I have never received such disrespect and horrible customer-service in my life and its sad that it had to come from the dealership I trusted to sell me a car and service it when it failed just 1 year after buying it. First off, Fitzgerald Auto Malls does not believe in honest practices and 100 percent customer focus. I was sold a car that had the engine light disconnected in it and had a flooded engine. I received a fake car fax report upon buying the vehicle and when the vehicle was serviced the technician DID NOT complete all repairs that I paid for, the service center assistant manager even allowed the salesman who intially sold me my car in 2012 to make changes to my account as in add on costly repairs without my consent. I ended up spending 3,500 dollars total on a change of timing belt, tune up, spark plugs, wheel alignment, tire rotation and balancing, bushing, fuel filter and etc. The technician at this location only aligned 2 out of 4 of the wheels and damaged my distributor which later had to be replaced. Not only that, my engine was revving way to high and way to loud after picking it up after its initial repairs were done. When I got my ac serviced here, the technician broke my fins and left his work rag on my drivers seat and damaged the belt in my drivers door. In addition to that, the ac along with the heating system failed to work just 3 days shy of the technicians here servicing it. When you get an oil change they supposedly also perform an express wash on the vehicle. Out of the 6 times I got an oil change done here apart of my lifetime buyer protection benefits a plan I paid $500 for when first buying my vehicle here, my vehicle was never washed and the technician never cared to ask if I wanted it done. The staff here just simply let me drive my car out of the service center in filth. I've complained several times to the service manager, service director, and even wrote a personal letter by email to owners Jack & Dorothy Fitzgerald of the horrible service I've received from the staff here and the countless mistakes they've made on my vehicle that has costed me hundreds of dollars to get fixed elsewhere. As a result, I received a letter from the Senior Management Rep at this location that my benefits under the lifetime buyer protection program has been cancelled and my account has been closed. All because I complained that my vehicle was being returned to me much worse then when I initially brought it in. I should have went along with my first instinct of not going anywhere near this dealership when I had first read a review here about a young lady who got her brakes serviced and the next day her car blew up. Now I'm out of $3,500 dollars and forced to drive a vehicle that Fitzgerald damaged and wont take ownership of. Trust me when I say that this is the last place you want to buy a vehicle or get it serviced at. This company is a sham. Trust that 1 star isn't even due to this company, but because that is what is required to even write this post that's the only reason why they are receiving it. Find a more reputable service center and dealership to deal with other than Fiztgerald AutoMalls Rockville. For a labor rate of $122.95 cents an hour the technicians here can't even service an ac properly what makes you think they will accurately and properly service your vehicle? One of the guys who inserts the sticker numbers on cars that are being dropped off for service even asked me if my job was hiring. That goes to show you that the staff more likely don't want to be here much less want to care about your vehicle or what happens to it. read more

My best friend and I were leaving Maryland to drive home to Ohio with 8 kids (ages 1-12) when our 10 passenger van started smoking and had an awful smell. We pulled in to Fitzgerald Auto Mall, and even though they were closing, they decided to take a look at our van anyway. They helped us into the waiting area with all 8 kids, and said they would see what the problem was. We hadn't eaten dinner, and while we were waiting, Dottie brought us sandwiches, chips, brownies, and drinks. They came and told us they didn't have the parts to fix the van, but that they would fix it the next day. We asked if they could help find us a hotel within walking distance, and Dottie came back a few minutes later and said she got us 2 hotel rooms nearby, and that she had already paid for them. They also loaded us up with more sandwiches, chips, brownies, water, bagels, and breakfast bars. Then, 2 guys helped us grab a few things out of the van and drove all of us to the hotel. When we got to the hotel, the guys carried our things to the rooms, and made sure we all got in safely. Then they told us they would be back the next morning at check-out time to pick us up. When they picked us up the next morning, they told us that the parts guy and the mechanic had both come in early to find the parts and get our van fixed so that it would be ready to go when we got there. I am so very grateful for everything they did for us. read more

This was my second experience with buying a used vehicle from Fitzgerald Auto Mall (First from Annapolis and this time from Rockville). Ashlee Kirksey was our salesman and we were also helped by his managers Wendy Chavez and Eric Abrahamson. All three were very courteous to our needs in a vehicle and where we needed the price to be to be able to purchase. The vehicle was in great condition and Ashlee was very helpful in answering any questions I had regarding the vehicle prior to purchase. My first visit was 15 minutes before closing time on a Friday and everyone stayed a few extra moments to look over the car and discuss some financing information. They did look at the watches when we first parked though. I understand completely. Each communication with Ashlee was professional and courteous and he never pressured us about buying the car. Once I made my decision to come back in for a test drive and talk about financing, it was straight forward and again no pressure. Ashlee was knowledgeable about all the features of the car and explained and helped to set up some of the settings with us. He even knew some information about the previous owner which made it a little more personable. This was a great experience and I will consider Fitzgerald first when recommending or purchasing another vehicle for our family and friends. Thank you Ashlee, Wendy and Eric. Your time and attention was greatly appreciated. read more

