Not only was this place understaffed and busy, the girl Ramnia behind the counter was doing an AMAZING job. From memorizing my whole order after I had to upsize them as well as providing a no worries remark made my experience upmost amazing. She had a friendly attitude & have the place a relaxed atmosphere. She also was easy to ask about the hot sauce that needed replacing. A man after me walked in and she basically told him what he orders. That is true customer service when they remember your order and remember you cup of water. She gave this place an ultimate experience. You don't walk into places like this everyday where they inspire you to write a yelp review after already being in a hurry! read more

Idiots!!!! The girl who who took my order didn't seem very friendly. People who work the back apparently can't read! Took my order wrong then gave what I ordered but not the way I wanted it! By the time I got home and noticed, I didn't want to go back! read more

Flame Broiler - I didn't get my celeb veggie bowl or brown rice. Same with my husband. I guess thy can't read or take an order correctly! - New American Near Me - Jurupa Valley, California

Fast service, clean and best of all my bowl was filled with fresh grilled chicken, perfectly steamed veggies and rice. Perfect light dinner. read more

Flame Broiler - New American Near Me - Jurupa Valley, California

Staffing: what I assume are the owners, are here round the clock. They are constantly keeping a hawkeye on employees to see what they are doing and make sure they don't mess up. Can't really see employees liking to work in said environment(they seem stressed.) and makes it uncomfortable for customers. Food: food was great EXCEPT the red meat. Very chewy. read more

I had dinner here tonight (12/14/13) and I ordered the chicken veggie bowl with white meat and an extra order of white meat. The total was $10.xx. The wait was pretty long....that was fine though. While I was in there another customer complained that the soda was flat (I'm not sure, I didn't get a drink). This place JUST opened so it's really clean and the employees are friendly but I think the employees need more training in how to cook. The chicken was a little undercooked and the rice was very mushy. It had a good flavor so I will try it again but I might wait until they gain a little more experience. read more

Flame Broiler - New American Near Me - Jurupa Valley, California

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The amazing worker working today at 2:30. Thank you for your amazing service. You were a nice breath of fresh air. Made my experience 1000x better. Thank you read more

A friend of mine is a regular customer here, tonight we decided to come for a quick bite to eat. We arrived at 8:25pm and as we were starting to order we were informed that they would be closing in 30 mins. Never have I ever felt more rushed and pressured to order and eat fast . My friend has always praised about this place for their good customer service and even he agreed it was not that good. As I was eating I found a hair at the bottom of my plate. When brought to the cooks attention he apologized and offered to exchange it for something else but after finding that killed my appetite for anything else from here. My friend and I will not be coming back. 05/15/16 read more

Second time here first time was great second on so much they gave you a bowl half full but change your regular price so wrong will not return to this location! And my son found a hair in his bowl ! read more

Flame Broiler - Half chicken and half veg bowl look how much is missing really! - New American Near Me - Jurupa Valley, California

I come to this location at least once a week sometimes twice and my diet has recently changed where I don't eat any carbs or veggies. So I ordered four sides ( 2 chicken and 2 steak) and asked if they can just throw it in a bowl. Cashier tells me yes no problem and then 3 minutes later walks out and tells me my manager said we can do it this time but next time we'll charge you. First of all. Completely unprofessional to come up to me about some crap charge after the transaction was already done...super petty..second ..those bowls cost this company how much? 10 cents each IF that. Had I walked in and asked for a free bowl I would understand. At that point I told them I don't want any favors give it to me how it comes so I can go. Absolute last time I come to this petty location. Avoid this place. read more

So I decided to stop for lunch and try the Tofu bowl. And let me tell you how BOMB is was. Soooo good I Recently stopped eating meat and this is my second time trying Tofu, the first time from a similar place it's was ok, BUT THIS WAS GREAT!!! my server was Raabia and she was super sweet and friendly. I'm so happy I tried it. Thanks guys read more

Love this location ! Always clean and the girls are super friendly and know your order by heart ! I drive from riverside after work to eat lunch here it's worth the wait read more

By far the best flame broiler location in 20 mile radius. The best location is located in duerte but this one is closer. Browls range between $6 to $6.60. They currently have a bowl+drink deal for $6.50. Everything is fresh, meat tender, the works bowl is really good. No skimping unlike other locations, less crowded so you get your food quicker. Highly reccommed, albertos across the way is also one of the best locations. These places are newer. read more

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I'm glad to find out a flame broiler in this area! The staff is welcoming and the space is super clean. The food tastes well delicious. My wife got the beef bowls and I had the Angus rib plateare. They are makeing us full enough. The prices are affordable and reasonable. read more

10/10 best rice & chicken spot I've had. Super clean, great price, very quick, and amazing taste!

