They spent time with me on the phone to troubleshoot the potential problems with my 13 year old…read moreWhirlpool front load washer. But best of all they recommended getting a new one instead of pouring money into having them work on an aging machine that the manufacturer doesn't make parts for anymore. kudos!!!

I contacted Ben's Appliance about my leaking refrigerator and communicated with Elizabeth via text,…read morephotos, and several phone calls to diagnose the issue. I was given a tentative diagnosis and an estimated cost via text. When Ben came to do the repair, I was not home, but my mother was present. After the work was completed, my mother called to inform me of the total cost, which was double the estimate I was provided. I asked to speak with Ben to ask for clarification. As soon as I expressed my concern, Ben became highly agitated and began yelling, claiming the higher cost was due to taking everything apart. I had to ask him to stop shouting at me because I was simply trying to understand the charges, not to avoid payment. I also told him that I felt he should have discussed and explained what the problem was and the cost before the repair began, especially given the significant deviation from the estimate. When I told him what I was quoted, he said it was wrong and that he would "chastize" her later. After we hung up, he continued yelling at my mother in our home, then slammed the door after being paid. Once I reviewed the receipt, I noticed the reason the price was different was due to a "service fee". Not the additional labor cost to take everything apart, as Ben mentioned. Elizabeth was actually in the ballpark with the cost for the "repair". She just failed to mention the fee for them to come out. I called Elizabeth to provide feedback and to ask why this fee wasn't disclosed upfront. She said it wasn't mentioned because I "never asked." I guess I wasn't specific enough when I asked how much it would cost for them to come out and fix it. She then put me on speaker, and Ben again became defensive, yelling, and calling me a clown before abruptly ending the call. I understand that estimates can change, but fixed fees should be disclosed and discussed upfront. Treating a PAYING customer disrespectfully when requesting clarification is entirely unacceptable. I caution anyone considering Ben's Appliance.

Jack came out right away to fix my dacor! He was friendly, professional, and even handled it like a…read morechamp when my dog escaped her crate. I asked him to replace the igniter on my oven and show me how to adjust the racks so I can clean it more easily - he did both things in less than half an hour! Great value for the service requested. All done within four hours of my first call.

Very nice young man. He charged. $99 service charge which is far less than most places. He was…read moreable to show me what was wrong, operator error on my part and didn't charge us any additional. Would certainly call him again if we have washing machine issues.

I have had both Artem and Vlad as my technicians, and they were both wonderful. This professional…read moreservice, based on my experience, is comprised of patient and skillful professionals who show up to a job and really know what they're doing. They value repair above replacement, even for older units. They repaired my no-name (Hotpoint) dishwasher from 1995, repairing an entire mechanism part and various seals. They came and repaired my garbage disposal, and because the repair was so simple (stuck piece of old plastic), they did not want to charge me the full price. This was such an honest gesture. Their service is so reasonably priced as it is. I know that if I have any more appliance issues or general handyman work that I need done, Medvedkov is on the top of my list of folks to call. Thanks again to Artem, Vlad, and the dispatch team. You guys are fantastic and I wish you all the best.

Very unreliable when came for repair waited 3.5 hours after our appointment time to let me know…read morethey didn't have the part second scheduled appointment time 2 hours late we had prior engagement couldn't get fixed was then told there time is more important then mine.

Mike is the Picasso of refrigerators! I don't know how he doesn't have 5 stars across the board and…read moreI don't understand the people who gave him 1 star here. Does he text? Nope, but who cares. He is affordable and knowledgeable and saved us 15k in having to buy a new Sub Zero when he was able to fix our 38 (!) year old model that came with our house. This world doesn't make them like Mike anymore and that is a shame!

Mike ordered the control panel for our Bosch dishwasher and changed out the part with no problem…read more He has decades of experience and is knowledgeable and efficient. He is a no-nonsense guy who gets things done. We'd recommend him as he came to our rescue without hesitation.

Jeff did a phenomenal job at taking out my appliances. I found Jeff on yelp but was slightly…read morenervous with only 5 reviews albeit glowing reviews. (BTW he has many more glowing reviews on other reputable review sites - including one that begins with G and rhymes with doogle). Anyhow, Jeff is legit. He is professional, communicates clearly ahead of time and arrives on time. He stuck to his price quote - no surprises. Very happy with the job!

Jeff and his crew removed our old (rodent infested) refrigerator, range, washer and dryer, worked…read morearound our exterminator, and installed new appliances with an absolute minimum of muss, fuss and bother. A consummate professional and a nice guy to boot, he had some great recommendations about how to get the new appliances set up. The bottom line was entirely reasonable. We are very happy.

This Business has had a bad run, but from my understanding have dealt with those issues. I had a…read morecompletely opposite experience, my tech Bob, was knowledgeable, courteous and more than fair. I would call them back for any service I need, they are just that good!! I don't write reviews often but when someone goes above and beyond to do a great job and be a decent human on top of that, it merits some acknowledgment! Quick tip: A lot of "Appliance repair" businesses send out a diagnostic technician that basically fluffs you for the real tech to come out and fleece you. Smaller businesses, usually have just a qualified tech go out that is able to fix your issue on site right there and then! The downside is they are not going to always be on time due the time it takes to do the actual repair for the person before you. Call the smaller company if you can, schedule your call for first thing in the AM if you can, and always call at least 5 companies and go with your gut. If the tech comes out and feels as though he is full of it, chances are good you are right. In my experience Sound is well worth another try!