Fitzgerald auto group is the most dishonest business establishment that one could imagine. While looking at a vehicle of interest at this location I could easily see that the passenger side front door had body work and had been painted, however the salesman spent nearly an hour lying about it saying that it had never had anybody work nor had it been repainted. After letting the salesman bury himself in lies for an hour a I asked him to bring the manager out to the vehicle to se if he'd continue the lies the of salesman. Well, indeed he did join right in with the salesman's lies. At that point I opened the vehicles door and showed them the body putty and paint overspray that wasn't even bothered to be cleaned up by their body shop. Being caught red handed in their many lies, they finally fessed up to the car having the body work and repainting. Unbelievable!!!!! Trying to make a sale at any cost without any respect or consideration for the customer. If you buy a vehicle from Fitzgerald they will be sticking it to you one way or another, buyer beware read more

Honestly, I hate buying cars. It's a very painful and stressful process, at least for me. Lucky for me, I walked into Fitzgerald Buick and was pleasantly greeted by the store manager named Eric. He asked me a lot of questions about what kind of car that I was looking for. I really didn't know. Up until I walked into the dealership, I've just thought that a car was just something to help you get from one place to another. Eric asked me a lot of questions about what I was looking for and based on my answers, walked me over to a salesperson, explained what I might be interested in and the salesman found the perfect car to fit all of my needs. Everyone was extremely professional, polite and was able to walk through the entire process with ease and comfort. I walked out with a brand new vehicle at a fair price. I am extremely happy both with my new vehicle and most importantly, with my experience at the dealership. I will definitely return for my next vehicle and will pass on my experience to my friends looking for a new vehicle. Thanks Again!!!! read more

I went in expecting to purchase a used vehicle. I didn't even want to consider a new vehicle thinking it was out of my price range. Jason Watts took the time to give me all of my options and was never pushy. I ended up getting practically a brand new used car that I LOVE and can afford. He even took the time to make sure I knew how everything worked and was set up properly.. I highly recommend Fitzgerald Buick GMC. It was worth the visit .Not to mention this dealership is top notch! Jason went above and beyond to make sure I purchased My Nissan Altima I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on the Car the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Fitzgerald Buick GMC is top notch! (Look for Jason Watts in particular) to anyone who is looking for a new or used vehicle. read more

We have purchased all our cars from Fitzgerald over the past 20 years. The sales staff are courteous, helpful and knowledgeable and the service (and staff) excellent. My recent purchase from Fitzgerald Buick was deftly negotiated and handled by Armen Martirosjan, an exemplary sales representative. We are very happy with the new Buick and appreciated Armen's professionalism and knowledge of his product line. Marcus Beverly- Finance Manager did an excellent job reviewing and explaining the financials; kudos to Eric Abramson, General Manager for running a tight ship. And my thanks to Chris Corson for his guidance and assistance. Lamon Sandidge and staff assistant made sure I tied up all loose ends, and waited until I exited the dealership to go home. Thank you for your courtesy, gentlemen! It was another great Fitzgerald experience. I continue to spread the word. read more

Want to know why these places are called STEALERSHIPS ?? Be sure to take an extra $ 40 when you step on to this property. We bought a used Buick from another dealer. It only came with 1 key. We went to Buick dealer - Fitzgerald Buick ( Nicholson Lane ) to purchase an additonal key. They informed us that the FOB would be 90, that programming would be 175, and that cutting the metal portion of the key insert would be 25. OK. We went and they charged an additional 40 dollars as an "environmental fee". For what ??? There was no oil, no battery, no rubber. They refuse to remove that charge and claim that EVERY SERVICE TRANSACTION - EVEN KEY CUTTING - INCURS AN ADDITIONAL $40 CHARGE FOR THE ENVIRONMENT. I think there is a word for this bio-degradeable charge. read more

