So glad a Five Guys has opened closer to home! This Five Guys is located in the new Eden Shores plaza along Hesparian Boulevard near the Costco. Upon entering you'll notice that the establishment is brand new and the staff acknowledged us as we entered the restaurant and were very attentive. Since they just opened I expected that service would be a bit slow but they actually exceeded expectations. I think they had more seasoned staff ftom other locations working the night I visited because everything was spot on. I ordered a normal burger with their seasoned fries and it came out just as expected. Glad to welcome this chain to the neighborhood. read more

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Love this place! Wow! I ordered a bacon cheeseburger. It was melt in my mouth delicious. I ordered through door dash and just picked up. It was ready on time! I didn't modify my order much. One thing that was cool is that this place serves caffeine free Diet Coke on their machines. I mean I opted for the caffeine in the Diet Coke but others may need the caffeine free. The staff was friendly. The place looked clean. Cleanliness: check Great customer service:check Food ready on time: check Scrumptious burger: check Will return: Yes Hot food: yes read more

Five Guys tasted like how we just remembered it. We haven't gone to one in so many years and recently we randomly craved Five Guys... so random but it was much needed. Located in the same plaza as Costco and other restaurants, my fiance went to the restaurant to order take-out on a Tuesday evening. The service was friendly and he got his order in a reasonable time. He saw a few customers waiting, all socially distanced, and noticed tons of workers working behind the counter. No traditional free peanuts up for grabs anymore for obvious reasons. I got the little cheeseburger with all the works, including peppers, jalapenos, and hot sauce. My fiance got the regular cheeseburger, we shared large cajun fries. His burger was the same size as mines, so I was confused if they messed up our order or his was a little bigger and I was just blind. The little cheeseburger is a perfect size for a normal hungry person, its bigger than an In n Out cheeseburger and other fast food cheeseburgers, but not too big that will make you insanely full. The large cajun fries were my favorite. I see a lot of folks complaining about the extreme seasoning but honestly, its not that much; its the right amount! The seasoning is the best part of the fries! I actually wanted more seasoning, it tastes so good I was eating the crumbs left in the bag. The portions were good, it came in a large cup and just like what we remembered, there were extra fries in the big. The cheeseburger was hearty and tasty, a good old classic hamburger. I thought I would have leftovers but I devoured all the fries and cheeseburger in one sitting. I left feeling content and perfectly full. Both of our foods came out to $24.55 which incl tax and tip... pretty standard pricing for a hearty cheeseburger meal. Thanks for keeping the taste and traditions of the portions alive after all these years, esp with the cajun seasoning! read more

It was perfect, Had four bacon, cheeseburgers, fries and drinks. The burgers came out exactly how we asked for them and the Fries were perfect. With a side of fried jalapeños and mayo, everything was perfect. Thank you. read more

I was craving a burger during my break at work. I decided to see if the Five Guys was good around this area. I made a mobile order, which I hoped wouldn't be a hassle. Turns out, it was just fine. The people greeted me at the counter with high energy and were very nice. The guy in charge upgraded my drink order to a large for free and acted like he knew me like a local. I couldn't help but smile. I had to wait a minute later what the app suggested, luckily I wasn't in a hurry. I filled my cup up with Pure Iced Tea from the combination fountain. They have 2 Coke Freestyle machines and the place looked nice and clean. Then, my order was ready. I jumped back in my car and drove back to work in a hurry. I made it to the break room to dig out the goods. There it was, the highlight of my workday. It was fresh, juicy, flavorful, and the onions were perfect. I loved that the grilled jalapeños were still bright green and had the kick to them. The fries I ordered were a small Cajun, but that didn't matter because the bottom of the bag was overflowing with extra fries. They were gone pretty quick, I barely used the ketchup. I will definitely be back. This was a great experience. read more

Five Guys - Cheeseburger with grilled jalapeños, mushrooms, and onions. - Burgers Near Me - Hayward, California

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I love this place! Has thee best burgers and fries! They also sell hotdogs. Now only problem I hv with this place serving hot dogs is that they need more options. And if you are serving a hot dog with bacon , why not wrap the whole hot dog up with the bacon and serve with sautéed veggies?! Not a hotdog sandwich with bacon! read more

Best burgers around in my honest opinion. Simply the tastiest and I don't feel like garbage afterwards! I don't really like the fries though. read more

I love this place when I want a good burger this is my go to. Never seem to get disappointed. The burgers are amazing and the Cajun fries are really delicious also. The always make your burgers fresh and exactly to your order. If you want a burger that will never disappoint this is the place to go. read more

Five Guys - Bacon Cheeseburger with extra patty and cheese all the way with grilled jalapeños and A1 sauce - Burgers Near Me - Hayward, California

