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16 years ago
It's funny how they are some people on here who were not happy with FlatRate, here's my story: I found an apartment on a Monday signed my lease on wed and needed to move in by Friday (2 days away) I called big apple movers and they got back to me with this $45 an hour for a minimum of 3 hours but they take 45 minutes back for their travel, plus gas, tolls etc. so the minimum price was $320.00 as long as the move would be done in 2:15 which i knew it would be longer. Now I know why moving is so stressful. I really had no idea what the total price would be and I've heard about 1,000.00 moving horror stories. So I did a google search for the best moving company in nyc and FlatRate was the top result. I called and spoke to David O. who told me he needed to know exactly everything i was moving and he would give me a quote. the total came to $450.00 for wrapping packing, travel, unpacking and placing everything where I requested. I was amazed that they did have a spot at 9am on Friday (2 days notice) so I booked it. On Friday my phone rang at 8:30 am, it was Aziz from FlatRate telling me they were 5 minutes away. The move far exceeded my expectations, the 2 guys were super friendly the carefully wrapped and taped every thing and I did not lift a finger, they took great care as not to damage anything. once at my new place they asked me where exactly I wanted my furniture placed and took all the extra packaging leaving me in clean new apt with out having to place my furniture myself. And the total never changed! I will only use FlatRate for any other move. you might spend less with others but peace of mind is what I was after. read more
13 years ago
I am a tough customer. I am distrustful of moving companies. I've heard stories. They are scary. But this was good. I worked with Mr. Dwayne at FlatRate. I asked him a LOT of questions. He patiently answered all of them. I told them I had a TempurPedic that needed to be moved FLAT. They did that. They sent 2 guys over. They were polite, very hard-working, and professional. I was satisfied. No complaints. It was NOT cheap - but it was good. I felt like these guys OVER-Protected my stuff, as in "enough already". But, pay attention. The company is designed to make money - as most companies are. If you don't pay attention, you may find yourself buying stuff you don't really need. Do your homework. Read what you sign. In the last analysis, there is only one question: "Would you use them again?" I would. I was satisfied with Dwayne and the movers. I think they do a good job. read more
13 years ago
Damaged and scratched countless midcentury furniture items. Hardly used any padding even after we asked them to pad everything. Complained, griped, cheated us. Stay away. Ask your Facebook friends for recs; I wish I had! The movers did not bring a large enough truck and the move was stretched out over two days. They started the move around 10 am, Saturday, loaded a smaller truck and said they that had to go get a larger truck. They returned around 1 pm. The first day of moving was completed at 2:30 am. My husband had to drive back to Atlanta on Sunday the 13th to meet the movers again. They were almost two hours late. On Saturday, we moved around 1/5 of the boxes to our back patio for the movers OURSELVES and supplied breakfast and beverages. At around 4 pm, the movers took an hour lunch break and littered our house with pizza boxes and dirty plates. They repeatedly dropped items on the concrete, did not pad the majority of our furniture, tied sofa cushions with tape and threw them uncovered into the truck, crushed boxes, used foul language and socialized on our time. The foreman commented that he moved and owned furniture that was much nicer than ours, "really nice stuff." I guess he felt that our rare mid century items were not his taste and didn't merit padding or proper wrapping. One worker had only been in the United States for a week and every time we asked him to carry something upstairs his standard response was, "Shit." One of the movers was fired on the spot. The foreman admitted that his crew was completely inexperienced. One said that he was a fulltime photographer and that he was just doing it to "help out his friend." They smoked and littered both locations with tape, cigarette butts, broken down boxes, other trash and debris. They took items they were instructed not to and left behind items on the inventory list. Any time we approached the foreman with comments regarding the service he was generally argumentative and snappy - though he did apologize for the lousy service on the both days. We tipped the foreman $300 cash on Saturday, which is what we had budgeted for. Since a second day was added, we tipped $60 cash for the two men who showed with the foreman. Once we tipped he told them to stop moving things and left. They left without reassembling items they were supposed to and never moved many items to the rooms we requested. Worst professional moving experience of our lives, and I am sure there are things we left out. read more
12 years ago
These guys were super helpful in my move from NYC to SF. Specifically Adam Robb is the absolute man and a pleasure to work with. Highly recommend to anyone looking for a seamless, simple process. read more
11 years ago
Requested a quote. Service is very pushy and a simple 1 bedroom (room only!) quote was $540 initially ($180/hr. x 3hrs.), then the person on the phone said "But you're looking at around $700." If you have the patience for being jerked around, go with these people. read more
7 years ago
I used FlatRate Moving in Manhattan today and it was exceptional service. We had Craig Norman, Juan De la Rosa and Randy Valdez working to move my studio apartment and they were the best. They took the time to make sure everything was packed up properly and went out of their way to help with extra items. They were also extremely friendly and helpful. I would highly recommend using this company and can't speak highly enough of this group of guys specifically. read more
6 years ago
Where to begin? Awful experience from the jump. I scheduled a cross country move and the contracted delivery window was between 10/15-10/25. I received an email on 10/12 saying the window could be moved up to between 10/13-/10/15. I immediately responded saying that I could not accept delivery earlier than 10/15 because our lease hadn't started yet. The delivery then arrived on 10/22 but was missing half of our stuff. The delivery guys had no idea what happened. After several emails and calls, I finally received an explanation from the horrible customer service reps. They explained that because I couldn't accept delivery earlier than I had originally agreed, they made the decision to split our items between multiple trucks without telling us. I was told the remaining items would arrive one day later on 10/23. After waiting all day and not hearing anything, I finally heard from another horrible rep that the items would arrive the next day between 9-2pm. Fast forward to the next day and 2pm comes and goes with no update and no stuff. I received a call at 4pm from the driver. Once the driver arrives, we find that we are still missing a 58inch TV and a coffee table. They had no clue where the stuff is and the only response was to "file a claim". No one picked up the phone or anything. Communication was horrible and the reps have no customer service experience. Avoid Robert Rockhill at all costs. Guy is the worst - essentially put the blame on me for the missing items because we couldn't agree to an earlier delivery. read more
8 years ago
I've been using FlatRate for years and have always had good experiences, but in my most recent move by Ernesto (ID 9241) and Dennis, the experience was truly exceptional. He was friendly, professional, reliable, and extremely efficient. My move was quick and easy and wasn't stressful at all as moving can be. If I find myself moving again, I will definetly be requesting Ernesto for my move. I know that with him my possessions are in good hands. A job well done! read more
7 years ago
I never write reviews, but I feel compelled to write about the worst moving experience ever. It was terrible on multiple levels. Movers were supposed to show up between 8-9am on scheduled move date. They did not. I called dispatch asking where they were. The woman said she couldn't find them and put me on hold. I was on hold over 15 minutes, I hung up and called again and got someone new and was told that the truck was en route, but they couldn't contact the foreman. I got a call at 10am from customer service asking how my move was going. I told her they haven't shown up. She said she would look into it. No one called me back. I called dispatch at 11am to find out where they were. That man said he couldn't find them and put me on hold. I was on hold for 30 minutes, no one ever picked back up. While I was on hold, I got a text message from a non-phone type number, supposedly from the movers. It said they were dealing with some technical difficulties they were trying to fix and would it be possible to reschedule the move to tomorrow. I texted back no, it would incur a huge cost. They said they're working to fix it for me. Around noon, I got another text saying they had no choice but to reschedule for the next morning. At 2:15, three guys show up to say they're there for the move. No one at Flat Rate contacted me at any point between the noon text and this surprise arrival. I told them it is logistically impossible for them to do the move at that time, both the move out building and move in building have hard 5pm stops. I told them they'll have to come back the next day. I checked my email that night to find a new plan from the moving consultant stating there is a 25% rescheduling fee. I called the consultant to ask what is going on, he said that movers were dispatched and I was the one who sent them away. I had to argue with him that Flat Rate was responsible for the change. He said he got wrong information, confirmed that it was Flat Rate's fault for rescheduling, and he would remove the fee. The next plan he sent was $400 above the rate I was quoted. I had to call him back to fix it. The next day, the movers showed up at the end of the window. They got the move done by 5pm but they left packing related garbage in the move out location, they brought things into the apartment I had said were to be discarded, and they removed things from the move out location that I said leave behind. But they made a hard pitch for a generous tip. At no time did anyone from Flat Rate proactively reach out to me. At no time did anyone know what anyone else was doing - dispatch, movers, customer service, and moving consultant. At no time over the two days did anyone offer a discount for my inconvenience. I wrote an email to customer service laying all of this out and received a call from a customer service representative. She was very sympathetic and professional and offered me a $500 credit and 5% off a future move. I checked my statement to find only $225 was credited, so I had to call again. It's been a few days, and no one has returned my call. read more
7 years ago
DO NOT USE FLATERATE MOVING!!! My wife and I chose FlatRate Moving to relocate from Northern California to NYC. A sales rep assessed the items to be moved and provided a quote of ~$8000. Given the high value of our property we elected to go with their company and pay the hefty price. BIG MISTAKE!!! The day of the move was unfortunately one of the hottest days of the year and we unfortunately were assigned a team of 4 movers that were extremely terrible. The sales rep that assessed the items to be moved did not provide the movers with a proper list. During the move the assigned team of movers requested for us to pay an additional $1000, which is in contrast to the advertised ethos of NO UPCHARGES the day of the move, ie FLATRATE. We spoke with one of the managers on the phone who demanded for us to "PAY NOW so the movers can finish their job and we'll deal with it tomorrow". Given that my property was being held hostage I paid the ransom for the movers to finish. We were given a new contract to sign and specifically asked to add insurance to the new contract due to my instinct that we might be retaliated against. My instincts were correct. When my wife and I received our property in NY, each load that came off of the truck and up to our property demonstrated deliberate destruction. There was so much property damage that the team manager for the NYC movers took pictures as each item came off of the delivery truck to ensure that he and his team did not get the blame. Examples of negligence of the California movers included not remove the legs off of sofas (the metal screws for the legs were completely bent), throwing expensive floor lamps into boxes without any protection, not properly protecting my expensive dining chairs (a leg on a dining chair was cracked), and the list goes on and on. I cannot even decipher how much force was required to crack the leg of my dining room chair and bend a the metal screw on the leg of my sofa. I submitted a claim to their claims department and only offered a laughable restitution of pennies on the dollar. Moving is already a stressful situation. Do yourself a favor and DO NOT USE FlatRate Moving FOR ANYTHING. I suffered a total loss of the items that I moved. read more
10 years ago
THEY STEAL. They GO THROUGH YOUR PACKED BOXES TAKE STUFF AND THAN RETAPE THEM. And they get away with it!!!!!!! I CAN NOT BELIVE THIS COMPANY IS STILL UP AND RUNNING AND ABLE TO GET AWAY WITH THIS. It's happened to other customers too. DO NOT USE THEM!!! This is review is for the New York City location STAY AWAY! . They take a $500 deductible from the total amount they will give back to you once you file the claim. When I spoke to the sales person Emanuel who was horrible, not once did he go over the insurance or offer it to me. When I received the contract and got to the part that says you will not be taking insurance out on your move I called him back he literally said " oh you want insurance?" Hell yes I want insurance on the move. 2nd in 1 section they say they do not accept jewelry etc. I have copy and pasted what the claims department emailed me back about my stolen jewelry. I have yet to find that section. The sales & movers go over everything with packing, but yet not person went over that section. Why? I would think it's a big thing to verbally discuss with the customer. They also do not have a part where you sign just like the insurance part saying you have read and understand that the above is not excepted unless you tell them. Ask them for the pricing of the weight of the boxes. STOLEN PROPERTY. It was a HUGE mistake to pack jewerly and I should of known better but it happen. If the whole shipping box was not returned I can't get mad at Flatrate Bc at least 3/4 boxes for yours plus furniture will guarantee not be returned. But I had gotten the box back. As I was unpacking it I found a lose ring inside the clothes i packed on top of my Jewlery box and another box that was securely wrapped in painters tape. Odd? Right? The 2 boxes had the tape completely removed you could still see reminses of the tape. all my rings (besides the one I found lose in the clothes) were gone, my earrings. The brown moving box had clearly been retaped. Actually majority of my boxes looked retaped. I'm an idiot Bc when I first got them back I thought the movers had to tape them more securely. I was wrong. A few beauty products had been stolen as well that were unopened yet the box they came in came back to me. They said file a claim. I did. Between broken furniture, missing furniture etc i filed $7,000 in property. With pics, websites showing the price of everything I owned. Below is a full copy of the email I got back from claims. Dear Elizabeth, Please accept our sincerest apologies for any inconvenience that you may have experienced with your recent move. The missing items have been processed based on the terms of the Bill of Lading; section 5 indicates if a container packed by shipper (owner) is lost and shipper has chosen valuation coverage, carrier will only accept liability base on the estimated weight of the container multiplied by $3.00 per pound for replacement cost value. I have enclosed copies of your Move Plan. The results of the claim are as follows: 2 Shelves: $50.00-replace 2 Boxes: $90.00 ($3.00 X 30lbs) Storage bin: $60.00 ($3.00 X 20lbs) Clock: $171.00-replace Ceramic bowel: $50.00-replace Glass dresser: $171.71-replace 2 Lanterns: $130.00-replace Table: $95.99-replace 2 Stools: $138.88-replace Stand: $46.00-replace Leather drawer: $295.00-repair estimate Jewelry: Declined- $100.00 courtesy Box1458.58: $60.00 ($3.00 X 20lbs) Total: $1,458.58 For the declined item, please see section 5 of your Bill of Lading which indicates; Unless otherwise provided, the following property will not be accepted for shipment: Bank bills coins or currency, deeds, notes, drafts or valuable papers of any kind, jewelry, postage stamps, stamp collections, revenue stamps, letters or packets of letters, photographs, precious stones, firearms, ammunition, contraband goods or articles manufactures therefrom or perishable articles. After the $500.00 deductible, your claim comes to $958.58. Accordingly, enclosed please find a check in the amount of $958.58 serving as full and final settlement for claim #.... filed on 06/01/16. **Please contact vendor for repairs 718-268-2727. Vendor will honor estimate given. ** Sincerely, Claims Department Claims Department Office: 877-695-2595 x claims@flatrate.com logo FlatRate Moving® 27 Bruckner Blvd, 2nd Floor Bronx, NY 10454 www.flatrate.com read more
10 years ago
FlatRate movers and the Ocean Bay team did a fantastic job! The team was efficient, fast and were able to move my oversized couch into the new apt when I had serious doubts it would fit. I would recommend this company and team to anyone I know moving. Professional and quick! read more
8 years ago
My Wife and I have had many moving crews (all with Flatrate). This last move we did was simply gigantic and very very hard. The actual moving crew, lead by 'Ido' was the best we have ever had. Ido and his men were professional and courteous and did everything we asked them to and be careful with. Excellent job. read more