Recently purchased a Buick Regal here. Competitively shopped, and the Fitz Way was the best. I bought a new truck I still drive from the Fitzgerald Toyota dealer 12 years ago--my only other new vehicle purchase--and was equally pleased. Lee Iacoca used to have an ad about Plymoth that said if you could find a better car, buy it. My experience is you can't find a better buying experience than the Fitz Way. As a VA resident, I have not used Fitzgerald for service on my Toyota. Use a local mechanic. Sorry to hear about the service complaints on this site, because I thought I might well use Fitzgerald for my Buick service. At least I am forewarned. I never take "optional" stuff and I do know enough about cars to know a scam when I'm offered one. read more

I just purchased a used car from Armen Martirosjan and appreciated his professionalism and his commitment to finding a car that I wanted. He worked closely with me and arranged for me to test drive a couple choices until I found the one that was right for me. I was very impressed with the whole Fitzgerald team and their commitment to customer satisfaction and follow-up, including Sales Manager Chris Corson's providing me with a loaner vehicle. Armen went above and beyond when I experienced a problem with my car this afternoon, brought it to the dealership at 4 pm and he fixed the problem himself, sliding under the front end to bolt the loose lower front fascia to the fender. I was very impressed with his service. Kudos to Fitzgerald!! read more

A few days ago, I posted a less than stellar review about an experience at Fitzgerald Buick in Rockville MD. We were surprised by a few of the final charges we came upon at the end of our transaction for an additional key/keyfob - purchase, cut, and programmed. That review prompted another interaction - and the most recent was a great deal more positive. The management contacted us about our concern. We found common ground and agreed that both dealer and customer have to be vigilant about complete clarity in what actions and charges to expect. We appreciate Fitzgerald Buick of Rockville being professional and aware enough to reach out and address our concerns to our satisfaction. read more

My experience at Fitzgerald Auto Mall on Nicholson Lane was a very positive one. I was helped by a very personable, knowledgeable young man named Ashlee Kirksey. Mr. Kirksey was able to answer all my questions honestly and frankly. He was patient to listen to my concerns and desires and what I was looking for in a car. I would highly recommend anyone looking for a new or pre-certified owned car to check out this location and ask for Mr. Kirksey, a sales and leasing consultant. My phone calls were promptly returned, and there was follow-up before and after. Excellent customer service from this young man. read more

What an AWESOME experience........ I talked to my sales guy ( Jason ) over the phone, and the next day ( as promised ) he had the car cleaned and the paper work ready to go. Unfortunately when we arrived, my wife saw a different car and fell in love with it. A short time later the new paper work was done and that car was cleaned + filled with fuel . The best experience ever !!!! You won't go wrong dealing with this guy. I will be a customer for life. Thanks for all your help John Martin read more

I have brought my car to a shop near my house for years that just recently closed unfortunately and I had a problem with my car so had to take it somewhere. Fitzgerald was recommended by a neighbor so I brought it in. From the very beginning they really took good took care of me. They told me what they thought was wrong with the car and they were right on the money. They also gave me an estimated price and it was pretty close to what they estimated. Very happy with service. read more

I am not a 5-star person, and I don't like to buy cars. But my experience here was outstanding. In everything throughout the process, these folks did what they said they would do, and even did extra things when the inevitable minor issues came up. I appreciated the genuineness of their team. I never felt they were "being nice" so they could get a good survey score. Instead they were "being professional" because that's how they are. I will be back for sure! read more

I brought in my Saturn Ion for a power steering issue, and I cannot speak highly enough of the service I received. Tim was incredibly helpful and responsive. He is truly and example of who you hope to work with when you have a car issue. I called several other local GMC dealers for help, and from my first phone call to Fitzgerald, it was clear that this was the best place to go to. The rest of the team was also very kind and helpful. Thank you! read more

Very disappointed that everything that was promised to me during the trade in of my 2014 Terrain for a brand new 2017 Terrain was not reflected in paper and now the lease financing company is charging an extra amount of $629.94 Please if you decide to buy from Fitzgerald GMC, ask them before you sign where in the documentation is reflected what you were promised. You may end up paying more that you orally agree to. read more

Jacob at Fitzgerald GMC in Rockville was an absolute professional. Very easy to work with and attentive. I highly recommend. I also worked with Ashley, who is extremely knowledgeable and got my car all set up and ready to go! Very good customer service. I highly recommend both as they were not pushy but very customer service orientated. I had a great experience with the dealership and am loving my Terrain! read more

I cannot express enthusiastically enough how wonderful it was working with Bryan and Nate. They are knowledgeable, honest, and caring towards their customers. Working with mechanics and dealerships can cause trepidation, especially as a woman, but this team is an outstanding exception to that stereotype. I will certainly be back and recommending them to others! read more