I wanted to have the non working shutoff valve to our dishwasher replaced. FL Dolan was one of the plumbers I identified through yelp. When I saw that all of Dolan's 8 recommended reviews were 5 star (except for one that complained Dolan wanted to ask her questions about the specifics of her plumbing situation before giving an estimate) I decided to give Mr Dolan a call too. He was polite and very upfront that his work is charged by time, not flat rate, and that we might be financially better off working with someone more local to us. In spite of the fact that he then knew we would be employing a closer plumber, he spent considerable time on the phone looking at the plumbing photos I texted him and explaining the particular issues a plumber would have to resolve in our 1970's plumbing situation. It was obvious he was experienced, knowledgeable, and generous with information. Through my own experience over the years, I have found that when service professionals give flat rates without any questions asked, they are assuming that it will be a standard job. I appreciate when the plumber tries to understand the particular plumbing circumstances with questions and photos BEFORE the estimate, and before appointments are made. Many yelp reviewers of plumbers are surprised and unhappy when they only are told the job will cost more once the plumber arrives, and then the plumber expects to be paid for time spent coming to the house. The impression that Mr Dolan left with me from our single phone conversation is that he is a person of integrity who wants people to understand their particular plumbing situation, what the remedies might be, and then what the cost might be, so they can make educated decisions BEFORE the plumber comes in and expects to get paid for the visit. Solely because of the extra cost that would be incurred by us as a result of the distance, we did not hire Mr Dolan, but we would certainly recommend considering him if your project is closer to his location. read more

Dear Mr. Dolan, Next time a customer calls you during an emergency and is in distress, it's helpful to ask questions the customer can follow. You seemed offended when I asked you about pricing, then you couldn't clarify any information based on your line of questioning. Next, you had the nerve to call me again on your cell phone and follow up with a pedantic text. Thanks for letting me know your questions were free of charge. I have blocked your number. read more

Fred responded quickly to my call and came over to help me figure out what was wrong with my heat, he found the problem with my thermostat immediately and made some recommendations for maintaining and keeping my heating system. Reliable, honest and friendly - recommend. read more

After been dealing with Plumbing Co. for many years as a home owner it can get a bit stressed when you just thinking about it. After many calls to different Plumbing's Co. I was doing a search and found this one. F.L Dolan and on his profile states. " I will answer your call anytime" so I pickup my phone and called, and I couldn't believe I was on the phone with Mr. Dolan. I explain my situation and he offer me every solution to help me even tho he was a week ahead schedule he offer me all the options and time. What I'm trying to say is If you ever need a job done please try F.L Dolan. To me it was a new experience dealing with Plumbing. Very Friendly Honest, excellent service and price. Thank you again for the work you did and putting up with my schedule. THANK YOU! read more

FL Dolan Plumbing and Heating - Company Truck/Name and phone Number. - Plumbing Near Me - Marlborough, Massachusetts

Fred handled two issues on the same day. Very professional, courteous, and full of information in regards to protecting the big investment that is a home. We now have a bathtub that doesn't leak and a drain that does not hold water for the first time since moving into our home. I will call him for future issues. read more

Fred Dolan is a reliable, thorough, honest, detail oriented professional. He communicates better than any other workmen I have ever dealt with, taking the time to explain exactly what needs to be done, when the job will be started and completed and gives updates as he progresses. Fred takes pride in, and responsibility for his work. He took it upon himself to replace an element in my hot water heater that he installed a year ago because he found out from the manufacturer that it might be faulty. Not only all that, but he also actually picks up the phone when you call! I highly recommend. read more

I cannot say enough good things about Fred from FL Dolan Plumbing and Heating. It doesn't get much worse than having a house full of company on Thanksgiving weekend and have a septic backup in my house due to a tree root clogging the main septic pipe into and out of my house. Fred answered the phone, suggested I call the City to remediate the problem and save me the plumbing bill. The City came and said they would not fix it since they had done so at my home 4 years ago! (Seriously!?). So I called Fred back. He was at my house within the hour, fixed the problem and gave me some advice on how to avoid the problem in the future. His work was great, his price fair and his manner very professional. I couldn't ask for more! Jackie read more