15 years ago
I am very happy with the service of the flat rate movers!! They arrived on time and were very courteous and attentive to all my questions and concerns. I will recommend them for domestic and international moves. The dispatch no. they gave me was not necessary to call as the men arrived exactly on time... but I called the no after the move was complete to tell them how happy I was! read more
15 years ago
A TOTAL DISASTER!! $8,600 worth of damage to my furniture. I used FlatRate's recommendation to us MovingInsurance.com and they denied my claim stating that FlatRate incorrectly packed my furniture. I would NEVER use or recommend FlateRate Moving or MovingInsurance.com. BEWARE! read more
14 years ago
If I could give this company negative star rating, I would!! My experience with this company was so bad, that I am saying everybody I know NOT to use them. This company was highly recommended to me by somebody who used it twice. I called to schedule an onsite estimate and was given an appointment. On the day of the appointment, the rep contacted me to ask if the appointment time could be moved to a half hour later. Unfortunately i work nights and could not accommodate the request. The rep said it was not a problem and would show up at the agreed time. She then sent me a text in which she explained that the reason why she wanted to rescheduled was because she was having lunch with her boyfriend. She then send another text message ten minutes before the scheduled time to say she would be at my house shortly. she showed up almost 25 minutes later than the agreed time. When she showed up I brought to her attention that I said I had not agreed to her coming later than the agreed time, and she still did. She immediately asked if she should leave. I said yes, and that I would reschedule. I called the company and the person on the phone tried her best to accommodate me as soon as she heard what happened. At the time I was very pleased with her efforts and apologies. I was prepared to consider the previous incident as a little wrinkle in the large scheme of things. I was given an appointment for the following day. The following day I receive a call from the company saying that my appointment has to be rescheduled. No reasons provided. No name for a contact person to be called. I called the company again and asked to talk to a manager/supervisor. I spoke with Mr. Mat Brown, who did not even let me finish talking an gave me a long speech with implied that I was not telling the truth and the agent had provided a different version of the fact. Excuse me: I have her words in a text message...so as far as I am concerned it is proof against her words. Mr. Brown also said that the company should have not even rescheduled an appointment. Like all of us, I have spoken to supervisors more than once in my life, and never have I found one who would tell me that I am a liar. Needless to say I never scheduled a move with flatrate...but I still have the text messages the rep sent me in my phone. I would never go near this company and I am saying to anybody who is asking if I know a good moving company NOT to use them. read more
14 years ago
First off, I have moved over six times with FlatRate, and have always been impressed. However this most recent move showed me just how the company operates when something goes wrong. As I said, I have moved over six times with the company and I felt that loyalty would have brought better customer service than I received. My (now wife) and I moved from CT back to NYC. I was in the city when the packing took place in CT. The delivery was the next day. The packing paperwork was not filled out at the time of packing and I guess they simply elected to check the default insurance option for the move. At the time of unpacking, we noticed three furniture items were damaged. One had even been crudely repaired using what appeared to be a magic marker. The damage was not bad enough for us to really be concerned, but the attempt to cover it up was telling. My Pioneer Elite TV, however, was destroyed. It appeared to have been twisted and the entire screen cracked. The crew was nervous and it was obvious the TV was inoperable. Plugging it in produced a burning smell and we unplugged it quickly to avoid a fire. As I mentioned, the packing occurred when I was at work, so I was surprised to find my "signature" on the packing slips as well as the default insurance option. I mentioned it to the complaint department, whereby it was dismissed. Basically they seemed to not care that my signature had been forged. The "insurance" itself is not actually insurance - there is even a disclosure that says so. Also misleading, the "coverage" amount is $2500, however there is a $500 "deductible"...which is not truly a deductible since by the FlatRate definition it merely reduces the "insurance" to $2000 versus the advertised $2500. To top off the insults, we noticed there were a few ~$50 items "missing"...hard to find when the packers are there, but you know when you are finished unpacking. This was stuff like teeth whitener new and still in the box, etc. Easy to take and hard to prove. It took weeks for their adjuster to come out and look at the furniture as well as for pictures that we had to send for the TV to be procured. At the end of the day, they refused to pay more than the $2K. I would have expected the benefit of the doubt - had they merely replaced my TV, I would have been okay. As it is, they lost a customer. Beware of your crew and beware of the packing and care that are taken. read more
14 years ago
This was the second time I used the company. The first time I was generally pleased but they did manage to ruin a plant I was moving from my office to my house by leaving it outside to long in the cold. I decided to use them again to move my mothers belongings after she passed away to my house. There was very little of value but the one thing that was of value, more sentimental than anything was my moms silverware which was stored in a trunk that was shipped. When everything arrived I did not bother to look into the cartons or the trunk instead deciding to leave that for my sister who came from her home in London a couple of months after the original shipment. We found that the silverware was missing and when I called to discuss the president of the company was not available and I left a message explaining everything and this is well over a week ago and never even received a call to discuss. Please if you choose to use these thieves make sure you check into every package upon it's arrival because there is a good chance something will be missing. Fred K read more
13 years ago
We were doing 2 moves at the same time with flatrate; one from Florida to our new place and one within the city. Although both were more or less the same size, both also cost the same; that was very very weird. That being said, prices that were quoted were reasonable, promises were kept, movers confirmed in advance, showed up on the agreed upon time, were very polite and willing to help. Did both jobs in a good but not rushed pace. Although certainly not the cheapest you can find on the Internet (also not most expensive for sure), this company is reliable and I would certainly recommend them, and trust them again for doing private moves. read more
13 years ago
This is the second time I've used FlatRate. The first time I moved from SF to NY, so my great experience was from the local movers in SF. I referred my daughter to use them this March for her move and even after many phone calls and promises to deliver the boxes we paid for, they only showed up the night before the move, with no apologies or explanation. I moved just two weeks ago and contracted them to pack and move me across town in NYC. The price to move a 1.5 bedroom apartment with no couch from the upper east side to the upper west side was ridiculously expensive but I paid it anyway thinking it would lower the stress of packing and moving. That was far from what happened!!! First the packers arrived and from the minute they got there until they left, all they wanted to do was got out of there. They kept telling me they were done and leaving and several times I had to stop them from walking out the door because they did not finish packing my kitchen, bathrooms or living room. They also refused to pack my antique crystal lamps and said the movers would the next day. The boxes were also poorly labeled and my bathroom and bedroom items were mixed in with the kitchen boxes. I had higher hopes for the movers but they were even worse if that is even possible. The movers were rude and snapping at me when I tried to explain to them how certain items of furniture needed to be wrapped or how to take them apart. I know my stuff!! One mover said "If I have a question, I will ask you" Before leaving my apartment they broke several items of furniture by trying to take the legs off of pieces that the legs don't come off and completely split the wood. The men would call me over and say" I found it this way". Well that was impossible because all of my furniture was standing with items placed on them and after they had broken them the pieces couldn't even stand up. So they kept flat out lying to me and all three would back each others stories. I ended up having to throw away items that were not repairable before I even left the first apartment. One of the movers put my antique lamps in an open box in the hallway, the others kept assuming it was a box for garbage and kept hurling pens, empty tape rolls and other items into it. I stopped them several times and it kept happening. As they were packing up to leave one of them started to drag the box to throw it away. They clearly never strapped down any of my furniture because when it arrived at the new apartment several more items were broken. Again many items such as a hand pined wooden trunk that can not be repaired nor replaced. I have a brand new TV stand and buffet from Raymour and Finnegan that both arrived broken and the movers swore they were that way all along. The movers accused me of breaking them myself. These pieces are not 4 months old and have not been moved since being delivered. The R&F technician who came to access the damage said it was impossible for me to break these pieces and it must have happened on the truck. I was offered no relief when I answered the questionnaire and speak to the regional representative. I will never use this company again and will never recommend them!!! I not only spent $2,300 to move across town, I was forced to replace many items of furniture. This was an awful experience I will not soon forgot. read more
13 years ago
I am a master packer and professional organizer and have hired flat rate for my clients so I really expected better for my own experience in terms of pricing. They must have a minimum they have to stick to as I look at the reviews my experience was similar to Steve W.'s. I was bid 700 and used a 100 dollar incentive. I was encouraged to move during a certain window to lock in the lowest rate. I had budgeted about 500 so I was very disappointed as I moved my belongings packed out of my storage unit with the help of a man with a van mover friend and had them loaded on the dock and waited for the limit of the 2 hour window for the movers to arrive. This was a very easy move for them, dock to truck. They were friendly hard workers and really wrapped and bundled my items as if they were going to CA not to their storage facility in NJ. Some of it was a bit of overkill and they consolidated items so I won't have access to specific items as I might have wished in future. These will be locked down for the duration of their storage life. At any rate, the flat rate was flatly over priced for this return customer and such and easy move from dock to truck to storage unit. I did not tip the guys because I had paid a mover an hourly to help me load it out of my storage unit. I will be back to getting three competitive bids in future for my clients or myself. read more
13 years ago
FLAT RATE PUT MY LIFE IN DANGER... I recently moved from CT to GA, using Flat Rate Movers. When the driver (finally) arrived in GA, he was alone and hired two men to assist him with the move. One of the men was found on craigslist, and I assumed the other was a part of Flat Rate, as he was wearing a Flat Rate Shirt (so was the guy from Craigslist). After everything was moved in I tipped the man from Craigslist, and gave the Flat Rate driver both his tip, and the tip for this other man, who he claimed had "gone to another job". Shortly after, I got a knock on my door from the man who had supposedly "gone to another job". It turned out that he was a homeless man that was asked, by the Flat Rate driver, if he wanted to help out/make some money. He told me that the Flat Rate driver had told him there was no tip money, and that if I was to ask any questions to tell me he worked for the "Atlanta branch of Flat Rate". Not only did myself and this homeless man get completely taken advantage of, but I (a 22 year old female) was left to deal with him. This man now knows my exact address and apartment number, he also knows that he can waltz into my building at any time he pleases (not all of the tenants have keys to the front door - an issue i am hoping to fix). So thank you Flat Rate, for both robbing me and putting my life in danger, job well done !!!!!! read more
12 years ago
Great experience. Last week we moved our 2 bedroom from Brooklyn to the Bay Area. Sue was very helpful in planning - shipping boxes promptly, keeping up with our shifting inventory, being patient as we determined the location of our west coast home. On the day of the move, everything was flawless. The crew showed up on time, they were professional, friendly, speedy, and helpful. It took 3.5 hours to carry down our boxes, disassemble our crib, wrap our furniture, and load the truck. Someone called in the middle to confirm everything was going okay. We had a one week window in which our belongings would arrive, and it came on the first day. The called in advance, gave us an afternoon arrival window, and then called the day of to say they'd be there an hour early. The long-distance crew was equally friendly and cordial, and the itemized inventory ensured everything was accounted for. Nothing was damaged - only the expected wear, tear, and handling of cardboard boxes. We received a call the next day to confirm that everything was in good shape. The only thing I'll point out is that these folks they handle boxes day in and day out, and don't pay much attention to "this side up" arrows and labels. We packed our precious items preciously, so that they'd withstanding being loaded upside and hoisted over shoulders. Take reasonable precautions, and you should be fine. We'd move with them again in a heartbeat. read more
12 years ago
FlatRate Moving was the worst moving company I have ever worked with. My husband and I moved from NYC to Chicago earlier this year and had heard great things about the company. Certain items (glass) were not packed correctly, and broke during the move. Most of our items were destroyed due to extensive water damage and mishandling. Our bed, sofa, clothes and very expensive entertainment cabinet had to be replaced due to damages. We were only reimbursed a small amount based on weight, not on price. I would not recommend FlatRate to anyone, especially with such high prices and such poor service. read more
12 years ago
We moved with FR four times. That they can do. The 1-star rating reflects what they did with our furniture in storage. THEY LOST OUR FURNITURE -- from TWO different facilities. And yet they keep billing us and we can't get anyone to respond further. What a nightmare. read more
11 years ago
We moved from NYC to Newburgh, NY last year and are still fighting with FlatRate! I had a similar experience to Lynn M, who write a review on 4/14/15. They had two sets of movers. The first group seemed really good. Everything was marked correctly and carefully packed. They were then sent to another job and a new crew was brought in to finish packing up. They were horrible! I came in to see them throwing things in boxes without packing them - some with glass. They somehow managed to split a huge wooden desk in half! Flat Rate claims is rude and nasty. I don't know how much anything weighs! They told me a table from my family (bought in 1938 in Germany!) was not worth it to fix. Who is she to tell me what I can or can not fix - this is a family heirloom that they bought because they could not bring money out of Germany when they left, but were allowed to bring a container of bought goods with them. To me, it is priceless and I want it fixed even though it will not be the same as it once was (it is a hand-cained table, which is no longer done). They said they would send someone over to estimate how much things would cost to fix. So when I said I want everything fixed, they told me they refused and would only pay by weight. I have no idea why they sent this guy over if they were not going to use him. I have since had another place near me come over to give me an estimate, which cost me $150.00. I am now in the process of sending over more pictures and this new estimate. This has taken up too much of m y time! I tried to prevent this by taking out extra insurance, but they just want to keep the money and tell you all you have is junk! I would not recommend them EVER. read more
11 years ago
