It is a shame that this is the only Bandai store in the area because the employees are extremely…read morerude and dismissive. I've went here multiple times and each time one or more of the employees have been rude towards me and have made snarky remarks. If your life sucks figure it out instead of taking it out on customers. I've said this before and I'll say it again, don't work customer service if you cannot be nice towards others! Other than that, the store has a good selection of merchandise. Such a shame the experience is ruined by rude people.

Short review since we only come here for the gashapon machines…read more I really like coming here. Get some anime gashapon, but it's hard to get some of the ones you like since they're out of stock. I really wish they would stock up more on the popular items. Things are getting a little pricey. $15 for five tokens, and most gashapon are two or three tokens. A lot of the gashapon are anime, sanrio, animals, even food. The last time we were there, they even had little Nikes! The only downside is that it gets pretty warm in there. Especially when the place is packed, it gets really hot. Hopefully they'll think about adding air conditioning or at least fans soon.

Smaller quantity of vintage games but good prices compared to other places near by. Kinda…read morecomparable to game stop imo but more older games to select from. Would come back for sure. They also sell pokemon cards and that seemed to be one of the popular items in the shop! Not my thing but the shop was busy with people looking through the folders.

I totally love this store. This is a store that has an SNK arcade cabinet, retro gaming, modern…read moregames, sports trading cards, anime stuff, and TCG cards. I came here to get some video games earlier today. Everyone was pretty cool. A staff member checked to see if there was a particular video game I was looking for, but it wasn't available. At some point, I did play some KOF 98 on the cabinet which felt great with classic configurations!

This is one of the best hidden gems in the Bay Area for a board game afternoon. The collection is…read moremassive, with every genre and skill level covered, and the upkeep is genuinely impressive: every single card is individually sleeved in plastic, so the games always feel brand new. The space is spotless, well-organized, and the staff make you feel instantly welcome. They've also got snacks and drinks on hand, so there's zero reason to leave once you've settled in. Needless to mention, unlike almost any other board game cafe in the Bay Area, they don't charge you just to sit and play. On top of that, they have a huge collection of comic books, board games, and comics-related items and artifacts available to purchase, so it's easy to walk out with more than you came in for. I love this place so much that it's always hard for me to leave. They close at 7 PM on weekends, and every single week, I find myself wishing I had just a little more time before heading out. If you want a calm, genuinely fun way to spend an afternoon, this is the spot in the entire Bay Area.

The energy here is IMMACULATE. Wonderful staff -- friendly, ridiculously knowledgeable, inclusive,…read moreand accommodating. Inventory is really thoughtful, they have a fantastic selection of anything a nerdy heart could desire. Definitely recommend. My fiance also comes here for MtG events, and he has nothing but glowing things to say about this place.

Went with my husband and friends! The staff was super helpful, especially Will! He helped us with…read moreeverything we needed and was so nice! Great selection, super great customer service and an awesome place to build, work, and play around with them!

Yes, I'd change that part so it's clear they did have Monster Jam RC trucks, just not Sparkle Smash…read morespecifically: This was my first time coming here, but my husband has been here before. He wanted to stop by to check out the RC cars and boats, and even he was surprised by how much the store had changed since the last time he visited! There was honestly so much to look at. They have a HUGE variety of RC stuff--cars, trucks, boats, planes, parts, accessories, different bodies, and so much more. They even work on and repair RC cars there, which is really convenient. For me, the coolest part was the indoor RC track! Since this was my first time here, I was honestly amazed watching everyone race their little RC cars around the track . I didn't realize how big of a hobby this was, so it was actually really fun to watch. They also have an entire rock-crawling room with rocks, bridges, ramps, and different obstacles for the RC trucks, which was really cool to see. The guy working there was also really nice. He greeted us when we came in and answered all of my husband's questions. He was friendly and took the time to talk to us without making us feel rushed. They also had several Monster Jam RC trucks, which immediately caught my attention . I specifically asked about the Sparkle Smash truck. They didn't have that particular one, but he said they might get it later on. He also told us to come back because they're having a Monster Jam event soon, and now I'm actually interested in coming back for it! My husband already knew about this place, but as a first-time visitor, I was really impressed. Even though RC cars aren't really my hobby, I still had a good time looking around and watching everyone race. Between the huge selection, indoor track, rock-crawling area, repair services, and friendly customer service, we'll definitely be back!

