Management attitude is indifferent and only the male took the initiative to fix something simple but important. OTOH- The rest of the staff is always friendly, pleasant, and accommodating. I think the wrong people are managers. Food is fair. Good burgers. Weird tasting pickles. Limp fries; every single time. Hot dogs never hot; lukewarm at best. Kind of mushy. Three times. Three fails. Strike out. It is not difficult to find a great burger at the same price or less. I think we are done here. Further, Five Guys ought to learn how to round up and down. It is only a few pennies each time but adds up. Funny but sad. read more

Five Guys - Peanut box. Doesn't it look appetizing? - Burgers Near Me - Lebanon, New Hampshire

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Always loved this place. The Cajun fries hit the spot, and their burgers never fail to impress me.

Really good burgers and fries, but the place was filthy when we visited the other night. read more

Five Guys - This pile of trash was never cleaned up, from the time we arrived to when we finished our meal. - Burgers Near Me - Lebanon, New Hampshire

Love five guys. Multiple options for toppings to customize your own burger. It's a bit on the expensive side but with a double patty and unlimited toppings I think the value isn't bad at all. read more

Super nice staff! The person who took my order recommended both hot and bbq sauce on my burger, and it was amazing. Love that you can put unlimited toppings. Definitely recommend adding jalapeños. read more

Five Guys - Hot sauce and bbq sauce!! - Burgers Near Me - Lebanon, New Hampshire

Always fast and friendly service. Generous portion size of frozen, the medium fries is enough for at least two people. Hamburger fresh and juicy and tastes great. Plenty of seating and plenty of parking outside. read more

I enjoy the food but the prices are rather expensive. I hope to go again in the near future.

Typical five guys, good greasy food, leaky kind of gross soda machines (even though they are the choose your own flavor kind). Fast & fresh, sourced from the US of A Potatoes for the fries. Baskets of peanuts to be had upon arrival. Red & white tile everywhere. The burgers are tasty, the fries are always a massive amount, and my vegetarian daughter for some reason loves the "inside out" as I call it grilled cheese, which is a hamburger bun grilled inside out with cheese in the middle. Everything is fried in peanut oil which gives apparently good greasy flavor. read more

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Had a cheeseburger with mayonnaise,lettuce, tomato,pickle, onion and mustard and split an order of fries with my hubby with a nice large icy Coke! Everything was delicious! More fries than two people could ever possibly eat! The burger was cooked right and juicy and delicious! Service was fast and friendly. Restaurant and restrooms were clean. Highly recommend! read more

These workers were overwhelmed after the solar eclipse but they managed to keep everyone happy and calm, even the poor guys who walked in and were told that it was too late to order anything. There was no anger in the crowd and it was almost a bonding experience since everyone could see that they were working as hard as they could. Well done! read more

My burger was good my wife's was packed like it was a snow ball. Not sure why they need to wrap up and slam and crush my burger and throw it in a ball that loooks like a homeless person would carry around when I am eating there.... Messy sloppy... fries all over the bottom of the bag, soggy oily you have about five minutes to gEt your stuff out. Alarms going off and yelling like we are in an ICU unit and someone is dying. Not the most pleasant of experiences. read more

Took my husband here for the first time. He loved the burgers and fries. Prices were good. Very friendly people. Clean and the free peanuts were great while we were watching tv that night. We will be eating here again. French fries are made with real potatoes you can see all the bags right there. read more

I absolutely love five guys. I will always choose to go here. This place is the best bargain with the loudest bathroom music and the most fun aesthetic. Red gingham and tile will always make you feel at home. The grilled mushrooms are impeccable. The little burger is great. And what distinguishes these foil-wrapped beauties is superb meat, crunchy at the edges, meaty and tender inside. read more

Five Guys - Little burger all the way and milkshake baby - Burgers Near Me - Lebanon, New Hampshire

To state it boldly: Best burger I ever had... A colleague of mine brought me here for lunch, I had heard a lot of this franchise but looking at the exterior and interior the only thing setting expectations are the review quotes on the wall. I tried the baconcheeseburger with two patties and my selection of mayo, pickles, ketchup, grilled mushrooms, and lettuce; it was great and also sufficient for me to cover my hunger. read more

