I DoorDash in south bend almost every night and get orders from here often late at night. There has not been one single time they have had the customers order ready on time or even close. Every time I come in for an order I end spending 10-20 minutes waiting. There was even a time they told me someone had stole one of my orders and they could not replace it without DoorDash calling, which they did, and still did not make it. It hurt my DoorDash rating because I had to cancel. Although I have not ate at this location I will just say the customer service is very very poor. read more

I haven't had a Five Guys burger in many years so I decided to scratch that itch. I decided to have lunch there. The people were nice and the place is well .. like every other Five Guys. I have to say it was a little disappointing. While it wasn't very busy and I dined in, the cheeseburger I had wasn't very hot. I actually didn't finish it and threw it away. The fries were fine. For the price, more than 20 dollars for a cheeseburger, fries, and regular drink, you could do better. read more

What's going on with all these restaurants gradually going downhill? This used to be the most amazing place for burgers and fries, but the last three times we have went, the food has been horrible! Brown lettuce, wilted tomatoes, soggy buns, fries all in little tiny bits! Dang Five Guys, what the heck?? read more

Five Guys - Five guys fries. Every fry was in bits. - Burgers Near Me - South Bend, Indiana

What's crazy is... I don't go to Five Guys in California but by this being open late and close to my hotel! This hit the spot! Food was on point. Loved it the first time came back the next couple of days for that late night grub to fill you! Still USC Trojans on mines. Had to do it in South Bend. read more

Ordered online, went in and got served literal trash jk it was fire asf, I damn need feel bad for broke people. Must try!!

EXPENSIVE!!!!!!!!!!! Burger & fries 15.00 a person. Total rip off. Then to receive the expensive food, burgers are too well done & fries are cold. Never again 5 guys! Nasty. read more

Five guys is good...the burger is 100% cow which is nice. Service is usually brutally quick and efficient. The fries are really good, and I dont care mucj for fries....but they make them the way fries should be made. Fresh clean potatoes go directly into 350*f oil and are cooked crispy and salted nicely. An order of fries is huge....one order feeds 3 ppl. They have cajun seasoned fries and those are good too. read more

Was at a Notre Dame admitted students event and got to this location 20 minutes before closing on a Sunday night--they got slammed with a line out the door and I was really impressed with how they handled the unexpected rush. Took care of all of us with a smile and the food was awesome too--those fries! :) Two huge thumbs up! read more

I haven't been in a Five Guys for about 8 or 9 months. Today I had half-a-craving for them; here we go... I fell in love with Five Guys when I was living in Florida around 2009. I wrote them great reviews and ate there WAY TOO MUCH!!! (2 or 3 times per week!) I've had some bad experiences at Five Guys, especially here in the Michiana area, so quite bluntly, I just lost my appetite for them. Tonight I went to the Eddy Street, Notre Dame location. I ordered the double burger with a medium fries, well-done (as in crispy), no-salt. The store was very busy, but they also had about 10 employees behind the counter. My number was called after about 15 minutes and I tore the bag open to make my ad-hoc place-mat for my food. Right away I could tell the fries were not well-done!!!! DAMN THEM! The fries were mostly pasty-white, mushy and not golden-brown crispy. DAMN THEM! I went back to the counter and very calmly and quietly asked why my fries weren't WELL-DONE and the manager said "Oh, we will RE-MAKE those for you right away!" I went back to my table and started eating my burger. It was fine, but not the epicurean delight and sensory bacchanal I seemed to remember from times past. It also was just sorta warm, certainly the burger I GOT was NOT HOT in any SPOT! I nibbled at the mushy-white fries and it only pissed me off. I expect MORE from a place that charges $12.00 for a burger, fries and a Coke!!! After 10 minutes someone hollered that my fries were ready. I walked over and got them, they were finally made correctly! So, Five Guys HAS THE ABILITY to make fries well-done; WHY COULDN'T THEY HAVE JUST DONE THAT IN THE FIRST PLACE?...before half my burger was gone??? Somebody reading this is going to think this all sounds petty or nit-picky; BUT Five Guys sells itself as THE BEST OF THE BEST in burger joints, and they charge the high prices to go along with that image! I expect MORE from Five Guys! I can get crappy service for a much lower price at Burger King or Wendy's! read more

Five Guys - Burger, fries and Coke; $12.00. I asked for fries well-done, they were NOT! - Burgers Near Me - South Bend, Indiana

"Issues with our phone reception"??? There were no issues with your phone - I could hear crystal clear and I was heard clearly as well. Your "manager" that evening expressed zero empathy and passively accused me of trying to scam my money back. I would have contacted you privately except your "manager" relayed a bogus name and contact email for the owner of your location. Additionally, I was contacted by you over a month after my horrible experience - nice effort, but you should have contact me the same week this happened. I'm not interesting in your sub par offer to "make this up" to me. I won't be eating there again. read more

