The staff at this facility is beyond helpful and willing to go the extra mile to accommodate their customer. The units are gated, clean, secure and the grounds are inviting. Units are all alarmed, and customers select their own private gate code, adding excellent elements of security and value. I had originally left a message with what turned out to be their sister company, and was immediately contacted by Five Star to let me know they had a unit and could accommodate me immediately. Staff identified an urgent need and communicated their availability to help and utilized their contacts to help secure a moving truck on short notice and made a stressful situation that much less horrible! The location is convenient, though I honestly didn't even realize they were there!! The neighborhood surrounding is quiet and well maintained giving me yet another feeling of security for my belongings and for myself when/if I arrive alone. A BIG thank you to everyone involved in making our transition smooth and pain free - you guys ROCK!!! read more

I have used this storage facility several times over the years. I currently have a storage there and this is by far the best storage facility in the area. Actually in any area, as I've had storages in other areas as well. The staff and owners are extremely helpful and kind, they are open seven days a week which is very convenient and helpful as well. I've had to change sizes in storages a couple of times in the past few months and they have always tried to save me the most money possible and time. It's amazing that this is not only the cleanest, most secure, nicest facility in Amador County, they are also the best priced. I would (and have) recommended this facility to anyone in need of storage. Good people and good business here. read more

A big giant thank you to Sarah and the Jackson Five Star Storage facility in our time of need. We were in need of a storage place to move our prized possessions during the Butte fire. I called everywhere in Jackson desperately looking for help and Sarah was the only one that even called me back. Even though the power was out her staff found a way to help my family during our emergency. We truly had no other options available and can't thank her and the staff enough for going above and beyond to help us. This facility and the staff are top notch, and I would strongly recommend there services to anyone in the area. God bless them for helping us in our desperate time of need!!! read more

I've been renting a unit at 5 Star Self-Storage for over a year, and it's been a seamless experience from start to finish. The facility is spotless, secure, and well-maintained. But the real standout is Chris, the office manager. He's incredibly helpful, professional, and goes above and beyond--whether it's walking me through options during move-in, troubleshooting a minor gate issue on a weekend, or just offering packing tips with a smile. Chris makes you feel valued, not just like another customer. If you're looking for reliable storage with top-notch service, you'll find it here. read more

My husband and I are getting up there in age and have had to downsize from our large home to an apartment. We have had a few different storage units here during our hard move. Today we were able to get another unit on a whim just praying they had something available because we really needed it. Sarah has always been so helpful and sweet and the maintenance man even offered to help us with our heavier things because our grandson couldn't make it. They remember us by name and everything is always so neat and clean. We love this storage facility. read more

Unfortunately GOOD SERVICE often goes unmentioned .Usually only a complaint is remarked on.....Well, this is a SHOUT-OUT about JACKSON 5 STAR STORAGE! We've had storage at this facility for years as my husband and I travel non-stop since retirement. The management still make us feel special even after al these years. We always allow a little extra phone time when calling just to catch up with local news or just the weather! They're just that friendly and easy going. It's like your "stuff" is in caring hands. judy and steve 2014 read more

5 star is the most friendly, compassionate business around. Sarah is also understanding & she really makes working with her friendly & inviting. The facility is secure with reasonable prices. Deffinetly the best storage in Amador county! There's always someone available to talk to & I haven't faced a problem they weren't willing to work with me on. The best part of that is they did it without making me feel like an inconvenience to them, unlike most businesses that might have to do something extra for the customer. read more

Just as Lori S. above said, i all so was in a crisis's. My daughter and i got to "Five Star" and met John in the office, he was very help full and took us to see two units. Back at the office, John ex-planed all the paper work as i signed up . The units we looked at were clean and easy to get to .The gate access hours 7 to 7 were fine with me. 24 hr. surveillance cameras and alarm system. I will use " Jackson Five Star SelfStorage " I will use them again, and i recommend " Five Star " to everyone ! read more

Very nice, clean self-storage. Lots of different sized units. Staff is very professional and friendly. Sarah, the woman who helped me get the right sized unit, was very pleasant and knowledgeable. I was given a very clear explanation of all charges,options available to me as well as instructions as to how to enter/leave the lot. Pricing is competitive with other similar self-storage businesses in area. Security is excellent. Jackson Five Star is well maintained and clean. Highly recommended. read more

I have been using jackson 5 star for all of my storage needs since 2006, short term, long term, big and small. I have hassle free, easy access and when more or less space was needed I was able to transfer to a more adequate sized unit.....they even offered to loan me their broom and moving dolly. I have never had a problem with security, in fact, I received notification within 1 day after leaving my unit unlocked accidentally. I won't use anyplace else. read more

My daughter had a crisis and we needed a Storage Unit right now! We pulled up before 9:00 am on a Monday morning! Although they don't open till 9:00; the new manager; her first day she later told us, came out and told us to come on in! She was helpful, fast & very nice. We got a storage unit just the perfect size. Rates and discounts are very reasonable. The units are very clean and secure also. read more

This is the second time we've used 5Star and have been impressed by their professionalism and pricing. The staff we encountered all went above and beyond to accommodate our request to be next in line for a high demand unit by taking a small deposit and filling out new client paperwork. The units and grounds are clean, and we appreciate the level of security it has. No complaints. Five stars for 5 Star. read more

Jennifer W.. Wanted to also say thank you for taking care of my family in their time of need during the Butte fire. Your gratious service and sense of community is outstanding. You were the only company to call my family back along with helping getting them in. We appreciate your professional attitude and caring for the community. I would recommend your business first and foremost. Thank you, read more

When i was in need of a place to store my items, i called five star self storage at the very last minute and they hooked me up with a place to store it.. They worked with me even though it was past opening hours. They are very well kept, its clean, its in a gated area. Its a great place to store your belongings. I would definitely recommend this place to other people as well. -Shaylan Powers read more

Definitely a Top Rated Facility! Easy drive-up access for loading and unloading. Open 7 days a week with 24 hour surveillance. Great staff to assist you with your every need. Reasonable rates with incentives to save even more throughout the year. The premises are well lit and very clean. For peace of mind, highly consider storing your belongings with Five Star! read more

What I really like about this place is that it is super easy and accessible. Even the units that are not on the outside. Access hours are great and the staff and customer service. The manager was very nice and helpful. CUSTOMER SERVICE 100%, CONSUMER FRIENDLY 100%, CONVENIENCE 100%, GREAT LOW RATES!!! I am very glad that I chose this place to give my business. read more

I have been a customer at Jackson Five Star Storage for over a year. The location is great, access is convenient, and the premises are clean and very secure. The customer service is fantastic! They're friendly and helpful and easy to communicate with. If I can't reach them by phone, someone will promptly reply to my email. This place is great! read more

I recently rented a unit and could not be happier. The staff was super friendly and very helpful. Returned calls promptly when a unit became available. The facility is secure yet easy to access if you are renting a unit. The layout is good and the prices are reasonable. I would recommend Jackson Five Star Storage to anyone in need of a storage. read more

I am storing household good there while moving. The site is easy to reach and access is restricted by a keypad system, in and out, and the system keeps a log of who and when. Individual locks on each space. They had the only 30 foot deep storage space we could find in the area. The staff was knowledgeable and efficient. read more