I have been trying to be very patient but I can't any more. Every time I call to get an update on my car I get a run around, they say they will call back but don't. I called they transferred me to a voicemail, called right back ignored my call (they have caller ID so they know it was me) called back the girl (with attitude) says they guy I need to talk to must have walked away, I said I will wait on hold until he comes back. As I was on hold I decided to drive to the shop still on hold as I walked in, and isn't it funny how the guy I was waiting for is in the office?!? I was told last week my car would be ready today, now they are saying another week! My car has been there for over two months already. Horrible customer service, no communication, DO NOT RECOMMEND!!!!!!!! Lancaster body and frame is way better! Regret taking my car here!!!!! read more

Whatever you do don't go to Five star Autobody in Lancaster they fixed my car and left a buff burn in my bumper and refused to fix it they wanted to just do a 1/2 assed job and dab a little paint I had to pay to repaint the whole bumper plus color was off from the rest of the car. Not recommended read more

I had a rental car that somebody put a dent in the door. I went to One body shop and they gave me a quote of $1200. I went to five star auto body and spoke to Jeff Gerber and he suggested for me to call a Paintless dent repair company that he gave me the business card for. That saved me a lot of money $100 is all it cost. Thank you Jeff Gerber. If I do have a need for Collision work I will definitely be back to see you read more

My family has been using Five Star for well over a decade and brought several of our cars in multiple times and have always had stellar service. This last time I brought my car in to have it repaired from someone rear ending me the experience was terrible from start to finish. First, I never received a call to set up the initial inspection or to confirm what time to bring the car. Then, after we dropped the car off to have the work done they decided they didn't want to do the work. Essentially, we were told that the car was too old and to just get a check from the insurance instead. I only had a limited amount of time to take care of the repairs, they were aware of that, they wasted a whole week of my time and the work still needs to be fixed by someone else. It was unprofessional, and justified by sheer laziness. I will never do business here again. read more

Great service, very helpful, nd friendly... They gave me a date, that my car would be done, nd they were right on time!

Denise is amazing. She went above and beyond. The guy who bitched and moaned while my husband was trying to get all his items out of his car, not so much. Pretty disappointed that I have to go back (with a toddler) to pick up the last of the things from our car because some man complained nonstop that he had better things to do so my husband left and didn't finish getting our items. read more

Omg! I am so happy to have my car back so...2019 camry ....,I took my car to five star last year and had a little minor issue recently the bondo was cracking where I had repairs done however, when I brought it back recently Jeff Gerber assisted me I was extremely pleased with the exceptional service I received. They put me in a rental car and fixed and addressed any issues I may have experience and without hesitation the fixed me all up it took 6 days and wala back in my fine ride totally recommend to come if u have any car repairs Thanks Mr.Gerber ( baby food)!! Hahaha read more

Expensive, did not go through with the repair because of the high price, i went to executive auto collision next to them on Sierra Hwy for less than half the price! read more

Five Star Auto Body - Dodge Ram Mega Cab Truck - Body Shops Near Me - Lancaster, California

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To put it simply. I have dealt with a lot repair shops over the past years. I prefer Five Star over all of the rest. Honest, reliable and excellent technicians and personnel. read more

Got into an accident off the Angeles Forest Highway and Mike took great care of my vehicle. Constantly updated me on the time length and walked me through the entire process of what was going to happen as it was happening. Even got my truck back 2 days sooner then expected so that was a nice surprise. read more

Took my car here after being backed into by a truck. Slight damage to my paint, nothing major. In all honesty, probably could have been buffed out, but hey, they are the professionals right? Took them a little over a week as they wanted to paint it. Okay, no problem...Now it is 7 months later and the paint is coming off and revealing what looks like oil fingerprints on the edge of the door that was painted!!! I am no expert, but I would think that you should make sure the door is clean before paint right? Either way, very unsatisfied and I am pretty sure that the lack of them doing the job right the first time is going to cause me a headache. read more

Worst body shop in Lancaster. Macco one day paint is way better then this place. Took my car to the shop for a bumper damage due to a gentleman backing into my car. When I came to pick up the car a week later I brought my brother who is a body man and been doing this kind of work for 20 years, said to me that this is not a good job. Tried to talk to the service man but he just walked away from us. Went back in cause a friend of mine told me my number was falling off. So I looked and it was. Took it back and I was told I cause the damage. I hit something and I'm the one who broke it. How is it that I had the oem bumper for 8 years and nothing happened to it but 3 months later a crap after market bumper is bad. It never lined up from day one. If you need body work done go to squirty's out in Palmdale. read more

Five star auto body is amazing. It's been a little over a week and my car looks brand new. Denice is amazing and she'll contact you with updates regarding your car and insurance. Hopefully I'll never have to come here again, but if my car gets damaged again, I definitely will come back here. read more

came here for the second time.. they did a good job the first time however the second time was even better!!. I was amazed at the great service and overall experience. My car looks better than it did before and I would definitely recommend this place to anyone. Thank you! read more

