Everything was done in a timely manner. My sales adviser, Davon Davis was very helpful and pleasant to work with. read more

Absolutely the worst wait times for very basic services. Came in for a tire rotation and 2.5+ hours later still waiting for my car. This is ridiculous. Also, they charge a 3% service fee for credit card transactions. Won't be back again except for recalls when necessary. read more

I was scheduled for a basic 5000 mile maintenance service at 10:45AM on my brand new RAV4. The service consisted of an inspection and tire rotation, no oil change. I arrived at 10:45 and my car was not ready until well after 2PM. I had no option but to wait at the service center for over 3 hours for the most basic service possible. No updates were provided until I approached the desk and asked. Very disappointed with the service, as working with Fitzgerald to purchase my vehicle was quick and easy. read more

I waited 2 hours just to get cross bars (10 minute job) put on my van. After two hours, I inquired what was going on and that was when they decided to tell me they didn't have the parts. I had an email saying the parts were delivered. He told me sorry and call Tim. I asked him where Tim was...he was sitting two seats down from him. Tim was able to find the part, but it took at least 30 more minutes for someone to come down with the box. At that point, I told the to just put it in my car and I would do it myself. If I hadn't asked to speak with Tim, they would have just let me walk out without trying to solve to problem. What's up with that? read more

Poor Toyota is so financially strapped now they're passing on the three credit card fee to the customer. Buy a $60,000 vehicle and get it serviced for all your repairs at the Toyota service center, another six or 7000. I've spent trying to keep the car up to factory specifications. Now Toyota is so strapped hitting the customers with all the bank fees. Just terrible treatment of customers. Time to start taking the vehicle somewhere else because obviously Toyota doesn't care about its customers. All they care about is profit. read more

I went in today to get tire rotation. The service advisor gave me some attitude because I only wanted tire rotation. He purposely placed me at end of queue and made me waited two hours. When I got my van back, I noticed on one wheel the lug nut was missing. They said it was damaged. My van came in with perfect good condition. They obviously damaged/stripped the lug nut/stud. I asked if you could put back a new lug nut on since it was not safe to drive with one missing lug nut. the woman said sorry they were closed for the today. This is unbeliveable. How could they put people's live in danger like this. read more

Waited there for 3 hours just for them to tell me they do not have my tire in stock. Do not go here PLEASE!

Unfortunately I experienced an unexpected flat tire that caused my vehicle to be temporarily inoperable . Thankfully, I had purchased the lifetime buyer protection plan. I called & immediately a cool tow truck driver Mark (with an amazing Godly testimony) was dispatched to my residence to pick up & take my vehicle to the service center. Upon arriving, everything about the buyer protection plan was further explained to me by an incredible employee/ manager Tijia Hodges. She took the time to make sure I stayed informed about progress of my repair. She made sure I was aware of the pricing of the service prior the work being done. She made sure I had much needed coffee & conversation. The smallest gesture of kindness can make a bad situation feel so much better. Thank you Tijia Hodges & her team! read more

Usually very good customer service but it has declined lately. My Service appointment today, which I scheduled through one of their service representatives, yielded an appointment where they didn't have the tires I wanted and asked for when I scheduled the appointment (they notified me of this after having the vehicle for 5 hours) (so that didn't get done) and where they didn't order a trailer hitch wiring harness to be installed with my requested trailer hitch (so that didn't get done) (I wasn't even asked if I wanted it). Labor prices are getting ridiculous. read more

If you want to bring your car into the shop and leave with more problems than you started with, this is your place to go. We have been a customer of Fitzgerald for nearly two decades and over the past 24 months we have had nothing but problems with this Service Center. We brought our vehicle in to have tires rotated, get the vehicle back and the AWD TRAC control mechanism is magically malfunctioning. Bring it in to have the AWD TRAC control issue resolved, and get the car back and the Oxygen Sensor fails within two weeks, bring it in to have the Oxygen Sensor fixed, and the fix it with a defective Oxygen Sensor, get the defective Oxygen Sensor replaced and our windshield is mysteriously cracked. If it was once in a blue moon, I would understand, but this sort of chain of events definitely seems malicious to me. read more

