate loaded machine which usually means no waiting for a machine to work out on + they have more free weights than yours 7. Numerous times your club was dirty, noticeably the floors on the fitness areas 8. I tripped over your vacuum cord which has a 30-40' extension cord...I'm almost 77 and luckily I caught myself and didn't fall which could have been a lawsuit...I own a 4,000 sq. ft. home with 3 stories, (1875 house), and I have the same vacuum which is cordless for safety and ease of moving around and the last club I belonged to, (Midtown), had the cordless backpack vacuum so members wouldn't trip over a long cord and for ease of movement and safety and was faster as no cord to deal with...if I can have a cordless one as a homeowner I'm sure a big corporation like LA Fitness can afford one 9. I previously emailed the manager or so I thought but it was a generic email to LA Fit on a Friday and she never got back to me, I was told at the front desk that I could email her directly from the web site but it was a common email only...after I complained to her (Abby) at the front desk the next Monday she probably looked for it and got back to me in a day or so after that...I've taught small business administration and entrepreneurship at the college level and waiting 4-5 days to respond to a customer's complaint is not acceptable in a well run company...when I complained to her about the sauna she were cordial but kept giving me the run around about it and when it would be fixed and refused to give me any club credit for lack of services - the sauna - which was the main reason I joined your club 10. So I'm leaving LA Fitness and their lack of getting the sauna fixed in 10 weeks means they will lose my membership for many years to come, I've worked out and been an athlete since the 4th grade and will never stop belonging to a gym so LA lost thousands of dollars on my future membership and after the review I post which will be much of the above, you will lose numerous future members and cost the club 10's of thousands of dollars 11. The spin bikes are from maybe 2005 at the best and they are the worst spin bikes I have ever used in 25+ years...and they have maybe 2-3 spin classes a week, I only ever saw one 12. This "Gym" is like a used car lot from 1970 with sales people having desks to sit you down to hard sell you a membership for a "special deal" if you join that day...lying about anything to sell a membership and have that same slimy feeling of those old time used car sales people 13. And when I walked into the club and talked to Abby (East Ave Club in Brighton) I was told that initially I had paid for the first and last month so I have been billed for an extra month upfront so if you want to cancel they get an extra month out of you...what a scam from old time car dealers and scummy salespeople from clubs in the 1970's + 1980's and 1990's Mark McCarthy

The staff energy is amazing & the fun atmosphere combine with the clean equipment & is top tiersread more

A gorgeous facility with awesome instructors and strong love of community! I bought class bundles…read moreabout two years back and took everything from barre to spin to yoga to boxing to HIIT classes. The beauty of M/Body is that they really offer everything, including personal training and some options for getting workouts in around normal class times. HIIT classes were (and still are) my absolute favorite, and the classes here are exciting and station based. I will never take barre again based on my experience here, but that has more to do with me and nothing to do with the quality of the classes - pretty sure this is one of the best barre experiences in the area...I just think all barre experiences are criminal and TORTURE. I digress. If you're looking for a snappy, clean facility in a perfect location, M/Body is for you. They consistently run specials on pricing and are especially good to their first timers. Give it a go if you've yet to try a class!

What a special studio. I always look forward to coming to a class here for the pro instructors,…read morecommunity, and positive vibes. It's a well rounded space, and I think what's most important is how welcoming the studio is. I like the challenging workouts and feel motivated to come back. Two stand out characteristics I think that makes M/body a unique place.

Very nice place but needs more equipment. Also there should be a smoothy machine in the lobby or by…read morethe entrance somewhere

Not the same. The club cannot seem to hold on to a general manager. The price is not only way out…read moreof pocket but they increase it on you- way to reward your loyal customer. Every time the manager quits others step in and power trip out. It's very strange. Also, from what I hear... they REMOVE "negative" reviews, so the public does not have a complete picture. Isn't that censorship? Isn't that abusive. I'm telling you, go to LA Fitness near this club. Significantly cheaper, pretty much the same services and much, much better parking! Plus LA Fitness doesn't remove comments they don't fully embrace!

