I selected alpine body shop because of the excellent reviews on yelp and carwise. They're the best…read morereviewed body shop in my area of Vancouver, Washington. Everyone at the body shop has been friendly, communicative, and professional. The people who work there seem terrific and I don't have anything negative to say about the actual interactions I've had with the shop. The damage happened over the December holidays, so I didn't expect them to be completed particularly fast, as delivery of parts over the holidays is expected to be spotty. However, the estimated date of completion has been pushed back for the third time, and is approaching 5 full weeks now - it is nearly the end of January. The first estimated completion date they gave me was two weeks ago. It's now been pushed back over 2 weeks because their parts deliveries for my Prius have been incorrect or missing important pieces. I can't blame the shop, but their parts vendors are clearly not dependable and I feel that by the time a shop gives you a third estimated date of completion, it should be correct. While I'm not unhappy with the actual service they have been providing, this experience overall has been miserable due to delays. I have had to continually renew my rental car to accommodate this extra time. In short, alpine has a great, accommodating staff at their body shop. Unfortunately, they apparently have incompetent vendors for their parts that have soured the entire experience. That said, the work they did was perfect once it was all in place, and everyone there is so friendly and honest, so I can't give it less than 3 stars. I will gladly give them another chance when I can plan for not having my car, as opposed to right after an accident.

Excellent job and done in a timely way. Prices seemed reasonable…read more I would recommend them

I wish I could give this place a 0. If you want to wait A Year to get your car back, have your new…read morevehicle not be put back together correctly, take it back and wait ANOTHER YEAR to fix way more than it went in for, be lied to the whole time, than this is the place for you. If the insurance company won't put them on their preferred list, than that should tell you something. Lesson learned.

Jim and Joel took great care of two of our cars. Both need dents removed and repainting. The…read morecolors were beautifully matched. Great service, competitive pricing, friendly staff.

Took my Canopy into Dave owner of Jacobsen Carstar on Saint John's Road in Vancouver, Wa. The…read morecanopy was damaged by Carstar in Sedona, AZ while my truck was being repaired due to an accident, although the company there would not take responsibility for this I filed a complaint claim with State Farm then Dave stepped right in making it right his crew was awesome my canopy looks brand new. I would highly recommend Jacobsen Carstar for any collision or restoration.

Honest,dependable, kind, professional . They do not cut…read morecorners and are very good communicators

Great customer Service Zach is the Man!!! Customer service is Great and all staff as well keep up…read morethe good work

I wouldn't trust this place. I came in for an estimate on a visibly broken pump on my vehicle. I…read morehad a check engine code on that matched the broken pump. I got a call saying they didnt think that what was causing the check engine light and from the diagnosing they did, I already owe then $160. Which is fine, I signed paperwork that I agree the that charge if they need to take a look at unaccessable parts. When they called me and told me they didnt think that was the issue, they told me it was going to cost over $800 to diagnose the issue and it could be 1 of 2 things. At this point I told them not to go any further with work, as I only wanted a quote for the visibly broken pump. My husband went and picked up my vehicle. They next day I noticed very obvious issues with my car. Shifting issues, power and acceleration issues ect. None of these problems had occured before they looked at my car. Just out of curiosity, I ran the code for the check engine light. Good news, the original code is gone. Bad news, i now have two screens worth of check engine codes showing that had nothing to do with the original problem. And it's the weekend so I'm not able to contact them.

Always a pleasure working with them. My car came back sparkling! They are perfectionists! Misty is…read morethe best to work with! I was also able to drop my rental car off with them.

Dealing with auto insurance loss is not fun; however, this specific Caliber Collision made it fun…read more I scheduled a few weeks out - giving them time to order and receive parts (seat belt assemblies for both seats on the left of my Jeep). My insurance carrier already generated a preliminary estimate and sent me the initial funds. I dropped off the day after Christmas and got a ride home. Drop off process was seem less. I received text messages from my service advisor - Misty - all throughout the day. My vehicle was repaired and returned back same day. I couldn't be more grateful for the top notch customer service. If you find yourself in an insurance claim situation and need a repair shop - I would recommend this place hands down. If I'm ever in need, I will use this place hands down.

I went to the Brush Prairie location. The shop looks great and everyone was friendly. The insurance…read morecompany recommended this shop, so this is how I got here. They repaired the vehicle and it looks great. Paint matches. It was a very expensive repair compared to the other shop, more than double! They forgot a minor thing but somehow this turned into rambling excuses and tried to make me feel like somehow it was my fault. Strange way to handle a simple mistake. I think they will do a good job but if you end up with a problem or dispute then I think they would rather argue instead of just taking care of the issue without excuses. Looks bad and makes people feel bad especially if they're going to fix it anyway. Probably just needed a diaper change and a nap. Great for insurance repairs but I wouldn't recommend for self-pay.

I first took my car to Five Star (I had gone there previously for some insurance work after a minor…read morefender-bender) for an estimate on some minor damage (non-insurance) underneath the front end from scraping the curb a few times while parking at my workplace. They wanted to do a lot of unnecessary work, and the quote was over $2300, and they wanted to keep the car for a week. Disheartened, I took my car to Mackin's for a competitive quote. The quote was about $300 and they would keep the car for maybe two hours. Obviously, I took the car to Mackin's. They did everything in about two hours and did a fantastic job. Lauryn was super nice and these guys are my preferred body shop now!

I wanted to write a review to say thank you to you guys! They were super busy when I first made my…read moreappointment it was going to be about five months out. When appointment time came I had to reschedule front desk was so great about continuing to follow up and get me into an appointment that would work for me. Finally the appointment came it was a small fix my car mirror had been damaged in a car wash. They were friendly every time i visited from first inspection to pick up day making an effort to be extra professional and kind! My husband drove the Yukon home and informed they had cleaned it too inside and out! How freaking nice! Thank you thank you for spectacular service even though it took awhile to get to the appointment they were so prompt in fixing only taking one day to call and say it was ready! Awesome experience after what happened to our vehicle. What a great team at Classic collision on Minnehaha in Vancouver!

My wife's car was in a collision, yes I was driving, so it was on me to deal with the repair. I…read morewent straight to another shop in the Vancouver area because they had done a great job with my son's car, but got the run-around for over a month. I hesitated to use Classic Collision due to some of the negative reviews, but they were the only other body shop in Vancouver taking appointments according to my insurance company. The entire process went very smoothly. At the inspection I asked about parts availability, due to hearing some horror stories from friends, and they were honest and upfront, stating that it's possible we could run into some issues, but that they would keep me informed. They made good on that promise, sending automated text messages as our vehicle moved it's way through the repair process. They gave an estimated of completion at the beginning and hit the nail on the head. The car was completed and available on the exact date they estimated and in great condition. I just wish the rest of the car looked that good.