Katelyn, the manager, and Laura, the estimator could not have been more personable or helpful. They conducted themselves with the utmost integrity, and just took great care of me overall, making sure I got the best bang out of my buck. Great customer service that is rare these days. read more

I had a really positive experience at Fix Auto Downtown SD and wanted to share. The shop was very clean and organized, which immediately gave me a good impression. Everyone I dealt with was friendly, professional, and clearly knew their business. They explained everything understandably and made the process easy from start to finish. There was no pressure, just helpful, honest service. The turnaround time was quicker than I expected, and the quality of the repair was excellent--my car looks great. If you're looking for a reliable place to get auto body work done, I definitely recommend giving this place a try. They took good care of my car and made the whole experience as smooth as possible. Lastly, a big shout out to Caitlyn for her extra-special attention to go above and beyond the original scope of service. When I have more time to address the remaining minor dings on the car, I will be back. read more

My time with these people would get a zero if it wasn't for Laura. She was great! Professional and courteous. Her coworker, on the other hand, a taller man of the "African" persuasion was the exact opposite. If I knew his name I'd include it. My wife and I came to get an estimate for a collision for my insurance company and this man was rude, unprofessional and didn't smell the greatest. He dismissive of my wife's questions and had a terrible attitude. The visit was less than 30mins and we couldn't get out of there fast enough. Needless to say we will absolutely NOT be using their services. And unless you want to be potentially overcharged and mistreated by smelly, unprofessional techs, neither should you. read more

We had a fender bender and the other driver's insurance company had us go to Fix Auto for the repair. It was easy to set up the inspection appointment. They sent the evaluation to the insurance company within a couple of days. My car took a week to fix which was a bit long. They said the parts were taking a while. Overall they seemed professional. I was even able to drop off my Enterprise rental car at Fix Auto which was very convenient. read more

I chose this shop for repairs on my car based on the good reviews and they did not disappoint. I brought my car in the morning and a few hours later was texted and emailed my estimate. The repairs were estimated to take a week but ended up only taking 5 days, and I was sent text updates about the progress. When picking up my car, it was repaired, clean, and more shiny than I've ever seen it. The employees were kind and helpful, particularly Robert and the dark haired woman in the office (unfortunately can't remember her name). They got me in and out quickly and seamlessly. My car looks great and I highly recommend Fix Auto. read more

Fix Auto Downtown SD - Before repairs - Body Shops Near Me - San Diego, California

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This was the best auto repair experience I've had. Not only were the staff following all of the COVID guidelines, but they also offered text updates on my repairs. And then my repair was finished EARLY. They even repaired a big scrape I had on my car from forever ago when I was still learning how to drive. I didn't even think that scrape was repairable... it was bad . I am so thankful for this location of Fix Auto. They made what's usually a stressful experience a very nice one. Thank you again! I'm not sure of the names of the folks who helped me but they were very good at customer service. Other perks: They offer you a free ride to the rental car company. They even cleaned and vacuumed my car! Lots of attention to small details Quick and easy pickup process read more

The worst customer service experience I have ever encountered. I just called to see about getting the damages on my vehicle appraised and the person that picked up the phone "Nayeli" told me NO THANK YOU! I asked her what she meant and she laughed and kept trying to talk over me. The person that answers the phone is the face of the company and should always maintain a professional attitude. read more

From start to finish, FixAuto at 1625 Market Street was superb. Very professional, on time, and the car looks great after significant repairs due to a collision. Highly recommended. read more

Hands down the best auto shop in San Diego. I came here after an accident due to a friend's recommendation, and then again for another accident two years later. They were always very responsive, transparent and fair priced. Big shout-out to their insurance adjuster who even cleaned and polished a few scratches and made the car look better instantly. Thank you! read more

If you need a car repair, please come to this place!! I had an emergency repair needed and came without an appointment. They were so friendly and fixed my car on the spot and they did an incredible job! It was such a breath of fresh air to have a great experience at a mechanic. I can't recommend them enough! read more

Our daughter had her vehicle towed to Fix Auto after getting into a fender bender with a shrub.... the shrub won. The shop was recommended by our insurance carrier. We received a preliminary estimate for minor mechanical repairs, secondary estimate for replacement parts, and cosmetic damage. Work was completed ahead of schedule and charges came in under the initial estimate. Convenient location, ample street parking, clean office space, reasonable pricing, and quality work. Staff were professional, patient, knowledgeable, and equipped with face masks in compliance with the pandemic. read more

