Terrible customer service at this location. The only reason I give 2 stars is because the food is good. Twice we did on-line ordering and waited 15-20 for our order after arriving at the restaurant while being ignored by staff. I asked to speak to a manager and she gave lame excuses and an equally lame apology. This is no way to treat a customer who may not only not return but also share the experience with friends, family and those reading this review. read more

It would of got all five stars but the quality of food has decreased since the grand opening. However the staff is very friendly and rarely make mistakes. read more

Ok here is the long and short about this place, through my rather charming bedroom eyes: It's good. Simple enough, the burger was good and the fries where good. I liked the fact that you have a lot of different toppings to pick from, that was a nice change. Also, I liked the freshness of the fries. Them listing the location of where 'Today's potatoes' come from was very clever. Where I find that they are lacking is with the layout of tables and chairs, waiting lines (to order) and waiting area (after you order); I get they are new here and busy because of it, but I found it crowded and I didn't like having to move every time someone walked by me especially when I was trying to eat. Further, I didn't like having to move tables and chairs around to accommodate the group I was with (by group I mean there were three of us). Regarding the price, they are not cheap it cost us about $30+ for burgers, drinks and 1 (yes one) regular fry. Was the food worth it, I believe it was, but this is not a place to come for a quick cheap lunch and prepare to have to battle strollers, bags, backpacks and the occasional rather ample butt. read more

This place is good. it's good but it taste like a weeks worth of food. That's how good it taste. I'd take In n Out fries over these guys fries. It's soggy. Not into soggy fries. The burgers are exactly how it looks like in the pictures. It's pretty good though. Free peanuts! read more

I wouldn't go here again. Even if I was really hungry, I wouldn't go back. The food doesn't taste that good. Sure, it's edible, but it's nothing worth remembering. The bun was mushy, the meat was ok, the many different toppings was forgettable and didn't really add to the flavor of the burger. I was excited to try this place after hearing all the HYPE. When I walked in there was a lot of people there, I thought it had to be good. Turned out to be disappointing. The free peanuts you can get from the boxes are dry, the coke was flat. The fries are okay. The food did not taste hot like just cooked food. It was warm. This place is definitely not better than In-n-Out. I don't know where all the rave news reviews came from. read more

First off, this does not beat In-N-Out, not even close buddy. First time I tried it was in L.A , so I was pretty surprised to find out there was one only 5 minutes away from my house in San Jose. Unfortunately the line was out the yin yang when I got there, which sucks especially on your lunch. The servers there were very friendly though, and it's pretty dope they go over a guide for first timers (even though it does keep the line long). Now as for the food, it's a pretty large portion and the toppings are a plus being free. But when I got my burger it was already soggy from the patty, and the beef just didn't have enough flavor for me say it was delicious. The fries were decent but I'm not really a big fan of thick cut fries. To sum it up this place definitely does fill you up for the price you pay so if you're trying to get your money's worth definitely drop by. But if you're looking for flavor and taste, might wanna try another burger joint unless a friends paying. read more

Verdict: the Bing of fast food burgers. Good, but not catching In-N-Out anytime soon. (Disclaimer: I'm a bigtime In-N-Out fanboy.) I thought the burger was tasty and do appreciate the extra toppings, but honestly thought they were skimpy on the bacon. Could have just been that it was the lunchtime rush. The fries are pretty good. Don't order the large - it is huge. The place is OK and I would go back, but given its price and location, I just don't see myself going there too often. For those who consider the I-N-O to F-G comparison not valid: I disagree. But, if you insist, I would then compare F-G to Jeffery's of Palo Alto (price, counter service), and Jeffery's wins that comparison easy. read more

They messed up my order, so that counts against them. I guess you need to articulate better between "mushroom" and "mustard". Given I don't like mustard and that's what I ended up getting, that probably impacted my view of the burger. The fries were pretty good, and the burger (despite having mustard instead of mushrooms) was decent enough. The long line and wait for food makes this not really "fast" food... and because of that if you want a burger you can either find better tasting or faster. read more