FlatRate was recommended for a move of 7 blocks in Manhattan. They were to pack on day one and move on day two. FIrst day 4 packers arrived, packed for 3 hours and then left with not much done, which made the move day very hectic as so much still had to be packed. Upon arriving they announced that I should tip them well; I had already planned to do this. They left two furniture items in the old apartment and when I called the office to advise them, I was told that they would have to research why the movers did not take them. I never heard back and I had to arrange for a separate pick up because the new tenants were moving in. When I unpacked I had so much damage I was stunned. An antique chair was completely demolished, breakables were put in boxes along with metal objects and very little packing paper (i sheet of paper around a Japanese vase) and all of the former broke, including antique pottery from Peru. They put a metal frame next to an oil painting and the metal edge took off the paint in several spots, a large armoire was destroyed inside with selves detached, chips all over, a screen was missing the pins to hold it together, the computer was damaged, and I could go on an on. The claim covered only 60 cents per pound of damaged items, which did not even cover the chair repair. While the packers were friendly, two were not experienced at all and just threw things into boxes. The rate seemed reasonable at first but I would have preferred to have paid more to get movers that were more careful. and made the move less stressful. read more
11 years ago
Moved from NYC to Denver. I RECOMMEND NOT USING FLATRATE (And wish we hadn't). Have moved approximately 20+ times in my life and have never had such incompetence and unprofessionalism from a moving company. Flatrate packed everything in NYC and we unpacked everything in Denver. Had approximately $2K worth of damaged items due to poor packing by Flatrate employees (china, lamps, sculpture, water glasses, wine glasses, picture frames, kitchen items, etc.). So here is the breakout of how this worked out for us: 1) Flatrate charged me an extra $2K to wrap and pack all my goods (in addition to the cost of the move) 2) I paid another $500 extra for the premium insurance 2) Flatrate did a terrible job and many fragile items were damaged (causing $2K of damage) 3) Flatrate informs me that they will pay me $100 for damaged items 4) I remind Flatrate that I paid for extra insurance and am expecting $2K 5) Flatrate informs me that they will pay me $800 for damaged items 6) So I have $2K of damaged items, paid an extra $500 for insurance and will get $800 from Flatrate......seems very fair to Flatrate (therefore, using Flatrate cost me an extra $1700 in damage that I need to deal with) So here is my advice if you are considering Flatrate: 1) DO NOT USE 2) If you do use, (A) get extra insurance, (B) expect Flatrate to damage items and not pay for them, (C) expect Claims department to NEVER return your phone messages and (D) expect to be disappointed. read more
10 years ago
Dear Flatrate, All I can say is, WOW (in the best of ways)! I had a large storage unit in Manhattan that I was moving to our new house in the Catskills this past weekend. Since I've used you in the past with a high level of satisfaction, it was an easy decision to move with you again. The move was scheduled for 9am Saturday - and your foreman promptly called me at 8:56am letting me know that they were already on site and ready to get started. Everyone was courteous and respectful - as is the usual I've come to expect from your team. The truck was packed and we each made the 2 hour drive north to our new home. We moved into a private, gated, community, where you need a code to open the gate to the neighborhood. Since I arrived at my house first, I simply waited for the movers to call my cell phone so that I could let them in. Only... the call never came. It was then I realized that we have absolutely ZERO cell phone service in this area! Thinking they were stuck at the front gate or possibly out of cell coverage as well, I raced to jump in my car to drive and meet them. As I opened the front door to my house, I was surprised to see one of my movers - out of breath and standing on my front porch - getting ready to knock on my door. To my amazement, he told me that they had been waiting at the gate, but, because there was no cell phone service, they couldn't get a hold of me... Therefore, taking the initiative, he decided to get out of the truck and RUN all the way to my home so that I could let them in the community. That's not the best part, however... The best part is that we live OVER TWO MILES FROM THE GATE!!!!! He RAN all the way to my house to let me know they had arrived!!! I was absolutely shocked and amazed - I couldn't believe it. I put him in my car and, together, we drove to open the gate for the truck. Along the way, he shared with me how nice it was to "be in the fresh air" and "get a good run in" while he was up here. He could have easily complained; he could have been upset; Instead, he was joyful. I learned that he is originally from Colombia, which is ironic, since my wife is also from Colombia. I learned he was a former professional cyclist, a very popular sport in Colombia, which certainly accounted for how good of shape he was in! We let the truck through the gate - the guys did their job quickly and took care of everything as if it were their own. He and my wife were able to talk about their home country and enjoy discussing some of the pleasantries they miss. He commented on how much he enjoyed meeting us and wished us the very best with our new home. I also learned that his son was also one of my movers that day... I'm a father of two little boys myself - ages 3 and 9 months. I often think about the qualities I want to instill in them as their father and a few were engrained in my conscience from my experience this weekend: Take pride in your work; Celebrate the joys in life; Never forget where you came from; Enjoy the moments; and Always go above and beyond...just like he did. I sincerely appreciate it. Best Regards, Chris read more
10 years ago
I hired FlatRate movers in a pinch as the company I had already booked made an error and hadn't put me on their schedule. I was appreciative they were able to do accommodate me on Memorial Day Weekend. They gave me an estimate over the phone that was similar to the estimate given to me by the prior moving company for packing and moving on the same day. On the day of the move, four men came. The main person was very professional and seemed like a nice guy. The guys were efficient and quickly packed our belongings. We were impressed and thankful. We bought them huge subs for lunch prior to going to the destination because it was lunchtime. They took the subs out to the truck and started digging through our boxes to find hot sauce. They started using the hot sauce without asking us. This annoyed my husband, but I didn't really mind. It was our first clue that maybe these guys were not as professional as we thought. We got to our destination and they unloaded and placed everything where they should. We were impressed and gave them the 15% tip which came out to $100 per mover. They joked with us a little, shook our hands, and drove away. A few hours later as we were unpacking my husband realized that 2 bottles of Green Label, and a $100 bottle of cologne (all unopened) were missing. We searched everywhere trying to give them the benefit of the doubt. However, it was nowhere to be found. We knew they had packed it and called Flat Rate to see if maybe they "accidentally" left it in the truck. The people on the phone were not very receptive and after a lot of back and forth, we received an e-mail saying we'd be refunded $75. (Our missing items were about $200). It's been a month and I still haven't received the check. They keep saying they'll let me know when they receive the check from accounting, but it's such crap. I don't know if I'll ever get the check and I've lost my faith in the kindness of humans. We treated these guys with respect, bought them lunch, and gave them large tips. Yet, they stole from us. I would recommend going with a smaller, family owned type business instead. It's impossible to get through corporate with this company to have an issue like this investigated or to get your refund. read more
5 years ago
The booking process was smooth and the movers did a great job. However, as mentioned in other reviews, their approach to loss/damage is willful ignorance. I have been trying to get my lost items refunded for 6 weeks. They ignore most emails, and if you call you just reach voicemail. At first, I was asked for a value of my missing items, which I provided. Never heard back. Tried several more times to get a response, and then was asked to give them another business day for them to resolve the issue. Never heard back. I reached out via phone and email a few more times and let them know I would be posting an honest review regarding their abysmal response to loss/damage, at which point I heard back next day offering an insufficient amount of refund, less than the actual value of the lost items. I was told this would appear back on my card in 7-10 days, which, of course, it did not. When I call, I am tossed back and forth between customer service and claims, no one seems to know who is responsible for resolving this issue. If you're considering FlatRate, keep looking for another company that has good reviews about loss/damage resolution. This company is dishonorable. read more
8 years ago
Worst experience - DO NOT USE! I used them for a long distance move and in the process they shattered a large mirror, broke multiple pieces of furniture and delivered someone else's large flat screen TV to my house by accident and failed to deliver some of my boxes! The company basically harassed me to get the TV back, but won't help me with my missing and broken items. They have sent me from person to person, department to department without even an apology! It has been nearly 4 months and I still have no answer. I am APPALLED at how horrendous the customer service is for such a large company. Inexcusable. It blows my mind they are still in business and getting away with this type of treatment of their customers. read more
10 years ago
Hade Abel and his crew move us yesterday and it was the best move I ever had. They did a fantastic job of making this experience totally stress free. The office called after the move to check on how everything went. Totally professional. I will recommend this company to anyone who needs to move. read more
7 years ago
Ernesto ID 9241 & Eli were amazing! Very efficient, protected all our items as they packed them. They were very helpful with the walk through and very attentive with our moving needs - very important we are moving across country! Highly recommend!! read more
10 years ago
DON'T USE FLATRATE!! We had a contract with FlatRate to move us on June 30 from one NYC apartment to another. The morning of the scheduled move they failed to show up. We called, and were told that they were really sorry - they didn't have a crew available - but they could reschedule our move to take place after the July 4 weekend instead. And since then, we can't even reach FlatRate to cover the incremental cost associated with the fact that we had to line up another mover same-day. (In case you're wondering, we ended up with Moishe's which managed to send us two crews on June 30 - on just a few hours notice. They were wonderful.) read more
7 years ago
We used Flatrate to move a 2 bedroom walk-up apartment from New York to Boston in July. We received 5 bids, and Flatrate was not the cheapest, nor the most expensive. We chose them because the manager for the move Laurence Yates, promised that Flatrate had deep experience doing similar moves - they would have the right men for the job, and the right number to provide an efficient and careful move. He also dismissed competitors who hired movers "off the street." We also purchased their valuation coverage which promised "you don't have to feel like you are fighting for your money" and would "resolve any issues as quickly as possible." Unfortunately, all of these promises turned out to be untrue. While Laurence had discussed it was a four or even five person job, considering the walk-up, Flatrate only sent 3 men to move us out. Further those 3 men arrived late and frankly struggled with the furniture. Of course this meant the moveout took all day, rather than the 3 hrs we were advised. At one point, one mover looked completely exhausted and we thought he would pass out. Not sure how hiring people "off the street" could have been worse! For the move in, in Boston, it was even worse. The movers arrived 2 hours late, and only 2 men showed up. The move was too much for 2 men to do independently, and my wife and I pitched in, in order to get the job done. The movers, in their haste made some careless mistakes. They lost the hinges for our sectional couch, and did not bother telling us but rather just plunked it down. They also lost the center leg on a relatively new sideboard cabinet, which led to inadequate support for the cabinet and led to warping of the cabinet shelves. We pointed out the missing cabinet leg to the movers, who first said it was "in the truck" than admitted they didn't have it and it would be shipped, although that did not happen. They also broke a lamp and drinking glass. We put in a request for insurance coverage, and had to wait almost a month to get an assessment from Flatrate's local contractor. He tried to tell us that the reason the cabinet was sagging was because our floor was uneven, rather than the fact that it had a missing leg. At the same time, he refused to actually measure the floor with a level. After all this, we received notice from Flatrate claims department that we would be receiving a settlement that a little more than the cost of their insurance. We frankly couldn't be more disappointed with Flatrate. read more
5 years ago
I used this company on two cross-country moves, the last one west to east last September. I paid them $11,000 to both pack and transport my items - an amount of money for which one should be able to safely assume a successful delivery. Wrong. There was a wholly unacceptable amount of breakage - including glassware and dishes, but also multiple pieces of valuable furniture. Boxes arrived looking like they had been through a war; some were soaking wet despite containing no liquids. I submitted my claim immediately with photos - a very time-consuming process - and had to chase them for months for any kind of response. They have not sent me a dime in recompense, despite dozens of calls and emails. I intend to file a complaint with the NY Attorney General's Office of Consumer Protection, but also felt compelled to write my first Yelp review to discourage others from using this failed and unprofessional moving service. read more
14 years ago
I called flatrate up to inquire about a move from nyc to florida, the sales guy was pretty rude when I asked about specifics of their pricing. the quote they gave me was atleast double of what others are charging. I don't see how people can be satisfied paying double for a service like moving. read more
14 years ago
So to start off if you have Kris as your sales rep that should be a NO NO NO. She will never return your calls or emails until you get her secr to answer. Then to nothing changed on quote was right so ALWAYS double check every inventory. Then we had movers from NJ- Ben who showed up 2 hours late coz of traffic with no call until i had to call dispatch. Thats just the beginning the 3 men that worked him didnt seem like they wanted to work.... Just to prove my point they didnt show up for delivery the next day (THEY DIDNT WAKE UP!!!!) wowowowoww. so we had only 2 guys move our stuff in. So you can imagine- took forever and also no care on the furniture. Most of the drawers had chips and not opening right. NEVER AGAIN! Please make sure if your not happy with sales rep then the rest will just go bad. Its better to just go with a local company than a known name. read more
13 years ago
Horrific experience. Illegal activity, waste of time and no compensation. The movers arrived, took a look around and then disappeared for breakfast. An hour later, when they didn't return I called the Flatrate mainline and it turned out the movers had been detained by the NYPD and their truck was being seized. Now, two hours after the 9am start time, I had no movers and not a box had been moved. Besides that, these employees of Flatrate moving whom I was entrusting my valuables with, thought it was appropriate to use my time to get breakfast and take industrial air conditioners for resale, or scrap metal, etc. Flatrate said they would be sending another crew over once they were done with their morning move and finally another crew arrived at 12:30. However, while my things did eventually get from point A to point B, what should have been a 3-hour day took 7 hours. Furthermore, Flatrate has taken no course of action within the last 5 days to reconcile this incident. When moving, there is always the risk that something might get broken or maybe even misplaced. However, I feel as though it is an implied contract with an established company that they will not partake in disrespectful or illegal activity. The actions taken by the Flatrate employees and, by extension the company itself, were completely unacceptable and the fact that they have not bent over backward to compensate us in someway is infuriating and displays a lack of concern and professionalism. Their contract requests that I "not dispute any charges with my credit card company without first making a good faith effort to remedy the situation directly with Flatrate moving." I have of course been in touch with several members of the customer service department but to no avail. So while a credit card dispute is of course the next course of action, the least I can do is warn other movers. Flatrate is not only represented by incompetent employees but clearly does not take responsibility for their negligence. read more
More info about FlatRate Moving
New York, NY 10010
Kips Bay
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https://www.flatrate.com
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Does FlatRate Moving take credit cards?
Yes, FlatRate Moving takes credit cards.
Outdoor Amenities
Does FlatRate Moving have parking?
Yes, FlatRate Moving has parking options. Private Lot Parking, Street Parking
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Review Highlights - FlatRate Moving
“They were both extremely experienced as evidenced by their efficient and careful packing of our things.”
Mentioned in 29 reviews
Why does Yelp recommend reviews?
2,044 reviews that are not currently recommended
The reviews below are not factored into the business's overall star rating.