Very disappointed. You'd think during COVID-19 that this establishment would be organized and sanitary but it's not. Order through the DoorDash app for delivery and ended up receiving a GrubHub order for TITANIA. Idk how that is possible but everything was wrong! The bag wasn't even stapled/taped/tied for sanitary purpose. It was crinkled and left open when it was dropped off. I wasn't even able to tell if the person dug through my food or not... Fries were all over the place & burger wasn't what I ordered. This experience was terrible and I refuse to go or use this location ever again. read more

this Five Guys in Eden Shores is pretty small. it's next to Bank of American, nearby Starbucks. all storefronts in this commercial space is relatively small. veggie burger(4.49) cheese + -mix of various veggie options on toppings menu(cheese, onions, lettuce, tomato, mushrooms. no patty offered. leftovers: -usual menu offerings. -free peanuts in shell best part of eating experience. read more

Nice employees. Got a cheeseburger, hamburger and a double cheeseburgers and a strawberry milkshake.. spend $34. Wish it was a bit cheaper on burgers and a milkshake. It's a bit pricey. No wonder I barely eat at 5 guys haha. Don't get me wrong it's good but $34 worth idk read more

IMO better than In-and-Out. The regular burger is a huge double patty Uber delicious burger that melts in your mouth. Not feeling too hungry? The smaller burger ain't no kid's burger - it will fill you up. This establishment has free roasted peanuts that are so yummy to snack on while you wait for your order. Thirsty? This place has the magical multi-flavored soda machine! Small dining area but doesn't get over crowded. read more

What a failure. My boss ordered lunch for the whole team and numbered each order. There were so many wrong, that we couldn't even tell if they actually sent any of the right food except for the one BLT they got right. I wasn't even surprised. I've never been impressed with Five Guys, but this is the final nail in the coffin. I will always vote against them. read more

The Five Guys located off Auto Mall Parkway used to let fries sit under a heat lamp so they were never fresh, hot, or really that good. I stopped going to Five Guys and lived my merry life. Then this location opened up 1 minute away from my house so the wife and I stopped in to get an other of Cajun fries to go along with our In N Out burgers. Fries were made fresh to order. Hope this practice remains consistent as nobody likes cold fries! The interior was a bit small, but it was clean. I'll definitely keep coming back if the fries continue to be good. read more

If you're a fan of sloppy ass burgers and grease-marinated fries that are insanely over-priced, this is definitely the spot for you! Me on the other hand...it'll be a hard pass from here on out. Definitely not a $16 meal. Pretty sad when the free peanuts were the best thing in front of me. ‍ read more

Five Guys - Burgers Near Me - Hayward, California

I don't eat fast food very often, but when I do a nice burger is usually my choice. I consider Five Guys to be a higher quality than other famous fast food burger chains. They have nice burgers and great fries. This spot has good customer service. Having a Five Guys burger once and a while, is very enjoyable. read more

Five Guys - Burger time! - Burgers Near Me - Hayward, California

Nothing special about this place. The burger and hotdog was pretty average. My favorite thing I got were the fries. It was big, soft and crunchy. We also got a strawberry milkshake that was pretty good too. read more

Five Guys - Bacon cheeseburger and cheese hotdog - Burgers Near Me - Hayward, California

Do not use the app. They literally ignore you until you walk up to tell them your order, defeating the purpose altogether. Waited a whole half hour. read more

This was actually my first time having Five Guys and I'm kind of disappointed, this has nothing to do with the establishment or any of the staff but more to do with the food itself. The fries were actually pretty good it was the perfect portion and they were also a bit crunchy and soft. Now the burger was missing something, I feel like the meat had absolutely no flavor and I wasn't a big fan of the mushrooms, it could have been a great burger if it had a kick of something maybe a condiment or something along those lines that makes it WOW. read more

Alright this review is not based on the food but rather how quick they can push out food. Ordered at 10:48 via the app and did not get the food until 11:20. I was inside the whole time while they prepared food for people who ordered at 11. They finished 3 orders before getting to mine. Honestly do not use the app. You are the last priority. read more

Awful burger. Falling apart, "grilled" onions looked like they were thrown on the grill for 10 seconds at most, cheese wasn't melted, and patty was poorly cooked. Fries were too salty. Terrible service too. Way overpriced for the quality. Save your money and go somewhere else. read more

It's not sanitary here at all. The cashier kept switching from touching money to assembling burgers WITHOUT washing her hands! She has gross long finger nails and no awareness of basic sanitation rules in a restaurant. You can't just put on gloves and touch screens, touch receipts and also touch burger buns! The gloves are not magical. She was counting bills with her fingers and grabbed a pair of gloves and put them right on. I guess she thinks she's being efficient but she's really making people sick by spreading bacteria and virus all over. It's disgusting and I will never go back again. read more

Gross the burger and fries fell out of the bag from Grease. Just a sloppy mess. I can't believe they would send a burger out that way. The bun was soaked in water and grease. Even the fries were not degreased on a paper properly. I won't go to this franchise again. no way. To wet, sloppy and greasy. Wet doey bun. Yukk. read more

Can I just explain to you how good the hot dogs from five guys are every time I eat that stuff it feels as euphoric as snorting a line of cocaine. It's like my brain releases serotonin into my head until it feels so good my whole head pops off and explodes read more

Need an option for negative stars. Bunch of idiots work here. Twice this location couldn't get our orders right.