I had 2 times with HORRIBLE experiences with this Fitzgerald Toyota Service Center at Gaithersburg/Germantown, MD location. My Toyota RV4 is like new. It has only about 41k mileage driven so I thought it would be an easy pass inspection. Dewel Joaquin was the advisor and I was scammed for made up stories and robbed me with $2,015. The car was in the shop for couple hours and I got a video with wobbling sound I couldn't hear clearly what the technician person said. D Joaquin then call and said my car needs brake pads and roters change with $1,200, light bulk burnt out for $162 which it wasn't burnt when I took the car to this shop. He offered to give me a ride home, but I refused and told him I needed a car to go to work the next day so he gave me a loaner. He called next day and said he couldn't diagnose the electric related to the bulk so it needs to be replaced with $800 and he will call me next day when all issues are fixed. I had no choice but had to stuck with this shop at that point because they had my car and I didn't to take the car back with no working headlights or further damages if I refused to fix (who knows what these scammer devils would do to my car). I waited until the next day afternoon and Noone called me, so I decided to call and learned that D. Joaquin was not in the shop that day. They called me back about couple hours later and told me the car is ready for pick up. I asked for a complimentary car wash and asked the person to put down a note and he confirmed he did. I went there to pick up the car couple hours later to allow time for the car wash, but it took them a while to take the car out of the garage and there was dirty stuff dripping on the car. I showed them and they took the car to wash. D Joaquin probably tried to avoid me that day and didn't show up at work and didn't call me for status of the car as he said the day before. HORRIBLE scammers with stories and robbed hard working people. First HORRIBLE experience with this service center was few years ago. The technician did the oil change and didn't tie the knob or something well so a lot of oil leaked so I had to take it back and they fixed it. Plus, whoever drove my car damaged the back bumper but I didn't check around the and didn't catch the damages until next day. I went there and talked to a manage Wes (few years ago) and he denied the damages. I think the technician probably felt as sleep or on drug while working and driving my car. I called the Director and took the car to that service center and he drive my car to the garage and temporarily fixed the damages. I avoid going to this service center for few years. I was thinking it's been few years and they may be better, but they are not. HORRIBLE EXPERIENCES AND WILL NEVER AND EVER USE THIS SERVICE CENTER AGAIN IN MY LIFE. I took my son there to show him exactly where this service center is. NEVER RECOMMEND ANYONE. read more

Bought a brand new car well it was a 2024 only got one key so now I've been here over an hour and a half waiting for another key. They have to program the computer so I'm really pissed that I'm inconvenienced because you didn't give me two keys when I bought my car. read more

Not communicative, long wait times. I've been coming here due to new car being under warranty, but probably will no longer come here now that car is no longer under warranty. Every time I come the wait is ridiculous and is NEVER as short as they tell you. Having an appointment doesn't seem to change this. They don't update you when it takes longer than expected. It's worse than waiting at the doctor's office. As with all car dealership associated maintenance, they charge an arm and leg for everything. So if there is no reason for you to bring your car here for warranty purposes, should avoid at all costs. read more

I've been using Fitzgerald Toyota for the past year and have been absolutely pleased with the service I've received from them. They are competent, personable, and fast. Paul in the service center is my go to man, and he is exceptional at his job. I have a Tacoma, and modifying it has become a hobby. His recommendations are superb, and the speed of service awesome. read more

While Fitzgerald's car sales is, IMH, the best Toyota dealership in the best dealership around here, their Toyota service department is close to the worst, if not the worst. The Fitz Toyota service department in Gaithersburg MD is mostly staffed by people who lack professionalism, most often rude, and all they care is gouging more money out of the customers. So buyer beware. read more

They're services is good but their prices are pricy the charged me over 2000.00 for changing spark plug and maintenance. Very expensive.