Food is good, service is not. I have tried using mobile ordering multiple times, and each time I'm stuck waiting over 20 minutes past the expected time for one burger and a small fry. It's frustrating to get there when you're supposed to, watch every single other person get their food before you (even if they come in after you) and leave. Ordering ahead is supposed to save people time, not waste it. read more

This is the 4th 5 Guys we've been to and like the others we've been to, we left happy and full. Service was great and the wait for our food was relatively short considering it was prime lunch time in a busy area. Love their choices of add ons, especially the grilled mushrooms, at no extra charge. Burgers were yummy and fries were hot, fresh and crisp. The small fry is more than enough for 2 people! Love the peanuts available while you are waiting for your order. This particular 5 Guys is not in our usual travel area, but we would definitely go back. read more

Five Guys - Busy place at lunchtime. - Burgers Near Me - Lebanon, New Hampshire

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A five guys worker told me to properly wear a mask when he himself was not properly wearing his

I've now waited over 30 minutes on two separate occasions for curbside at this location. Today i waited 40 minutes in a parking space in front of the store and when I called to find out where my food was, they tried to tell me they had come out to deliver, but I wasn't in my car. NOT TRUE. Even Manager Mike accused me of leaving the car, which I didn't. He tried to say he had 'pinged' me, but I hadn't received anything buy 'your food is off the grill'. Sounded like he expected me to go in to get my food when I had ordered curbside. He was completely stand-offish, seemed annoyed at ME, and took no responsibility for his employee lying and not doing a simple job. It's the restaurant business in the time of COVID and I had given a 20% tip for curbside! The girl who delivered it was annoyed at ME and gave me super attitude and was rude and unprofessional (with half blonde/half dyed black short hair). I waited AN HOUR after ordering my food to get it delivered curbside. Horrific customer service, and I worked at McDonald's across the street for 7 years and if I had EVER treated a customer as I was today, i would have been fired. Not sure I'll ever return. Thank you for making an already bad day even worse and making me late for two subsequent appointments!! Doesn't matter how good the food is, to be treated so disdainfully isn't worth my hard earned money. read more

I don't know when they opened their doors, but it had to have been in the last day or two (yes, I've been keeping an eye on it). It is New Years day and the place was packed - so keep in mind that this review is based on the fact that the employees are new and it was busy. -- The fries were soggy and most of my large sized order was made up of the tiny bits so I think that it was the end of a batch. -- The bacon cheeseburger was good although the bacon was cooked way past crispy. The hamburger patty was actually a jig-saw puzzle of meat, thankfully the cheese was there to glue it together. Still, it was tasty. In the end, I will always go back to the cost at FiveGuys. A burger, fries and Coke killed $15! The trusty #2 at the Wendy's down the road is $8 for a similar meal. Is the Five Guys really worth almost twice the cost? read more

Something is off with the food from here. I love Five Guys, I have one right down the road from me in my hometown in Massachusetts. I enjoy Five Guys frequently for lunch or dinner (maybe 3-5 times a month) It never leaves me feeling gross or sick afterwards. However, I find it no coincidence that a week prior to this review, my mother and sister had Five Guys for the first time and said that it made them both very sick afterwards but that's because they thought they "ate to fast". Like I said before, I eat Five Guys frequently, NEVERTHELESS have I gotten sick. Ever. Period. Never. I have never felt as bad as I did after eating there tonight. Something's off here, I don't know if it's the oils the ketchup or what but if you are not trying to feel bad all night I suggest you take a less healthy alternative like Burger King and save the trips you'll have to take later on to the bathroom! read more

Five Guys has good burgers, but almost $20 for a bacon cheeseburger, fries, and a drink? Gave em an extra star because the guy at the counter was nice about me deciding to go somewhere else. read more

I am a big fan of the Five Guys chain and I am more then willing to update this review to a four star rating if only they salted their hamburger patties the next time I go. it was way under seasoned and chopped meat with no salt is not okay. Their fries are the best there is in the fast food world and those were seasoned to perfection. Great service, and clean dining area. read more

It's a 5 guys franchise. There is nothing to mess up on. The formula of these restaurants is flawless.You stand in line to order and eat some peanuts. You're still shoving peanuts into your mouth while you're rolling off the five to ten extras you want on your burger. You go to the next counter and wait for your greasy goodies (and you're still eating their peanuts). At some point, you choose from the 20 or so soft beverages they offer. Then you eat the delicious food that five guys has to offer. read more