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Great juicy burgers and amazing fries at a great value! Five Guys is the standard I set for any burger or fries I eat elsewhere. Little versions of the burgers mean 1 patty, while the non-little version means 2 patties. For me, the little version is plenty to fill me up. All the burger toppings are free and delicious! I usually get everything ("all the way"). Little bacon cheeseburger all the way: T his was juicy and delicious, and all the toppings added a nice blend of flavors and textures. However, the bacon wasn't that good. I'm not sure if there wasn't enough bacon or if it just wasn't cooked that well, but it felt like there wasn't much bacon on the burger. Next time, I would just order a bacon-less burger. However, the burger was delicious overall. Little regular fries: The little fries is actually a lot. Five Guys make my favorite fries -- thick-cut fries that are crunchy on the outside and soft on the inside. The fries come in a cup, and there are always extra scattered around the brown bag. Little Cajun style fries: Get these if you want some more spices & seasonings on top of your regular fries. I got these freshly made, and they were delicious! The seasonings added more dimensions to the fries compared to the normal fries. They were a little bit too seasoned for me, so I would ask for slightly less seasoning next time. But overall, they were fresh, hot, and delicious! The staff is friendly and quick with your order. The place is clean, with lots of wooden tables for seating. There's also tables and umbrellas outside for additional seating. This store also has fancy Coke machines. The food here is delicious and reasonably priced. I will definitely be back for more! read more

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Did not have a paper menu. Went there yesterday, sat outside while friend went in to get menu/ order.$ 26 for 2 burgers and 2 fries and 2 waters. Food was good, the no paper menus just sticks in my craw. 3 stars. read more

I really like the hamburger of Five Guys. They have the soft tasty wheat bread and the best meat in town! I love the fries as well. Moreover, the milkshake is also quite tasty. This place is very close to Notre Dame campus, so it is very convenient for me to come over and have a quick lunch. read more

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Best burger I've had in a while. Not the best hand cut fries I've had but pretty damn good. Fast and friendly service.

Place was clean , food smelled great, I didn't eat was making a food delivery pick up, there is absolutely no place to park!!!! The entire area is cool but set up poorly! PARKING IS NON Existent As I had to go back for another delivery I now give 1 star!!!! Game day Friday not a place to be in a car! read more

Took an hour for two orders of fries? Just crazy. No explanation and horrible service.

Service is horrible and the place is always a mess. It's sticky, loud and sometimes they get your order right, sometimes they don't. I try to avoid this location when I can, but I tend to keep popping back in when in the area just to see if they've changed. Unfortunately it seems like it's worse every time. read more

What is it with the restaurants on Eddy Street being so horrible?!?! This is the worst Five Guys that I have ever been to and I have eaten at locations all over the country. They got our to-go orders incorrect I ordered mustard and got ketchup (tons of it) and the fries tasted like they added Cajun spice to the regular fries. Yuck! I won't be back! read more

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I ordered three milkshakes from this place and didn't even get a sugar rush, LOL. The peanuts were superb, I really like how they have them free for the homeless. They gave me order number 69, LOL, what a coincidence, the server definitely wanted to smash. read more

The last time we visited, my son ended up in the ER, vomiting, diarrhea, $2300 bill, a missed day of school & my work. My new boss wasn't impressed! We have always loved eating at 5 Guys but will never take the risk again. read more

I went to five guys for a quick burger and fries. I was disappointed when the order took 45 mins and my mothers order came out wrong. Sad to say this franchise doesn't live up to the quality brand across the country. Management seemed to not care and offered little care for the lack of service. A simple apology would have been appreciated but unfortunately that seemed to be too much work for the employees who angrily make the order after we kindly asked if our burgers were on the way due to the almost hour long wait. While I love the brand I unfortunately will take my business elsewhere on eddy street due to the embarrassment while hosting my mother. read more

This is a nation wide chain restaurant. It is mostly carry out but has indoor seating as well. Their main choice of food is the hamburger with choices of different sizes. However it also offers hot dogs and ice cream shakes and soft drinks. Their French fries are also a high lite with a choice of servings. They have bags of potatoes piled on the floor and indicate from where they were grown. The hamburgers and fries are somewhat greasy but taste great. There are complementary peanuts in the shell for the customers while waiting. It's all self serve. One other thing---this is not a place to go if you are looking for low calorie, low fat, and low salt. However I like it a lot. read more