My mom took her truck here and she had a spray in liner done. The shop was great with her as i am always worried because she is older and sometimes I feel like she gets taken advantage of but not here they treated her with respect and patience. The liner looked great and it was done the same day! I would take my own vehicle here just for the customer service alone! Thank you guys for treating my mom so well! read more

The drivers side of my brand new 2015 Honda Si was destroyed by a driver who passed out at the wheel and plowed into my car. Five Star Auto Body did an amazing job returning my vehicle to new again! If you need body work these guys are pros. read more

They do a great job! Everyone in there is always nice and helpful. I've worked with them on several occasions and each time it's not complicated. I appreciate there excellent customer service. read more

First off I want to say thank you very much Denise she was a pleasure to work with she was very helpful she got right to the point she help me out I was a bit confused you got me a ride to and from there my car came out perfect my wife didn't notice a thing I met with my friends and family to them read more

I have to say that honestly these people take a load of crud off a lot if people, I mean you not walking in under the best circumstances right? But even as I walked in beyond depressed 3 hours after my new car was hit, these people were nothing but nice, thoughtful and on it. Every promise they made to me they either met or by far exceeded. They kept me informed, they answered all questions about everything being done and did an excellent job. My car looks as good as new. I would deffinately recommend them. read more

First time I've ever had to use an auto body shop. The staff was friendly, answered all my questions and kept me informed through the entire process. My vehicle was fixed in a timely manner and came back to me in excellent condition. The staff dealt directly with the insurance company and did not bother or hassle me at all. They even accommodated my work scheduled. Very good customer service! read more

I was EXTREMELY pleased with my brand new Corvette. The staff are very down to earth, very customer orientated, and timely. I highly suggest anyone wanting their cars worked on... go here! Thanks Five Star! I'm very happy. read more

Brand new 2012 Toyota Camry. Went thru insurance to get vehicle fixed. (Geico) Took a week to complete including weekend, they are closed weekends. The final work came out good, they matched the factory paint and the damage was fixed. I received a certificate of work done which covers the work lifetime. Overall good experience! There is also a Hertz rental on-site if needed. Denise was a pleasure and also the manager (Daniel?) was a great help! read more

I was in an accident not too long ago... The people there are helpful, the service was AWESOME and fast! the ONLY reason why i didn't give them a 5 start is because when my vehicle was received it was very, very dusty on the inside, almost like it was being worked on with the windows down. Other than that, I would def go back if needed. read more

Denice H. Is great, courteous and knowledgeable. She rocks, got my car done in exactly the time she said it would be done and can't even tell what damage was done. Like brand new, would recommend anyone that needs any body work on their car to go straight to her first. Don't go anywhere else!!!! read more

Had to take in my 2012 ram for some repair work when somebody decided to hit the side of my truck. Estimate was done promptly insurance company was notified received an appointment A few days later I was called to come in and pick up the truck to my surprise there was a flaw in the paint I have taken my vehicles there before and have never had a problem unfortunately this time they missed a spot I was assured that the vehicle would be in tiptop shape and good as new so I left it A couple days later I was called and told I can come and pick it up I win in the truck was completely detailed vacuumed washed the paint job was perfect not a flaw to be found although we did have a little slip up at first five star autobody went the distance and proved why they have five stars read more

My experience here was mixed. On one hand the body work was good. They fixed the bumper, wheel well liner and blinker and it looked as if nothing had ever happened to it. Unfortunately, That is not the full story. There were some problems, too, which wouldn't have been a big deal had they not lied about it. The full story: As I was pulling out of the lot on Friday I noticed a clicking noise coming from the wheel and I noticed the rear tire (where no repairs were reported and none should have been necessary) was overinflated, 10psi above recommended, and I always inflate my tires to the recommended level. I had to go to work so I couldn't take it back in right away. Instead I included the description of the clicking noise in the survey for Geico, as they are one of Geico's preferred shops. I failed to mention in the survey the overinflation, but it didn't seem like an issue anyway. We got a call early the following week saying that we should go ahead and take the car back in. Then I got a call from my wife; she went to the car after work and the tire that had been overinflated was flat. We called Five Star to let them know we were bringing it in within a couple hours per Geico's recommendation. The attitude we got in response was infuriating. They didn't want us to 'drop in', but I would have preferred not to have to go back at all! The tire had a metal fastener stuck in it, which was clearly the source of the noise as well as the flat. When I showed the staff at five star the response was "oh, it looks like you ran something over." I told them that I suspected the fastener ended up in the tire while at their shop and the overinflation was a result. They denied ever touching the tire, and suggested maybe the pressure increase was from changing weather. The weather, even if you assumed the tire pressure was high from extended use, would not result in a 10psi difference in pressure and the Tire pros that they sent me to after this incident agreed. Nor would it have affected only one tire, and all the other tires were fine. Again, all this would have been no big deal if they hadn't lied about it and tried to cover up their mistakes. In addition, while investigating the flat tire they told me that realignment was never performed, but they assured me when I dropped the vehicle off initially that alignment would be checked and adjusted as necessary. With this, they agreed to let me take the vehicle to their preferred tire pros for alignment and repair of the tire or replacement with another used tire, free of charge. I am fairly happy with the solution, but I was displeased by the events leading up to it. The preferred tire pros were "The Tire Store" on Sierra Highway. The Tire Store was fantastic, and I will definitely leave a positive review for them next! All said and done, I was happy with the body work but the trouble we had to go through and MOST IMPORTANTLY THE LIES resulted in my Two-Star review for Five-Star Auto. Furthermore, I will not use Five-Star again, as there are plenty of competing auto shops in the area with excellent reviews and recommendations. read more