8 years ago
Update 2: The company made everything right yesterday and finished the move, so I am updating to 2 stars. I will update once I receive payment, should be about 2 weeks. Thank you for correcting this situation! Update: If you have a bad experience with this company, leave a bad Yelp review--it is the only way they will contact you. I received a call from customer service directly after posting, and they were very nice and helpful. They are giving me a partial refund and sending over another truck to finish the move this evening. I agreed to update my Yelp review, and I have removed names. Original review: FlatRate Moving is a SCAM--they did not complete my move, lied, and will not return my calls! This whole move has been a disaster, and the movers lied to my face. The company will not return my calls, nor will the lead mover. I spent $1360 to move one bedroom from Queens to the Bronx, and an additional $300 in tips, and for that amount of payment they won't even dignify me with a call for incomplete service. I'm sure if the move goes well, it's great--but if it doesn't, THEY WILL NOT RETURN YOUR CALLS. First I called on Friday during business hours to update my inventory, as I decided to leave some of the furniture behind, and I had mistakenly told them that it was 4 flights when it was really 2; so I wanted to update this information, but I could not get a hold of anyone. Saturday morning, May 26th, for some reason my card was not going through, so they asked me to go to the bank and get a cashier's check. My lead mover's manager told him he was not permitted to move until I returned. I apologized for the inconvenience and pointed out the things that needed to be moved, which was very clear and all was listed on the inventory. At this point I was happy with the service and not concerned. Then the lead mover called me while I was at the bank and said that he trusted me and would meet me at the new apartment. Had he waited as he was legally instructed by his manager none of this would have happened. My roommate called me when they were getting ready to leave and said that they hadn't packed everything. The lead mover told me that it was just the futon which they were unable to move, and I figured that I didn't care about it. No big deal. So I met them at the new apartment, they were very careful with my things and efficient, so I tipped them each $100. I noticed that some boxes were missing, but they said they had everything and were not able to return. It turns out they WERE able to return, because he said, "We made a big mistake and forgot your bed frame, so we need to go back for it." Great. I'm still happy at this point. I reminded them of a large box (that was with the other boxes) in the living room, a mirror, and 5 boxes in the closet. They said they would make sure they got them. They came back with the one large box and told me that they had already packed the boxes from the closet. I gave them the benefit of the doubt. I returned to my apartment the next day to finish cleaning and found an entire van's worth of boxes that they had not moved, plus a very small nightstand that they had moved out of the bedroom but not to the truck, and a small bookshelf that I had clearly asked them to move and was clearly in the inventory. I called the lead mover and the company and left multiple messages (again during business hours), but nobody returned my calls. Finally I started texting the lead mover and threatening to make formal complaints, at which point he was motivated to call me back and told me he would return the following evening (yesterday, Monday) at 6:00 with his own van to complete the move. Great. I can understand a mistake and was grateful he was willing to correct it. He said he'd call on the way over. So I show up early and wait until 7:30, called and texted multiple times, but he was a no show--he didn't even call to cancel. At this point I have an entire van's worth of furniture and boxes that were not moved, the company will not return my calls, I don't have a car, and I am out $1660 for moving from a one-bedroom to a one-bedroom, both within NYC. Fortunately I have a friend with a van, and I am going to pay him $100 plus dinner to help me finish moving tomorrow evening after work. In summary the company did not complete the job, lied, was then a no-show, and will not return my calls. I can understand if they were to call me back and apologize and give me a partial reimbursement (or better, finish the job), but for the amount I paid and no phone call? Totally unprofessional. BIG SCAM, save your money and go elsewhere. At this point I do not expect anything from them because they are liars who do not follow through on their word. Stay away! I lost a lot of money! This was not an innocent mistake, because my roommates SHOWED them the remaining boxes and they refused to pack them. read more
11 years ago
This is my 57th review and I pride myself on being fair and even handed. While I have not always been delighted with the services I have received, I have never called a company deplorable nor would I do so lightly. I was having my apt painted and floors redone and needed to have my furniture removed for the duration, hence my call to Flat Rate. I carefully planned the timing of the painters, flooring install and the movers; (even allotting a few days of "wiggle room" just in case) as I was having people over for both Passover and Easter. The first group of movers picked up my items to bring them to Flat Rates' warehouse in NJ. A little over a week later, they were to be returned. The second group of movers arrived and were almost finished when I was advised that there was "a problem." The mover asked me to accompany him to my lobby where I found my very expensive side buffet, upside down with the back leg and adjoining area smashed to pieces. He admitted that this was his fault, and that this actually occurred days prior as they were loading my furniture from their warehouse into the truck. I asked why someone from Flat Rate didn't call me prior to delivery? The mover indicated he was instructed to deliver it broken, and to advise me to file a clam. This was the first red flag- Flat Rate was aware that their men damaged my furniture and yet, fir some inexplicable reason felt no obligation to advise me of same. I called their customer service dept immediately and incorrectly assumed they would be as concerned as I was. Their response "oh, sorry - can you please just take some pics, fill out the form and send it back to us." I filled out the form, included photos, a receipt which clearly shows the cost of the piece.They also ask for the weight of the piece which I think is absurd. Not sure about all of you, but I just can't for the life of me remember when was the last time I weighed a piece of my furniture. Clearly another red flag. Saying I was devastated about the damage that Flat Rate caused would be an understatement. Just to clarify, if this were a piece of furniture I purchased from Crate & Barrel, sure I would be upset, but we are talking about a piece of furniture that was bought as an investment and was over $6,900. Since I was aware of the value, I opted for their insurance which valued my property at $10,000. I then receive an ambiguous email from their Customer Service Dept - I say ambiguous as it was signed "customer service" which indicated that I needed to contact their vendor, All Furniture Services, so they can assess the damage. All Furniture arrives three days later, the guy tells me how great he is, and that he can "fix it" Fix it? Even if All Furniture were miracle workers and could "fix it" the piece would no longer have the same value. To add insult to injury, I needed to call 20 people and tell them to find alternative arrangements for the holidays - so another big thank you to Flat Rate from my friends & family whose holiday plans were cancelled the day before. I then receive an email to advise that my claim is "now closed" and they would like to offer me $250.00 as a "courtesy compensation" So Flat Rate just damaged a $6,900 piece of furniture, and their idea of settling my claim is to offer me $250.00? They also advise that I can have it repaired by All Furniture Services for $450.00. As per Flat Rate, I have a $500.00 deductible so while they state that they will repair or replace any damaged furniture, in actuality you are the one who pays for the repair. I am far from obtuse so what am I missing here? I am now sitting with the broken piece of furniture in my kitchen (where their men promptly "dumped" it) although it belongs in my living room. My apt looks as if I just moved in instead of having just been redone. And while the damage was due to Flat Rate's negligence, they have now washed their hands of the matter and feel that an offer of a $250.00 check will cover my inconvenience ( It cost more than $250. to have the piece professional cleaned). Inconvenience doesn't even begin to describe what I have been through and again, all due to Flat Rates' negligence. They have decided to wash their hands of the matter, I on the other hand have not. My next call was again to their customer service, to ask for a name/ email address for someone on their management team. Nope sorry - we cannot provide that information. As someone who works in management for one of the largest privately owned companies in the U.S., we have no issue providing contact info for anyone on our Executive Management Team. Why - because any company with integrity actually wants to hear from their customers -whether for a compliment or a complaint. That is what good companies do. That is what ethics, integrity and good business practices are all about. Clearly Flat Rate h read more
11 years ago
This is my 57th review and I pride myself on being fair and even handed. While I have not always been delighted with the services I have received, I have never called a company deplorable nor would I do so lightly. I was having my apt painted and floors redone and needed to have my furniture removed for the duration, hence my call to Flat Rate. I carefully planned the timing of the painters, flooring install and the movers; (even allotting a few days of "wiggle room" just in case) as I was having people over for both Passover and Easter. The first group of movers picked up my items to bring them to Flat Rates' warehouse in NJ. A little over a week later, they were to be returned. The second group of movers arrived and were almost finished when I was advised that there was "a problem." The mover asked me to accompany him to my lobby where I found my very expensive side buffet, upside down with the back leg and adjoining area smashed to pieces. He admitted that this was his fault, and that this actually occurred days prior as they were loading my furniture from their warehouse into the truck. I asked why someone from Flat Rate didn't call me prior to delivery? The mover indicated he was instructed to deliver it broken, and to advise me to file a clam. This was the first red flag- Flat Rate was aware that their men damaged my furniture and yet, fir some inexplicable reason felt no obligation to advise me of same. I called their customer service dept immediately and incorrectly assumed they would be as concerned as I was. Their response "oh, sorry - can you please just take some pics, fill out the form and send it back to us." I filled out the form, included photos, a receipt which clearly shows the cost of the piece.They also ask for the weight of the piece which I think is absurd. Not sure about all of you, but I just can't for the life of me remember when was the last time I weighed a piece of my furniture. Clearly another red flag. Saying I was devastated about the damage that Flat Rate caused would be an understatement. Just to clarify, if this were a piece of furniture I purchased from Crate & Barrel, sure I would be upset, but we are talking about a piece of furniture that was bought as an investment and was over $6,900. Since I was aware of the value, I opted for their insurance which valued my property at $10,000. I then receive an ambiguous email from their Customer Service Dept - I say ambiguous as it was signed "customer service" which indicated that I needed to contact their vendor, All Furniture Services, so they can assess the damage. All Furniture arrives three days later, the guy tells me how great he is, and that he can "fix it" Fix it? Even if All Furniture were miracle workers and could "fix it" the piece would no longer have the same value. To add insult to injury, I needed to call 20 people and tell them to find alternative arrangements for the holidays - so another big thank you to Flat Rate from my friends & family whose holiday plans were cancelled the day before. I then receive an email to advise that my claim is "now closed" and they would like to offer me $250.00 as a "courtesy compensation" So Flat Rate just damaged a $6,900 piece of furniture, and their idea of settling my claim is to offer me $250.00? They also advise that I can have it repaired by All Furniture Services for $450.00. As per Flat Rate, I have a $500.00 deductible so while they state that they will repair or replace any damaged furniture, in actuality you are the one who pays for the repair. I am far from obtuse so what am I missing here? I am now sitting with the broken piece of furniture in my kitchen (where their men promptly "dumped" it) although it belongs in my living room. My apt looks as if I just moved in instead of having just been redone. And while the damage was due to Flat Rate's negligence, they have now washed their hands of the matter and feel that an offer of a $250.00 check will cover my inconvenience ( It cost more than $250. to have the piece professional cleaned). Inconvenience doesn't even begin to describe what I have been through and again, all due to Flat Rates' negligence. They have decided to wash their hands of the matter, I on the other hand have not. My next call was again to their customer service, to ask for a name/ email address for someone on their management team. Nope sorry - we cannot provide that information. As someone who works in management for one of the largest privately owned companies in the U.S., we have no issue providing contact info for anyone on our Executive Management Team. Why - because any company with integrity actually wants to hear from their customers -whether for a compliment or a complaint. That is what good companies do. That is what ethics, integrity and good business practices are all about. Clearly Flat Rate h read more
11 years ago
This is my 57th review and I pride myself on being fair and even handed. While I have not always been delighted with the services I have received, I have never called a company deplorable nor would I do so lightly. I was having my apt painted and floors redone and needed to have my furniture removed for the duration, hence my call to Flat Rate. I carefully planned the timing of the painters, flooring install and the movers; (even allotting a few days of "wiggle room" just in case) as I was having people over for both Passover and Easter. The first group of movers picked up my items to bring them to Flat Rates' warehouse in NJ. A little over a week later, they were to be returned. The second group of movers arrived and were almost finished when I was advised that there was "a problem." The mover asked me to accompany him to my lobby where I found my very expensive side buffet, upside down with the back leg and adjoining area smashed to pieces. He admitted that this was his fault, and that this actually occurred days prior as they were loading my furniture from their warehouse into the truck. I asked why someone from Flat Rate didn't call me prior to delivery? The mover indicated he was instructed to deliver it broken, and to advise me to file a clam. This was the first red flag- Flat Rate was aware that their men damaged my furniture and yet, fir some inexplicable reason felt no obligation to advise me of same. I called their customer service dept immediately and incorrectly assumed they would be as concerned as I was. Their response "oh, sorry - can you please just take some pics, fill out the form and send it back to us." I filled out the form, included photos, a receipt which clearly shows the cost of the piece.They also ask for the weight of the piece which I think is absurd. Not sure about all of you, but I just can't for the life of me remember when was the last time I weighed a piece of my furniture. Clearly another red flag. Saying I was devastated about the damage that Flat Rate caused would be an understatement. Just to clarify, if this were a piece of furniture I purchased from Crate & Barrel, sure I would be upset, but we are talking about a piece of furniture that was bought as an investment and was over $6,900. Since I was aware of the value, I opted for their insurance which valued my property at $10,000. I then receive an ambiguous email from their Customer Service Dept - I say ambiguous as it was signed "customer service" which indicated that I needed to contact their vendor, All Furniture Services, so they can assess the damage. All Furniture arrives three days later, the guy tells me how great he is, and that he can "fix it" Fix it? Even if All Furniture were miracle workers and could "fix it" the piece would no longer have the same value. To add insult to injury, I needed to call 20 people and tell them to find alternative arrangements for the holidays - so another big thank you to Flat Rate from my friends & family whose holiday plans were cancelled the day before. I then receive an email to advise that my claim is "now closed" and they would like to offer me $250.00 as a "courtesy compensation" So Flat Rate just damaged a $6,900 piece of furniture, and their idea of settling my claim is to offer me $250.00? They also advise that I can have it repaired by All Furniture Services for $450.00. As per Flat Rate, I have a $500.00 deductible so while they state that they will repair or replace any damaged furniture, in actuality you are the one who pays for the repair. I am far from obtuse so what am I missing here? I am now sitting with the broken piece of furniture in my kitchen (where their men promptly "dumped" it) although it belongs in my living room. My apt looks as if I just moved in instead of having just been redone. And while the damage was due to Flat Rate's negligence, they have now washed their hands of the matter and feel that an offer of a $250.00 check will cover my inconvenience ( It cost more than $250. to have the piece professional cleaned). Inconvenience doesn't even begin to describe what I have been through and again, all due to Flat Rates' negligence. They have decided to wash their hands of the matter, I on the other hand have not. My next call was again to their customer service, to ask for a name/ email address for someone on their management team. Nope sorry - we cannot provide that information. As someone who works in management for one of the largest privately owned companies in the U.S., we have no issue providing contact info for anyone on our Executive Management Team. Why - because any company with integrity actually wants to hear from their customers -whether for a compliment or a complaint. That is what good companies do. That is what ethics, integrity and good business practices are all about. Clearly Flat Rate h read more