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Wow. Now, I have heard from numerous sources that this chain restaurant had stepped up the bar in terms of burgers, but never would I have expected the experience I had at this restaurant. I'm going to do this review in a different format than previous ones. I'll go through my first visit, and name the positives and negatives as I go. Here we go! Atmosphere when I first entered was what I expected. It has the look of an old-school diner, and they pull off that look with the white and red tiles and soda machines. However, there is a complaint here: the restaurant is WAY too small for the amount of customers they get per day. There is plenty of room to sit down and eat, but it's just mobbed, and customers are flowing in literally every second. So seating/noise level is a concern. It is definitely not the place to go if you're looking for a quiet meal with friends, although you could always just order out. The employees we met were nice and answered our questions with care, although I think that (and I don't blame them at all) they get rather tired of taking orders. Our order number was 84 when we entered, and they started counting upwards. By the time we left about a half hour later, they had started over at zero (after 100) and were already at 20. But they were nice for a fast food joint. Prices, prices, prices! This is where this place loses a star (in combination with other factors): the food is REALLY expensive considering its a burger joint! Yes, they have free toppings on the burgers and yes, drinks have unlimited refills ($3.00 a drink, kinda ridiculous) but the overall total at the end is still pretty large. We ordered for four people, one of which did not even order a burger, and the total (3 burgers, two fries, three drinks) was over $40! We could have gone to McDonalds and got the same amount of food (albeit not anywhere near the quality of Five Guys) for about $16, most likely less. Now on to the food, and oh man is it something. I ordered a bacon cheeseburger all the way (all toppings) and it was just DAYUM DAYUM DAYUM (don't get the reference?). I mean truly the best burger I have ever consumed, and to top it off it is ENORMOUS! I literally nearly dislocated my jaw trying to take a bite of the burger. The fries were good, but they were much softer than you'd expect. I usually go to McDonalds for fries mainly because they have a crispiness to them. These are hand cut, however, and they are quite good. Not my favorite, but good. Little note: the drink machines are the newer models that let you pick from a ton of different flavors and brands, and there are free peanuts avaliable at the door that you can eat whenever you want. A cool feature too. Enjoyed the experience and food, but the prices and atmosphere got in the way of its 5 star rating. Still, if you have the time and money, check it out! read more

One of the all time best fast food places in general. Their food never disappoints and the supply of fries is endless. And the surplus in quantity has not diminished it's quality at all. The staff are ever nice and helpful. Always a good stop for a quick bite to eat if you're feeling like treating yourself read more

Food was great and service was good but who ever is doing their floors is using the kitchen mop for the dining room and it's slippery as shizzzz ! read more

I use to really love Five guys, sadly I think they are universally poorly done now. We've been to multiple locations around the country now and I just don't see us going back to any. The flavors just aren't there, the grease is in abundance and the price point adds up to far too much under these circumstances. Sorry Five Guys. :( read more

I think this chain is average at best. It's fast food and therefore the service is sort of to be expected. I have never encountered friendly staff members eager for my order, or one to get my order right for that matter. I am a Vegetarian (I know, I know...what business do I have rating a burger joint...) but I feel like my perspective may help those like me who enjoy seeing what Veggies options are available out there! They have a delicious "veggie sandwich", but it is extremely messy and it is rather confusing to order (or so it seems as they always make it wrong!). Underneath the veggie sandwich option they list it's toppings which are only a select few from the standard burger options (2 seperate option menus). If you want anything from the standard options menu you must be specific to each one you'd like to add (mayo, BBQ sauce etc) because if you just say "with everything" they only put the select few listed instead of off the main burger menu. Next the fries. They are pretty thick and moist and you can order regular or Cajun seasoned. In my experiences here the regular fries have been well seasoned but the Cajun are caked with salt and other seasonings! Too too much! This may be their take on Cajun food...I don't mean too spicy I mean just too much flavor on them! On a positive note they fill your cup of fries over flowing and then dump a bunch more in the bag so it's almost double the quantity! The soda machines are also fairly unique but popping up in a few other establishments lately. They have maybe 10 or more well known sodas to choose from on a touch screen and then multiple flavors for each (Coke, and then vanilla, or raspberry, lime coke etc). Lastly it seems that service takes quite a bit longer than most fast food places. We wait 5-10 mins which doesn't sound long but when you realize there's nobody in front of you and you haven't ordered meat (its just cheese and veggies on a bun)...feels like forever! Overall it's not terrible, good food, slow service but don't worry you can eat peanuts while you wait and read all the articles practically ever published on the restaurant walls telling you how great they are! read more