Do not buy your car from this dealership! My son just bought a Honda at this dealership, not even 25 days ago. Goes on a interview at Honda dealer in Germantown, comes out to leave and could not start his car. The guys at Honda said it's the alternator. Toyota comes and tow the car and calls my son the next day to tell him it will cost $900. My son was shocked because he thought it was under warranty so he tells the guy this and goes to check then tells him he will not charge him out of "Good Will". I don't know what games they are playing .. selling cars to young people... spending their savings, thinking they are getting a reliable car to get a lemon. These cars are obviously not inspected before selling them. Or they are getting forfeit certificate to pass inspection to sell. These are crooks here! Don't buy your car here unless you want to leave off the lot with a lemon! read more

I purchased a vehicle for Export and was made to pay for Maryland tags and other necessities which I did. The car was shipped out as planned and Management of Fitzgerald motors promised to mail my tags to me which they never did. I have continued to receive bills relating to this vehicle from the MVA because their records show the Vehicle is still in use in the US thanks to the incompetence of Fitz motors. Several attempts have been made to retrieve the tags to no avail, including phone calls and email. They are a greedy bunch. Once they collect your money, they could care less about everything else. I wish I could give them zero stars. THIS ISN'T OVER YET read more

Five stars for the Team that are polite and courteous. Subtracting two stars only because Evans Adu screamed out of nowhere to my face about why I didn't get oil changes done or do anything with them. That is extremely false. This guy is insane. I went to the back office to talk to Gil Briggs. Gil a AMAZING! He informed me in a polite mannerism and showed me documents that Evans did not even have proof about what I said. LOL We just simply came in to get our key replaced. Guess what? Evans even parked my car crooked. We were long time customers. I don't appreciate that he yelled and caused a scene. A guy close to the vending machine even asked me "Are you ok now?" Thanks, Team! read more

Today - 25 May 2024 I drove from Silver Spring to Gaithersburg to the service department to use my quarterly credit of $35 that I purchased when I initially bought my Toyota Four Runner. The shop selves were bare and the employee advised the store was closing. What are customers supposed to do in the future to redeem their quarterly credit? I was shocked that no communication was provided to customers regarding this change - not good. read more

Took my 2019 Camry with under 6000 miles for a yearly service. Expected to only get an oil change and air in tires but ended up with a bill over $400. The oil and whatever parts were about $85. The rest was labor! The car was in excellent condition! I've been a customer for over 20 years and always found them respectable, but this was ridiculous! I feel I've been ripped off and now need to find a new service center. read more

Took my newly purchased (from Fitzgerald) vehicle to this service center, thought I'd give it a try, having not trusted dealerships for years when it comes to service. Went in for an oil change, got a rear brake job, and they damaged my driver's side door, and the rear bumper. Incompetent handling of the vehicle. Will not be back, for any reason, sales or service. read more

Run Away! This is clearly an up-sell service center. I was in a bind, as my battery died and I needed a replacement asap. New to the area, I figured that a dealership service center could quickly replace it. They drove off with my car and shortly after told me that I needed about $2,000 of routine maintenance (every fluid flushed and replaced). What bothered me the most was that the service rep simply plugged away on his hand held calculator and came up with a $2000 number. There was nothing to show me, nothing with line items and cost. There is no business in the 21st century that still uses hand held calculators instead of an organized purchase order system on a computer. When asked, he replied "well each car model is different cost" like a computer can't keep track of different models! If you are ever at a car service center and they start using a calculator, RUN AWAY, they are an up-sell scam. read more

I have been going here for ovee 15 years. I have mixed feelings. I love the service manager I got to everytime, Steve Winkler and I am happy with the way they go out of their way to keep customers satisfied. Recently my 2007 Toyota Camry Hybrid developed an issue that needed Toyota to send someone to look at the car and both Steve and Gil briggs the Service head honco kept me appraised and gave me a loaner car. I have never felt like they ever sold me any service that was not necessary. DId I mention convenient times and open on Sunday as well. Now why do I have mixed feelings? I think few tweaks to customer service maybe necessary. The welcome at the door from the team that takes your vehilce for you is always fantastic. Late in the evening is probably a time when a little more supervision may be useful. from observations, i feel more training is necessary in customer handling so that no one talks down to customers. read more

The worst costumer service, is my second time at Toyota Service Center and this guy called "Josh or Josue Guerreo" needs to fix his actitud as costumer service representative, he needs to be more polite and respectful to older costumer, apparently he's one of the person how speak Spanish here, my mom requested to translate and he just acted like he was the busiest man in the world, when obviously no other peoples there, then he told us to go talk to another person who clearly had no idea what we're requiring. So if you are a Spanish speaking person prepare to be ignored by Josh. read more

Update: Took my vehicle in for oil change. When finished, they tell me that I need several thousand dollars of repairs. Best item that needs repair: Replace cabin air filter Why is that the best one? My Toyota does NOT have a cabin air filter. Toyota did not have cabin air filters on my my model till years later. read more

Complete rip off. Do not go here. They raise issues which does not need to be fixed.