for $25/month a GREAT deal! the deep tissue massage chairs are great for those with tight backs and…read moregluts...enough equipment and never really that crowded and members not like the sketchy crowd I encountered at the LA Fitness on Rockford Street in Rochester...however who is the grouchy older guy at the front desk mornings? and club is pretty dirty as one of the biggest ever complaints of clubs are their cleanliness

I've never had any issues at planet fitness, I have been a member for a while and it has been a…read moregreat place! Although today, before I left, I stepped up to the counter to ask a very simple question. There were 3 workers chatting in the back and no one came up to help me. Which is fine, finish your conversation I can wait. But then I was shocked to see them do "noses" to see who had to come help me. The last person to touch her nose rolled her eyes and walked up to me. Once I asked my question the two other workers in the back started laughing. Sooooo unprofessional :( if this happened to someone else it could be a whole different story. Talk to your staff about customer service! It really goes a long way :) (PS I promise I've never ever been a difficult customer and have never caused issues this was unwarranted)

Club Pilates is a fantastic studio. The space is beautifully arranged and creates a calm, welcoming…read moreenvironment from the moment you walk in. The members are kind and social, which makes classes feel comfortable and community-oriented. The staff are warm, professional, and very attentive. The studio is also well equipped with excellent Pilates machines and accessories, and they offer a variety of class types and packages to suit different needs and schedules. Jenny is an ABSOLUTELY AMAZING teacher, and a warm funny person! She clearly knows her craft and is an exceptional teacher. Her guidance is precise, encouraging, and easy to follow. Taking her class felt less like a formal workout and more like learning from a knowledgeable friend who genuinely wants you to succeed. I highly recommend this studio and especially her classes, and her as a person 1:1 teacher/instructor.

Extremely Disappointed - Poor Treatment from Instructors…read more I joined Club Pilates excited to continue my fitness journey with an additional workout option, but unfortunately, my experience has been frustrating and disheartening. Several instructors made rude, snide comments during classes, including things like "there's always one who can't catch on" or suggesting I should be in a lower-level class--before class even started. I'm still learning, but I expected to be supported, not shamed. I don't look like the stereotypical Pilates student, but I follow directions and show up ready to improve. I deserve respect--something I never had to question at places like Breathe Yoga or the YMCA. On top of that, my name has been consistently misspelled on my account despite repeated requests to fix it, which creates issues with my wellness reimbursements. I've tried to stick with it, even going out of my way to avoid certain instructors, but enough is enough. I've never felt so uncomfortable or disrespected at a fitness studio. I've asked to cancel my membership and request a refund for the last month. I'll be continuing my practice at places that value and uplift their members--not tear them down.

We wanted to visit this YMCA location to take advantage of the outdoor swimming pool…read more We first dropped off our kids at the childcare center. The kids preferred this childcare center over the Penfield location. They said it seemed cleaner and there was not gum all over the surfaces. The wellness center was decent. Not a ton of machines but enough. It was surprisingly slow for a Saturday and I had my choice of machines. I liked the electronic lockers here. The outdoor pool is really what makes this location stand out. I wish there were more shady areas poolside. The slide is fun (and fast). Kids loved the splash pad. The only aspect I was unhappy with was how basic the changing rooms were by the pool. They could use an update to be modernized. The changing rooms were as basic as you can get. No stalls strictly for changing. We enjoyed this location and would come back for the pool.

I had my kids in child watch and shortly after, my son somehow left childwatch without anyone…read moreknowing or even looking for him and found me sitting out in the lobby. I asked him what he was doing and also was waiting to see if anyone was following behind looking for him and, no one! Not one person was searching for my 3 year old son. I brought him back in and said he got out the door and found me in the lobby and the response from a male worker was "oh". . Not a "oh. I'm sorry" or "oh my goodness I apologize ". Mind you, I am supposed to trust people with my kid's life. Let me also say that he knows how to push the handicapp door button to get the doors open so had I not been in the lobby sitting down, he would have walked right out the front doors. Interesting this place tried to pin neglect on me when they are the ones having neglected my son. I stopped going to this branch a long time ago.