To Whom It May Be Of Value: My Wife's 2020 Mercedes incurred damages from a negligent driver. Our insurance company, State Farm, gave us the option to choose any repair shop to repair her car. We chose Fix Auto Downtown SD for 2 primary reasons, positive reviews & proximity to our home. We could NOT have been more pleased from every aspect. Their workmanship was Excellent, Their staff, from receptionists and office staff to their management and repair team was of the highest quality, along with being friendly, courteous, and extremely professional. The repairs were performed on schedule, and to our Total satisfaction. Two individuals who represent the best-of-the-best in regards to their attention to their customers/clients were Managers Robert Reid & Caitlyn. We Recommend Fix Auto Downtown, without exception, and we would gladly communicate in writing, or verbally with anyone regarding Fix Auto. Dr. Reid Jilek read more

Very satisfied with my experience! Place is clean and staff is friendly. Usually I have my dad help me with auto repairs but unfortunately he's not in town. These guys were able to help me right away. read more

I had a very pleasant experience here. Estimate took less than 15 mins, folks were kind, and my car was ready when they said it would be. Happy with my experience and open to going back again - but hoping to avoid that if possible. read more

Excellent work, courteous and knowledgeable staff, reasonable prices. I was kept informed of the progress of the repairs daily via email and my car was ready on time. I hope I don't have to go to a body shop again, but if I do, it'll be Fix Auto read more

Fix Auto Downtown SD - Body Shops Near Me - San Diego, California

Had my car fixed here and they went over and above the normal service. Allí the manager is fantastic!!!! I am very happy with the service!!!! read more

I had an appointment today to fix some minor scratches I made to the sides of my door. I was in and out quickly and the staff was very helpful. I hope I don't have to come back anytime soon but if I ever need any type of body repairs I'm glad I know where to go now!! Thanks guys!! read more

Excellent customer service. High quality work. Quick turnaround time. I was referred to Fix Auto when the car wash & detail center I had taken my car to accidentally got crazy glue on the bumper of my 2013 Acura RDX. I worked closely with Marc to set up a time to bring the car in, and with Lalo to get the work done. Unfortunately, the entire bumper had to be repainted, but these guys made it SO quick and easy for me. They made sure that I had it back in the time that worked with my schedule and the work was done within 1 day. They were responsive and kept to the timelines that they promised. Lalo + Isiah were incredible. My car looked perfect when all was said and done! They even brought my car back to me. EXCEPTIONAL customer service that really turned a frustrating situation into a breeze to handle. Now that I know about them, I will be taking my car to them for any body work I need done. I would also be comfortable sending any of my family and friends here! Thanks SO MUCH Marc, Lalo, and Isiah! Your whole team Rocks! read more

To Bryan wendt, I don't appreciate that I had to wait an extremely long time to receive a quote on whether my car could be fixed or not. I brought my car in January. You gave me an estimate and now you are saying in November you cannot submit the claim. I think it's unprofessional to make someone wait this long. I wish you would have told me no sooner so I can find a company to service my vehicle. With all due respect I won't work with company ever again. read more

My car was brought here because I was in an accident in the area, they work with my insurance company, and my regular auto repair shop was closed. The tow got me there around 1-2pm on Monday and I got an email with my estimate at 5:01pm after they close on Tuesday. I'm irritated that there was no phone call to discuss the repairs since the accident happened under mysterious circumstances. I responded to the email with questions and received no response, so I called in and Robert was immediately accusatory and patronizing. He was difficult to talk with, interrupted and talked over me, and not at all helpful with my questions and concerns. It was easy for me to decide that I wanted my car towed and fixed elsewhere. read more

Start to finish this is the place to go! They gave me regular updates via text of where they were with the repairs. They estimated 4 days but were done within 2 days. The whole office was welcoming and kept me laughing while I was signing paperwork. Not only did they take care of my bumper, they went above and beyond giving me a perfectly clean car I love again! I'm actually thankful for the fender bender I was in because it brought me to this great place of business that I will recommend to my friends. Thank you Laura and Lalo for taking such good care of my family's car! read more

Side by side comparison of the rear bumper they replaced September 2019 (bottom). It was the wrong finish but they never took accountability for their mistake ordering the wrong color. "ItS gOnNa cHaNgE cOlOr wItH tHe SuN eXpOsUrE aNd wEaThEr" said one of the guys. Well here it is June 2020, still not the same finish as my original bumper. Even the guys at the dealership knew it was the wrong piece. Please thoroughly look into shops before trusting anyone with your car. Wished I had done that. read more