Had a bad experience here. Walked in the place at 6:42pm and ask for white meat for my meal and was told it takes to long to warm up the grills because they close at 7pm so I couldn't have white meat cooked for my meal. I agreed to taking dark meat with my meal so I handed a $50 to pay for my food and was told $20 is the largest they can accept per Management Ruby. read more

I've been eating here for quite sometime now and last night I was grossed out with the girl handling my food. When I walked up to the counter she had a fork in her mouth. She held it in her hand while she took my order! I thought maybe she's in the process of throwing it away, nope! I came out of the bathroom and she must had taken at least four more orders and still had this fork in her hand. When she handed me my food, she still had the fork in her hand hovering over my chicken bowl! That's a food safety hazard. The saliva from a persons mouth near freshly cooked food is not acceptable! read more

Have come here twice in the last week BEFORE they closed at 9 and was told they were not serving anymore. Was told kitchen closes at 8:45 just so the employees could leave right at 9. read more

I'm pretty sure I've been to a Flame Broiler before, years ago. Rabia, who was very sweet helped me and I got the mini bowl with chicken over veggies. The food came out very quickly, literally within a minute or ordering. It's a nice size, I wouldn't think it was a mini and I couldn't finish it at all. Good value for what you get and I'll be back! read more

Staff was very friendly. Food outstanding. My first time here and not my last. loved that menu was simple choices. Completely satisfied.

So I called my order in so that I wouldn't have to wait. I get to the flamebroiler to find out my bowl isn't prepared the way I requested. Instead of remaking my order before they help 5 people after me. They make me WAIT 10 minutes. Talk about customer service. Never did they offer to compensate me. I don't even care about the money or getting anything free. But it would have been nice of them to offer. Oh by the way the lasy in the back cooking told the cashier I didn't tell him & that's y my order was wrong. 1st of all I know I told him. 2nd if he wasn't rushing me off the phone, my order wouls have been right. Don't know if I'll be visiting this location again. Service was TERRIBLE! read more

My friends had been telling me that I needed to try this place. Finally did, not impressed. Had the combo bowl. Plenty of the beef, only 4 pieces of chicken. The kicker was that they skimped on the rice! Ran out of rice before I ran out of protein. Rice is cheap and filling! Veggies were minimal and just OK. I saw a lady in the back that looked Middle Eastern. She may have been the owner and was filling out minimal portions. Disappointing. I will not go back. Will hit a Beef bowl before I come back here. read more

Andrew has the worst customer service looks miserable and doesn't know how to even greet or thank a customer

We love the Flame Broiler chicken bowls every where else, but here! Been to this particular location a handful of times this year, mostly for to-go orders. Each and every time we've found the chicken to be overcooked, stale and/or burnt, albeit grudgingly editable. I think we'll be going to other local locations for tasty chicken bowls in the future. read more

Always nice people, I eat here a few days a week. But like most walk in and take out places you have to watch out for going between after lunch time and before dinner rush. The problem is the chicken sits to long and gets hard and dry. The vegetables and rice are always good. I understand they need to keep chicken ready to go when someone walks in but today my wife pick up a bowl for me and didn't know to check for fresh chicken. If you ask for fresh chicken during the off time they will make it for you. I like this place and will continue to go here I just wanted them to know it can be frustrating to eat dry meat. read more

Food is always fresh. Great service. And staff there is very nice. The know exactly what I want already I go there so much.

Uhm, no ready chicken half an hour before close? No warning until after I've paid that I'll need to wait 10 minutes for my food? Mopping around customers before close? Cleaning drink machines with hot water before close... They were essentially closing up shop hoping no one would show up so they could lock up and run the minute they closed. Ever heard of treat your last customer as well as your first? Guess not. I'll just go elsewhere in the future, 5 star little Buddha Thai kitchen is in the same parking lot, better food better service, and actually worth the wait... I hope the chicken they rushed out to me is fully cooked... read more

Honestly the worst effing location ever. This place is so unorganized and rude asf. First, I called at 830 to place a pick up order and they didn't pick up, when I got there I told the girl up front that I had called numerous times and she said that they didn't pick up calls after 8:45pm...but it wasn't even 845 when I came in. Secondly, I asked the lady if I could give her cash and the rest in card as I was a little short, initially she said yes than said she couldn't do it. So ridiculous figure it out. Also I asked for veggies on my bowl I got maybe 2 broccolis and 1 carrot. This place sucks and I'm not giving them my business again read more

This place sucks they take forever even though there's hardly any clients now it makes sense why hardly people come here. When I first got here They messed up on another person's order. They took forever to get my order out and still gave me the wrong order when I asked the lady what was going on she gave me an attitude I told her I would never come here and she responded "we will survive" I'll never come to flame broiler again from now on I'll be visiting waba. read more

After a long day I wanted to get something different for a late dinner, when we came across Flame Brioler... we had the chicken bowls 1 with veggies the other without, also a mini bowl for my little guy. He ate everything, as a mom I love to see my kids eat. The chicken was cooked perfect. We loved it but will get it to-go next time. Reason for 4 stars- an employee began picking up chairs, (It was about 8:30 the sign said they closed till 9:00) there was a couple walking the facility, I'm assuming they were the owners and they told the employee to immediately put the chairs down, It felt a bit uncomfortable and the noise startled my 2 year old. read more