My boyfriend and I went to go check this place out to see what all the hype was about. Pros: - All the toppings are free! And being the cheapskate that I am, I do love anything that's free. - The Cajun fries are fantastic - Their regular burger has two patties (the mini one has only one) - The burger is juicy and flavorful Cons: - Expensive (for what you're getting) - Signs all over the place. Verdict: Five Guys is okay, but nothing I'd seriously rush over for. I think if it came down to it, I'd pick it only if I was in the area. OTher than that, I'd still make my 12am stop at In-N-Out read more

It would be easy to compare to In-N-Out , similar menu, similar color scheme, similar long lines, etc. Five Guys however kicks up a notch with better burgers, more condiment options, and cajun spiced fries. The burgers (cheese, bacon, bacon-cheese, etc.) are freshly made and huge (next time I'll likely get the smaller size). They have a huge selection of add-ons for your burgers including mayo, ketchup, mustard, pickles, peppers, chillies, bbq sauce, mushrooms, onions, etc. that are all fresh and tasty. The fries are fresh cut and come in regular and cajun (my favorite). (NOTE: They have hotdogs and veggie burgers too). The price is higher than at In-N-Out but you get alot more for your money. I didn't like that the burger bun end up getting smashed a bit and a bit soggy. The service is good but not great with them being a bit slow to get tables clean and get the line moving quicker (e.g. only 2 of 3 registers going even though line is out the door). The biggest beef I have is that it is a long wait in line and a moderate wait for food (e.g. once you order) which is in part the fault of it being remarkably popular. One of the staff said it is busy all day long from opening to closing. Overall this is a great place to go if you are a burger lover and can handle the lines. I will definitely go back. read more

Five Guys Burger & Fries over In & Out. Honestly, the burger patty sizes are better, if you could use that dressing In & Out does on a Five Guys Burger, that would be cool. I am gonna bring La Vic's Orange Sauce next. I tried a bacon dog, it was alright. I'd stick with burgers for a main meal, and keep the bacon dog as a side. read more

Don't believe the hype, this place is not extraordinary by any means. I'd say its decent, that probably sums it up. The burgers are good, and i love that they offer mushrooms, but six bucks for my cheeseburger? I dunno about that, buddy. For having fries in their name, i was hoping for better. Quantity does not equate to quality. They we kinda soggy, and the cajun was over seasoned yet still bland? Strange. And no meal option? What's the dealio? read more

Well they got burgers and fries...but there were more than 5 guys behind the counter...and even some girls. That sign is a LIE! kidding..lol anyhoo lets get on to what matters the food. I got a little burger which was actually enough, I don't think i could take on two patties. I was excited because they had bacon...and I love bacon so ya know I got bacon with my cheeseburger, and also fries and a coke. for 10 bucks and some change. I didn't have to wait long till my order was called. I didn't get any peanuts, from the large box which was waiting on the side for you to help yourself. But its nice to have snacks while u wait. So I get my bag, and i look inside and there is a pile of fries....where is my burger? yea its under the fries... *sigh* I had to dig out my burger...which kinds sucked cause dude when u wanna eat your burger, you want it right then. I didn't ask for a treasure hunt to find my burger, no thank u FIVE GUYS, especially when your hungry. so after digging in my bag, for like 30 seconds seriously it was a lot of fries, it was like a fry maze....mmm fry maze... oh getting sidetracked, OK so ya a lot of fries and i wasn't trying to rip the bag...cause i mean fries would be everywhere.. I know this cause i was watching how they bag these meals. they put in the burger then a cup of fries, and then the guy takes another tray of fries and just throws it in the bag, like its a party! perhaps a bigger cup to hold all the fries my help with quicker burger access. Other than that, my meal was YUM! I would come back...looks like In-N-Out has a run for its money...but don't tell em I said that...ok u know what tell em cause then maybe they'll get bacon on their burgers...I'm sorry I'm a bacon lover...it's just so good (tears of joy) read more

Cheeseburger - two patties, good. Cajun fries - awesome! I must warn you, get ready to wait in line at this place. It is very popular, I have seen lines out the door, more then once. However, it's a fast causal restaurant, so they are able to get you thru pretty quick. I really like that the customer make each burger. You order your hamburger and all the condiments/topping for your burger. I thought the burger was juice and well cooked. The bun is sweet. I just wish they toasted the bun. I did not think, I would like the cajun fries but I did. I ate them cold and they were still tasty! read more