11 years ago
This is my 57th review and I pride myself on being fair and even handed. While I have not always been delighted with the services I have received, I have never called a company deplorable nor would I do so lightly. I was having my apt painted and floors redone and needed to have my furniture removed for the duration, hence my call to Flat Rate. I carefully planned the timing of the painters, flooring install and the movers; (even allotting a few days of "wiggle room" just in case) as I was having people over for both Passover and Easter. The first group of movers picked up my items to bring them to Flat Rates' warehouse in NJ. A little over a week later, they were to be returned. The second group of movers arrived and were almost finished when I was advised that there was "a problem." The mover asked me to accompany him to my lobby where I found my very expensive side buffet, upside down with the back leg and adjoining area smashed to pieces. He admitted that this was his fault, and that this actually occurred days prior as they were loading my furniture from their warehouse into the truck. I asked why someone from Flat Rate didn't call me prior to delivery? The mover indicated he was instructed to deliver it broken, and to advise me to file a clam. This was the first red flag- Flat Rate was aware that their men damaged my furniture and yet, fir some inexplicable reason felt no obligation to advise me of same. I called their customer service dept immediately and incorrectly assumed they would be as concerned as I was. Their response "oh, sorry - can you please just take some pics, fill out the form and send it back to us." I filled out the form, included photos, a receipt which clearly shows the cost of the piece.They also ask for the weight of the piece which I think is absurd. Not sure about all of you, but I just can't for the life of me remember when was the last time I weighed a piece of my furniture. Clearly another red flag. Saying I was devastated about the damage that Flat Rate caused would be an understatement. Just to clarify, if this were a piece of furniture I purchased from Crate & Barrel, sure I would be upset, but we are talking about a piece of furniture that was bought as an investment and was over $6,900. Since I was aware of the value, I opted for their insurance which valued my property at $10,000. I then receive an ambiguous email from their Customer Service Dept - I say ambiguous as it was signed "customer service" which indicated that I needed to contact their vendor, All Furniture Services, so they can assess the damage. All Furniture arrives three days later, the guy tells me how great he is, and that he can "fix it" Fix it? Even if All Furniture were miracle workers and could "fix it" the piece would no longer have the same value. To add insult to injury, I needed to call 20 people and tell them to find alternative arrangements for the holidays - so another big thank you to Flat Rate from my friends & family whose holiday plans were cancelled the day before. I then receive an email to advise that my claim is "now closed" and they would like to offer me $250.00 as a "courtesy compensation" So Flat Rate just damaged a $6,900 piece of furniture, and their idea of settling my claim is to offer me $250.00? They also advise that I can have it repaired by All Furniture Services for $450.00. As per Flat Rate, I have a $500.00 deductible so while they state that they will repair or replace any damaged furniture, in actuality you are the one who pays for the repair. I am far from obtuse so what am I missing here? I am now sitting with the broken piece of furniture in my kitchen (where their men promptly "dumped" it) although it belongs in my living room. My apt looks as if I just moved in instead of having just been redone. And while the damage was due to Flat Rate's negligence, they have now washed their hands of the matter and feel that an offer of a $250.00 check will cover my inconvenience ( It cost more than $250. to have the piece professional cleaned). Inconvenience doesn't even begin to describe what I have been through and again, all due to Flat Rates' negligence. They have decided to wash their hands of the matter, I on the other hand have not. My next call was again to their customer service, to ask for a name/ email address for someone on their management team. Nope sorry - we cannot provide that information. As someone who works in management for one of the largest privately owned companies in the U.S., we have no issue providing contact info for anyone on our Executive Management Team. Why - because any company with integrity actually wants to hear from their customers -whether for a compliment or a complaint. That is what good companies do. That is what ethics, integrity and good business practices are all about. Clearly Flat Rate h read more
15 years ago
EDIT (March 6): I spoke to Vicky, head of customer service at Flatrate Movers, this week. She saw my yelp review and called me to get more details. I was impressed by the proactive response and her interest in my experience. She assured me that what I described below is not the normal experience, and they have spoken with the movers to remediate the situation. I'm happy now to recommend Flatrate to others, b/c clearly customer satisfaction is their priority. (March 2) We wanted an up-front amount to budget for moving costs, so flatrate seemed ideal. Plus, we investigated 3 other companies and all the quotes seemed to be in the same ballpark. Flatrate got the edge for excellent sales service in assuring us *everything* was included such disassembly & reassembly, extra packing and padding for all the furniture and breakables, and taxes + tolls + expenses. Plus, I thought they might be motivated to work efficiently since there was no hourly rate. I was quoted $950 for *everything* and was told that 4 guys would show up, and it would take around 4-5 hours. We had a 1-br apt on the 2nd floor, and we moved to a 3rd floor walk-up apt. Basic inventory includes bed, 2 dressers, large 8ft ikea wardrobe, couch, 2 desks, 4 chairs, dining table, 2 elfa storage units, 4 bookshelves, 3 large clay planters and @ 30 boxes of stuff. Couple of things to note here: - we told the sales rep that we were moving to a 3rd floor walk-up - we initially forgot to include the 3 clay planters in our inventory list, and we emailed the sales rep 4 days prior to the move to be sure and include these So on the day of the move, we were ready with all the boxes packed and labeled. Our arrival window was 1-3pm and the moving truck arrived at 3pm with 3 movers, apologizing for the delay b/c of problems with the previous move. The foreman was clearly ready to get going since they work on commission and not an hourly rate, as he explained to us several times that day. However, one guy had to sit in the truck the whole time so we only had 2 guys to pack up our apt. The planters were the first thing the foreman complained about - "it's not my responsibility... if anything happens to them, it's not my responsibility b/c that's not on my inventory sheet. That is going to cost you extra." We discussed this for a few minutes, and decided that since we did email the sales rep about the planters, we would be ok for insurance purposes. They moved the planters but didn't add anything to the cost. The movers got everything into the truck in about 2 hours, except for the large ikea wardrobe. That was the next complaint from the foreman... "it's not my responsibility." According to the foreman, he felt like the wardrobe was too risky to move and it would likely break and it wasn't his responsibility, as he kept repeating. We did remind him that it was included in the quote - the disassembly and reassembly in fact - but he was adamant it wasn't his responsibility. Since he was so sure it would not survive the trip, we decided to leave the wardrobe to the next tenant. In hindsight, I guess he wanted to leave it b/c it would take too long to handle and he was in a hurry to finish for the day. So we left the wardrobe - the largest piece of furniture, and likely a chunk of the price quoted. When we arrived at the new apt building, the foreman balked at the walk-up. Apparently, he was not told that the stairs were double flights instead of a straight flight of stairs. We didn't know we had to explain the stairs to the sales rep when we got the quote, but we told him it was a 3rd floor walk-up and it was written on the foreman's papers as a 3rd floor walk-up. The foreman kept balking - "this will cost you extra, someone will have to pay us for this, it takes extra time." So he called flatrate headquarters and talked to them for a while, and then handed the phone to us. We explained that we said 3rd floor walk-up but we didn't know we had to give details about the flights. A few minutes after that call, another rep from flatrate called us again. After much discussion, we were told that sales would have to call us later in the week to discuss how this might impact our final price. We were very upset to hear this since we had left the largest piece of furniture back in the old apartment, with no complaint about getting a refund, and we had been accurate in describing everything in our move. Sales never asked for details like how many stairs are in each flight, etc. That said, the movers worked very hard to get everything upstairs in 2 hours. They finished the day around 8.30pm, so it was about 4 hrs of work and 1.5 hr of transit time. We tipped them 17% on the original cost even though the large wardrobe was left behind. The foreman then took a box of cookies on the counter without even asking me if he could have any - cheeky! read more
8 years ago
We used FlatRate Moving to move our things from a home in Colorado and our home in NYC to our new place in Philadelphia. To put it simply, everything about this move was completely unprofessional and mismanaged. We could not be more disappointed in the lack of service and the aggravation caused at every turn and it ended with our furniture (worth $7k) being delivered broken and a refund of $450 for move that cost just shy of $10k. We submitted a claim and an appeal to the verdict with all information documented with pictures and explanations in powerpoint. Bottom line, a move is stressful enough so you need to work with experienced professionals you can trust. I highly recommend avoiding FlatRate. Here is an outline of our experience: 1) COLORADO PICK UP: After flying from NYC to Colorado explicitly for the confirmed October 27 pickup, the van didn't show in the first few hours of the window. We called FlatRate and were told A) there was no pickup scheduled for that day despite the fact that we had confirmation emails not only from a FlatRate employee but also their automated system and B) the pickup would have to be scheduled later in the week on a day we were no longer in Colorado. After spending time talking with 2 different people at FlatRate, a supervisor told us that the automated system had sent us a pickup confirmation in error and that was a common mistake. He said, "We don't know why it does that, but it does. I'm sorry." This still didn't make any sense to us because despite any malfunction of an automated system, we had written confirmation from our sales rep we had been working with. Additionally, FlatRate had already charged our credit card the day before which only happens when the pickup is confirmed. After making it clear that we were unable to come back on any other day and supervise the items being packed, the supervisor made arrangements for a truck to execute pick up that day. Our whole day was spent re-organizing the move for the planned date and then waiting for the truck to show up. A fundamental error such as the pick up day and window being incorrect (after a human and automated confirmation) is absolutely unacceptable, especially when you live out of state and are taking the time to fly in specifically for the move. 2) PHILADELPHIA DELIVERY: On the receiving end in Philadelphia, the Colorado shipment also proved problematic. We emailed our sales rep and Dejon Reid (VP of Sales!) multiple times to coordinate the delivery date and received confirmation for Nov 19-20. I reached out to both gentlemen on Nov 8 and again on Nov 13 to advise them that the Philadelphia Police Department was only able to give us a parking permit for the delivery truck on Nov 19 so that is the date we needed to lock in. We never heard back from either. On Nov 14 we received an email from an employee saying that our shipment was enroute and there were no delays. On Nov 16 we received an email from the Long Distance Department confirming the shipment was still enroute and the current estimated delivery window was Nov 17-20. With no further information and no response from our sales rep or the VP of Sale about locking in Nov 19, we were forced to call FlatRate on Nov 18. The representative said, "I don't have Nov 19 confirmed and will inform you once we have a date available" implying we had no prior communication with FlatRate about the delivery date whatsoever. We were frustrated beyond belief: how was there no record of the Nov 19-20 window that the VP and the sales rep confirmed and now we were being told there was actually no date on the books at all? We explained the entire situation to the representative who had to escalate our situation only to come back and confirm Nov 19 an hour and half later. I understand that it is difficult for FlatRate to confirm exact dates and times but it should be noted that on Oct 31 the sales rep confirmed a delivery date of Nov 17th via email; so, if he could do it once, why could it not be confirmed again two days LATER than the original planned date and if it couldn't be confirmed why wasn't that communicated to us? Also, we were extremely disappointed that we were emailing with a VP at their company who never responded to our emails after Nov 8 and let our move fall through the cracks to again be dealt with by us, the end customers. 3) CLAIM PROCESS: The claim process was just as bad as the rest of this experience. Filing the claim and then waiting 2 months for FlatRate to tell us they would give us $450 for the $7k worth of items that were damaged was insulting. We then filed an appeal. We were continually told they were still looking into it every time we followed up. Months later still no answer. This is customer service at its worse. If you do decide to use FlatRate, please make sure to get the highest insurance possible. read more
11 years ago
Rating between 2 - 3 stars was debatable. Flat Rate was referred to me by one of my graduate school classmates that had success moving from NYC to MIA. Unfortunately, my experience was not as smooth. I believe generally they are 4/5-star, but my experience was the outlier which I feel no other person, especially someone not covered by corporate expense should endure. On a positive note, the email or phone responsive of the Flat Rate office team is great as is the speed in which items are packed/unpacked, loaded/unloaded by the on-site movers. Also, the paperwork is well laid out. However, the negative is a lack of organization to pack/unpack boxed contents; as well as my move was scheduled against my preferred timing, leading to both inconvenience and inefficiency of delivery plus some of my furniture arrived with damages and all furniture had dust. Also at the end of the first 3-month storage period, I was notified my monthly storage fee would double. I had to refute such gouging and eventually I agreed to a more a nominal increase, but an increase all the same which I found unscrupulous as nothing in original contract said rates could change. It was agreed to in writing and verbally that I would be alerted 48 hours before delivery. Instead not only was it only 24 hour notice, Flat Rate Long Distance decided to proceed with the move on a date when I had tight availability and that my building management could only assign 2 hours use of elevator even though we both requested the day after which was free availability. The movers were there a total of 3 hours and 45 minutes. Given the poor scheduling, I had to take a conference call so I was preoccupied for the first 2 1/2 hours of the move. For what remained, it was difficult to direct the movers due to the missed time and so many items being in my apartment that were brought up to adhere to the 2 hour elevator limit. Also, due to the poor packing of my boxes, and being that I have so many items, it was difficult to properly place items for two reasons, first, the boxes were not detailed in labeling. For instance, books in boxes were labeled to the correct room, but there was no labeling of which shelf, and left to right, based on how it was setup before packing it up. Therefore, without me overseeing, the books were unpacked and haphazardly placed on shelf, mostly back to front. This created aimless work for the movers and extra work for me in completely reorganizing. Second, all furniture had dirt which led me to question were my items not stored wrapped; the dust was caked on. I received no heads up beforehand that this may be the condition they arrive in to prep so unpacking was futile as all furniture had to be thoroughly wiped and sanitized. Given the dust, why would Flat Rate not recommend that I cancel unpacking given their expertise of what condition lengthy stored items might arrive in? Also, many boxes had a mix of items just thrown in without regard for the protection or delicacy of the items, i.e. shoes with lingerie, kitchen items with linens, light fixtures with hair products. I have a lot of things and this move wasn't easy on both ends, however, my contract wasn't just for transporting items, but also fees for packing and unpacking. Including $500 cash tip for the movers on both ends, I absolutely feel jilted. To add insult to injury, a handful of furniture items were delivered scratched with gashes in the wood that were not there prior and two pieces off hinge. Additionally, right after my pickup, I reached out to my booker that the movers left two picture hangings on wall that I specifically asked to be packed; to this date I've received no response, apology or compensation. My Dirt Devil vacuum and Black & Decker drill are missing; as well as the moving blanket I borrowed from a friend seems to have been accidentally taken during unpack. The only thing that got me through the delivery was how great the foreman was. I really wish the packing had been done better so that they could have unpacked better and helped me more because they had such great attitudes. Unfortunately, I had to release them as it was futile due to hapless packing and dirt on the furniture. Plus what they were unpacking actually was creating work. Moving is a strain enough as it is, even more so as a single woman, and without a company covering long distance and the long storage expenses. I am hoping that Flat Rate does the right thing with reparations for the claim and photo documentation I submit. Should you select Flat Rate, please be proactive to ensure you do endure the damages and occurrences I had. Photos are posted to show above. read more
