1. Customer service is lacking, seriously lacking any character and common sense. No salutation whatsoever, very monotonous and seemed irritated. I ordered the family deal that included 4 drinks. Was not even offered a drink try. Seemed irritated that I asked for a drink tray. 2. Food is horrible, they emphasize the "flame" by serving you charred pieces of protein. When asked if we could get a replacement, they said that all the meat would come charred because of the open flame. I've cooked over an open flame numerous and my food was charred just a handful of times. The burned pieces of chicken were covered by their "magic sauce" they drizzled on top to hide /mask it. Save your time and money, there are other establishments within 5 mins that take pride in their food/product read more

I went to this place and right as I got to the door they were closing but the owner was kind enough to let me in, he made me a delicious chicken bowl even though he had to stay after hours and the girl at the counter was a peach! very friendly! read more

The guy in the register was having a bad day or something but he started talking to the customers like they weren't worth his time.

Terrible Customer Service. The cashier was obviously inconvenienced by me walking in, as she stopped her conversation with her friend (also an employee) and loudly asked what I wanted in an irritated tone when I was barely in the door. No "hello", no "thank you". These employees need to go through a Customer Service 101 class.... I'll take my business elsewhere. Chicken bowl restaurants are a dime a dozen... read more

I work nearby so I come here often, I come on my lunch break and sometimes come after work and pick up dinner for me and my kids. We love the food! They get my order right every time. I get the broccoli well done and my kids eat it all. They do give you a lot of rice which I feel is normal anywhere you get a chicken bowl, Plus I love the rice. I think they give a fair amount of chicken. I've been to other Flame Broilers and they weigh the chicken and I get less. read more

This place is good but today they gave me very small amounts of broccoli and protein. I don't think they're weighing everything out I usually get more I posted a picture read more

Flame Broiler - Asian Fusion Near Me - San Dimas, California

I went to this location. And I had a big order in my receipt I found that they charge you if you don't want rice in your bowl. They never told me this when I was ordering. I don't understand why charge for not getting rice wth? read more

They hired a lot of new help! Great customer service and food was cooked perfectly. New girl Jacquie was very pleasant.

The food is average at best. It's nothing to rave home about, but it IS fast and convenient if you're in a rush. This place is usually empty and there is almost never a line. The staff always look like they're background actors from Shaun of the Dead. Just standing there lifelessly, confirming your order with a mumble, then running through the motions. Must be a rough time working at Flame Broiler. Personally, I think that this place is expensive for what you get. A bowl of rice and some chicken / veggies for nearly $7? There are plenty of other places that do bowls for cheaper and much better. Maybe a further drive, but it's just a much better experience. I'd actually like to give this place a 3.5 for the speed, but bumping it down to a 3 since it's not a 4 star quality place. read more

Wow I wanted to order a big lunch for the office Christmas party from flame broiler and pay with our company American Express card and the worker said no we can't help you as we don't take American Express! Wow just wow, what kind of business are they running here! They really don't want new customers , at least Waba Grill takes our card and now they are opening in San Dimas up to the street.. flame broiler corporate should really talk to this owner as he needs to better this stores service! read more

Flame Broiler - Asian Fusion Near Me - San Dimas, California

Went to this location because it's close to my work. Wanted to use my points for a free drink. When the girl at the front told me my total it seemed a little high so I inquired as to whether I was being charged for the drink. She became very rude and told me that my order and total were fine. I have her my card and she proceeded to start talking to the next person ordering behind me. When I got my receipt I realized that I had been charged for the drink. After the line died down I asked her to refund my money for the drink because I had used my points (points were deducted from my phone). She angrily shoved the money into my hand. Extremely rude service from this individual in particular. Looks like I will coming here less. read more

This was one of my worst experiences at flame broiler. I figured I'd give it a shot today over my normal wabba grill choice. The restaurant is very outdated , dirty tables and moderately clean floors. I'm most dissatisfied by the cashiers attitude. I was treated like I was doing something wrong by choosing this place for lunch. The tea hasn't been changed, the first sip you can tell. Icing on the cake was the cook scratching his stomach and proceeding to process my food. As a restaurant there are basic standards and this one fails on almost all aspects. I will definitely not be returning as a customer and would like to warn all who are considering this establishment for lunch to please just choose wabba grill down the street next to Costco. Much cleaner, better food, friendlier staff. I just don't think that flame broiler has proper management in their restaurants. A real shame. read more

You get one star because no matter how delicious your food is, no one can enjoy it with the air conditioner off. I was wiping sweat the whole time in there. Obviously the owner is cheap and doesn't care about the comfort of his/her customers. Sorry, but the fan on the floor is not sufficient. read more