Five Guys - Burgers Near Me - Lebanon, New Hampshire

During my experience at this specific location, I experienced a few fascinating things. Firstly, the staff was very attractive, giving a nice vibe to the already presentable facility. Secondly, the food was delicious, and I very much enjoyed using said sustenance to break down into cellular components. The reason I didn't give this a five star, was due to a few mild inconveniences, such as the lack of pork product on my beef patty. That was mild, however, the restaurant being so very busy. The produce within my meal was fresh, and gave off a slight tang, reminding me of the tomatoes and lettuce my great aunt used to grow in her garden. It brings back the bright memories when I lived with her during the divorce. Overall, my experience at five guys has not only changed my views on fast food, but t has also changed me as a person. I have grown stronger in myself, finding a cope to regress to times which made me so very happy...so very loved. read more

Five Guys - Essence of straw. - Burgers Near Me - Lebanon, New Hampshire

First time here. Not as impressed as I was told I'd be. My guess is due to the portion sizes. The burgers (and fries) are good. Not great. I must have missed something... read more

Service is good, there's more space as opposed to other chains that I've been to. The coke machine sucks. Yes, there are many choices, but there's a fair amount of water that comes out too. (gross) No shakes because they're short staffed. A crap ton of fries. You only need a small because there's a whole nother small order in the bottom of the bag. We were asked by another customer if we wanted the rest of their fries because there was too many for them to eat. Great prices. Very vocal employees. read more

I can't get over how well this place has served me. I got sad and ate a large fry from there like three times a week. They have never failed to serve me with kindness and the food had been amazing every time. One thing I would say, yes I know they have to take covid precautions, but I think that they need to figure out a better way to give out the ketchup and other sauces. I hope once Covid is done things will go back to normal with the sauces. The staff and workers there have been so sweet and sometimes they get frustrated behind the counters but rarely ever to costumers. read more

Best burger and fries in town. Not greasy like Shake Shack or BGR. The egg bacon sandwich with a patty is my go to option for morning flights out of DCA. read more

I love this place so much. The cashiers are so friendly and they always make your burger perfectly to order. Best fast food joint to hit the upper valley. read more

Well my husband and I have been to five guys in West Lebanon a couple of times the first time we just loved it we went there on Monday June 1st 2015 and talk about disappointment we asked if we could please have a burger not burnt like they were burning all the burgers and they said no we can't do that its corporate they sliced all of the hot dogs in half and then they burnt them, it was just disgusting. They we're black. We asked for a medium size french fries they filled it up and then they dumped another two medium SIZED fries on top of it in the bag. it was such a waste of money and I will never go back and the French fries were raw I really wish I could have my money back read more

Yum! Easily, one of the best burger and fries I've ever had. Ordered a burger, all the way (lotsa toppings, no additional charge) and little fries, which were plenty. Couldn't be any fresher..you can see them doing all their burger and fry magic while you wait. And on that note..don't go there if you're in a hurry. But it will be worth it. read more

This is a pretty standard five guys. They offer burgers, dogs and fries. Nothing fancy but it's a definite step up from the golden arches. Staff was nice and the food was good though pricey for what it is. It's not a place I'd go often but it's still a nice, decently quick lunch stop if you're craving a burger. read more

What can be said about Five Guys that hasn't been said already. Love this place and wish the closet one wasn't 90 minutes away. I love burgers and always get the little because i find it filling. Toppings are always fresh! read more

Awesome place to eat! The food is delicious (as is the food at every Five Guys), but what sets this particular establishment apart is the service. Everyone was happy and greeted us with a smile, specifically the young lady at the front counter (Delora?) was extremely friendly! 10/10 would recommend. read more

I like five guys and this one just opened recently and is really busy. Burgers and fries here are always good and this location does a good job. Still wish Five Guys would come up with a smaller order of fries though! read more