11 years ago
Rating between 2 - 3 stars was debatable. Flat Rate was referred to me by one of my graduate school classmates that had success moving from NYC to MIA. Unfortunately, my experience was not as smooth. I believe generally they are 4/5-star, but my experience was the outlier which I feel no other person, especially someone not covered by corporate expense should endure. On a positive note, the email or phone responsive of the Flat Rate office team is great as is the speed in which items are packed/unpacked, loaded/unloaded by the on-site movers. Also, the paperwork is well laid out. However, the negative is a lack of organization to pack/unpack boxed contents; as well as my move was scheduled against my preferred timing, leading to both inconvenience and inefficiency of delivery plus some of my furniture arrived with damages and all furniture had dust. Also at the end of the first 3-month storage period, I was notified my monthly storage fee would double. I had to refute such gouging and eventually I agreed to a more a nominal increase, but an increase all the same which I found unscrupulous as nothing in original contract said rates could change. It was agreed to in writing and verbally that I would be alerted 48 hours before delivery. Instead not only was it only 24 hour notice, Flat Rate Long Distance decided to proceed with the move on a date when I had tight availability and that my building management could only assign 2 hours use of elevator even though we both requested the day after which was free availability. The movers were there a total of 3 hours and 45 minutes. Given the poor scheduling, I had to take a conference call so I was preoccupied for the first 2 1/2 hours of the move. For what remained, it was difficult to direct the movers due to the missed time and so many items being in my apartment that were brought up to adhere to the 2 hour elevator limit. Also, due to the poor packing of my boxes, and being that I have so many items, it was difficult to properly place items for two reasons, first, the boxes were not detailed in labeling. For instance, books in boxes were labeled to the correct room, but there was no labeling of which shelf, and left to right, based on how it was setup before packing it up. Therefore, without me overseeing, the books were unpacked and haphazardly placed on shelf, mostly back to front. This created aimless work for the movers and extra work for me in completely reorganizing. Second, all furniture had dirt which led me to question were my items not stored wrapped; the dust was caked on. I received no heads up beforehand that this may be the condition they arrive in to prep so unpacking was futile as all furniture had to be thoroughly wiped and sanitized. Given the dust, why would Flat Rate not recommend that I cancel unpacking given their expertise of what condition lengthy stored items might arrive in? Also, many boxes had a mix of items just thrown in without regard for the protection or delicacy of the items, i.e. shoes with lingerie, kitchen items with linens, light fixtures with hair products. I have a lot of things and this move wasn't easy on both ends, however, my contract wasn't just for transporting items, but also fees for packing and unpacking. Including $500 cash tip for the movers on both ends, I absolutely feel jilted. To add insult to injury, a handful of furniture items were delivered scratched with gashes in the wood that were not there prior and two pieces off hinge. Additionally, right after my pickup, I reached out to my booker that the movers left two picture hangings on wall that I specifically asked to be packed; to this date I've received no response, apology or compensation. My Dirt Devil vacuum and Black & Decker drill are missing; as well as the moving blanket I borrowed from a friend seems to have been accidentally taken during unpack. The only thing that got me through the delivery was how great the foreman was. I really wish the packing had been done better so that they could have unpacked better and helped me more because they had such great attitudes. Unfortunately, I had to release them as it was futile due to hapless packing and dirt on the furniture. Plus what they were unpacking actually was creating work. Moving is a strain enough as it is, even more so as a single woman, and without a company covering long distance and the long storage expenses. I am hoping that Flat Rate does the right thing with reparations for the claim and photo documentation I submit. Should you select Flat Rate, please be proactive to ensure you do endure the damages and occurrences I had. Photos are posted to show above. read more
11 years ago
Rating between 2 - 3 stars was debatable. Flat Rate was referred to me by one of my graduate school classmates that had success moving from NYC to MIA. Unfortunately, my experience was not as smooth. I believe generally they are 4/5-star, but my experience was the outlier which I feel no other person, especially someone not covered by corporate expense should endure. On a positive note, the email or phone responsive of the Flat Rate office team is great as is the speed in which items are packed/unpacked, loaded/unloaded by the on-site movers. Also, the paperwork is well laid out. However, the negative is a lack of organization to pack/unpack boxed contents; as well as my move was scheduled against my preferred timing, leading to both inconvenience and inefficiency of delivery plus some of my furniture arrived with damages and all furniture had dust. Also at the end of the first 3-month storage period, I was notified my monthly storage fee would double. I had to refute such gouging and eventually I agreed to a more a nominal increase, but an increase all the same which I found unscrupulous as nothing in original contract said rates could change. It was agreed to in writing and verbally that I would be alerted 48 hours before delivery. Instead not only was it only 24 hour notice, Flat Rate Long Distance decided to proceed with the move on a date when I had tight availability and that my building management could only assign 2 hours use of elevator even though we both requested the day after which was free availability. The movers were there a total of 3 hours and 45 minutes. Given the poor scheduling, I had to take a conference call so I was preoccupied for the first 2 1/2 hours of the move. For what remained, it was difficult to direct the movers due to the missed time and so many items being in my apartment that were brought up to adhere to the 2 hour elevator limit. Also, due to the poor packing of my boxes, and being that I have so many items, it was difficult to properly place items for two reasons, first, the boxes were not detailed in labeling. For instance, books in boxes were labeled to the correct room, but there was no labeling of which shelf, and left to right, based on how it was setup before packing it up. Therefore, without me overseeing, the books were unpacked and haphazardly placed on shelf, mostly back to front. This created aimless work for the movers and extra work for me in completely reorganizing. Second, all furniture had dirt which led me to question were my items not stored wrapped; the dust was caked on. I received no heads up beforehand that this may be the condition they arrive in to prep so unpacking was futile as all furniture had to be thoroughly wiped and sanitized. Given the dust, why would Flat Rate not recommend that I cancel unpacking given their expertise of what condition lengthy stored items might arrive in? Also, many boxes had a mix of items just thrown in without regard for the protection or delicacy of the items, i.e. shoes with lingerie, kitchen items with linens, light fixtures with hair products. I have a lot of things and this move wasn't easy on both ends, however, my contract wasn't just for transporting items, but also fees for packing and unpacking. Including $500 cash tip for the movers on both ends, I absolutely feel jilted. To add insult to injury, a handful of furniture items were delivered scratched with gashes in the wood that were not there prior and two pieces off hinge. Additionally, right after my pickup, I reached out to my booker that the movers left two picture hangings on wall that I specifically asked to be packed; to this date I've received no response, apology or compensation. My Dirt Devil vacuum and Black & Decker drill are missing; as well as the moving blanket I borrowed from a friend seems to have been accidentally taken during unpack. The only thing that got me through the delivery was how great the foreman was. I really wish the packing had been done better so that they could have unpacked better and helped me more because they had such great attitudes. Unfortunately, I had to release them as it was futile due to hapless packing and dirt on the furniture. Plus what they were unpacking actually was creating work. Moving is a strain enough as it is, even more so as a single woman, and without a company covering long distance and the long storage expenses. I am hoping that Flat Rate does the right thing with reparations for the claim and photo documentation I submit. Should you select Flat Rate, please be proactive to ensure you do endure the damages and occurrences I had. Photos are posted to show above. read more
11 years ago
Rating between 2 - 3 stars was debatable. Flat Rate was referred to me by one of my graduate school classmates that had success moving from NYC to MIA. Unfortunately, my experience was not as smooth. I believe generally they are 4/5-star, but my experience was the outlier which I feel no other person, especially someone not covered by corporate expense should endure. On a positive note, the email or phone responsive of the Flat Rate office team is great as is the speed in which items are packed/unpacked, loaded/unloaded by the on-site movers. Also, the paperwork is well laid out. However, the negative is a lack of organization to pack/unpack boxed contents; as well as my move was scheduled against my preferred timing, leading to both inconvenience and inefficiency of delivery plus some of my furniture arrived with damages and all furniture had dust. Also at the end of the first 3-month storage period, I was notified my monthly storage fee would double. I had to refute such gouging and eventually I agreed to a more a nominal increase, but an increase all the same which I found unscrupulous as nothing in original contract said rates could change. It was agreed to in writing and verbally that I would be alerted 48 hours before delivery. Instead not only was it only 24 hour notice, Flat Rate Long Distance decided to proceed with the move on a date when I had tight availability and that my building management could only assign 2 hours use of elevator even though we both requested the day after which was free availability. The movers were there a total of 3 hours and 45 minutes. Given the poor scheduling, I had to take a conference call so I was preoccupied for the first 2 1/2 hours of the move. For what remained, it was difficult to direct the movers due to the missed time and so many items being in my apartment that were brought up to adhere to the 2 hour elevator limit. Also, due to the poor packing of my boxes, and being that I have so many items, it was difficult to properly place items for two reasons, first, the boxes were not detailed in labeling. For instance, books in boxes were labeled to the correct room, but there was no labeling of which shelf, and left to right, based on how it was setup before packing it up. Therefore, without me overseeing, the books were unpacked and haphazardly placed on shelf, mostly back to front. This created aimless work for the movers and extra work for me in completely reorganizing. Second, all furniture had dirt which led me to question were my items not stored wrapped; the dust was caked on. I received no heads up beforehand that this may be the condition they arrive in to prep so unpacking was futile as all furniture had to be thoroughly wiped and sanitized. Given the dust, why would Flat Rate not recommend that I cancel unpacking given their expertise of what condition lengthy stored items might arrive in? Also, many boxes had a mix of items just thrown in without regard for the protection or delicacy of the items, i.e. shoes with lingerie, kitchen items with linens, light fixtures with hair products. I have a lot of things and this move wasn't easy on both ends, however, my contract wasn't just for transporting items, but also fees for packing and unpacking. Including $500 cash tip for the movers on both ends, I absolutely feel jilted. To add insult to injury, a handful of furniture items were delivered scratched with gashes in the wood that were not there prior and two pieces off hinge. Additionally, right after my pickup, I reached out to my booker that the movers left two picture hangings on wall that I specifically asked to be packed; to this date I've received no response, apology or compensation. My Dirt Devil vacuum and Black & Decker drill are missing; as well as the moving blanket I borrowed from a friend seems to have been accidentally taken during unpack. The only thing that got me through the delivery was how great the foreman was. I really wish the packing had been done better so that they could have unpacked better and helped me more because they had such great attitudes. Unfortunately, I had to release them as it was futile due to hapless packing and dirt on the furniture. Plus what they were unpacking actually was creating work. Moving is a strain enough as it is, even more so as a single woman, and without a company covering long distance and the long storage expenses. I am hoping that Flat Rate does the right thing with reparations for the claim and photo documentation I submit. Should you select Flat Rate, please be proactive to ensure you do endure the damages and occurrences I had. Photos are posted to show above. read more
11 years ago
Rating between 2 - 3 stars was debatable. Flat Rate was referred to me by one of my graduate school classmates that had success moving from NYC to MIA. Unfortunately, my experience was not as smooth. I believe generally they are 4/5-star, but my experience was the outlier which I feel no other person, especially someone not covered by corporate expense should endure. On a positive note, the email or phone responsive of the Flat Rate office team is great as is the speed in which items are packed/unpacked, loaded/unloaded by the on-site movers. Also, the paperwork is well laid out. However, the negative is a lack of organization to pack/unpack boxed contents; as well as my move was scheduled against my preferred timing, leading to both inconvenience and inefficiency of delivery plus some of my furniture arrived with damages and all furniture had dust. Also at the end of the first 3-month storage period, I was notified my monthly storage fee would double. I had to refute such gouging and eventually I agreed to a more a nominal increase, but an increase all the same which I found unscrupulous as nothing in original contract said rates could change. It was agreed to in writing and verbally that I would be alerted 48 hours before delivery. Instead not only was it only 24 hour notice, Flat Rate Long Distance decided to proceed with the move on a date when I had tight availability and that my building management could only assign 2 hours use of elevator even though we both requested the day after which was free availability. The movers were there a total of 3 hours and 45 minutes. Given the poor scheduling, I had to take a conference call so I was preoccupied for the first 2 1/2 hours of the move. For what remained, it was difficult to direct the movers due to the missed time and so many items being in my apartment that were brought up to adhere to the 2 hour elevator limit. Also, due to the poor packing of my boxes, and being that I have so many items, it was difficult to properly place items for two reasons, first, the boxes were not detailed in labeling. For instance, books in boxes were labeled to the correct room, but there was no labeling of which shelf, and left to right, based on how it was setup before packing it up. Therefore, without me overseeing, the books were unpacked and haphazardly placed on shelf, mostly back to front. This created aimless work for the movers and extra work for me in completely reorganizing. Second, all furniture had dirt which led me to question were my items not stored wrapped; the dust was caked on. I received no heads up beforehand that this may be the condition they arrive in to prep so unpacking was futile as all furniture had to be thoroughly wiped and sanitized. Given the dust, why would Flat Rate not recommend that I cancel unpacking given their expertise of what condition lengthy stored items might arrive in? Also, many boxes had a mix of items just thrown in without regard for the protection or delicacy of the items, i.e. shoes with lingerie, kitchen items with linens, light fixtures with hair products. I have a lot of things and this move wasn't easy on both ends, however, my contract wasn't just for transporting items, but also fees for packing and unpacking. Including $500 cash tip for the movers on both ends, I absolutely feel jilted. To add insult to injury, a handful of furniture items were delivered scratched with gashes in the wood that were not there prior and two pieces off hinge. Additionally, right after my pickup, I reached out to my booker that the movers left two picture hangings on wall that I specifically asked to be packed; to this date I've received no response, apology or compensation. My Dirt Devil vacuum and Black & Decker drill are missing; as well as the moving blanket I borrowed from a friend seems to have been accidentally taken during unpack. The only thing that got me through the delivery was how great the foreman was. I really wish the packing had been done better so that they could have unpacked better and helped me more because they had such great attitudes. Unfortunately, I had to release them as it was futile due to hapless packing and dirt on the furniture. Plus what they were unpacking actually was creating work. Moving is a strain enough as it is, even more so as a single woman, and without a company covering long distance and the long storage expenses. I am hoping that Flat Rate does the right thing with reparations for the claim and photo documentation I submit. Should you select Flat Rate, please be proactive to ensure you do endure the damages and occurrences I had. Photos are posted to show above. read more