The food is not the same as other flame broilers. The beef tastes really old and rubbery. The rice and veggies are always barely warm or just plain cold. It is a convenient location for me so I went there plenty of times to confirm that this place is awful. There is never anyone when I go in there and I know why. The place is pretty dirty. The tables are disgusting, they are extremely sticky and there is always food on them. The workers there could care less for their job. All they do is stand around and talk not paying any attention to the customers or the food. The last time I went the girl was eating on the preparation area talking to the cook. Sticking her fingers in her mouth and everything. She obviously did not care that I was able to see her. I simply got my food and dumped it in the trash. Never going back the sanitary conditions are terrible. About a week later when I went to subway I noticed an extermination truck outside flame broiler. I am not surprised if they have nasty bugs crawling inside that place. read more

I was THAT cuztomer who showed up with less than 10mins before closing- In my defense, I didnt know until I walked in and saw that the employee was cleaning up for closing. I must have asked her (employee) three times that If it is to late and that it would be to much to cook up two bowls that I have no problem leaving because I had no idea how close it was til closing. All three times she told me it wasnt an issue at all and it isnt a problem to cook up two bowls. The reason I am writing this is because I know that after working all day and being so close to closing and cleaning everything up to have someone come in, it just sets everything back. I just wanted to say Thank You to the employee (woman) for being so friendly about it. The two Beef Bowls I bought were awesome too. Even the owner came from behind the counter to offer me help when I was trying to pack up ALL my sauces too!! We def come back! Thank you read more

FINALLY a location closer to me. The staff was friendly, the place was clean, and I will definitely be back. I asked for a frequent broiler card, but apparently that is an independent store deal. They did offer a rewards card and I did get that........since I will be back. read more

See all

This was my first time eating at the San Dimas location. I ordered white chicken vege with no rice. I was so happy with the job they did. The chicken was clean, cut in large chunks. They were very generous with both the chicken and veges, not just piling in the cabbage for filler. Great job San Dimas Flame Broiler ! I not only recommend this location, I will take the Lone Hill exit more often to come here. read more

DO NOT EAT HERE!!! OMFG this was terrible- the meat was super dry and skimpy- the onions were tasteless and the rice was sticky as in not cooked correctly man what a waste of my hard earned cash- the service was unfriendly- I am sorry these people have to work there, but they should not be so testy towards the patrons- read more

This is the best Flame Broiler around. The food is made fresh while you wait, not like many that have gone to cafeteria style premade food where they assemble it after you place the order. They serve fresh and delicious food. The owner is there making the food and running his restaurant. read more

I preordered and paid $9 and change for two sides of chicken. After leaving and returning back to work I opened up both containers and one of them was only 1/4 full! read more

Its a chain restaurant, the food is alright. I hadn't been to a Flame Broiler for about a year The service was typical of a Fast Food place, the food was alright. I had stopped coming mostly because the chicken was always very dry and tasteless. (and I prefer Waba Grill because of the Salmon) I came in during my break and had a chicken veggie bowl. It was good, the chicken was juicy and had a good flavor, the only thing i didn't like is that the "veggie" portion of my food was made up of two pieces of broccoli and the rest was cabbage. The place was nice and clean, but they had ran out of the Teriyaki sauce, and didn't have the variety of hot sauce that they have in other places. It was alright, but really I would only come here if i forgot to pack my lunch for work... read more

I would say Flame Broiler is average at most, and this particular location does not meet the standards. I always get a chicken veggie bowl with white meat, brown rice, and green onion which comes out to a little over $8.00. Pretty pricey for a fast food joint, and this is without a drink. The white meat request will require waiting an extra 4-5 minutes or so but it is really worth it. Now for the bad. This location just seems so dirty.. it feels like one of those video games where they mock a fast food joint with a bunch of typical stereotypes and this place feels just like one! The employees are not interested at all in working there. However, the chefs in the back are great! In addition, one of the doors doesn't work and there's a paper sign saying to use other door. It just doesn't feel healthy to me.. I would skip out on this one and try a different location. read more

Pet peeve is when places close earlier than their posted hours. Super unprofessional. I showed up before closing time posted on door yet they had just locked their doors. I don't think its that hard to just be reliable and stick with the hours you say you will be open. If you don't want to do that then change the hours you have posted. Lost out on my families business. read more

I try not to pig out every lunch, what with getting older every year and my metabolism starting to slow down, so It's nice to find a fast food place that you don't feel like you just downed a gallon of grease and can hardly move. The Flame Broiler fits that perfectly for when I'm on the go. For the most part, their menu is pretty basic; you can get two different sized bowls with rice and a combination of chicken, beef, or vegetables, or you can get a plate with more of the same. I stick with the bowl and go with brown rice, keeping the calorie count to around 600 and completely filling me up for the rest of the day. Unless I'm making lunch at home, it's pretty hard to get a decent, filling meal like that at say, McDonald's or any other quick stops. Plus, I don't hate myself for eating it afterwards. That's good enough for me. read more

Food is really good .. But desperately needs some cabbage . coleslaw or salad on the menu .. Steamed veggies Boring !!!! Where's the freshness?? Pretty bad they only have little kid size forks also .. read more