DO NOT GO HERE!!!! THEY ONLY CARE ABOUT THE MONEY!! Our insurance company brought our car here after we had a front end accident. We received the quote and costs were sent directly to our insurance company everything seem to have gone smoothly. Until we got our car...about a week later we notice the bumper started sagging and our head light wasn't positioned correctly. Followed up with a call to them..."oh yeah bring it back no problem we will fix it". Brought the car back the lady had a attitude because the original person I was dealing with wasn't there and they were short staffed due to the negligence to schedule vacations correctly. Car was "corrected" I hoped in and went home, upon getting home I notice a new dent on my door, Immediately called my insurance company about the situation. When we got together back at the body shop again (3rd time) the Manager immediately when went off on me!!! I have never been disrespected like that in my entire life.This place has the worst customer service it really goes to show once they half ass your car and got paid, they don't care about anything else especially of the quality of their work. My car is still not fixed correctly, I will once again have to take it to another body shop but never to 5 star auto body ever again. read more

I was given the gift on Christmas night of my scion Xb getting backed into, smashing my drivers side fender, folding my door into the fender and damaging the front bumper. If the stress of the holidays isn't enough i now had a barley drive-able car. Five Star was open the next day Dave Stanley eased my stress got my car in right away and was given a ride to pick up a rental car I had my car back in a very timely manor. everything from the the front office, body work, paint matching and clean up was superb! repeat costumer and will continue to bring my vehicles here. read more

Five star is a class act. Repaired my truck to better than new condition. Even detailed my truck! Thanks for making it such a easy and enjoyable experience. Special thanks to Matt and Stephen B. read more

Be prepared for a lot of headache and fighting to get your car fixed appropriately. As others said, they care more about the bottom line. I had to constantly argue with Mike, the manager, to get things done properly. Like a piece of plastic I had hanging from the incident. It was still hanging when I picked up the car. They charged $3200 for the front bumper, but they would not align it well or attached the piece of plastic hanging from there. They made a dent on my car and left a paInt bubble on the bumper and sprayed my rims with primer! Good luck if you are doing business here. read more

Came highly recommended by a friend and a auto repair shop. Took me right in, worked seamlessly with my insurance and did a perfect job fixing my vehicle. Staff was friendly and professional. I would highly recommend them. read more

I recently took my vehicle here after a minor accident that caused some damage.Also. I needed a rental As it turned out, my insurance company, the repair shop, and Enterprise car rentals work in conjunction and have a business relationship. This made the whole process very easy and efficient for me. The car was only in the shop 6 days, and they did an excellent job! I returned the rental to the body shop so it minimised my running around. I was kept abreast of the repair progress via texts, and all parties involved were customer friendly. I recommend this shop highly! It's not a fancy place. I did have my doubts at first, but they do quality, fast, and efficient work. Glad I took my car there read more

Amazing service! Both on the body work and with customer service! EVERY single employee there from the Auto Body guys to the staff in the office are super nice and go out of their way to make sure you're satisfied! read more

They did a good job with the repairs but they could have been a little quicker - It took my mom 4 weeks to get the car back...

Had to get my 2012 Dodge Avenger fixed. They did an exceptionally amazing job! My car was in the shop only 5 days & what I really liked is that they would send me text alerts to keep me updated with the progress of the repair. Not only did my car look brand spanking new, they washed it for me. I definitely recommend them! read more

OK work, rear quarter panel repairs. Paint lines were very visible and present in the door jam though. Pretty bad actually. Also some small tiny areas where the quarter meet the rear bumper flaking off less than 1 week later. Hmmm. read more

I went to Five Star Auto Body as recommended from Geico for body work on my 2011 Honda Pilot. Experience was seamless. I dropped my vehicle on a Monday. They had the rental vehicle waiting for me on the lot. Within 10 minutes I was on my way. My car was actually finished earlier than estimated time. Body work was excellent. Staff are extremely friendly and knowledgeable. I will definitely recommend Five Star Auto Body and will choose them for any future body work needs. read more

Their name definitely fits their service. Hard to find a honest repair shop. Been to Ford, and 3 others in Houston. I finally found a shop I can trust. So glad my daughter recommended this place:) read more

I called several times to check up on my car and they didn't hold it against me... Everybody was super friendly and helpful. I'm very pleased. read more

The Five Star Auto Body in Lancaster, California is run by very professional people, they treat you first class and their workmanship is first class also. I highly recommend them if you need body work on you car or truck. I would use their service again without hesitation! read more