Walking in you are greeted by boxes of free peanuts :) Fast organized service. Burgers made to order...perfecto! ((1/4 Cheeseburger)) $5.79 with UNLIMITED toppings made to order! love that. nice juicy burger... YUM! ((Cajun Fries Bucket)) $4.69 love the cajun touch, not overpowering... YUM! overall, pricier than InNOut, heck i can probably get 2 orders at InNOut, but i will have to say i prefer the fries here and i love the variety in toppings, esp grilled mushroom topping :) read more

While waiting for Boiling Crab, I went across the parking lot for a snack. I heard that this place was like an In-n-out, so I wasn't expecting much out of this place. It was around 7PM on a Friday night, and it was crowded! People were waiting for other people to get up from tables. People were sitting outside to eat. But to my surprise, the line went fast like a fast food joint. But the burgers were amazing. I got the little cheeseburger with grill onions, mushroom, and bbq sauce. Fries and a drink. It was worth it! The burger was amazing! Though smaller than a regular cheeseburger from In-n-out and a bit more expensive. It was 5 times better. They also serve bulk peanuts. Makes the wait more exciting and entertaining. Service is like that of a fast food joint. But food is so much better! Most definitely will be craving this instead of In-n-out. read more

Hmm~~~ still a bit confused of why people hype this place up... I admit the meat is good quality but wth.... a bit too expensive for a burger. NO special sauce, ingredients, bread... etc.. NOTHING SPECIAL! the bread gets all soggy and mussy so it gets un appetizing after the first bite. Fries was just watevers, rather go to mac d's for that... free peanuts? WHOOPI~~~~ who cares.. i get free peanuts all the time at southwest~ No thanks five guys... Still a #1 fan for IN'n OUt.. read more

The Good: the fries are amazing and the beef used in the burgers is tender. The Bad: finding a place to sit The Review: These are some of the best burgers. What makes them the best? Options; options galore. A1 Sauce, different cheese...whatever. Make the burger your own. The food is also very filling and the average single is enough for most people. I love adding A1 and bacon to my burgers but feel free to splurge in your own way. read more

Love the burgers and fries here!! My husband and I agree that this place serves up one of the best burgers we have had! Burgers are juicy and they have a great selection of unlimited toppings. The reg fries are delicious. One order is enough for 2. Can't complain about the free peanuts either. Not sure why people compare this place to In n Out. Their burgers are good but tiny. read more

I love burgers and for me, In-N-Out is the gospel, but Five Guys offers a lot of tasty options on their burgers. The meat is very good, but it's the toppings that makes the burger. You can go "all the way" and get everything on your burger or pick and choose to your liking. A nice touch is that they actually display on a white board which farm the potatoes for the fries came from. I couldn't tell you the difference in taste between an Idaho potato from a California potato, but their fries are awesome, and they give you a lot. We have been to this location a few times and it's always loud in there and the staff is friendly and helpful. There are a few tables outside, but every few minutes there always seems to be some car speeding through the parking lot. If you have small kids just keep an extra eye out for them. The parking lot is shared with other neighboring restaurants. If you're looking for something different than In-N-Out, or something better than the golden arches or a burger from that dude who lives in a box, give Five Guys a try. read more

First time here. One well oiled machine!! We will be back! Try the milkshake. My boys had the peanut butter milkshake. Really a cool place!! read more

Five Guys - Fast Food Near Me - San Jose, California

Great burgers and fries! Ordered my patties in a salad wrap! It was delicious and filling. Always love their fries and free peanuts. These guys are a must when in need for a fulfilling bite. read more

Five Guys - Bunless two patty hamburger with bacon! Did not ask for the two patties and wasn't charged more. - Fast Food Near Me - San Jose, California

This place is just a bunch of awesomeness. I love how all of the toppings are free. I went with friends to try it out for lunch, and went with a little (1patty) cheeseburger with grilled onions, grilled mushrooms, mayo, ketchup, and lettuce. I also got a large regular fries to share (3 larges to share between 4 people... big mistake). I was pleasantly surprised by how much I ended up enjoying my burger. It was cooked perfectly. The onions were actually more... sauteed than grilled - and they were diced. I think my only complaint is that the bun could have been warmed, and that the Cajun fries would be evenly seasoned... Can't really blame them though because it was super busy. I'm definitely looking forward to going again. read more