The wife and I were walking around Japan town on Saturday and I poked my head into one of the…read morestores there looking for a new Gundam kit but there was only one. I asked the owner and he mentioned Tatsu hobby as it wasn't far away. First off, this place is kind of hard to find as it is in a completely nondescript industrial complex and far back from the street. There is no way you would just be driving around and come across this place, you have to be searching for it. Also the layout of the store is weird. You first enter into a small room with a couple of display cases, (nothing you can buy I think), with a small desk and a cash register to the right. There was a small man sitting there having a conversation with a person so I wasn't quite sure what to do. My first thought was, "This is it?" But then I noticed there is another room through a open door in the back, so I proceeded through. This is where the kits actually are. The main room is pretty cramped with a few shelves of kits and a table that 3 people were sitting eating at and having nerdy discussions. I wanted to ask a question but I wasn't sure if they worked there or not. I didn't really see that there was really any sort of organization to the store other than the Gundams pretty much seem to be along the rear of the room and other types of kits are near the front. My biggest gripe is that none of the boxes have a price sticker on them. You have to ask the guy up front. Lame. And the couple of kits I asked about were priced higher than other places I normally buy from like Newtype. I'll just stick with Newtype in Union City from now on. Unfortunately they are only open M-F but they do ship and I usually get my orders in a day or two. I wouldn't bother going to Tatsu again.

Great place for hobby. Cozy but very packed and easy to find items, they have large range of…read moreselection. Prices are comparable to online

Haven't been to this store since its location on Old Oakland Road. I really liked the Old Oakland…read moreRd location because it had tons of selection. Fast forward 25+ years later, and I'm now shopping for my son's RC car. Not as much as the old location, but customer service was good. Needed hex wheel adapters for my son's toy grade RC and the guy was able to get me a set that we took apart from the shop RC since they didn't have any brand new adapters in stock. Might have to take a trip to the other hobby shop that's close to this one to compare selection. . But overall, this shop wasn't too bad.

We often get our RC's repaired here the prices vary but they get it done. It's a nice visit from…read morewhere I live so Willow Glen can be a uber mini road trip on a nice day! Customer service is good and they understand their customers well!

Good selection of kits with decent pricing. Not a huge fan of their $9.95 shipping charge but since…read moreI am in the Bay Area, I receive my orders within a couple of days as they usually ship the day after I order. Good help on the phone when I have questions. I once placed orders with Newtype and USA Gundam store on the same day and I received my order from Newtype before USA had even shipped.

Newtype has a great selection of kits and building supplies! One thing to note about this business…read moreis that even thought they have their warehouse address listed here, they are not a walk-in business. The way it works is, you visit their website first and place an order there. You can choose whether to have your order delivered or pick it up yourself from their warehouse. I buy from them often. If you place an order for pickup early enough in the day, they may have it ready on the same day. Otherwise it'll be ready by the next day except for they don't do pick ups on weekends. So if you order Friday afternoon then you'll most likely have to wait until the following Monday. I live fairly close to their new location so I can avoid the delivery fee and just go pick it up myself. They also almost always have items on sale, I would definitely recommend checking them out!

Consistently good service and an excellent play space. I would say it has been the most stable of…read moregame stores I have encountered in my many years of visiting them. Staff is known and helpful.

Love coming to this store they have great service and good prices, huge selection of board games…read moreand cards! Always support local stores.

For the past week and a half I've been trying to find either a good used or a new pick guard for my…read moreguitar. After buying from two different suppliers and nothing fit or was even workable I just decided to have one made. I brought in the piece that came on my guitar. The guy looked at it and said he could have it ready in a half hour. I selected the thickness and finish, paid them and went out to my car to disappear on the internet for a while. When I came in they said it was ready. I brought it home and it fits perfectly. I don't know why I didn't do this first.

Efficient and easy to deal with. Has a variety of materials that are otherwise difficult to find…read more Good amount of choices in sizes and colors.

Always happy to go here for events. Great staff who are happy to help you. Clean, organized shop…read moreand seating. I always purchase my sleeves here since they have the best prices and biggest selection. Staff communicates with my card game and asks questions to ensure smooth events that fit what our community needs.

Came in to pick up some hobbit play boosters. They were very helpful and they have a nice space for…read moreplaying and it smelt nice!