Be careful with this guy. I believe he is an excellent plumber. My experience with him lasted about 3 minutes. I had a leaking original zone and shut off valve on a pretty old boiler. I am fully aware that I may over time, have to replace all of the valves. However, I just spent a lot of money on car and other repairs recently, so was happy to do a piece-meal job for now. I was also not asking him to repair someone else's bad work. I had 4 valves, one was leaking. He wasn't interested in doing the job. When I told him I only wanted to replace only the leaking components, he went into an expletive filled tirade calling me an F'ing idiot. This is within 2 minutes. The last minute was spent with me telling him to get the f*** out of my house while he continued to rant. Afterwards, I texted him that I was unhappy with his behavior and was going to express this in a review. See his text response below. By the way I didn't bully him as he claims. I have never had an experience like this in my 52 years. I still have no idea what he is talking about regarding the inspectors enlightenment. I guess I am just stupid. Oh, and I'm going to die. Also, he didn't seem to notice the 7 cords of firewood, which I use to mainly heat the house. He was ranting so bad I couldn't get a word in to explain anything. From FL Dolan: I will refute it completely because you are uninformed and an uneducated consumer either that or you're just a bully that a service provider will do you're your bidding with no concerns for a job done correctly. I have an A+ rating by not succumbing to bullying and being told how to do my job. You apparently dictate to service providers what will be done with no care or concern for the professional who is trying to Enlighten you too the Simplicity of replacing it all instead of putting bandages on and worse yet and I lost my patience completely seeing that you don't have the understanding that someone should have given you about the permits and inspections and due diligence that should be provided by anyone and I find it incomprehensible that no one has enlightened you to the Woodshop in your basement being sucked into your heating and hot water equipment! I've informed the local inspector hopefully he can Enlighten you. Carbon monoxide kills and no one has informed you I would rather be known as the bad guy but you'll be alive because I won't be told how my business should be done. Thank you for your consideration best wishes I hope you live long enough to enjoy that heat that is not used? Little adamant about the subject of life and death being a widower of just 3 years now. I hope that after the fact you'll go back and correct your knee-jerk reaction to my unwillingness to be coerced into doing service that could potentially kill your family. I won't put my blinders on more than that leak you probably want to have your boiler cleaned of all the wood dust which I will not offer you now thank you and again best wishes. Sent from my iPhone read more

Called FL Dolan to install a dish washer and gas range. He handled everything perfectly and the charge is very reasonable. The upfront quote is accurate too. He is truly an expert. I now have new appliances to cook and wash dishes. Thanks again for your work! read more

My boiler stopped working around 7pm New Years Day. The temperature in the house was dropping fast since it was below 10 degrees outside. I called several companies and got recorded messages. I called F L Dolan Plumbing and Heating around 9 pm and phone was answered by a real person. He pretty much diagnosed the problem over the phone. Even though he had just finished up a long day and was at home, he came to my house within the hour and quickly fixed the problem. My family greatly appreciated his willingness to come back out on a cold night to ensure we would be warm. read more

Had another plumbing company at my house to which I had to pay 75.00 for an estimate - which would be deducted for their service - needed a shut off valve replace - was quoted 810.00 - 1310.00 depending on the warranty - thought that was outrageous for an hours job tops. Called F L Dolan - call was answered by the owner - totally up front with labor costs - parts etc. - gave me a worse case scenario without seeing the job - it was less than 1/2 of the other company - ended up costing 1/3 - totally recommend F L Dolan. read more

Being a new homeowner with emergent plumbing issues, I called FL Dolan. ​Within the hour, he was working on the issues at hand. First of all, he recommended that I email pics of the plumbing problems where he was able to better determine the resolution without incurring any additional charges on my end. In doing so, he arrived with the parts and tools needed to fix the problems quickly and efficiently. I highly recommend FL Dolan plumbing! read more