Totally got my order correct on the verbal read-back from the guy at the reg and the receipt is also correct. BUT when I get home 10 min later both my hotdog and cheeseburger BOTH had all the wrong toppings. Missing condiments/ some I didn't order or said no to. Just odd. read more

Great burger. Love fries. Disappointed in unisex restrooms. I still believe in female and Male. I will wait until home..

The bun was SOGGY & DOUGHY, mushrooms are CHEWY. Ordered Cajun fries, they give you MUCH MORE Cajun than fries. My people & I stopped eating the Cajun fries because of how much Cajun they dump on it. Ordered a lettuce wrap as well with a LIGHT amount of Mayo & you can see the Mayo just oozing out. Literally so bad. Not worth the $64 (fam of 4). In N Out would've been the way to go read more

Five Guys - Regular Cajun Fries (more Cajun than fries) - Burgers Near Me - Hayward, California

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I love eating fast food and I have to say that this is one of the places that always has everything nice and fresh always super clean and a big pointer for me the bathrooms are always clean!!!! read more

Workers there were rude. Bad energy. At the end of the day, they chose to work there and signed up to be there. They can't be upset with customers for just walking in. Didn't even feel like buying anything after that. I should've called them out on it. read more

Employees here are neat in preparing the food. Food is great! They also offer you condiments which most of the times customers do forget. I ordered today & I was asked for condiments. I asked for packets of mayonnaise but then the employee apologized for they run out. Then a guy named Filmon A, asked the other guy what I need & he immediately said "yes we have it". He went behind the counter & put mayonnaise in a small container and hand it to me. What a great guy! I'm happy to see the awesome customer service. Two thumbs up to Filmon A for a great job! Awesome service to all you there. read more

Created a web order at 4:43pm, advised through the website that my order would be ready by 4.47pm. Arrived promptly at 4.49pm. Requested for my food and was told theyll be making my fries. I didnt mind this cause they probably didnt want my fries to be soggy. Waited patiently, but once 2-3 people passed me up i inquired about my meal. Employee said he didnt know i was here. No apology just excuses. Left with my food by 5:07pm. Unacceptable service esp. With very little foot traffic. read more

The food here is great but don't expect fast service. There's at least five people behind the counter but they won't even open the front door until 5 past 11am opening time. Get your act together, folks! The guys next door at Starbucks are hustling at the crack of dawn and you can't even move your butts when it's almost noon. read more

I have been to this particular location five times already. Three times, either mine or wife's burger would turn out barely warm. Once, they mixed up the orders so both of us got half of each other's burger. I am only leaving three stars because it is still Five Guys and the product is excellent when it comes out right. However, I would rather drive couple more miles to their Pacific Commons location in Fremont. read more

It's 9pm, I know it was a rough night for the staff but kudus first their Professionalism and positive attitude

The food is good. Seriously a burger is a burger and their burgers are quality. My beef with 5 guys is they are really expensive. In and Out also have quality burgers but they are half the price. The three burgers, three fries and three drinks I ordered here cost me $50.03. I would have paid half this cost if I had gone to In and Out and got the same quality. Again, this is not reflective of their staff or food. read more

I ordered online and when I got there, I noticed the cook was making a bacon cheeseburger, but I didn't think it was mine, since I had ordered ahead of time, I would of thought my order was ready. Anyways, I noticed the cook put cheese on the patty and then it fell off the patty and instead of putting it back on or putting a new one, he just threw it away and put no cheese on my burger. It's not a huge deal, but if it says "cheeseburger", then put cheese on it. Especially since I paid extra for cheese. At least they gave me a ton of fries. read more

I like meaty burgers in aluminum foil. It stays hot and keeps the juices in the patties. I'll gladly pay a little extra than In-and-Out when I get the hankering for Five Guys. And give me the all the way all day. The fries have a genuine potato taste, and often the extra fries fall to the side of the cup to the bottom of the bag as a later bonus. That paper bag doesn't stand a chance with all that grease though. I want to be eco-friendly, but what about another bag with that order? read more

Visited this Five Guys location on a Friday around lunch. We got a hamburger, cheeseburger, an order of fries and a couple of drinks. The burgers were fairly good but the fries were over-salted. Also, we asked for extra onions on one of the hamburgers but it came with no onions. The burgers were a bit pricey for the quality you get. The bun was a little soggy. The dining area was fairly clean, but the ambience was not to my liking: there was a lot of shouting behind the grill. Maybe that is considered charming by some, but I found it annoying. read more

Workers on swing shift this Friday have excellent customer service. Great environment. Great food