Fix Auto Downtown SD - Body Shops Near Me - San Diego, California

What a great customer service. My car was given back to me like nothing happened to it. Very professional staff in front office . Very exceptional job done . Recommend this place 100% read more

Incredible service, wonderfully kind people, and efficient to boot! I would recommend this place 10/10 times for anybody who needs work done on their car. Thank you Fix Auto team! read more

I was very impressed with their level of customer service - Lalo and his team were great. The facility is immaculate and they made the experience super easy and convenient. I honestly can't think of anything I would have them change - it was a great experience. And my car looks brand new again! read more

Fix Auto fixed up my Lexus and it looks awesome! They were very nice and professional .. and got my car done on time as promised. I would recommend them to anyone! read more

My husband and I were extremely satisfied and impressed with the service we received from Fix Auto Downtown. I have a brand new BMW that unfortunately was involved in a fender bender. Our insurance Company sent us to Fix Auto Downtown rather than the BMW dealership. This was an excellent choice for us. Our advisor Susan A. Was amazing, patient and always on top of notifications and status of our vehicle. The shop is clean, pleasant and conveniently located. We can't say enough about our service and we are completely satisfied and highly recommend this place of business. Thank you Susan! read more

This is a very well-kept shop with friendly staff, and EXCELLENT customer service from Katelyn C.

I would highly recommend this collision shop. Came in for a estimate on my bumper. My insurance company recommended them. I was greeted with a kinda and friend receptionist (Laura). Then Conner walk out and took a look at my vehicle, He was very considerate. I will be back if I need to. Thank you for the pleasant visit to a place most people don't want to be. Thank Lalo (Mgr) for having a great crew. read more

Brought my car in for a minor issue with my window/door frame and they were able to fix it on the spot at no charge. Greatly appreciated the honesty and quick work and will definitely use them for my auto repair needs in the future. Thanks guys! read more

Amazing service 2020 Land Rover looks even more beautiful than it was off the lot great team great service

This place really saved us. After being in a hit and run and currently having a baby on the way, this was the LAST thing we wanted to deal with. However, Lalo, the manager, was extremely helpful and knowledgable about the damage to our car. The service was fast, I was able to pick my car up after 3 hours. Our bumper looked good as new! We will definitely be returning if another fender bender occurs! Highly recommend! read more

My experience with fix auto downtown San Diego was great from start to finish. Their coordination with our insurance provider was flawless and Robert kept us informed on the progress of our repairs initially and then Lalo took over. Our vehicle was completed earlier than expected and Lalo even came in on a day when the business is typically closed to allow us to pick up the car..They replaced a broken light and made sure the car was clean when I picked it up. read more

OMG this place is anazing. I bought a brand new car and i had a fender bender and they fixed me up. It looked so great as if nothing ever happened. Great work. The staff is friendly they even cleaned and detailed my car. Wow where else can you go for service like that. I highly recommend this place for any body work your car may need and you cant beat the price either. Very reasonable. read more

Professional, friendly service in a convenient location. Happy to say that after just one visit, I have found a local auto body shop I will come back to for all my future needs. read more

These guys have been amazing! I took my car in and they were super communicative with what they were doing to my car and when it would be finished. Lolo is an outstanding guy and he was able to get our car back faster than the estimated time they gave us. Thank you all for your hard work! read more

Great experience here, my truck is a little older but they brought it back to New. Connor kept me informed every step of the way. The work was completed on the day Connor committed to. 5 star service read more

Auto Fix in dwtn San Diego is the best company for auto services. A special thanks to Robert, Laura, and Lalo. I took in my damaged new 5 series BMW after an accident. Robert managed my initial intake, Lauri immediately and quickly managed my documents to ensure I am in and out quickly and efficiently, and Lalo who manages this shop/office was in contact with me during the final days and pick-up. Lalo also made sure everything was perfect at the end and went above and beyond making sure my car is washed and a minor detailed was also taken car of. All three in teh office followed-up with me re my damaged car almost every few days to keep me in the loop. All three were super responsive, professional, and friendly to my requests as far as assisting them, settling in to car, and ensuring a smooth transition. It was a pleasure working with Robert, Laura, Lalo, and the whole crew at Auto Fix Downtown San Diego. They really have their stuff together over there. read more