Update to my previous review. I wrote a letter to senior management and explained the situation. I was contacted by one of their general managers. He was extremely nice and offered to reimburse me for the new hubcaps that I purchased. It is upsetting that it required having to take the time to write a letter (after the initial damage was done and the bad feelings were solidified), but it was comforting that senior management cared enough to respond and ask to fix the situation. read more

Worse place to take your car!!! Please safe yourself some time and money. I took my new 2019 Rav4 for a wellness check and a burn smell and they told me everything was okay with my car, soon as I left my steering wheel wasn't working and I took it back they checked it again and they said everything was fine and I told them yet again that there was a burning smell and that the steering wheel wasn't working and then they found out that the alternator wasn't working. So I took it this morning to get it fix and they told me not only was the alternator bad but the harness wires were burnt out. I started reading the reviews and decided to go get my car. Soon as we drove off my car turned off, got it to some mechanic somehow and as soon as they opened it to see the motor they saw right away wires had been disconnected and cut ( i have pictures). They were also going to charge me $829 just for the alternator + another $3,400 for the wires. They made me pay for unnecessary stuff because they said it was "urgent". The representative that helped me was Steve. I hope they close this whole place down. They will legit fuck your shit up to get your money. They're tiffs and they don't know what they're doing. I should've known the min I saw my former hs classmate working there, w no experience or mechanic certificate. Fuck you people at Fitzgerald Toyota auto service. If my car comes out to have something crazy wrong with it I will be suing!!! read more

Worst customer service I've experienced with Toyota in over 15 years. Improperly trained service staff and poor communication, bordering on disrespectful, from the front office . Will not be taking my car there ever again and would recommend any other place over this one. read more

The young lady at the cashiers desk was really friendly. I had a bad morning but she made me feel a lot better and I look forward to coming back to this place! Staff is wonderful read more

THE WORST CUSTOMER SERVICE!!!!!!! If I could give it zero stars I would. I took my car for a brake concern and the associate was rude and not helpful at all. I thought since my car is not even a year old I would be given a loaner car. The associate responded my plan did not included that and his posture was so overbearing, he did not even try to go above and beyond nor did he try to make an effort to. I understand if a loaner is not included anymore but the way the associate handled it left a very negative experience towards this place. This place has gotten worse and worse over the years!! This will be the last time I will take both my cars to this place for service. read more

My father's car needed major repairs and assistant manager Donnie did a wonderful job communicating with us. The repairs were well done. Thank you to the entire staff. read more

Sorry I have to give Fitzgerald service center a bad rating. From the confusing way the service center is laid out. To the multiple waiting areas this place is a confusing mess. I made an appointment for an oil change and tire rotation and I was told it would take a couple of hours. The tech suggested a spark plug change for 400. Really? There are better and cheaper places you can take your car. I am going to stay away ... far far away from this place. Just a quick update. The service took 3 hours not a couple. Slow and expensive.. read more

A screw was placed in my tire i won't go back and forth!! The service at ur location is horrible!! read more

Fitzgerald Toyota Service Center - Flat tire! After the put a screw in my tire! - Car Dealers Near Me - Gaithersburg, Maryland

Yesterday was the second issue I had with Fitzgerald Toyota's service center. The first issue happened on 11/23 when I took my car in for the 5k service. I started driving and decided to check my tire pressure, and all 4 TIRES had 53 psi, but it should be 35psi. I took the car back, and the tire issue was corrected, but that should not have happened. Yesterday I took my car into the service area for a 4:15 appointment to get my tire repaired or replaced. The service advisor told me it was too late, and his guys were leaving in 20 minutes. I asked him why I could make an appointment if they could not check my vehicle and look at my tire. The advisor told me to return tomorrow before 2 pm to have the tire fixed. I am upset because if they couldn't accommodate my request, someone could have called me before my arrival. In September, I moved to Rockville and thought it would be a good idea to visit Fitzgerald for my service needs, but the last two visits were not ideal. I am going to return to Antwerpen Toyota in Clarksville for my service needs unless an emergency arises outside of my control read more