11 years ago
Rating between 2 - 3 stars was debatable. Flat Rate was referred to me by one of my graduate school classmates that had success moving from NYC to MIA. Unfortunately, my experience was not as smooth. I believe generally they are 4/5-star, but my experience was the outlier which I feel no other person, especially someone not covered by corporate expense should endure. On a positive note, the email or phone responsive of the Flat Rate office team is great as is the speed in which items are packed/unpacked, loaded/unloaded by the on-site movers. Also, the paperwork is well laid out. However, the negative is a lack of organization to pack/unpack boxed contents; as well as my move was scheduled against my preferred timing, leading to both inconvenience and inefficiency of delivery plus some of my furniture arrived with damages and all furniture had dust. Also at the end of the first 3-month storage period, I was notified my monthly storage fee would double. I had to refute such gouging and eventually I agreed to a more a nominal increase, but an increase all the same which I found unscrupulous as nothing in original contract said rates could change. It was agreed to in writing and verbally that I would be alerted 48 hours before delivery. Instead not only was it only 24 hour notice, Flat Rate Long Distance decided to proceed with the move on a date when I had tight availability and that my building management could only assign 2 hours use of elevator even though we both requested the day after which was free availability. The movers were there a total of 3 hours and 45 minutes. Given the poor scheduling, I had to take a conference call so I was preoccupied for the first 2 1/2 hours of the move. For what remained, it was difficult to direct the movers due to the missed time and so many items being in my apartment that were brought up to adhere to the 2 hour elevator limit. Also, due to the poor packing of my boxes, and being that I have so many items, it was difficult to properly place items for two reasons, first, the boxes were not detailed in labeling. For instance, books in boxes were labeled to the correct room, but there was no labeling of which shelf, and left to right, based on how it was setup before packing it up. Therefore, without me overseeing, the books were unpacked and haphazardly placed on shelf, mostly back to front. This created aimless work for the movers and extra work for me in completely reorganizing. Second, all furniture had dirt which led me to question were my items not stored wrapped; the dust was caked on. I received no heads up beforehand that this may be the condition they arrive in to prep so unpacking was futile as all furniture had to be thoroughly wiped and sanitized. Given the dust, why would Flat Rate not recommend that I cancel unpacking given their expertise of what condition lengthy stored items might arrive in? Also, many boxes had a mix of items just thrown in without regard for the protection or delicacy of the items, i.e. shoes with lingerie, kitchen items with linens, light fixtures with hair products. I have a lot of things and this move wasn't easy on both ends, however, my contract wasn't just for transporting items, but also fees for packing and unpacking. Including $500 cash tip for the movers on both ends, I absolutely feel jilted. To add insult to injury, a handful of furniture items were delivered scratched with gashes in the wood that were not there prior and two pieces off hinge. Additionally, right after my pickup, I reached out to my booker that the movers left two picture hangings on wall that I specifically asked to be packed; to this date I've received no response, apology or compensation. My Dirt Devil vacuum and Black & Decker drill are missing; as well as the moving blanket I borrowed from a friend seems to have been accidentally taken during unpack. The only thing that got me through the delivery was how great the foreman was. I really wish the packing had been done better so that they could have unpacked better and helped me more because they had such great attitudes. Unfortunately, I had to release them as it was futile due to hapless packing and dirt on the furniture. Plus what they were unpacking actually was creating work. Moving is a strain enough as it is, even more so as a single woman, and without a company covering long distance and the long storage expenses. I am hoping that Flat Rate does the right thing with reparations for the claim and photo documentation I submit. Should you select Flat Rate, please be proactive to ensure you do endure the damages and occurrences I had. Photos are posted to show above. read more
11 years ago
Rating between 2 - 3 stars was debatable. Flat Rate was referred to me by one of my graduate school classmates that had success moving from NYC to MIA. Unfortunately, my experience was not as smooth. I believe generally they are 4/5-star, but my experience was the outlier which I feel no other person, especially someone not covered by corporate expense should endure. On a positive note, the email or phone responsive of the Flat Rate office team is great as is the speed in which items are packed/unpacked, loaded/unloaded by the on-site movers. Also, the paperwork is well laid out. However, the negative is a lack of organization to pack/unpack boxed contents; as well as my move was scheduled against my preferred timing, leading to both inconvenience and inefficiency of delivery plus some of my furniture arrived with damages and all furniture had dust. Also at the end of the first 3-month storage period, I was notified my monthly storage fee would double. I had to refute such gouging and eventually I agreed to a more a nominal increase, but an increase all the same which I found unscrupulous as nothing in original contract said rates could change. It was agreed to in writing and verbally that I would be alerted 48 hours before delivery. Instead not only was it only 24 hour notice, Flat Rate Long Distance decided to proceed with the move on a date when I had tight availability and that my building management could only assign 2 hours use of elevator even though we both requested the day after which was free availability. The movers were there a total of 3 hours and 45 minutes. Given the poor scheduling, I had to take a conference call so I was preoccupied for the first 2 1/2 hours of the move. For what remained, it was difficult to direct the movers due to the missed time and so many items being in my apartment that were brought up to adhere to the 2 hour elevator limit. Also, due to the poor packing of my boxes, and being that I have so many items, it was difficult to properly place items for two reasons, first, the boxes were not detailed in labeling. For instance, books in boxes were labeled to the correct room, but there was no labeling of which shelf, and left to right, based on how it was setup before packing it up. Therefore, without me overseeing, the books were unpacked and haphazardly placed on shelf, mostly back to front. This created aimless work for the movers and extra work for me in completely reorganizing. Second, all furniture had dirt which led me to question were my items not stored wrapped; the dust was caked on. I received no heads up beforehand that this may be the condition they arrive in to prep so unpacking was futile as all furniture had to be thoroughly wiped and sanitized. Given the dust, why would Flat Rate not recommend that I cancel unpacking given their expertise of what condition lengthy stored items might arrive in? Also, many boxes had a mix of items just thrown in without regard for the protection or delicacy of the items, i.e. shoes with lingerie, kitchen items with linens, light fixtures with hair products. I have a lot of things and this move wasn't easy on both ends, however, my contract wasn't just for transporting items, but also fees for packing and unpacking. Including $500 cash tip for the movers on both ends, I absolutely feel jilted. To add insult to injury, a handful of furniture items were delivered scratched with gashes in the wood that were not there prior and two pieces off hinge. Additionally, right after my pickup, I reached out to my booker that the movers left two picture hangings on wall that I specifically asked to be packed; to this date I've received no response, apology or compensation. My Dirt Devil vacuum and Black & Decker drill are missing; as well as the moving blanket I borrowed from a friend seems to have been accidentally taken during unpack. The only thing that got me through the delivery was how great the foreman was. I really wish the packing had been done better so that they could have unpacked better and helped me more because they had such great attitudes. Unfortunately, I had to release them as it was futile due to hapless packing and dirt on the furniture. Plus what they were unpacking actually was creating work. Moving is a strain enough as it is, even more so as a single woman, and without a company covering long distance and the long storage expenses. I am hoping that Flat Rate does the right thing with reparations for the claim and photo documentation I submit. Should you select Flat Rate, please be proactive to ensure you do endure the damages and occurrences I had. Photos are posted to show above. read more
11 years ago
Rating between 2 - 3 stars was debatable. Flat Rate was referred to me by one of my graduate school classmates that had success moving from NYC to MIA. Unfortunately, my experience was not as smooth. I believe generally they are 4/5-star, but my experience was the outlier which I feel no other person, especially someone not covered by corporate expense should endure. On a positive note, the email or phone responsive of the Flat Rate office team is great as is the speed in which items are packed/unpacked, loaded/unloaded by the on-site movers. Also, the paperwork is well laid out. However, the negative is a lack of organization to pack/unpack boxed contents; as well as my move was scheduled against my preferred timing, leading to both inconvenience and inefficiency of delivery plus some of my furniture arrived with damages and all furniture had dust. Also at the end of the first 3-month storage period, I was notified my monthly storage fee would double. I had to refute such gouging and eventually I agreed to a more a nominal increase, but an increase all the same which I found unscrupulous as nothing in original contract said rates could change. It was agreed to in writing and verbally that I would be alerted 48 hours before delivery. Instead not only was it only 24 hour notice, Flat Rate Long Distance decided to proceed with the move on a date when I had tight availability and that my building management could only assign 2 hours use of elevator even though we both requested the day after which was free availability. The movers were there a total of 3 hours and 45 minutes. Given the poor scheduling, I had to take a conference call so I was preoccupied for the first 2 1/2 hours of the move. For what remained, it was difficult to direct the movers due to the missed time and so many items being in my apartment that were brought up to adhere to the 2 hour elevator limit. Also, due to the poor packing of my boxes, and being that I have so many items, it was difficult to properly place items for two reasons, first, the boxes were not detailed in labeling. For instance, books in boxes were labeled to the correct room, but there was no labeling of which shelf, and left to right, based on how it was setup before packing it up. Therefore, without me overseeing, the books were unpacked and haphazardly placed on shelf, mostly back to front. This created aimless work for the movers and extra work for me in completely reorganizing. Second, all furniture had dirt which led me to question were my items not stored wrapped; the dust was caked on. I received no heads up beforehand that this may be the condition they arrive in to prep so unpacking was futile as all furniture had to be thoroughly wiped and sanitized. Given the dust, why would Flat Rate not recommend that I cancel unpacking given their expertise of what condition lengthy stored items might arrive in? Also, many boxes had a mix of items just thrown in without regard for the protection or delicacy of the items, i.e. shoes with lingerie, kitchen items with linens, light fixtures with hair products. I have a lot of things and this move wasn't easy on both ends, however, my contract wasn't just for transporting items, but also fees for packing and unpacking. Including $500 cash tip for the movers on both ends, I absolutely feel jilted. To add insult to injury, a handful of furniture items were delivered scratched with gashes in the wood that were not there prior and two pieces off hinge. Additionally, right after my pickup, I reached out to my booker that the movers left two picture hangings on wall that I specifically asked to be packed; to this date I've received no response, apology or compensation. My Dirt Devil vacuum and Black & Decker drill are missing; as well as the moving blanket I borrowed from a friend seems to have been accidentally taken during unpack. The only thing that got me through the delivery was how great the foreman was. I really wish the packing had been done better so that they could have unpacked better and helped me more because they had such great attitudes. Unfortunately, I had to release them as it was futile due to hapless packing and dirt on the furniture. Plus what they were unpacking actually was creating work. Moving is a strain enough as it is, even more so as a single woman, and without a company covering long distance and the long storage expenses. I am hoping that Flat Rate does the right thing with reparations for the claim and photo documentation I submit. Should you select Flat Rate, please be proactive to ensure you do endure the damages and occurrences I had. Photos are posted to show above. read more
11 years ago
This is my 57th review and I pride myself on being fair and even handed. While I have not always been delighted with the services I have received, I have never called a company deplorable- nor would I do so lightly. I was having my apt painted and floors redone so needed to have my furniture removed, hence my call to Flat Rate. I carefully planned the timing of the painters, flooring install, and the movers (even allotting a few days"wiggle room") as I was having people over for Passover and Easter. The first group of movers pick up my furniture to bring to Flat Rates' warehouse in NJ. A little over a week later, they were to be returned. The second group of movers arrive and were almost finished, when I was advised that there was "a problem." I accompany him to my lobby where I find my very expensive side buffet, upside down with the back leg and adjoining area smashed to pieces. He admitted this was his fault and that it occurred days before when loading my furniture from the warehouse into the truck. I asked why someone from Flat Rate didn't call me prior to delivery? He was instructed to deliver it broken, and to advise me to file a clam. This was the first red flag- Flat Rate was aware they damaged my furniture and yet, for some inexplicable reason, felt no obligation to let me know beforehand? I called customer service immediately and assumed they would be as concerned as I was. I assumed incorrectly - their response was "oh, sorry -fill out the form and send it back to us". I filled out the form, included photos, and a receipt which shows the cost of the piece.They also ask for the weight - which is absurd. Not sure about all of you, but I can't for the life of me remember when I weighed a piece of my furniture. Clearly another red flag. Saying I was devastated about the damage that Flat Rate caused would be an gross understatement. Just to clarify, if this were a piece from Crate & Barrel, sure I would be upset, but we are talking about a piece that was bought as an investment, and over $6,900. Since I was aware of the value, I opted for their insurance which was to cove me for $10,000. I receive an ambiguous email from their Customer Service Dept - I say ambiguous as it was signed "customer service" (no actual name of a person to follow-up with). They tell me to contact "their vendor" All Furniture Services so they can come and assess the damage. AFS arrives three days later - the guy tells me how great he is, and that he can "fix it" Fix it? Even if AFS were miracle workers and could "fix it", the piece would no longer have the same value. To add insult to injury, I needed to call 20 people to tell them to find alternative arrangements for the holidays as I now have a large piece of furniture sitting in my kitchen, and my kitchen furniture in my living room, so clearly I cannot have people over- another big thank you to Flat Rate from my friends & family whose holiday plans were cancelled the day before! I then receive an email to advise that my claim is now "closed". They have graciously decided to offer me $250.00 as a "courtesy". So Flat Rate just damaged a $6,900 piece of furniture, and their idea of settling my claim is to offer me $250.00? They said I can have it repaired by AFS for $450.00. As per Flat Rate, I have a $500.00 deductible so while they state that they will "repair or replace any damaged furniture", in actuality, you are the one who pays for the repair. I am far from obtuse so what am I missing here? I still have the broken piece of furniture in my kitchen (where their men promptly dumped it) and my apartment looks as though I just moved-in, instead of just being redone. Flat Rate is not disputing that the caused the damage - so the big question is why would any reputable company not take responsibility and offer to replace the piece? They are under the misconception that an offer of $250. will cover my inconvenience Inconvenience doesn't even begin to describe what I have been through - all due to Flat Rates' negligence. They have decided to wash their hands of the matter, I on the other hand have not. I called Customer Service to ask for the name/email address for someone on their management team. Nope sorry - "we cannot provide that information" I work in management for one of the largest privately owned companies in the U.S. We gladly provide contact info for anyone in our company. Why? - because any company with integrity actually WANTS to hear from their customers -whether for a compliment or complaint. That is what good companies do. That is what ethics and good business practices are all about. Clearly Flat Rate has none. read more