Would give one star but the food here is good. The customer service on the other hand isn't the best. Cashier walks up to take my order and just stared at me. No greeting, very awkward. This is not the first time this youngster has acted like this. He acts like this with other patrons as well. I can see now why this establishment has very low ratings. Guess I'll go to waba grill. read more

Went in to get a bowl for my daughter and me. I place my order, pay, and get my change. Before I can put my change in my pocket, I look up to see one of the cooks pull the front of his shirt up to wipe the swear off his face, exposing his hairy belly over the food. Then after wiping his sweat, he goes back to handling food without washing his hands. I immediately asked for my money back and left. This is the second time I've witnessed unsanitary actions in a Flame Broiler restaurant. These Flame Broilers in the area need to get their acts together. read more

My kid loves this place! We come here for their rib plate and we were glad that they opened one in San Dimas! If only their customer service in this branch would improve. Maybe it's just this one time but the person who served us today, 8/25 at 5:43 pm, named Ally (server named on the receipt) didn't seem too happy seeing customers, like us. She looked like she hated being in this place. I know it's hard work, and all, but being in a service-oriented business, you should always welcome your customers like you appreciate their business. We chose a table that's closest to the corner, but it wasn't clean at all, with food grease all over it. I approached the server and asked if there's a wipe I can use to wipe off the table. She was kind enough to do this for me, but got a very dirty, grease-soaked towel and just sprayed it with their multipurpose cleaner. She hurried to do this without really cleaning the table and I had to wipe it off with a napkin so we don't get grossed out while eating. The whole time we were eating, there were flies. If cleanliness and good customer service aren't present, any business will fail especially in the food business. Please retrain your staff. I don't think a manager was present so I bet you'd appreciate this review. Oh and I found out why there were flies inside. They have to keep the doors open. I'm not sure why. read more

Flame Broiler - Open door means invitation for flies to come in a restaurant. - Asian Fusion Near Me - San Dimas, California

I'm a simple woman. If you had avocado I'd be extremely happy. I like how when I substitute the rice for veggies in my bowl , it's not just a bunch of watery cabbage, it's actually steamed broccoli, carrots and cabbage. read more

Food is okay, come here weekly but recently they hired a cashier whom is very annoying when she talked. Very loud and not friendly at all. She sounds like yelling at people not taking. Unless they will hire other cashiers, I probably wont come back since I have other choices in the area. read more

Food is great and consistent to the Flame Broiler brand. My only gripe is the service. The people that work there are just rude, cutting you off mid sentence ultimately treating you like a 3rd rate citizen. Snickering and making fun of paying patrons. Thanks to the La Verne location I can have my favorite chicken bowl without all the drama. read more

Went there tonight with an advertisement coupon but found the price on the coupon was lower than the menu price in the restaurant. When I complained about the coupon as "bait and switch" the manager agreed to give me a special price below the in store menu because of the error. I was very pleased. All business make mistakes but how they correct the mistake is a real measure of customer service. This was excellent customer service. The food was also very good. I had the Rib Plate and it was both good taste and good value for the money. Because it was very healthy food I will be a regular customer. read more

Never again. They are now limiting your sauces. 5 per customer, period. No matter how many bowls. Makes no sense to me. Time to change to Waba Gril for our office lunches. read more

Ordered for four people and was told we could have 5 magic sauces TOTAL!!! Come on- they are maybe two teaspoons each. And the same amount of soy sauce so no help there. Even offered to pay extra but it was still a big NO!!! The whole point of going us the magic sauce- maybe they think it will magically multiply. Pretty darn cheap if you ask me!! read more

Amazing place. Order is fast. Food is satisfying. Will definitely come back here again. read more

Flame Broiler - The half and half bowl. I'm satisfied with my order. - Asian Fusion Near Me - San Dimas, California

I love this location! Staff is always so friendly & I never have a problem with them making my order incorrect! This time I was helped out by Ally & she was super sweet & friendly! Gotta love great service with great food! read more

Awful customer service. Food took too long to come out. Employees were rude. Never coming back.

This is particularly one of my favorite flame broilers not just because the food is great here but because of an awards card they offer that you can earn free stuff with!! My family loves flame broiler and with a award card like this earning free food for eating somewhere you already enjoy going to is a win win for everyone. Also the award program is also for other places not just flame broiler!! love it!! read more

You should be ashamed cutting portions of rice so small. Rice for God sake! Staff overturns too often, and portion shrinkage. I've cut this option off our lunch request. Just close if you can't do better read more

Two stars due to convenience and quality of the food. However, over the last year this place is lacking is quality of employees and service level. We take our business associates there for lunch meetings and they are continually messing up simple lunch bowls; simply due to continuous chatter and unprofessional attitude. Having fun at work is great unless it's impacting the efficiency of the business. We have stopped visiting as frequently since George's absence. Today I walked in for a to go order and heard inappropriate / foul language from the cooks, a cashier who was very unfriendly, and a messed up order once again. It's very disappointing! Check your orders before you take them to go. The owner needs to address their employees before the business suffers! read more