IN N OUT, I'm sorry but I have a new fav burger! There has been a lot of hype built up around Five Guys, and most places never live up to the hype. But Five Guys definitely did. I got the Bacon Cheese Burger and an order of fries to share with the BF, and he got a "little" cheese burger with the works. As noted in other reviews a regular is a double burger and a little is a single patty. A regular is a lot of food! The burgers were flavorful and juicy, perfectly cooked. Cheese was warm and melty. There are a ton of toppings. Warning about the fries . . .HUGE portions, we couldn't finish a regular portion, much less a large! A regular is more than enough for 2 to share. They are not the super super crunchy fries most of us have gotten used to. These are just like ones you'd make at home. Fried just right for me. The place was busy, but the line went fast and we got our food much faster than IN N OUT, but then again there was a lot of people working the food. My only complaint with then is they did mess up my order, I wanted grilled onions, but got grilled mushrooms, hence the missed star. I can't wait for the Sunnyvale one to open, its closer. I do want to come back and try the hot dogs too. read more

Had been craving a cheeseburger the last few days when Lil J pinged me with the link to Five Guys. Once I pulled up the site and perused the menu, all I could think of was sinking my teeth into a juicy cheeseburger. Since Lil J was planning on hitting up the Mogo truck (yummy!) for dinner, I needed to find someone to come with. I recruited Big P to join me. And, after checking out a few apartments after work, I was STARVING! I picked him up in Willow Glen and we FINALLY headed over to the Plant. Luckily, Lil J's Mogo plans fell through (the ice cream truck was not going to be there!), so she ended up joining Big P and I for dinner. I ordered the Regular Cheeseburger (w/ Mayo, Ketchup, and Lettuce), Regular Five Guys fries, and a Regular soda. Total came to $11.01 The place was PACKED for a Tuesday. And, I've gotta say, the 5 Guys crew were very efficient. We enjoyed salted peanuts while we waited for our food and orders were up in less than 10 minutes. The burger was delicious. Juicy, moist, and had the perfect bread to meat ratio. Next time I'm not going to bother with the lettuce! The fries on the other hand were another story. Maybe I'm used to McDonald's? Perhaps I have grown accustomed to animal style fries? I had ordered the regular 5 Guys fries and found them to be on the bland and tasteless side. Even with a generous sprinkling of salt and a dip of ketchup they came up short. I stole a cajun fry from someone's pile on the table and know better now to order them next time around. I would definitely go back if I'm in the area. But note-to-self ladies: get your sh*t to go if you don't want to smell like you just doused yourself in fryer grease! read more

You will love this place if you go into it with a certain set of expectations. Don't expect anything transcendent, its a goddamn burger joint - and unashamedly so. 'back to basics' reads one of the magazine cut outs that line the wall. That blurb pretty much sums up the five-guys experience: simple pleasures. The 'basic' nature of the burgers helps keep the prices low. You can get a decent sized burger for like, 5 bucks. If you're a topping junkie like me you'll love that any amount of toppings is included in the price. This means you can order any amount of different burgers on return visits. The fries are great, and they don't hold back on portions. I'd share a batch with a friend. On the negative side, every time i've gone the burgers come back squashed. What's up with that exactly? In-n-out handles larger volume than this place and manages not to manhandle my meal. Who's working here, andre the giant? Stop this - seriously. In closing, if you're like me and have no problem indulging in a simple pleasure, hit this place up and know what you're getting into. If you want something high quality, look elsewhere. read more

Very good burgers and fries. The food quality beats any fast food chain hands down. After finally trying Five Guys, I have to say that I prefer In N Out Burger just slightly. read more

Finally tried Five Guys this weekend. The burgers are not better than In 'N Out in my opinion, especially animal-style. Burgers are slightly bigger though (comparing singles to singles). But for me, I really like and appreciate the simplicity of In 'N Out - just meat, cheese, onions and sauce. Plus, In 'N Out might be slightly cheaper too. I really like their fries though. Thicker cut and the batch I got was very crispy. Maybe I lucked out. More often than not, my In 'N Out fries are a bit soggy. Good stuff. But, I still side with In 'N Out if compared. read more