Foods good but they skimp you out on the portion i been to other flame boilers am and they pack your bowl. The owners here are too damn cheap read more

Every time I order my bowl without cabbage there's cabbage in the bowel. Every time I order my bowl with broccoli and carrots only it's missing either the carrots or the broccoli. Can the girls work on reading the orders correctly please? Thanks. read more

Been coming to this location for a few years. Wanted to acknowledge the efforts of the girl behind the counter who typically takes the orders and maintains the cleanliness of the restaurant. Every time I visit this location, the place is spotless and very clean. She has always been polite and very accurate with my order. Knocked off a star due to proportion size being on the small side, which I assume is dictated by the franchise not the individual location. There have been a few times the chicken has been over cooked. Overall, I'm satisfied with this location. Very fast service. read more

Super friendly service. Family owned and you can tell they care about their customers. The food is delicious and consistent.

Worst service ever. Arrived there at 8:40 (they close at 9:00). Was told I had to get my order packaged to go as they were closing... Hmmm really!? NOT!!! how RUDE I still had plenty of time to eat. When I worked in this industry we took customers orders up until 9 and still let them eat in. I thought to myself boy I'm going to let this owner know how her employees treat their customers. Oh but wait the owner was there and she was RUDE and she STARED US DOWN as we ate and pretty much pushed us out the door when we were leaving. Surely WILL NOT eat here ever. RUDE RUDE RUDE!! read more

The customer service here is terrible. Me and a friend went there one night after going to the gym and the lady that was working behind the counter was being totally rude. I was getting my sauces and she obviously saw and kept shouting the number 3 times when I responded yes I'm getting r sauces she rolled her eyes at me. Not very good customer service at all. Sometimes I'll go in there and they will all be sitting on there phones At a table. I didn't know that their job was that boring for them. Other than that the food is always tasty. read more

I had visited this restaurant once before but wasn't that impressed compared to some of the other Flame Broiler locations. Unable to get to my favorite location before they closed, we decided to try this location one more time. We arrived 1 minute before closing time when their chairs were already put up and they had cleaned most of the store. I opened the door expecting to be turned away, and instead was welcomed warmly and told they would be more than happy to take our order. Wonderful customer service! It has completely changed my mind about this location, and I will return again soon. read more

Call ahead and pick up! So convenient and we love that magic sauce. Food is always fresh. I saw posts about being skimped on food and I have never experienced that here. I would say something if I had half a bowl. Take their business card and on the back get the boxes stamped for a free bowl. read more

My 3 year old found bones in her chicken bowl. When we approached the manager about it, she was rude. She basically shrugged her shoulders and said she had no control over it.... That we should check the meat prior to eating! We won't be eating at this location again! read more

If you smell burned chicken - walk back out the door! That's what my daughter and I should have done. I smelled it, but I just knew a restaurant would NEVER sell burnt chicken. Alas, this Flame Broiler did. We ordered two chicken bowls. Normally, you wait a couple of minutes for the food to be cooked - Not this time. By the time I turned around and filled up 4 small containers with the sauce, they announced our order was ready. I remember thinking. Wow, we've never gotten our food this fast. Please note: This was only our second time at this facility. Most times we go to McKinley. Which by the way, has excellent service, better quality meat, and it always taste great. We only live down the street from this Flame Broiler in Jurupa, so we thought we'd go there. We got home and proceeded to eat our food. It was horrible and the chicken tasted burned. Horrible... After trying a couple of bites, we decided to go BACK to the restaurant and tell them and get our money back. When we went the first time, they had no customers. When we went back, the 2nd time, they were crowded. An older gentleman immediately saw us with the bag and he walked from the back. You can tell he has seen "UNHAPPY CUSTOMERS" BEFORE. I also saw the cashier look toward us with a frightened face. He KNEW he sold us old, burned chicken. My daughter tried to tell this older gentleman the food was burned and tasted horrible. His response "why did you come back here?" Seriously? We have ONLY been at this place twice and by the way NEVER again. Then I spoke up and said the chicken is burned. My daughter is a grown woman so it wasn't because she was a teenager. People were starting to look and I told her let's just go and complain. I want everyone to know BEWARE if you buy their food and they did not cook it right, they burned it, it's old chicken or if you do not like it. There is NO customer service at this Flame Broiler. I have also sent a complaint to Flame Broiler. I have never felt so humiliated. This place only cares about making a dollar. If they would sell old burnt chicken. Then there is no telling what else they would do. Drop chicken on the floor and pick it up? This was on a Saturday at approx. 4:15 p.m. read more

The portions are not filled enough and the management is terrible. I just complained and corporate allegedly wrote them up for over filling the bowls. That is a bowl faced lie. She gave us half an order and told us we can take our business elsewhere. I was nice. I hope they fire her. Please fire her! They are condescending and rude. I hate it here. Never to return. read more