I'm glad the job got done, but I'm not pleased. I had a maintenance scheduled here to get some stuff done including the oil change, unluckily the day before that appointment I hit something on the road and I got a flat tire because my wheel bent. They accommodated that for me but also told me I needed all new tires so I figured even though I had received a cheaper quote for all 4 tires and a new wheel the day before I would just get them here because as written in the paper my car required a lot of repairs. I was given a free loaner which was nice and told that my car would be ready the next day. I dropped my car with them at 9:15am on a Monday and I just picked it up around 3 on thursday. The tires feel good but I was given a run around that they only had one tire shipped in and were waiting for 3 more this was on Tuesday. They didn't get the remaining 3 tires until Thursday supposedly. My friend that used to be a mechanic here told me all 4 tires came in at once so they must have been using that as an excuse that the tires weren't all in. I'm almost wishing I would have just had my repairs done there that Monday morning and drove up the road on my spare a bit more to get the tires done that day. If they lied to me about tires that came in separately I'm wondering what they lied to me about the repairs needing to be done. I just spent $1600 on repairs and new tires the least they could do was tell me the mechanics were behind on work... also, what Toyota dealership doesn't offer hubcaps when replacing tires after noticing I had 2 missing? I'm also supper frustrated with grease stains all over my white car, the least they could have done was wipe them off or run it through a car wash. There are even grease stains inside my car and I brought it in freshly washed. Note to Toyota, if someone is spending that much money with you to fix their car and you hold it hostage for 4 days at least wipe off your grease stains. This was my first time bringing my car to you and you're welcome for my money but I won't be back. I'd rather wait for my dealership even though they book out 2 weeks in advance for an oil change. I regret spending this much money with people that lied to me and didn't even wipe down their fingerprints from my car OR offer me two hubcaps. I'm going to write this update, and give a better rating. Gil, the manager reached out extremely quickly to talk about my frustrations with me. He sent me the invoices of shipping information for tires and how much the rental would have cost me. He offered to remedy my situation with the cleanliness of the car by sending someone to me to pick up my car and take it to the car wash. (Even though I scrubbed and scrubbed at those grease marks), he made me feel better about my frustrations and now I don't feel as bad about spending the money I did. He even sent me some replica hubcaps so I can cover up my wheels! Thank you Gil, I appreciate your help, your prompt response and concern. I will be back! Gil went above and beyond with handling my concerns! read more

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Steve Winkler He's a great service advisor very knowledgeable about his cars and just an awesome guy West the service manager is more than hospitable and tree service and hospitality from the heart read more

Fitzgerald Toyota Service Center - Car Dealers Near Me - Gaithersburg, Maryland

My 2017 Camry was overdue for an oil change; so, I made an appointment with Steve Winkler. He said I could have the oil change done on the very next day: 7/15/2021. On the day of my appointment, he did not suggest or push any services that weren't needed. Everything went well. The service rep that I often go to, who is also very good, was unavailable, and Steve answered the phone. Steve has worked at Fitzgerald Toyota for a zillion years and is very experienced with Toyotas. As long as he doesn't push services that I know my car doesn't need, I would not hesitate to make another appointment with Steve Winkler. I have been a customer of this service department since 1993, and there are other service reps that are good, too. All service reps everywhere need to realize that if they push services that are not needed, they will create distrust immediately or eventually, as car owners become more and more knowledgeable. Honesty will not only keep current customers but will also bring in new customers. Customers are your best way to advertise. read more

Was told key fob was "rusty inside" and would Need replacing for $600. Went to Ideal Hyundai in Frederick paid $5 ( which Fitzgerald charges 15$ for )for a new battery and it works fine. I highly recommend service department at Ideal for trustworthy quality work read more