By far the worst Company! They get zero stars from us! My mother called them two days ago to come…read moreout to look at the dryer because it was making noises. Coincidently the hot water tank went out at the same time so she had them repair that as well. They did replace the part in the hot water tank that day, but had to order a part for the dryer. They promised to come back the next day to finish the dryer. After waiting all day they never showed up. After several phone calls an old lady at their office said they would be out the next day. Well... today the garage is flooded from the hot water heater. They obviously did something wrong there and still haven't showed up for the dryer. Of course my mom is very upset so she called them again this morning and the man on the other end of the phone started insulting her for being upset. She called blind from the yellow pages, which made me look them up on here. Obviously they have a very, very bad reputation. DO NOT HIRE THESE PEOPLE! They are a scam and crooks! They need to go to jail... They come and take peoples money, lie to them, and never come back. Plus they do not know what they are doing and will destroy your appliances...

I'm pleased to be purchasing from a family-owned and operated business. Two men arrived on the day…read moreand time as promised but with a gas oven instead of electric. It was not a problem for us to wait 2 days to get the electric one. I was disappointed only one delivery man came the second time. The size and shape of the two steps into our home made it seem impossible to get it in with one person. My adult son was able to hold it once the mover tipped it so the mover could slide a hand truck under it. With my back issues I would not have been able to help the mover even if he had wanted my help. If two men had come to deliver the oven I would have given Weirs Appliances 5 stars.

Super nice delivery guys. Explained everything to us, very thorough. Next thing I buy I will be…read moregoing there.

The ice maker on our SubZero refrigerator stopped making any ice. First, I ordered an after-market…read morereplacement on Amazon for a DIY fix. No joy. The part didn't come with the correct electrical connection. Next, I reviewed local appliance repair companies on Yelp. UP Appliance Repair had great reviews. I called Alexander and we scheduled a time for him to come to our home in Gig Harbor. He returned the same afternoon with the correct part...and now we have beautiful, sparkling ice! Thank you, Alexander, for a job well done Highly recommend!!

Service was quick and so thorough. Provided us with several ideas to care for the remainder of our…read moreappliances. He was kind and very knowledgeable.

The staff seem polite and friendly during a recent visit. I was shopping for a new washer/dryer set…read moreand learned they won't carry brands like LG or Samsung. This is disappointing because I'd like the option to consider all brands based on their performance. Their refusal to sell certain brands seems to mean they aren't focused on value for the customer. Unfortunately, the brands they carry seem to get average or below ratings for performance. Why would I buy poor performing products?

I am not unfamiliar with purchasing and repairing of appliances as I am the property manager for 10…read morehomes in North Tacoma. I dropped off a dishwasher and paid 60$ for a diagnostic. I was told this is the initial cost to look at the unit and anything additional will be for replacement/repair work. I was called and informed that my unit had been tested and nothing seemed to be a problem and that my unit was ready for pick up. Upon pick up, I was informed that I owed an additional "labor cost". Didn't make any sense to me as I paid for diagnostic, which is all they self-admittedly did, and wasn't sure how they rationalized charging "labor" for something that had no "out of scope"/additional work done to it. I expressed my displeasure with the on-site staff who had no coherent explanation as to why I was paying more than our agreed-upon diagnostic rate. He kept saying that they " spent a lot of time testing" and in my mind that is the sellers burden as they sold their ability to do diagnostic for a certain amount. To me it felt sketchy and felt like a half baked business practice. If they had done any amount of work to the unit, I would have no problem paying for labor. I frankly wouldn't had a problem if they said that diagnostic was $100 from the start. I would've liked to agree on a price for a certain project/assessment and have it cost that same amount when said work was complete. I also want to mention that the on-site staff have almost no knowledge of these machines and their functions. They were really just salesman with the service team in back of house. I personally like to speak with technicians about mechanical issues so I have a better understanding of tasks performed, and common issues. Aka real knowledge. Overall, I did not find my visit to be worthwhile or a good investment and frankly left feeling like I was bamboozled. I am not likely to return and would not recommend anyone else go here for repairs/diagnostic.

The consistent very low rating is warranted with this company. I reached out for an appliance…read moreissue, spoke to whom I *think* was the owner and was told a tech would call me back, which didn't happen. Several days, maybe a week, later I called back and spoke to the owner again. He asked me to text him my address and he'd have a tech local to me call me and come take a look at the issue I was having. Several more days passed with no call, no follow up... nothing. I contacted Mr Cool, who lists Artic Appliance as an authorized servicer of their units and explained the situation and the very low ratings of the business, which they were unaware of. Hopefully they find a better, more reliable company to do business with. This place is an embarrassment to the appliance service and repair industry.

They're the best for Samsung appliances and honestly all appliances. Affordable and always friendly.read more