Always impressed with the cleanliness of JM locations and the fresh ingredients. This location was…read moreno different. Friendly staff too!

Very fresh ! Everything is clean and working personal is very nice this is how every place selling…read morefood should be !

We have gotten chicken from here several times and always delicious. So glad we finally got a good…read morechicken place. Definitely better than the local KFC! Got it to go and it was still hot when we got home. I'm a type 1 and this is my cheat meal when my sugar is good.

The spicy chicken sandwich was great as usual, large crispy chicken breast, very tender. My wife…read moreordered the spicy chicken tenders, was served regular tenders with wing sauce dip, thought the tenders would be spicy on their own. We both really liked the coleslaw and Cajun fries. No for the let down, the deep fried pickles - they were disgusting! They were obviously pulled from the frier before they were done, the color was slightly darker than raw flour. These had to been sitting for hours before served to us. They were somehow colder than room temp and so chewy we couldn't eat them, DON'T waste your money on these.

Let's start at the beginning. Ingress to this location is a little confusing. Come all the way into…read moreWal Mart's parking lot and turn left. Come around the back into Arbys. I visited late afternoon right before the dinner rush started. Parking lot was clean. Upon entering, I was greeted by a member of the staff and welcomed to the establishment. I ordered the largest 1/2 lb roast beef sandwich as a meal, large sized. The sandwich had the correct portion of meat on it. My curly fries were hot and fresh, but the carton was not full. It is one of my pet peeves. I want my fries sticking out the top of the carton. The soda fountain was clean, but a little cluttered with extra cup lids that had fallen out of the dispensers. Sauce table was well stocked and clean. The dining room itself was clean and a clean table was readily easy to find. Floor had been recently mopped. Trash cans were maintained and usable. The food was hot and tasty and the dining experience was exactly what I expected. The men's bathroom was clean. It could have used some attention, but it wasn't garishly dirty like so many public restrooms. Overall, the experience was positive enough that I chose to ring the bell on the way out the door. Staff all thanked me for doing so as I left. As I was finishing my meal the dinner rush started and things got very busy. Staff handled it well though, and lines never got long. The only thing I felt let down about in the whole experience, was the price of my meal, but unfortunately, it has more to do with poorly run government than a poorly run store. Arbys in Ephrata gets high marks from me:

Arby's by Walmart was extremely busy inside and at the drive thru. I went inside to a long line…read more One girl taking orders one right after another while the manager got the food pronto! Food was hot.

I know the franchise is struggling but the pick 2 lunch was just fine. Fresh salad and a good soupread more

Hiring better people!!!!! Group of boys not paying attention to people food in the back and the one…read moreguy put the DoorDash food in the wrong place so we had to wait like almost 30 minutes to almost an hour to get our DoorDash order

I believe it was Thursday (2/12), we ordered two DOUBLE HIGH PROTEIN BOWLS and extra side of…read morechicken. We ordered online to be picked up at 1. It was so extremely good that I wish we lived closer so we could have it more often. The food was ready when my husband arrived to pick it up. I sincerely hope when we get it again, it is just as good.

When I came in it wasn't busy, I wasn't greeted. Just "for here or to do", the lady and gentleman…read morejust played around and wasn't really impressed. Then they were playing around with the music volume making it really loud and playing around. Wasn't provided or asked if I wanted a recipe so I didn't get their name.

Ordered two mc chicken sandwichs waited ten minutes while multiple people behind me got their food…read more Waited ten more minutes and no one even updated me on the status of my order. I had to get back to work so I left with nothing after paying g for my meal. Worst experience ever

Just picked up a Large lemonade but was given a medium by an employee .Asked the employee was this…read morea large and she replied yes,but the lemonade in question was not a large. Situation was rectified by Sarah who corrected the employee concerning the size.Although Sarah was nice and professional and corrected the mistake;the employee who was corrected by Sarah had a bad attitude after she had to give me a large lemonade that I had previously purchased. Some of the employees don't realize that if it wasn't for customers spending money;they wouldn't have a job. Also,these employees must realize that just because a customer comes in to purchase an item,doesn't necessarily mean the customer is just a customer.That customer may in fact be someone closely associated with said company.The moral of the story is to be kind and respectful and courteous and that goes both ways .

That was a good breakfast. Pancakes and sausage still works. Their coffee prices are reasonable. A…read moregood way to wake up, or at least attempt to. This Golden Arches is like the others. Nothing fancy but quick food. As for the comfort, just like all the corporate locations. Very friendly staff here. Organized nicely and clean. They do get good marks for that. If you want a quick meal, you should go here if in the area.