We've heard rave reviews for this place from folks in the Detroit area, so when we spotted an outlet just around the corner from our hotel, we decided to try it. Nice juicy burgers on a par with many decent bar burgers I've tasted in the past. I love the selection of toppings and opted for lettuce, pickles, mayo, and hot sauce--the only thing that would have made it better would be if they offered sliced olives as one of the add-on selections. And like bar burgers, they had more than there share of grease...which is why they're so good...and why I can't eat them too often :) They had more than ample staff, they filled my order accurately and quickly, and the staff was pleasant. This Five Guys is in a brand-new mixed-use condo/retail development across the street from University of Notre Dame. read more

The smell is absolutely enchanting, but the service could take some tips from Chick-fil-A

I just got a cheeseburger from Five Guys with pickles, lettuce, jalapeños and mayo. It was AMAZING! The jalapeños were fresh sliced, not the pickled kind from the jar. I also got the Cajun fries which were good. I prefer crispier fries, but that's just me. read more

Five Guys - Burgers Near Me - South Bend, Indiana

The burgers are really great. I love the French fries. The building is always clean. The staff is always really nice and patient while you order. I love the selections of beverages. read more

Five Guys - Burgers Near Me - South Bend, Indiana

Awesome for a fast food place! They have one of those cool touch screen soda machines where you can do like 50 million different combos of syrup. They lost a star because there are peanuts ALL OVER the restaurant, like just stacked up on the floor. This place is literally a death trap for people with peanut allergies. You'd think that, considering how many people have nut allergies, they wouldn't do that... or at least have the peanuts in one corner, far away from seating. Tip: it's awesome that this place is open late on Friday and Saturday nights, but you will be waiting up to a half hour for your food if it's crowded. read more

This place is great! Love the hours and the burgers are amazing. Best pop machine in town.

This is the spot to be late at night at Eddy Street. It's open until 4 am on Friday and Saturday nights (or should I say Saturday and Sunday mornings?), which is perfect for the crowds that are inevitable after the 3 am bar closings. The food is up-to-par when compared to the other Five Guys joints I've visited. The fries are always hot and plentiful in the bag - gotta love it when you get an extra scoop of fries on top of the size you ordered. Good crispness on the outside but tender and soft in the middle - an example for fries around the world. Their fries are probably my favorite of the fast casual or fast food options, and they are even better with cajun seasoning. The burgers are fantastic too. All the free toppings you want, the cheese is melted and rich, the meat is cooked properly and tastes wonderful, the bacon is always crispy...one of my favorite burgers, to be honest. It is on the pricier side of fast-casual/fast-food, but you're paying for quality: a great burger and a ton of fries. Oh, and free peanuts! read more

My spouse won't go in here with me because of the smell of trash in the background and the filthy floors and bathrooms. The burgers are a hit or miss game between getting a soggy mess with cold cheese, and a wonderful greasy treat when you're craving something salty. If you can look past the slime and smell, it's good. However, we are biding our time until one of us gets food poisoning. Look behind the drink machines...I dare you. read more

Last week I went here for the 1st time in my life and I loved it, the burger taste great, the fries are good, and the shakes are to die for. I'd also suggest their chocolate shake trust me it's good. read more

Customer service is meh. Food is just average for a burger place and not as good as the Mishawaka location.

Food is great. Quality is top notch. There is no one that doesn't like food from Five Guys.

Fastest and coolest people tall guy made some bomb ass fries and the guy at the register was cool put their heart into the food

Reliably great food as always, but exceptional service today :-) one of the guys working offered to carry our order over and then when he saw our five year old accidentally drop his grilled cheese on the floor he offered to make a new one for him at no cost. The burgers are always good, but the service is what brings us back! read more

Such great customer service and even better food. The restaurant was very clean, even during game weekends. I will most definitely be taking my business back here after the excellent service of the staff. They had made an error on my burger (to go) and when I brought it back in to have them fix it they went above and beyond! Thank you! read more

I heard about this place but had never tried it and a while ago a friend mentioned it. I walked in and the place is small and so I go look at the menu and place my order and I waited patiently for my food. I ordered the smaller burger and a regular order of fries. A few minutes go by and I hear my number being called and I go up and get my food. I literally stopped right in the middle of the place and looked in and saw how many french fries were in the bag and I said HOLY **** and I looked at my friend and he smiled and said I know they give you a lot of fries. That is the understatement of the year my friends. If you truly LOVE hot french fries and don't care about the calories or fat grams then you will love this place. I don't go often for that reason but when the urge for fries hit then this is the place. read more

This is a hell of burger, seriously. Especially considering the reasonable prices. I highly recommend the grilled cheese burger, which is exactly what it sounds like, subbing out that ol' proletariat bun for a freaking grilled cheese sandwich. Always tasty, always made-to-order; standards are upheld and Five Guys never disappoints. read more

Middle of the road, nothing to brag about. Thete is a few local spots better than this place. Check out The View & cjs

Five guys burnt my burger and they didn't give me my milkshake. I am irate. I can not believe they would do this to me. But their fries are very good. Thanks read more