Let's start at the beginning. Ingress to this location is a little confusing. Come all the way into…read moreWal Mart's parking lot and turn left. Come around the back into Arbys. I visited late afternoon right before the dinner rush started. Parking lot was clean. Upon entering, I was greeted by a member of the staff and welcomed to the establishment. I ordered the largest 1/2 lb roast beef sandwich as a meal, large sized. The sandwich had the correct portion of meat on it. My curly fries were hot and fresh, but the carton was not full. It is one of my pet peeves. I want my fries sticking out the top of the carton. The soda fountain was clean, but a little cluttered with extra cup lids that had fallen out of the dispensers. Sauce table was well stocked and clean. The dining room itself was clean and a clean table was readily easy to find. Floor had been recently mopped. Trash cans were maintained and usable. The food was hot and tasty and the dining experience was exactly what I expected. The men's bathroom was clean. It could have used some attention, but it wasn't garishly dirty like so many public restrooms. Overall, the experience was positive enough that I chose to ring the bell on the way out the door. Staff all thanked me for doing so as I left. As I was finishing my meal the dinner rush started and things got very busy. Staff handled it well though, and lines never got long. The only thing I felt let down about in the whole experience, was the price of my meal, but unfortunately, it has more to do with poorly run government than a poorly run store. Arbys in Ephrata gets high marks from me:

As far as fast food goes, Arby's knocked it out of the park. Why have I never eaten here before?!…read more I didn't have high expectations and I was pleasantly surprised. Job well done. Four stars in the category of fast food joints. Clean and friendly customer service. Well presented and actually looks like the commercial. Decent slice of Gouda cheese and chicken fried perfectly. Condiments are a plus! No expectations and pleasantly surprised for fast food!

Fives guys deserves 5 stars! When I walked in I was completely incognito they totally didn't think…read moreI was a food critic. There was a total of five guys working there what a coincidence lol. I am huge fan of the Coke machine. I've been trying to cut back on soda but come on that machine has every flavor I could even dream of. Besides the point who doesn't like free peanuts! I had a total of 5 peanuts and enjoyed every one before my food was ready. I was feeling a little nutty lol. The burgers were so tasty. Kinda regretting not getting bacon but their burgers are perfection even plain! If only they had a chicken sandwich. That would've had me acting up! Their fries sizes are way above average lol. I would only recommend getting a small because they give you so much. Their fries one of my favorites in the game! Highly recommend!!!

I was greeted with a smile by the staff member who took my order. My food was prepared quickly. I…read morehad the little hamburger & fries, and a chocolate shake. Everything was good. The shake was delicious. They have free peanuts & the Coke Freestyle machine for lots of drink choices. The staff was very polite, efficient, & friendly.

I know the franchise is struggling but the pick 2 lunch was just fine. Fresh salad and a good soupread more

Hiring better people!!!!! Group of boys not paying attention to people food in the back and the one…read moreguy put the DoorDash food in the wrong place so we had to wait like almost 30 minutes to almost an hour to get our DoorDash order

When I came in it wasn't busy, I wasn't greeted. Just "for here or to do", the lady and gentleman…read morejust played around and wasn't really impressed. Then they were playing around with the music volume making it really loud and playing around. Wasn't provided or asked if I wanted a recipe so I didn't get their name.

I believe it was Thursday (2/12), we ordered two DOUBLE HIGH PROTEIN BOWLS and extra side of…read morechicken. We ordered online to be picked up at 1. It was so extremely good that I wish we lived closer so we could have it more often. The food was ready when my husband arrived to pick it up. I sincerely hope when we get it again, it is just as good.

Just picked up a Large lemonade but was given a medium by an employee .Asked the employee was this…read morea large and she replied yes,but the lemonade in question was not a large. Situation was rectified by Sarah who corrected the employee concerning the size.Although Sarah was nice and professional and corrected the mistake;the employee who was corrected by Sarah had a bad attitude after she had to give me a large lemonade that I had previously purchased. Some of the employees don't realize that if it wasn't for customers spending money;they wouldn't have a job. Also,these employees must realize that just because a customer comes in to purchase an item,doesn't necessarily mean the customer is just a customer.That customer may in fact be someone closely associated with said company.The moral of the story is to be kind and respectful and courteous and that goes both ways .

Ordered two mc chicken sandwichs waited ten minutes while multiple people behind me got their food…read more Waited ten more minutes and no one even updated me on the status of my order. I had to get back to work so I left with nothing after paying g for my meal. Worst experience ever

That was a good breakfast. Pancakes and sausage still works. Their coffee prices are reasonable. A…read moregood way to wake up, or at least attempt to. This Golden Arches is like the others. Nothing fancy but quick food. As for the comfort, just like all the corporate locations. Very friendly staff here. Organized nicely and clean. They do get good marks for that. If you want a quick meal, you should go here if in the area.

Worst service EVER!!! So slow and completely clueless workers. One worker didn't even know where to…read morefind napkins because he was new!?! Servers were so rude. UNACCEPTABLE. PERIOD.

I want to make others aware of an issue I've experienced multiple times at this Taco Bell location:…read moreHAIR IN THE FOOD After it happened more than once, I decided to stop going altogether. Recently, a friend told me she experienced the same problem, which is deeply concerning. Clean food preparation is basic and non-negotiable. This needs to be addressed URGENTLY before more people are affected.

When I asked cashier if the crunchy tacos were gluten free, she seemed very put out by the question…read moreand said "I have no idea". I said, could you ask someone, we then got a deep sigh and eye roll. She asked one person that said they were slammed and didn't know. I googled the answer, they are gluten free. Food was good though. But the table area needed some attention and instead she walked around the back and chatted. Very poor customer service from her! 9/14/25 lunchtime

Man!!! Do not stop here!!!…read more The old man taking orders is very rude and unhappy with life, cuts you off while ordering and yells cash or card. Which they still take both so not sure why he needs to know right away. Foods always cold. Line gets super long but half the people end up leaving because everything takes forever here. They only open the dinning room for their friends or other employees. They all crowd around the dumpster and smoke, while the drive thru is backed up. Once finally making it to the window, you can hear them cursing at each other in the background, and you can see the frosty machine is over flowing onto the ground. Cheyenne, i think it's her name ...isn't helpful at all.

Why is NO MAYO so hard to read? One sandwich WITH mayo and one WITHOUT. And when asked that one…read moreDOESN'T have it, I'm lied to my face. Its a simple request. But let's give $15 an hour to people who can't read the simple instructions given. Also, the floors are gross and there's never a single customer sitting in the booths. Red flag