Walked in and it was PACKED! I thought it was going to just be hype but boy was I wrong! Great tasting burger, made even better with the sauteed onions. Awesome Cajun Fries. Most definitely going back read more

My honey and me tried this place yesterday. It was great! The burgers are comparable to "The Counter" at Santa Row, but at 1/2 the price. I loved all of the topping and extra toppings you can add! We ordered the Cajun style fries and they were excellent. This place has great food and value. read more

THE BEST burger in the bay!!!! sooo juicy so good!!! always fast service their cajun fries r good, but i go there only for the burger! read more

When I first heard someone talk about this place I thought to myself - please leave me at home. I didn't think it was a freaking burger place! But oh am I glad I was taken here. The burgers and fries are delicious and you can put whatever you want. It's practically like having your own home burger place! The one star gets taken off for the getting cold bun and burger and fries. I came in on a weekend and it was CROWDED so the wait in line was understandable - but it moved fairly quickly, considering. read more

been here several times, and the burgers have been great each and every time! I love the fact you aren't charged anything for your toppings, and their serving of fries can feed a small group for sure! i have been to a couple of other ones in the area, and they aren't the same as this place! read more

I didn't realize that there was a war going on between Five Guys and In-N-Out. I'm happy to be caught in the crossfire of deliciousness, if that's the case. Fan of: the fact that it's a burger place that doesn't pretend to be anything more than that. Yes, it feels like a chain. But it doesn't feel like a chain pretending to be a local mom and pop burger place. I'm not a huge fan of chains, but I appreciate restaurants that are genuine. Fan of: the fact that one person can order fries and get enough for two people. If this is part of the war between In-N-Out and Five Guys, then In-N-Out should follow suit. The cajun seasoning is where it's at. Whhhhyyyy don't they have milkshakes? They should focus in on their drink options instead of bulking up on sides. I thought it was cool that I could sit and catch up with a friend over peanuts after we devoured our burgers. But I would've bought a milkshake if they'd had them. Or if they'd had malts or something, anything but soda. Minted lemonade? Anything but soda! read more

If you like tasty, greasy, bacon, and cheese burger then this is the right place for you. My to go brown bag was soaked with grease. The fries is sliced thicker and absorbed more oil than In-n-Out fries. It's more expensive than In-n-Out over all. I still like simple thin In-n-Out fries and their right burger size. Five Guys is now Four Guys cuz they lost one guy, me. read more

Location is very convenient for me! I always lunch here even though I take a walk around the whole plant to see if I want to eat something else. I love the patties, they are the juiciest I have come across in a while. They are comparable to NY's Shake Shack in the patty game (I still prefer the shack though. Fries are great and served hot and in huge portions. I have yet to try anything other than burgers and fries. I usually get Bacon Cheeseburger (Mayo, grilled onions, grilled mushrooms, jalapeños, and hot sauce on the side) Cajun Fries Workers here are quick, concise, and friendly. Overall great place to eat lunch. See you again Five Guys read more

Yum! My go-to place from now on for a simple, good, no frills, close-your-eyes-and-for-heavens-sake-don't-think-about-the-calories burger. And the seasoning on the cajun fries is awesome! And the barrels of free shell-on peanuts are just fun! And the guy at the cash register was really cool - I'm sure he's explained the menu to newbies a million times, but he still managed to do it with a great sense of humor. One useful FYI - we came here on a Friday at 5:30 and did not even have to wait in line and easily found a place to sit. By the time we left at 6:15, the line was looping around the restaurant and out the door and there was not a single free table. read more

I ordered fries and a bacon burger. To my surprise when I got home, my fries were really soggy and there was no bacon in my burger. To make matters worse, the burger tasted like something I could make at home. I might as well have gotten costco patties and squirted some ketchup and mustard in it and called it a day. First and last time eating here. In n Out for the win :D read more

Inexpensive, the CS was good, and prompt. I didn't have to wait long. and aafter not one , or two, but my entire stay there, an occasional server asked me, if I needed anything (with a Kind smile) , I felt more like a guest then another customer. :D yes. it is a good place. read more

Your burgers always pick up my working day's mood, without fail. Nicest people who also happen to make great burgers. Shout out to you guys. Your regular from Wingstop. read more