Worst service EVER!!! So slow and completely clueless workers. One worker didn't even know where to…read morefind napkins because he was new!?! Servers were so rude. UNACCEPTABLE. PERIOD.

When I asked cashier if the crunchy tacos were gluten free, she seemed very put out by the question…read moreand said "I have no idea". I said, could you ask someone, we then got a deep sigh and eye roll. She asked one person that said they were slammed and didn't know. I googled the answer, they are gluten free. Food was good though. But the table area needed some attention and instead she walked around the back and chatted. Very poor customer service from her! 9/14/25 lunchtime

Placed an order inside around 10:30pm and the food came out pretty promptly which was nice, but…read morethey did not give us cups for our drinks. This caused us to have to wait for our drinks but there was no one in the front that we could tell that we were not given our drinks. So, after ten minutes of waiting we finally got someone to make us our speciality drink and give us our cups, but they did not give us the correct drinks, so we ended up leaving without a couple of our drinks. The restaurant was clean and not that busy so again having no one pay attention to us was kind of odd. Food and the long awaited drinks were good.

Man!!! Do not stop here!!!…read more The old man taking orders is very rude and unhappy with life, cuts you off while ordering and yells cash or card. Which they still take both so not sure why he needs to know right away. Foods always cold. Line gets super long but half the people end up leaving because everything takes forever here. They only open the dinning room for their friends or other employees. They all crowd around the dumpster and smoke, while the drive thru is backed up. Once finally making it to the window, you can hear them cursing at each other in the background, and you can see the frosty machine is over flowing onto the ground. Cheyenne, i think it's her name ...isn't helpful at all.

Why is NO MAYO so hard to read? One sandwich WITH mayo and one WITHOUT. And when asked that one…read moreDOESN'T have it, I'm lied to my face. Its a simple request. But let's give $15 an hour to people who can't read the simple instructions given. Also, the floors are gross and there's never a single customer sitting in the booths. Red flag

We were recently in the area for our son's wedding. I desperately wanted to find a place that made…read moregood dried beef gravy over toast, a Pennsylvania Dutch tradition. We saw this diner and dedicated to stop. I had my doubts judging a book by its cover, so I opened up Facebook to check reviews. The general consensus was that the food is good, but the service needed work. So, considering I can't eat service but I can eat good food, we went in. The first lady to greet us did so with a big smile. She was friendly, helpful and kind. Our waitress, Jess, followed soon after. She too came with a smile and a greeting and she listened closely while my wife detailed her food allergies. She was genuinely concerned that my wife would be able to safely eat her meal and took detailed observation of her needs. Me? I got what I was looking for. I found my dried beef gravy over toast and enjoyed that with a side of hashbrowns and sausage links. The sausage was an up charge, but that was fine. It was good and a healthy serving. Sausage was not too spicy but not bland either. The dried beef gravy was a little thicker than I am used to, but it had good flavor, such as I enjoy. Orange juice was actually sweet. It wasn't that sour diner stuff you usually get at such places. Jess came back to our table frequently and made sure we were well taken care of. She was very outgoing and we talked for a little. She celebrated with us about our son's wedding and congratulated us. The meal was good. The service was good. I came close to a four star review over cleanliness. This is clearly an old diner and the floors were stained and a bit greasy. I believe they were probably mopped, but they should probably be stripped and cleaned professionally. The floor was pretty grimy. Not filthy with food, just greasy. Maybe it's a diner thing. The tables were well stocked with a wide range of everything from creamers and sugar to condiments. The booths were roomy and accommodated my size. The bathrooms were barely acceptable. I know people can make a mess of a bathroom, so I always try to grade on a curve, but the men's room was pretty dirty. The mirror was covered in hard water stains, the trash can was overflowing and the floor was dirty. I spared my reader a picture of the urinal, but it was pretty bad. I almost bumped it down a star for bathrooms. The windows in the diner also appear to be water damaged, giving it a worn out look from inside. Not material to the food or service though. Parking is ample. ADA spots are available. Overall I'd say quality of food was five. Service was five. Cleanliness was four stars. If you're looking for something nice, this isn't it. If you're looking for nostalgia or grandma's cooking, this probably isn't it. If you're looking for a place to grab a decent bite to eat and run, it is a solid contender any day.