11 years ago
This is my 57th review and I pride myself on being fair and even handed. While I have not always been delighted with the services I have received, I have never called a company deplorable- nor would I do so lightly. I was having my apt painted and floors redone so needed to have my furniture removed, hence my call to Flat Rate. I carefully planned the timing of the painters, flooring install, and the movers (even allotting a few days"wiggle room") as I was having people over for Passover and Easter. The first group of movers pick up my furniture to bring to Flat Rates' warehouse in NJ. A little over a week later, they were to be returned. The second group of movers arrive and were almost finished, when I was advised that there was "a problem." I accompany him to my lobby where I find my very expensive side buffet, upside down with the back leg and adjoining area smashed to pieces. He admitted this was his fault and that it occurred days before when loading my furniture from the warehouse into the truck. I asked why someone from Flat Rate didn't call me prior to delivery? He was instructed to deliver it broken, and to advise me to file a clam. This was the first red flag- Flat Rate was aware they damaged my furniture and yet, for some inexplicable reason, felt no obligation to let me know beforehand? I called customer service immediately and assumed they would be as concerned as I was. I assumed incorrectly - their response was "oh, sorry -fill out the form and send it back to us". I filled out the form, included photos, and a receipt which shows the cost of the piece.They also ask for the weight - which is absurd. Not sure about all of you, but I can't for the life of me remember when I weighed a piece of my furniture. Clearly another red flag. Saying I was devastated about the damage that Flat Rate caused would be an gross understatement. Just to clarify, if this were a piece from Crate & Barrel, sure I would be upset, but we are talking about a piece that was bought as an investment, and over $6,900. Since I was aware of the value, I opted for their insurance which was to cove me for $10,000. I receive an ambiguous email from their Customer Service Dept - I say ambiguous as it was signed "customer service" (no actual name of a person to follow-up with). They tell me to contact "their vendor" All Furniture Services so they can come and assess the damage. AFS arrives three days later - the guy tells me how great he is, and that he can "fix it" Fix it? Even if AFS were miracle workers and could "fix it", the piece would no longer have the same value. To add insult to injury, I needed to call 20 people to tell them to find alternative arrangements for the holidays as I now have a large piece of furniture sitting in my kitchen, and my kitchen furniture in my living room, so clearly I cannot have people over- another big thank you to Flat Rate from my friends & family whose holiday plans were cancelled the day before! I then receive an email to advise that my claim is now "closed". They have graciously decided to offer me $250.00 as a "courtesy". So Flat Rate just damaged a $6,900 piece of furniture, and their idea of settling my claim is to offer me $250.00? They said I can have it repaired by AFS for $450.00. As per Flat Rate, I have a $500.00 deductible so while they state that they will "repair or replace any damaged furniture", in actuality, you are the one who pays for the repair. I am far from obtuse so what am I missing here? I still have the broken piece of furniture in my kitchen (where their men promptly dumped it) and my apartment looks as though I just moved-in, instead of just being redone. Flat Rate is not disputing that the caused the damage - so the big question is why would any reputable company not take responsibility and offer to replace the piece? They are under the misconception that an offer of $250. will cover my inconvenience Inconvenience doesn't even begin to describe what I have been through - all due to Flat Rates' negligence. They have decided to wash their hands of the matter, I on the other hand have not. I called Customer Service to ask for the name/email address for someone on their management team. Nope sorry - "we cannot provide that information" I work in management for one of the largest privately owned companies in the U.S. We gladly provide contact info for anyone in our company. Why? - because any company with integrity actually WANTS to hear from their customers -whether for a compliment or complaint. That is what good companies do. That is what ethics and good business practices are all about. Clearly Flat Rate has none. read more
11 years ago
This is my 57th review and I pride myself on being fair and even handed. While I have not always been delighted with the services I have received, I have never called a company deplorable- nor would I do so lightly. I was having my apt painted and floors redone so needed to have my furniture removed, hence my call to Flat Rate. I carefully planned the timing of the painters, flooring install, and the movers (even allotting a few days"wiggle room") as I was having people over for Passover and Easter. The first group of movers pick up my furniture to bring to Flat Rates' warehouse in NJ. A little over a week later, they were to be returned. The second group of movers arrive and were almost finished, when I was advised that there was "a problem." I accompany him to my lobby where I find my very expensive side buffet, upside down with the back leg and adjoining area smashed to pieces. He admitted this was his fault and that it occurred days before when loading my furniture from the warehouse into the truck. I asked why someone from Flat Rate didn't call me prior to delivery? He was instructed to deliver it broken, and to advise me to file a clam. This was the first red flag- Flat Rate was aware they damaged my furniture and yet, for some inexplicable reason, felt no obligation to let me know beforehand? I called customer service immediately and assumed they would be as concerned as I was. I assumed incorrectly - their response was "oh, sorry -fill out the form and send it back to us". I filled out the form, included photos, and a receipt which shows the cost of the piece.They also ask for the weight - which is absurd. Not sure about all of you, but I can't for the life of me remember when I weighed a piece of my furniture. Clearly another red flag. Saying I was devastated about the damage that Flat Rate caused would be an gross understatement. Just to clarify, if this were a piece from Crate & Barrel, sure I would be upset, but we are talking about a piece that was bought as an investment, and over $6,900. Since I was aware of the value, I opted for their insurance which was to cove me for $10,000. I receive an ambiguous email from their Customer Service Dept - I say ambiguous as it was signed "customer service" (no actual name of a person to follow-up with). They tell me to contact "their vendor" All Furniture Services so they can come and assess the damage. AFS arrives three days later - the guy tells me how great he is, and that he can "fix it" Fix it? Even if AFS were miracle workers and could "fix it", the piece would no longer have the same value. To add insult to injury, I needed to call 20 people to tell them to find alternative arrangements for the holidays as I now have a large piece of furniture sitting in my kitchen, and my kitchen furniture in my living room, so clearly I cannot have people over- another big thank you to Flat Rate from my friends & family whose holiday plans were cancelled the day before! I then receive an email to advise that my claim is now "closed". They have graciously decided to offer me $250.00 as a "courtesy". So Flat Rate just damaged a $6,900 piece of furniture, and their idea of settling my claim is to offer me $250.00? They said I can have it repaired by AFS for $450.00. As per Flat Rate, I have a $500.00 deductible so while they state that they will "repair or replace any damaged furniture", in actuality, you are the one who pays for the repair. I am far from obtuse so what am I missing here? I still have the broken piece of furniture in my kitchen (where their men promptly dumped it) and my apartment looks as though I just moved-in, instead of just being redone. Flat Rate is not disputing that the caused the damage - so the big question is why would any reputable company not take responsibility and offer to replace the piece? They are under the misconception that an offer of $250. will cover my inconvenience Inconvenience doesn't even begin to describe what I have been through - all due to Flat Rates' negligence. They have decided to wash their hands of the matter, I on the other hand have not. I called Customer Service to ask for the name/email address for someone on their management team. Nope sorry - "we cannot provide that information" I work in management for one of the largest privately owned companies in the U.S. We gladly provide contact info for anyone in our company. Why? - because any company with integrity actually WANTS to hear from their customers -whether for a compliment or complaint. That is what good companies do. That is what ethics and good business practices are all about. Clearly Flat Rate has none. read more
11 years ago
This is my 57th review and I pride myself on being fair and even handed. While I have not always been delighted with the services I have received, I have never called a company deplorable- nor would I do so lightly. I was having my apt painted and floors redone so needed to have my furniture removed, hence my call to Flat Rate. I carefully planned the timing of the painters, flooring install, and the movers (even allotting a few days"wiggle room") as I was having people over for Passover and Easter. The first group of movers pick up my furniture to bring to Flat Rates' warehouse in NJ. A little over a week later, they were to be returned. The second group of movers arrive and were almost finished, when I was advised that there was "a problem." I accompany him to my lobby where I find my very expensive side buffet, upside down with the back leg and adjoining area smashed to pieces. He admitted this was his fault and that it occurred days before when loading my furniture from the warehouse into the truck. I asked why someone from Flat Rate didn't call me prior to delivery? He was instructed to deliver it broken, and to advise me to file a clam. This was the first red flag- Flat Rate was aware they damaged my furniture and yet, for some inexplicable reason, felt no obligation to let me know beforehand? I called customer service immediately and assumed they would be as concerned as I was. I assumed incorrectly - their response was "oh, sorry -fill out the form and send it back to us". I filled out the form, included photos, and a receipt which shows the cost of the piece.They also ask for the weight - which is absurd. Not sure about all of you, but I can't for the life of me remember when I weighed a piece of my furniture. Clearly another red flag. Saying I was devastated about the damage that Flat Rate caused would be an gross understatement. Just to clarify, if this were a piece from Crate & Barrel, sure I would be upset, but we are talking about a piece that was bought as an investment, and over $6,900. Since I was aware of the value, I opted for their insurance which was to cove me for $10,000. I receive an ambiguous email from their Customer Service Dept - I say ambiguous as it was signed "customer service" (no actual name of a person to follow-up with). They tell me to contact "their vendor" All Furniture Services so they can come and assess the damage. AFS arrives three days later - the guy tells me how great he is, and that he can "fix it" Fix it? Even if AFS were miracle workers and could "fix it", the piece would no longer have the same value. To add insult to injury, I needed to call 20 people to tell them to find alternative arrangements for the holidays as I now have a large piece of furniture sitting in my kitchen, and my kitchen furniture in my living room, so clearly I cannot have people over- another big thank you to Flat Rate from my friends & family whose holiday plans were cancelled the day before! I then receive an email to advise that my claim is now "closed". They have graciously decided to offer me $250.00 as a "courtesy". So Flat Rate just damaged a $6,900 piece of furniture, and their idea of settling my claim is to offer me $250.00? They said I can have it repaired by AFS for $450.00. As per Flat Rate, I have a $500.00 deductible so while they state that they will "repair or replace any damaged furniture", in actuality, you are the one who pays for the repair. I am far from obtuse so what am I missing here? I still have the broken piece of furniture in my kitchen (where their men promptly dumped it) and my apartment looks as though I just moved-in, instead of just being redone. Flat Rate is not disputing that the caused the damage - so the big question is why would any reputable company not take responsibility and offer to replace the piece? They are under the misconception that an offer of $250. will cover my inconvenience Inconvenience doesn't even begin to describe what I have been through - all due to Flat Rates' negligence. They have decided to wash their hands of the matter, I on the other hand have not. I called Customer Service to ask for the name/email address for someone on their management team. Nope sorry - "we cannot provide that information" I work in management for one of the largest privately owned companies in the U.S. We gladly provide contact info for anyone in our company. Why? - because any company with integrity actually WANTS to hear from their customers -whether for a compliment or complaint. That is what good companies do. That is what ethics and good business practices are all about. Clearly Flat Rate has none. read more
11 years ago
This is my 57th review and I pride myself on being fair and even handed. While I have not always been delighted with the services I have received, I have never called a company deplorable- nor would I do so lightly. I was having my apt painted and floors redone so needed to have my furniture removed, hence my call to Flat Rate. I carefully planned the timing of the painters, flooring install, and the movers (even allotting a few days"wiggle room") as I was having people over for Passover and Easter. The first group of movers pick up my furniture to bring to Flat Rates' warehouse in NJ. A little over a week later, they were to be returned. The second group of movers arrive and were almost finished, when I was advised that there was "a problem." I accompany him to my lobby where I find my very expensive side buffet, upside down with the back leg and adjoining area smashed to pieces. He admitted this was his fault and that it occurred days before when loading my furniture from the warehouse into the truck. I asked why someone from Flat Rate didn't call me prior to delivery? He was instructed to deliver it broken, and to advise me to file a clam. This was the first red flag- Flat Rate was aware they damaged my furniture and yet, for some inexplicable reason, felt no obligation to let me know beforehand? I called customer service immediately and assumed they would be as concerned as I was. I assumed incorrectly - their response was "oh, sorry -fill out the form and send it back to us". I filled out the form, included photos, and a receipt which shows the cost of the piece.They also ask for the weight - which is absurd. Not sure about all of you, but I can't for the life of me remember when I weighed a piece of my furniture. Clearly another red flag. Saying I was devastated about the damage that Flat Rate caused would be an gross understatement. Just to clarify, if this were a piece from Crate & Barrel, sure I would be upset, but we are talking about a piece that was bought as an investment, and over $6,900. Since I was aware of the value, I opted for their insurance which was to cove me for $10,000. I receive an ambiguous email from their Customer Service Dept - I say ambiguous as it was signed "customer service" (no actual name of a person to follow-up with). They tell me to contact "their vendor" All Furniture Services so they can come and assess the damage. AFS arrives three days later - the guy tells me how great he is, and that he can "fix it" Fix it? Even if AFS were miracle workers and could "fix it", the piece would no longer have the same value. To add insult to injury, I needed to call 20 people to tell them to find alternative arrangements for the holidays as I now have a large piece of furniture sitting in my kitchen, and my kitchen furniture in my living room, so clearly I cannot have people over- another big thank you to Flat Rate from my friends & family whose holiday plans were cancelled the day before! I then receive an email to advise that my claim is now "closed". They have graciously decided to offer me $250.00 as a "courtesy". So Flat Rate just damaged a $6,900 piece of furniture, and their idea of settling my claim is to offer me $250.00? They said I can have it repaired by AFS for $450.00. As per Flat Rate, I have a $500.00 deductible so while they state that they will "repair or replace any damaged furniture", in actuality, you are the one who pays for the repair. I am far from obtuse so what am I missing here? I still have the broken piece of furniture in my kitchen (where their men promptly dumped it) and my apartment looks as though I just moved-in, instead of just being redone. Flat Rate is not disputing that the caused the damage - so the big question is why would any reputable company not take responsibility and offer to replace the piece? They are under the misconception that an offer of $250. will cover my inconvenience Inconvenience doesn't even begin to describe what I have been through - all due to Flat Rates' negligence. They have decided to wash their hands of the matter, I on the other hand have not. I called Customer Service to ask for the name/email address for someone on their management team. Nope sorry - "we cannot provide that information" I work in management for one of the largest privately owned companies in the U.S. We gladly provide contact info for anyone in our company. Why? - because any company with integrity actually WANTS to hear from their customers -whether for a compliment or complaint. That is what good companies do. That is what ethics and good business practices are all about. Clearly Flat Rate has none. read more
FlatRate Moving - movers - Updated July 2026
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